Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTrust the amount of one star reviews…
Trust the amount of one star reviews this company gets. The price they charge for the amount of brain power they applied is shocking. They are scam artists. The valuation team are useless and really need to be sorted out. I’m annoyed I have to give them one star. The gentleman that came to visit us, I won’t use his name but he wasn’t interested in anything that was being said. Never asked for information and simply just made up whatever he wanted to. Do not use this company. I cannot stress that enough!
Mr · 7 February 2024
★★★★★ 1/5
TrustpilotUnacceptable lack of service
Unacceptable lack of service, only interested in stealing money from people. If ever moving into a property and you find LSH as management company, avoid it, untrustworthy, dishonest scum
Joe · 1 November 2025
★★★★★ 1/5
TrustpilotAbsolute shambles
Absolute shambles! In process of selling house, spent £500 for a maintenance pack and they can't respond to enquiries. My solicitor keeps chasing them for a response and due to the delays the chain is on the verge of breaking. 5 months on and praying for a miracle! Total waste of time!!!!!!! Why can they not respond to a simple enquiry????
Donna · 30 August 2024
★★★★★ 4/5
TrustpilotService charge
I contacted LSH to make a payment. I was dealt with quickly and courteously by Sophie Drury who sent over all the paperwork I needed.
Ian · 28 October 2025
★★★★★ 1/5
TrustpilotI'm a leaseholder and after getting the…
I'm a leaseholder and after getting the invoices from hlm property management can see charges for 175 a time for paint work from this company that they didn't do. Not surprising to further find out the companies are connected. Do not trust this company they make us pay for a cleaning who dosent clean. Making the property lose value by not repairing the roof. We are currently getting help from the coucil to implement an order they sort out rats in the pipe work.
Amelia · 1 June 2023
★★★★★ 1/5
TrustpilotFareham Branch is a disaster zone
Fareham Branch is a disaster zone with the Regional Head Residential (T.R) having a severe case of email phobia and ignorance. Fareham is not a professional office and lacks integrity. I would avoid them at all costs.
KJSM · 22 October 2022
★★★★★ 5/5
TrustpilotShannon has been amazing in dealing…
Shannon has been amazing in dealing with me and has been very empathetic of my situation and her service has been amazing. I highly commend her for her services and she’s been a credit to the company
Shahin · 20 June 2022
★★★★★ 1/5
TrustpilotArdingly Court, Leicester
Hannah, I think my flat is in the same building. I concur on everything you have said. We need to get a residents group together. I haven't seen a property manager since 2005.
Lucinda · 13 June 2025
★★★★★ 1/5
TrustpilotNot interested in working with the community.
This company manage commercial shopping malls around the UK. We have one of theirs in Newton Mearns near Glasgow 'The Avenues'. Their only interest is in their shareholders, and they don't even do a good job of that. They don't work with the communities around their malls and actively block members of the immediate community from advertising community events on their noticeboards. The manager of The Avenues Shopping Centre has an obvious need to control, so fits right in to this company. Not a good look from a Community perspective.
LizzyD · 21 August 2022
★★★★★ 1/5
TrustpilotI would go lower if i could
I would go lower if i could
Criminals stealing from Residents. They pay "contractors" for repairs.....and dont verify the work. Rude arrogant staff.
Joe · 15 April 2025
★★★★★ 1/5
TrustpilotFraudulent front of house for IBidder auctions
Just taken part in an online auction for plastic crates in Bideford Devon through Ibidder on behalf of Lambert Smith Hampton. (video Available).On the first occasion mine was the winning bid at 280.00 plus costs. Time had expired and mine was the winning bid...however another 10 mins was added to the auction.I became suspicious so began video and bidding...It happened again !!Clearly the auction is being run on an illegal system.Stay clear of these con artists.
Caroline · 25 January 2021
★★★★★ 1/5
TrustpilotWhy isn't there a No Star rating?
The only reason I gave them one star is because you can't give none. My flat has lost £175K value under their care.
Sue · 4 March 2025
★★★★★ 5/5
FacebookQuite frankly, they're so unbelievably awful. Too much to write but long story short, seeking legal advice as they are so poor. Avoid.
Charlotte · 13 February 2025
★★★★★ 1/5
TrustpilotFareham Branch is not very good at all.
Fareham Branch is not very good I'm afraid to say. Tim appears to have an email-phobia.
Gary · 18 May 2022
★★★★★ 1/5
TrustpilotChasing me for fees for a property I…
Chasing me for fees for a property I sold 3 months ago, despite them telling me what I needed to pay as part of the ridiculously expensive management pack from them and HLM property. Shambles, said would call me and then claimed my phone wasn’t taking calls, got pretty much zero response unless I emailed the managers and never got through on the phone.
Prettygreen · 10 September 2021
★★★★★ 1/5
FacebookLSH are utterly awful - and have given no care for the safety of residents in my block.
At one point we had a broken front door for 3 weeks and bins constantly blocking another fire exit - leaving only 1 left.
Wholly incompetent and almost NEVER reply to emails without resending 5 times....
A dreadful company who MASSIVELY overcharge and don't care at all about their customers.
Ian · 15 June 2017
★★★★★ 1/5
TrustpilotLiar!
CAUTION! DO NOT BUY FROM THEIR AUCTION!Extremely disappointed! Do not use their 574.co.uk auction services! All they want is just take your services charge, nothing else! You won't get the thing even though you win the auction! But you still need to pay their so call admin fee! Absolutely Irresponsible! Don't waste your money and time on them!
ViVi · 23 July 2020
★★★★★ 1/5
TrustpilotVery bad customer service.
LSH are the managing agent for my block of apartments. They supply no communication and do not respond to mine or my neighbours simple queries. They are being paid by us residents but have no respect for them. It is bad practice and very disappointing from such a large organisation. I wouldn't recommend them to anyone.
Miss · 20 January 2018
★★★★★ 5/5
TrustpilotChloe Hendrick ..... You’re a star ⭐️
Cheers Chloe Hendrick
You’re a star ⭐️………. thanks for sorting my query and payment plan so quickly, very much appreciated 👏
Alun · 6 February 2024
★★★★★ 1/5
TrustpilotThey have never turned up for viewing…
They have never turned up for viewing and no response for the offer I made. I wonder if they pre-arrange the buyers for a commission.
FILIZ · 18 March 2023
★★★★★ 1/5
FacebookVery slow to settle invoices for building works completed to their properties.
Alison · 9 January 2020
Agent replied · 22 February 2025
Yes. I am having to take them to court for non payment of invoices.
★★★★★ 1/5
FacebookPay your service providers invoices
Paul · 23 March 2020
Agent replied · 22 February 2025
Having to take them to court
★★★★★ 1/5
TrustpilotJust bad experience living in a rented…
Just bad experience living in a rented property from these people!
V · 7 August 2022
★★★★★ 1/5
Trustpilot%36 service charge on commercial property and nothing gets done
I have been a tenant in a commercial property managed by them and it is total disaster ,
Kamil · 3 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
