Trusted Agent profile
★★★★★
225 reviews across 19 offices and 4 platforms
Lambert Smith Hampton has 19 offices, in London (two offices), Tollhouse Hill, Birmingham, Glasgow, Manchester, Exeter, Leeds, Newcastle Upon Tyne, Southampton, Cardiff, Chelmsford, Edinburgh, Belfast, Maidenhead, Swansea, Milton Keynes, Cambridge and Sheffield. Together they have 225 reviews on four platforms, rated 2.2 out of 5 overall.
139
Reviews on Google
All 19 offices
25
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 19 offices
60
Reviews on Trustpilot
Business-wide
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Lambert Smith Hampton's 19 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotAbsolute shambles
Absolute shambles! In process of selling house, spent £500 for a maintenance pack and they can't respond to enquiries. My solicitor keeps chasing them for a response and due to the delays the chain is on the verge of breaking. 5 months on and praying for a miracle! Total waste of time!!!!!!! Why can they not respond to a simple enquiry????
1/5
GoogleRating only, no written review.
1/5
TrustpilotI wouldn’t even put 1 star
I wouldn’t even put 1 star, but I had to put a rating to be able to go forward. This company is absolutely horrendous, they have absolute no idea what they are doing, the communication is awful, I’m a leaseholder so they are meant to “maintain” (I put that word loosely) the property grounds which they do not do, and then have an excuse as to why they haven’t! I have even issued a formal complaint and even that was excuse after excuse. Do not use this company, we as leaseholders at our property are currently trying to get the management changed ASAP! This company do not understand how to run basic maintenance I’ve never dealt with anyone as bad as these guys!
1/5
TrustpilotOne of the worst customer service…
One of the worst customer service experiences I have ever received. We have had a faulty dryer/washer for our entire duration of the tenancy and a leak in the ceiling from the flat above. Both of these issues have been reported week on week, hassling the customer service team. We are always promised call backs but receive no calls. We are paying the premium price for a lacklustre of the facilities and services which SHOULD be provided. This company is lazy and does not care about its customers, DO NOT use/get into business with this company. All you will have is a constant headache.
1/5
GoogleWell all I can say about this company is that they are not professional, need to go back to school and learn how to communicate with customers, and possibly do a computer course of a basic nature. They are very interested in what exactly it is you are going to sell I was enquiring about a kiosk, on the ground floor CRIONA COLLINS, OMG really how you have permission to deal with letting at Victoria Square is beyond me doesn’t answer phone calls at all, doesn’t really respond to my enquiries, only one response out off five emails, and when she did eventually replied her grammar was absolutely ridiculous couldn’t even spell properly. I think that they are a way above their station and could come down a bit, in my experience and my opinion is they are looking for the likes of Emirates airline or ETIHAD airways to open up, and I guess that they would be licking their lolly pop. Actually one star is very kind, because if there was an option for zero stars then I would definitely award it to lambert smith Hampton for their performance in real estate. Criona you have been evicted, you are a total failure actually you are UNBELIEVABLE.
1/5
TrustpilotI am writing to share my disappointing…
I am writing to share my disappointing experience with Laura Garner-Currie and Lambert Smith Hampton in Sheffield. Unfortunately, my interactions with this team have been marked by poor communication and unprofessionalism, which have left me feeling extremely dissatisfied. Despite multiple attempts to reach out for assistance, my calls and messages often went unanswered. Subsequently, contacted a Director, the information provided was inconsistent and, outright false. This lack of transparency and reliability is unacceptable and has severely undermined my trust in their services. It is evident that effective communication and professionalism are not priorities for Laura Garner-Currie and Lambert Smith Hampton. I hope others can avoid the frustration I have experienced by seeking more reliable and honest service elsewhere.
1/5
TrustpilotBunch of cowboys
1/5
TrustpilotShould this company still be allowed to trade?
Reported to The Royal Institute Of Chartered Surveyors.Reported to The Property Ombudsman. Monies and information that should have been handed over on 22/01/24 still outstanding as of 20/05/24. Fire compliance work which should have been actioned 04/23 ignored. Utility bills not paid so additional charges applied and court action threatened. Cleaners paid excessive amounts. Landlord paid £5000 for arranging very expensive insurance. Insurance valuation report used that was totally inaccurate.*(Property built 2006 reported as 1930s. No common areas listed. Cycle store courtyard laundry bin store and lift obviously don't count.) Promise of action from senior management did not materialise. We are now considering civil action through the courts.
4/5
Google, views of river Tyne. Fantastic views , however noise from outside during night
1/5
GoogleShockingly bad service. Responses only after very lond time and chasing. Avoid at all cost.
1/5
Google.Oh. You cant actually give zero stars. Guess that's how they actually get any at all. Joke of a Company, e mails go unanswered, phone calls not answered, no form of communication at all. They are quick to demand rental payments but are appalling at all other aspects of customer service. Been reporting an issue for months now and the continual failure of this company to do anything about it is an embarrassment. Highly recommend that you do not have anything to do with them.
5/5
GoogleVery good and quick. HLM Property Management is one of the best property managements in the UK, specially Phil Rabone who is very kind and responsible person
5/5
GoogleRating only, no written review.
1/5
GooglePhoto: bin storage of a residential building "managed" by HLM Property Management (a trading style of Lambert Smith Hampton Group Limited): no garbage collection for weeks.
1/5
GoogleI looked them up since I was so horrified by the state of the stairwell in a Pilates studio I go to in angel. Absolutely disgusting that a property management company would let a building get this way. Going to report them to the city for indoor air pollution / construction dust.
1/5
GooglePoor staff management. Rude receptionist and irresponsible asset management team. Not worth for the high price. Regret to appoint them and definitely not renew the service agreement upon expiry.
5/5
Googleused Johnathan Manley he was great came and valued within 4 days gave valuation within a week so happy I used them again he new his stuff done what he said he would do no messing about many thanks to lambeth smith Hampton again
3/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
TrustpilotTrust the amount of one star reviews…
Trust the amount of one star reviews this company gets. The price they charge for the amount of brain power they applied is shocking. They are scam artists. The valuation team are useless and really need to be sorted out. I’m annoyed I have to give them one star. The gentleman that came to visit us, I won’t use his name but he wasn’t interested in anything that was being said. Never asked for information and simply just made up whatever he wanted to. Do not use this company. I cannot stress that enough!
5/5
TrustpilotChloe Hendrick ..... You’re a star ⭐️
Cheers Chloe Hendrick You’re a star ⭐️………. thanks for sorting my query and payment plan so quickly, very much appreciated 👏
1/5
GoogleRude arrogant staff.
1/5
GoogleRating only, no written review.
1/5
GoogleNo work ethics.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (55 Wells St) has the most, with 122 reviews rated 1.8 out of 5, followed by Tollhouse Hill with 82.
The 19 Lambert Smith Hampton offices, by town:
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