Trusted Agent profile
★★★★★
223 reviews across 19 offices and 4 platforms
Lambert Smith Hampton has 19 offices, in London (two offices), Tollhouse Hill, Birmingham, Glasgow, Manchester, Exeter, Leeds, Newcastle Upon Tyne, Southampton, Cardiff, Chelmsford, Edinburgh, Belfast, Maidenhead, Swansea, Milton Keynes, Cambridge and Sheffield. Together they have 223 reviews on four platforms, rated 2.3 out of 5 overall.
139
Reviews on Google
All 19 offices
25
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 19 offices
58
Reviews on Trustpilot
Business-wide
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Lambert Smith Hampton's 19 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleAbsolutely bloody awful! Paid £500 for a maintenance pack as selling my property and company is not responding to my solicitors enquiry hence several chase ups. Chain is about to break due to lack and delay of response. Until my solicitor gets a reply a completion date can't be set. The chain will break as everyone is frustrated waiting. How is it so hard to respond to a enquiry? They don't even deserve one star!!!!!
1/5
GoogleLike with every review, take it with a pinch of salt, I'm clearly writing this with a lot of anger, but I promise that the list of issues goes on and on, its all documented and reported to this company and now the council. The main objective to take away from this review is that this company is awful, if you happen to live in one of their properties, I'm so sorry for everything that's going to happen as a result of lambert smith Hampton residential. This company manages the property that I have just left, in Leicester. Like myself and every resident, contractor and neighbouring apartment blocks have said time and time again, how awful it is that a company can treat their landlords and residents and some how, get away with it! For me personally, the last straw was from and issue where the apartments were cut off from water, for over a week. The manager of this particular property had the worst attitude and her response to 74 apartments without water for over a week was, well we've provided them with a pallete of water, that's all they deserve (this was a single bottle of water per apartment for 8 days, and most of them didn't turn up). This all happened whilst the building was left with no loocks to the main doors, resulting in anyone being ablw to walk in and take what they wanted. Residents items were being stolen, regular break-ins and the building was, and still is unsafe. The sentence (that's all they deserve) was overheard by multiple people and anyome that i spoke to, wpuld always say how awful this manager ls attitude to peoples homes were. Long-term residents have been forced to create petitions, going to the local press and the council all because of how awful this company has behaved. Several apartments, including the one I have just left, have a damp problem in the window area. Each time there was a storm or heavy rain, I would report that the issue had worsened, someone would be sent out and I'd speak to the contractor, explain the issue and they'd all say the same thing, the property management company should be maintaining the outside of the building (as part of the fee that is charged to landlords) so that issues like this didn't happen. The window has now rotted and will need replacing. A maintenance job that has not been done, now needs thousands of pounds worth of repairs. If they even do go ahead with it. There's evidence everywhere of botched jobs. The plumbing was so outdated that plumbers were in the building every 2 weeks. Yet, the report made by lambert smith Hampton, was that everything was perfectly fine. Of course, some people that stayed in this building did not respect it. We saw this multiple times as well. But the majority of people were trying to better it for themselves. I really hope this company makes some drastic changes. I encourage everyone to read the reviews on all sites. Its evident that this branch has the bigger issue. Shame on you lambert smith Hampton.
1/5
TrustpilotI would go lower if i could
I would go lower if i could Criminals stealing from Residents. They pay "contractors" for repairs.....and dont verify the work. Rude arrogant staff.
3/5
GoogleTried calling 4 times today every time.i.was.put through to someone else no answer, no 1 called me.back
5/5
GoogleRating only, no written review.
1/5
TrustpilotAppalling service.
It is now 18/03/2025 and I received a letter that tells me I owe the service charge for the period 01/01/25 - 31/12/25 and it tells me if I don't pay within 10 working days they will charge 150.00£ Admin Charges. 2024 is paid in full and 2023 I overpaid so they actually owe me some money which they deducted and the remaining outstanding is now 38.89£. So it is ok for them to owe me money, but if I miss a letter, the next one comes with extra charges attached. Appalling service.
1/5
GoogleHorrendous company. Avoid at all costs!!! Rented me a flat in Tottenham where homeless were sleeping in the hallways and urinating inside the building. Drug dealing, smoking and gathering of young boys who break into the building simply by pushing the supposed security door. I had paid 1 year rent up front but was forced to leave due to these issues as I felt unsafe living in this flat. Now they refuse to Reply to any emails and refund any of my money even though they have the keys back for 2 months now. How they can still operate with all of these negative comments all over the internet I have no idea.
1/5
TrustpilotThe worst disgusting company ever to…
The worst disgusting company ever to exists, Jennifer yu and Scott from maiden head. Sending me around all these loop holes and lies . Liers cheats and all around disgusting even spoke to Dorothy and the London branch and she tricked me into thinking she was a good person yes another lier and very good at it. We need to all come together and take them down .
1/5
TrustpilotWhy isn't there a No Star rating?
The only reason I gave them one star is because you can't give none. My flat has lost £175K value under their care.
1/5
GoogleHorrible corporate managing agents, wouldn't touch them with a barge pole. I'll be doing everything in my power to challenge their right to manage and find a company with friendly human beings.
5/5
FacebookQuite frankly, they're so unbelievably awful. Too much to write but long story short, seeking legal advice as they are so poor. Avoid.
5/5
FacebookQuite frankly, they're so unbelievably awful. Too much to write but long story short, seeking legal advice as they are so poor. Avoid.
1/5
GoogleWorst service and over priced!
1/5
FacebookTerrible in every sense of the word. The residents of our building are currently seeking legal advice to be rid of LSH as their incompetency has become too much. They are paid an extortionate amount of money to maintain residential buildings, which they do not do and seem to have very little interest in. They have left residents in unsafe situations and do not care. Avoid at all costs!!
1/5
Googlethey are very bad in fixing issues with the property. no or less responsive to emails or calls. my roof has been leaking for so many times and i have complained for several times and they have not provided a proper resolution yet.
1/5
GoogleUnbelievable incompetence. I’ve attempted to setup my account for six months, they’ve ignored me, my calls and my solicitor. The old owner still has access to my property’s account.
1/5
TrustpilotTotal incompetence
The incompetence, misplaced promises and just complete lack of care from these people is unreal. Our estate “manager” Shaun Egan is a complete waste of space, nothing but delays, no replies and no action. They’re quite happy to take your money, put the price up each year, make fake claims requesting more money then do nothing when actual issues occur, still waiting on action of a couple of reported problems over 6 weeks and nothing! How these people get these contracts is beyond me. Utter useless
1/5
TrustpilotPlease do not believe the ‘glowing’…
Please do not believe the ‘glowing’ reviews on this management, it is must definitely bots or a scam paid review. I have lived in london for half of my life and this must be the WORST place i’ve ever lived in, all due to LSH. When you come for a viewing you might be swayed by the decor of the building but the management is useless. Initially the agents equivocate about the bills, throwing us into confusion even as we asked for clarity and by then we had already placed our holding deposit down so chose to still go ahead regardless of the price of bills. We were told by the agency that there would be a building manager on site, we were even taken to the so called ‘ office’ of the building manager on site ( which turned out to just be an empty room- there was NO BUILDING MANAGER). They took around 2 months to install the Wifi so the ‘ wifi included’ wasn’t actually included until 2.5 months of moving in. We moved in to our flat on the 12th of September and there wasn’t a freezer. I raised it on fixflo and had to call multiple times for almost a month before they attempted to bring a fridge freezer. The incompetence management had placed an order for just a fridge so i had to now wait another three weeks before we finally received a fridge that had a freezer compartment. Another instance of poor management is the fact that we moved in on a free rent period of September ( moved on 12th September and was contracted that from then till the 1st of october, all our bills were payed for) but 2 months later, Eon is still sending my partner letters saying he has an outstanding £136.36 bill to pay. We’ve informed the management of this and raised the issue on fixflo MULTIPLE times yet till today we’re still being pestered by eon when that’s not even our energy provider and they specifically mention the periods at which that energy bill is for is DURING the period that we were not required to pay bills. Further more, our toilet was broken and constantly leaking water and this obviously was an urgent issue as there is only one toilet in our apartment, we called the emergency line to which they told us they couldn’t do anything about it immediately and we would have to 5 days before anyone could come and fix it. 4 DAYS with a toilet?!! Additionally, if you order ANYTHING here, if you’re not receiving the package immediately ( as in within 5 mins), it will get stolen by someone. We have reported this countless amount of times, there’s even a surveillance camera at the post boxes but apparently they aren’t allow to access it, only the police are. And lastly I simply believe they DO NOT HAVE A BUILDING MANAGER. It’s always ‘ the building manager isn’t on site’ or ‘ the building manager is having their lunch’ and me and my partner have been given many different names of this so called ‘building manager’ and spoken to different people but out issues are always postponed or ignored due to that and the contract protects them so well. I regret ever moving here and I’m now trapped until September 2025 so i would recommend you DO NOT either move into this building or buy any apartment within this building, for £1525pcm this is simply not worth.
1/5
GoogleWell, I'm still waiting for the response. On the commercial side, they look like they are offering the best to their own people, and the sad thing is council working with them, and i feel the same for the council. Conservative Party must lose their position in every department to someone new might give good opportunity for young entrepreneurs.
1/5
GooglePoor service. Hugely unreliable and very odd way of doing customer service. You pay over £2000 in management fees and you can never get hold of you LSH account manager
1/5
TrustpilotBunch of crooks who hike up prices without improving service
Shame I can’t leave zero stars. I want to concur with 91% people on here - HLM / LSH - or any other company they make under the HLM umbrella are complete cowboys. We pay above the odds for service charge of 12 flats for the area and make regular payments for services that do not happen - Cleaning, windows and cowboy gardeners who are extremely rude, pitch up for 35mins, obstruct access, hack away at plants and let ivy run wild. LSM have a sign in sheet but no one signs in, they see no problem with this (?) and yet still we pay for services we don’t receive. They have hiked up our monthly fee twice in quick succession and promised to improve services and since this all happened, the services have got considerably worse. Our property manager does nothing and makes himself as difficult as possible to contact. You can’t contact him by phone (text or calls) and when you email, you get out of office response straight away…. It’s 2024 and we can’t contact you by phone? What? When I first met said property manager, Oliver Masters, he was wearing a teeny, tiny pair of shorts and was marching around taking photos on his phone and failed to introduce himself or wear identification - I walked past him three times until I thought, who is this man and had to ask him who he was and what he was doing. It was pretty shocking dress and completely inappropriate for work - A woman would never dress like this to inspect a property. When he does come to the property (five times a year he graces us with his presence) we have to directly show him the many glaringly obvious things wrong otherwise his sight visits conclude ‘Everything is fine!’ He is not qualified to manage his wardrobe properly let alone the grounds of our flats. If you try to complain or chase any of this they will kill any good intentions you have to implement change with a combination of complete apathy, lies and gaslighting. And it will slowly send you crazy if you’re not careful. The sheer number of people calling out how crooked this company are is a saving grace to the state of your mental health after trying to deal with LSH. Incompetent is being kind. I would highly recommend documenting absolutely everything happening in your flat/property and all correspondence. Have that proof of neglect to hand when they try to charge for another service that is only needed because they have mismanaged all of the services your are paying for but not receiving. Or run as fast as you can.
1/5
TrustpilotLegal gangsters
Legal gangsters. Disgusting people. They are blood suckers who hide behind legal loopholes to scam hard working people. I am shocked they have not been exposed yet. It will all come crashing down soon and they will end up on a BBC documentary hidden camera style. They are putting our management fees up every year to extortionate rates. Started off around 135 a month which was already ludicrously high for a building with no reception. No security no gym no pool literally no facilities. It is now over 500£ a month which is more thsn my mortgage. The building is literally falling apart. Filthy carpets, lifts dont work, painting not been done. I cant sell my property due to how bad the communal areas are. I believe it is an intentional scam to force owners to sell for cheap. Flagstaff court in canterbury is the building. I am trying to contact all the other owners to get agreement to kick out this fraudulent company. They are commiting a crime by charging crazy rates for work they dont do and they hire themselves to do the maintenance. As in they set up sister companies to then subcontract them to carry out maintenance. But its all fake. The building is in diar conditions. No work gets done. If you are an owner of a property in flagstaff court in canterbury please deliver your email or phone number addressed to "the owner" and put it under the door of 18 flagstaff court. I will contact you and we can take them to court. We are many and they are a few. I have contacted the ombudsman. They cannot get away with this any longer. You can just imagine their owner is probably hiddeously over weight and drives a brand new range rover on finance through this scam company that we all pay for per month.
1/5
TrustpilotAbsolute shambles
Absolute shambles! In process of selling house, spent £500 for a maintenance pack and they can't respond to enquiries. My solicitor keeps chasing them for a response and due to the delays the chain is on the verge of breaking. 5 months on and praying for a miracle! Total waste of time!!!!!!! Why can they not respond to a simple enquiry????
1/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (55 Wells St) has the most, with 121 reviews rated 1.8 out of 5, followed by Tollhouse Hill with 81.
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