Lambert Smith Hampton reviews

★★★★★ 1/5

Trustpilot

Disgustingly Poor Management

I lived at Castle Chambers, and it was one of the worst experiences I have ever had. Rent in York is already high, but here you pay a significant amount and receive absolutely nothing in return. From the moment I moved in, the flat was not properly cleaned, and there were belongings left from the previous tenant. The washing machine did not work for 45 days, the hot water stopped working, there were ongoing mould issues in the flat, and the dishwasher was also not functioning properly. Despite all of this, no proper support was ever provided, and none of my emails were responded to.

Elif · 27 April 2026

★★★★★ 1/5

Trustpilot

Scum

As other have said....absolute scammers. Charge for services never done. How is this legal? Doubled the price this year despite not fulfilling any of their services, it is all fraud. Company should be shut down. Disgusting to treat people this way and effect their lives so much, just to steal their money

Nicola · 1 June 2026

★★★★★ 1/5

Trustpilot

So bad it is ridiculous

My dealings with this company have been so bad that it is almost ridiculous. Progress has only been made when I have rung up and chased it, and I have had to do this at every single stage. The lack of communication is appalling, and agents are difficult to reach. They do not treat you as if there is any type of financial/time pressure or tight schedule. Improvements need to be made across the board.

Anonymous · 16 September 2026

★★★★★ 1/5

Trustpilot

Please do not believe the ‘glowing’…

Please do not believe the ‘glowing’ reviews on this management, it is must definitely bots or a scam paid review. I have lived in london for half of my life and this must be the WORST place i’ve ever lived in, all due to LSH. When you come for a viewing you might be swayed by the decor of the building but the management is useless. Initially the agents equivocate about the bills, throwing us into confusion even as we asked for clarity and by then we had already placed our holding deposit down so chose to still go ahead regardless of the price of bills. We were told by the agency that there would be a building manager on site, we were even taken to the so called ‘ office’ of the building manager on site ( which turned out to just be an empty room- there was NO BUILDING MANAGER). They took around 2 months to install the Wifi so the ‘ wifi included’ wasn’t actually included until 2.5 months of moving in. We moved in to our flat on the 12th of September and there wasn’t a freezer. I raised it on fixflo and had to call multiple times for almost a month before they attempted to bring a fridge freezer. The incompetence management had placed an order for just a fridge so i had to now wait another three weeks before we finally received a fridge that had a freezer compartment. Another instance of poor management is the fact that we moved in on a free rent period of September ( moved on 12th September and was contracted that from then till the 1st of october, all our bills were payed for) but 2 months later, Eon is still sending my partner letters saying he has an outstanding £136.36 bill to pay. We’ve informed the management of this and raised the issue on fixflo MULTIPLE times yet till today we’re still being pestered by eon when that’s not even our energy provider and they specifically mention the periods at which that energy bill is for is DURING the period that we were not required to pay bills. Further more, our toilet was broken and constantly leaking water and this obviously was an urgent issue as there is only one toilet in our apartment, we called the emergency line to which they told us they couldn’t do anything about it immediately and we would have to 5 days before anyone could come and fix it. 4 DAYS with a toilet?!! Additionally, if you order ANYTHING here, if you’re not receiving the package immediately ( as in within 5 mins), it will get stolen by someone. We have reported this countless amount of times, there’s even a surveillance camera at the post boxes but apparently they aren’t allow to access it, only the police are. And lastly I simply believe they DO NOT HAVE A BUILDING MANAGER. It’s always ‘ the building manager isn’t on site’ or ‘ the building manager is having their lunch’ and me and my partner have been given many different names of this so called ‘building manager’ and spoken to different people but out issues are always postponed or ignored due to that and the contract protects them so well. I regret ever moving here and I’m now trapped until September 2025 so i would recommend you DO NOT either move into this building or buy any apartment within this building, for £1525pcm this is simply not worth.

Ebude · 20 December 2024

★★★★★ 1/5

Trustpilot

The worst disgusting company ever to…

The worst disgusting company ever to exists, Jennifer yu and Scott from maiden head. Sending me around all these loop holes and lies . Liers cheats and all around disgusting even spoke to Dorothy and the London branch and she tricked me into thinking she was a good person yes another lier and very good at it. We need to all come together and take them down .

Sammy · 5 March 2025

★★★★★ 1/5

Trustpilot

Ruining it for the locals in return for profit no doubt.

After taking over leith kirkgate, this shower have desecrated the locals shopping centre. Removing two shops under the “end of lease” excuse whilst leaving the units empty. Thankfully this is having the desired affect as locals are venturing further afield and finding better than the kirkgate ever had to offer in the first place. The closures have actually enabled locals to see that the kirkgate is a tip and should be raised to the ground if it’s not going to be used as it’s supposed to be.

Consumer · 21 February 2026

★★★★★ 1/5

Trustpilot

Having had an extremely rude and…

Having had an extremely rude and obnoxious conversation with Cara from the finance credit department earlier today,I felt I had to write a damming review because it’s totally what she deserves.I was spoken to abruptly and when I tried to explain a previous conversation I had had with a member of the management team regarding this issue I was told “ you are not entitled to set up a direct payment plan “ when I asked for an explanation as to why this had happened as previously ( past ten years) I had payed by direct debit to which I was rudely told they don’t have an explanation! So I put the phone down on her and spoke to the management who informed me once again I was fine to continue my direct debit payments.

Mrs · 27 January 2026

★★★★★ 1/5

Trustpilot

High service charges

High service charges. Do not follow through repairs and maintenance of the building, always have some excuse. Would give them 0 if possible. Very dismissive. Not very customer friendly. Not good to deal with

Caroline · 22 June 2026

★★★★★ 1/5

Trustpilot

My experience with Lambert Smith…

My experience with Lambert Smith Hampton (Shrewsbury office and their payment/accounts team) has been deeply disappointing. Communication has been consistently poor they are right always, transparency is lacking, and genuine customer queries are often met with a dismissive tone that feels completely inappropriate for a professional organisation.

Resident · 27 February 2026

★★★★★ 1/5

Trustpilot

Appalling service.

It is now 18/03/2025 and I received a letter that tells me I owe the service charge for the period 01/01/25 - 31/12/25 and it tells me if I don't pay within 10 working days they will charge 150.00£ Admin Charges. 2024 is paid in full and 2023 I overpaid so they actually owe me some money which they deducted and the remaining outstanding is now 38.89£. So it is ok for them to owe me money, but if I miss a letter, the next one comes with extra charges attached. Appalling service.

Robert · 18 March 2025

★★★★★ 1/5

Trustpilot

Shambolic from start to finish

Shambolic from start to finish. Lack of communication, lack of professional. We viewed the property, at that time no other business was interested.

Sarah · 5 August 2026

★★★★★ 1/5

Trustpilot

My issue was eventually resolved

My issue was eventually resolved, and Kirsty contacted me to clarify the balance on my account and provide an updated statement, which I appreciated.

Moe · 24 June 2026

★★★★★ 1/5

Trustpilot

if you are a contractor working for…

if you are a contractor working for this company..

Ryan · 23 September 2026

★★★★★ 1/5

Trustpilot

Bunch of crooks who hike up prices without improving service

Shame I can’t leave zero stars. I want to concur with 91% people on here - HLM / LSH - or any other company they make under the HLM umbrella are complete cowboys. We pay above the odds for service charge of 12 flats for the area and make regular payments for services that do not happen - Cleaning, windows and cowboy gardeners who are extremely rude, pitch up for 35mins, obstruct access, hack away at plants and let ivy run wild. LSM have a sign in sheet but no one signs in, they see no problem with this (?) and yet still we pay for services we don’t receive. They have hiked up our monthly fee twice in quick succession and promised to improve services and since this all happened, the services have got considerably worse.

Hannah · 7 November 2024

★★★★★ 1/5

Facebook

Terrible in every sense of the word. The residents of our building are currently seeking legal advice to be rid of LSH as their incompetency has become too much. They are paid an extortionate amount of money to maintain residential buildings, which they do not do and seem to have very little interest in. They have left residents in unsafe situations and do not care. Avoid at all costs!!

Alyce · 11 February 2025

★★★★★ 1/5

Trustpilot

One of the worst customer service…

One of the worst customer service experiences I have ever received. We have had a faulty dryer/washer for our entire duration of the tenancy and a leak in the ceiling from the flat above. Both of these issues have been reported week on week, hassling the customer service team. We are always promised call backs but receive no calls. We are paying the premium price for a lacklustre of the facilities and services which SHOULD be provided. This company is lazy and does not care about its customers, DO NOT use/get into business with this company. All you will have is a constant headache.

Harvey · 14 August 2024

★★★★★ 1/5

Trustpilot

LSH (Lying Scamming Hideous)

I came to check the reviews after my own hideous experience and I wasn’t at all suprised! I’m too angry to even write it all down but a DISGUSTING aggressive lying criminal fraudulent company deliberately ripping off a vulnerable disabled person on benefits. You will get your day in court/ your faces on tv one day LSH

Kat · 15 June 2025

★★★★★ 1/5

Trustpilot

What kind of people are you ?

What kind of people are you that you would apply for planning permission to build on a nature reserve. Disgusting

Caroline · 25 April 2026

★★★★★ 1/5

Trustpilot

Trust the amount of one star reviews…

Trust the amount of one star reviews this company gets. The price they charge for the amount of brain power they applied is shocking. They are scam artists. The valuation team are useless and really need to be sorted out. I’m annoyed I have to give them one star. The gentleman that came to visit us, I won’t use his name but he wasn’t interested in anything that was being said. Never asked for information and simply just made up whatever he wanted to. Do not use this company. I cannot stress that enough!

Mr · 7 February 2024

★★★★★ 1/5

Trustpilot

Would give no stars if I could

VICKY · 5 June 2026

★★★★★ 1/5

Trustpilot

Poor Communication & No Follow Up

Title: Poor Communication & No Follow Up

Muslim · 25 May 2026

★★★★★ 1/5

Trustpilot

Unacceptable lack of service

Unacceptable lack of service, only interested in stealing money from people. If ever moving into a property and you find LSH as management company, avoid it, untrustworthy, dishonest scum

Joe · 1 November 2025

★★★★★ 1/5

Trustpilot

Absolute shambles

Absolute shambles! In process of selling house, spent £500 for a maintenance pack and they can't respond to enquiries. My solicitor keeps chasing them for a response and due to the delays the chain is on the verge of breaking. 5 months on and praying for a miracle! Total waste of time!!!!!!! Why can they not respond to a simple enquiry????

Donna · 30 August 2024

★★★★★ 4/5

Trustpilot

Service charge

I contacted LSH to make a payment. I was dealt with quickly and courteously by Sophie Drury who sent over all the paperwork I needed.

Ian · 28 October 2025