Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotThe salespeople that don't sell?????
I don't get how LSH are in business. They are advertising a business property for sale in Basingstoke. I contacted them in mid-december...and on 6th February I am yet to have had a conversation with anyone about the property in detail, let alone a viewing.
I've had some lovely whatsapp's off 'Naz' and one phone conversation with her. She is very pleasant, but unable to help and keeps saying she has referred my interest to her Director. No calls or emails from said Director.
I just don't get it. Why advertise a property and not let a cash buyer take a look?
E.R · 6 February 2026 · Lambert Smith Hampton London (55 Wells St)
★★★★★ 1/5
FacebookSince 23rd Dec there’s been batteries needing replacing in the boiler room under my property, I have called 5 times and still nothin has been done. For over 5 weeks every 30 seconds it beeps! 5 weeks!!!! What an absolute joke of a company, this is this one of many many things that they don’t bother fixing. Paying this company to basically ignore everything they should be doing, 10000% do not reccomend
Sally · 30 January 2026 · Lambert Smith Hampton Maidenhead
★★★★★ 1/5
TrustpilotHaving had an extremely rude and…
Having had an extremely rude and obnoxious conversation with Cara from the finance credit department earlier today,I felt I had to write a damming review because it’s totally what she deserves.I was spoken to abruptly and when I tried to explain a previous conversation I had had with a member of the management team regarding this issue I was told “ you are not entitled to set up a direct payment plan “ when I asked for an explanation as to why this had happened as previously ( past ten years) I had payed by direct debit to which I was rudely told they don’t have an explanation! So I put the phone down on her and spoke to the management who informed me once again I was fine to continue my direct debit payments.
Cara then received a notification to say she had given me the wrong information and she needed to give the go ahead for my payment plan .
Cara needs urgent training in how to deal with customers and to change her attitude .
Mrs · 27 January 2026 · Lambert Smith Hampton London (55 Wells St)
★★★★★ 1/5
GoogleAbsolutely abysmal all this company are interested in is increasing our service charges each year so there profit margins are huge , they don’t care about any of their clients and dismiss their enquiries, questions, concerns.
Utterly disgraceful they decided to have a rebrand last year and increased our service charges extortionately without even having the common decency to inform us oh no they put a short paragraph in our service charges info sheets and then hid behind their computers putting obstacles in our way and telling us if we didn’t like it there’s not much you can do other than set up your own management company.
This entire company is greedy beyond belief and the service they offer is absolutely abysmal they should be ashamed of themselves but oh no they are dillutional and think their the bees knees , utterly shambolic , zero communication skills, couldn’t give a dam about their customers so they think by hiding behind their computers , never answer phone calls , pretending their not available when they are , avoiding answering important questions and just hoping if they ignore us for long enough we will all just disappear but then if your late to make a payment or you owe them any money isn’t it amazing how they then suddenly become motovated for their own gains .
Shambolic , untrustworthy and despicable throughout
Janet · 16 January 2026 · Lambert Smith Hampton Leeds
★★★★★ 1/5
GoogleRude and incompetent company. Avoid where possible!
Antony · 16 January 2026 · Lambert Smith Hampton Birmingham
★★★★★ 1/5
TrustpilotDO NOT WORK NOR DO BUSINESS HERE
I worked here for less than a month and ended up walking out of the business. Whilst I was there I had 1 weeks training on how to use the systems and then after that I was left alone. When I say alone I mean no one spoke to me, no one wanted to know me and I feel like an inconvenience being there. Whilst I was there I experienced racial slurs, a complete lack of leadership and an almost child like environment where there is a group of people who talk to each other and the rest are left out. I then walked out of the workplace and sent a text message to my manager advising I left the business. It did not end there. I was then advised I failed probation due to time keeping and my ability, both were never mentioned to me before. I was advised I had a meeting and was told I had failed probation, which never happened. I have proof and documentation to back up my story and they had none, even though this was the case their HR department did not overturn the decision of a failed probation based on the information provided by managers, who lied. I would urge anyone considering a position at this company to AVOID AT ALL COSTS. I am nothing short of disgusted that even after I had left the business they still continue to make me feel the same way I felt when I was there, AWFUL.
Tiernan · 13 January 2026 · Lambert Smith Hampton London (55 Wells St)
★★★★★ 1/5
GoogleEverything was extremely slow and unreasonably expensive. My sale was one of the most difficult I’ve experienced due to repeated delays on Lambert’s side. The entire process was very frustrating and poorly managed. After this experience, I will never buy a leasehold flat again. If the property is managed by Lambert, I would walk away immediately.
İlayda · 20 December 2025 · Lambert Smith Hampton Sheffield
★★★★★ 1/5
GoogleI had a very upsetting experience with LSH Residential. I called about what I believe to be an incorrect charge, and the operator, Anna, refused to give her surname and became extremely rude and aggressive the moment I questioned the issue. Even after I explained that I suffer from anxiety, she continued raising her voice and then abruptly hung up on me.
She demanded proof from me but refused to provide any from their side, and wouldn’t listen to anything I tried to explain. This isn’t the first time I’ve had issues with unclear charges from this company. I will be filing an official complaint. Based on my experience, I cannot recommend LSH Residential.
Ilana · 5 December 2025 · Lambert Smith Hampton London (55 Wells St)
★★★★★ 1/5
TrustpilotHow on earth they are finalists for…
How on earth they are finalists for property managers of the year is beyond me.
They overcharge for services
They have taken our money for maintenance and not followed through on work
They have allowed our property to fall into serious disrepair, giving us excuse after excuse....
As leaseholders, we have provided nearly 100k promptly, as demanded which has sat in their account for over a year while we put up with water ingress, damp and mould which was initially reported to them in 2020! Yes, it has taken 5 years to get to this point and still no work has been started.
Absolute theiving lying cowboys
Lindsey · 19 November 2025 · Lambert Smith Hampton London (UK House)
★★★★★ 1/5
TrustpilotUnacceptable lack of service
Unacceptable lack of service, only interested in stealing money from people. If ever moving into a property and you find LSH as management company, avoid it, untrustworthy, dishonest scum
Joe · 1 November 2025 · Lambert Smith Hampton London (UK House)
★★★★★ 4/5
TrustpilotService charge
I contacted LSH to make a payment. I was dealt with quickly and courteously by Sophie Drury who sent over all the paperwork I needed.
Ian · 28 October 2025 · Lambert Smith Hampton London (UK House)
★★★★★ 5/5
GoogleRating only, no written review.
Camron · 27 October 2025 · Lambert Smith Hampton London (55 Wells St)
★★★★★ 5/5
GoogleRating only, no written review.
Ethan · 27 October 2025 · Lambert Smith Hampton London (55 Wells St)
★★★★★ 1/5
FacebookPlease think long and hard before appointing LSH as a management company, we have had serious damage caused to our block of flats after a car drove into it and LSH after years of chasing up, emails and phone calls still haven’t done anything about it, but we all still get charged over £3,000 Pa for service charge,the block in front of our is exactly the same building and they pay under £1,000 Pa and its in better condition, don’t use LSH I can’t actually believe they get away with what they do.
Happy to provide pictures of damage of works needed doing that just not being done.
Nicholas · 21 October 2025 · Lambert Smith Hampton London (55 Wells St)
★★★★★ 1/5
TrustpilotThis is truly the worst management Co ever …
This is truly the worst management company I have ever had to deal with. I say this owing quite a few properties for over 30 yrs and never have I ever received such bad service.
A car crashed into our block some years ago and to date it still hasn’t been repaired, even though it is open to all the elements. It doesn’t matter how many times we call Tamzyn, our so called dedicated property manage, as we are never able to reach her on the phone, she has more holidays than any employee I have ever know and there is no one ever covering her work, as for emails it normally takes at least two week for a response if at all. More call’s and emails have gone un responded than responded to. They got a quote to replace our carpets which was a £11k we got a like for like quote for £3k, we pay I believe it is close to £3k each P.A the block in front of us which is exactly the same get charged I believe it is just under £700pa. I wouldn’t and couldn’t recommend this company to anyone.
Guest · 8 October 2025 · Lambert Smith Hampton London (UK House)
★★★★★ 1/5
GoogleJoke of a company. Charge you admin fees without notifying.
Bux · 9 August 2025 · Lambert Smith Hampton Leeds
★★★★★ 1/5
GoogleRating only, no written review.
Jordan · 27 July 2025 · Lambert Smith Hampton Tollhouse Hill
★★★★★ 1/5
GoogleI'm on the process of buying a flat and called the office for the first time.
The women was SO ANGRY on the phone for asking her basic question. All she needed to do was respond politely.
This is unacceptable and deserves a 1 star review.
Why so angry and miserable? Stop eating fake food 😂. Look after yourself perhaps you'd be much more cheery.
Imran · 20 July 2025 · Lambert Smith Hampton London (55 Wells St)
★★★★★ 1/5
TrustpilotA3 ?Lambert smith Hampton were…
A3 ?Lambert smith Hampton were appointed by my mother in laws insurer Zurich after a recent flood claim
They have been next to useless in helping case holder has been impossible to speak to on multiple calls and email's . And not available at weekends
Last call I was placed on hold for 10 mins but not muted ! Staff were swearing and laughing
Call was then terminated without explanation
Terrible customer service terrible company
We have reached out to lisa at Zurich and requested we deal with finding a rental ourselves lord behold it’s has taken us 1 week and we have found one
Avoid this company and their unprofessional staff .
MR · 2 July 2025 · Lambert Smith Hampton London (55 Wells St)
★★★★★ 1/5
TrustpilotLSH (Lying Scamming Hideous)
I came to check the reviews after my own hideous experience and I wasn’t at all suprised! I’m too angry to even write it all down but a DISGUSTING aggressive lying criminal fraudulent company deliberately ripping off a vulnerable disabled person on benefits. You will get your day in court/ your faces on tv one day LSH
Kat · 15 June 2025 · Lambert Smith Hampton London (55 Wells St)
★★★★★ 1/5
TrustpilotArdingly Court, Leicester
Hannah, I think my flat is in the same building. I concur on everything you have said. We need to get a residents group together. I haven't seen a property manager since 2005.
Lucinda · 13 June 2025 · Lambert Smith Hampton London (55 Wells St)
★★★★★ 1/5
GoogleThey don't answer queries about properties.
Ben · 11 June 2025 · Lambert Smith Hampton Exeter
★★★★★ 5/5
GoogleGood quality service. Would gladly use again.
Jon · 22 May 2025 · Lambert Smith Hampton Tollhouse Hill
★★★★★ 1/5
GoogleDisgusting service , they took over the property at 82 zenith house.
The internet was supposed to be included in the rent and was shut down with no notice. They made fake promises of having it installed then wrote two weeks later …
Michael · 16 April 2025 · Lambert Smith Hampton London (55 Wells St)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
