Lambert Smith Hampton reviews

★★★★★ 1/5

Trustpilot

Disgustingly Poor Management

I lived at Castle Chambers, and it was one of the worst experiences I have ever had. Rent in York is already high, but here you pay a significant amount and receive absolutely nothing in return. From the moment I moved in, the flat was not properly cleaned, and there were belongings left from the previous tenant. The washing machine did not work for 45 days, the hot water stopped working, there were ongoing mould issues in the flat, and the dishwasher was also not functioning properly. Despite all of this, no proper support was ever provided, and none of my emails were responded to.

Elif · 27 April 2026

★★★★★ 1/5

Trustpilot

Scum

As other have said....absolute scammers. Charge for services never done. How is this legal? Doubled the price this year despite not fulfilling any of their services, it is all fraud. Company should be shut down. Disgusting to treat people this way and effect their lives so much, just to steal their money

Nicola · 1 June 2026

★★★★★ 1/5

Trustpilot

So bad it is ridiculous

My dealings with this company have been so bad that it is almost ridiculous. Progress has only been made when I have rung up and chased it, and I have had to do this at every single stage. The lack of communication is appalling, and agents are difficult to reach. They do not treat you as if there is any type of financial/time pressure or tight schedule. Improvements need to be made across the board.

Anonymous · 16 September 2026

★★★★★ 1/5

Google

Absolutely bloody awful! Paid £500 for a maintenance pack as selling my property and company is not responding to my solicitors enquiry hence several chase ups. Chain is about to break due to lack and delay of response. Until my solicitor gets a reply a completion date can't be set. The chain will break as everyone is frustrated waiting. How is it so hard to respond to a enquiry? They don't even deserve one star!!!!!

Donna · 16 April 2025

★★★★★ 1/5

Trustpilot

Please do not believe the ‘glowing’…

Please do not believe the ‘glowing’ reviews on this management, it is must definitely bots or a scam paid review. I have lived in london for half of my life and this must be the WORST place i’ve ever lived in, all due to LSH. When you come for a viewing you might be swayed by the decor of the building but the management is useless. Initially the agents equivocate about the bills, throwing us into confusion even as we asked for clarity and by then we had already placed our holding deposit down so chose to still go ahead regardless of the price of bills. We were told by the agency that there would be a building manager on site, we were even taken to the so called ‘ office’ of the building manager on site ( which turned out to just be an empty room- there was NO BUILDING MANAGER). They took around 2 months to install the Wifi so the ‘ wifi included’ wasn’t actually included until 2.5 months of moving in. We moved in to our flat on the 12th of September and there wasn’t a freezer. I raised it on fixflo and had to call multiple times for almost a month before they attempted to bring a fridge freezer. The incompetence management had placed an order for just a fridge so i had to now wait another three weeks before we finally received a fridge that had a freezer compartment. Another instance of poor management is the fact that we moved in on a free rent period of September ( moved on 12th September and was contracted that from then till the 1st of october, all our bills were payed for) but 2 months later, Eon is still sending my partner letters saying he has an outstanding £136.36 bill to pay. We’ve informed the management of this and raised the issue on fixflo MULTIPLE times yet till today we’re still being pestered by eon when that’s not even our energy provider and they specifically mention the periods at which that energy bill is for is DURING the period that we were not required to pay bills. Further more, our toilet was broken and constantly leaking water and this obviously was an urgent issue as there is only one toilet in our apartment, we called the emergency line to which they told us they couldn’t do anything about it immediately and we would have to 5 days before anyone could come and fix it. 4 DAYS with a toilet?!! Additionally, if you order ANYTHING here, if you’re not receiving the package immediately ( as in within 5 mins), it will get stolen by someone. We have reported this countless amount of times, there’s even a surveillance camera at the post boxes but apparently they aren’t allow to access it, only the police are. And lastly I simply believe they DO NOT HAVE A BUILDING MANAGER. It’s always ‘ the building manager isn’t on site’ or ‘ the building manager is having their lunch’ and me and my partner have been given many different names of this so called ‘building manager’ and spoken to different people but out issues are always postponed or ignored due to that and the contract protects them so well. I regret ever moving here and I’m now trapped until September 2025 so i would recommend you DO NOT either move into this building or buy any apartment within this building, for £1525pcm this is simply not worth.

Ebude · 20 December 2024

★★★★★ 1/5

Trustpilot

The worst disgusting company ever to…

The worst disgusting company ever to exists, Jennifer yu and Scott from maiden head. Sending me around all these loop holes and lies . Liers cheats and all around disgusting even spoke to Dorothy and the London branch and she tricked me into thinking she was a good person yes another lier and very good at it. We need to all come together and take them down .

Sammy · 5 March 2025

★★★★★ 1/5

Trustpilot

Ruining it for the locals in return for profit no doubt.

After taking over leith kirkgate, this shower have desecrated the locals shopping centre. Removing two shops under the “end of lease” excuse whilst leaving the units empty. Thankfully this is having the desired affect as locals are venturing further afield and finding better than the kirkgate ever had to offer in the first place. The closures have actually enabled locals to see that the kirkgate is a tip and should be raised to the ground if it’s not going to be used as it’s supposed to be.

Consumer · 21 February 2026

★★★★★ 1/5

Trustpilot

Having had an extremely rude and…

Having had an extremely rude and obnoxious conversation with Cara from the finance credit department earlier today,I felt I had to write a damming review because it’s totally what she deserves.I was spoken to abruptly and when I tried to explain a previous conversation I had had with a member of the management team regarding this issue I was told “ you are not entitled to set up a direct payment plan “ when I asked for an explanation as to why this had happened as previously ( past ten years) I had payed by direct debit to which I was rudely told they don’t have an explanation! So I put the phone down on her and spoke to the management who informed me once again I was fine to continue my direct debit payments.

Mrs · 27 January 2026

★★★★★ 1/5

Trustpilot

DO NOT WORK NOR DO BUSINESS HERE

I worked here for less than a month and ended up walking out of the business. Whilst I was there I had 1 weeks training on how to use the systems and then after that I was left alone. When I say alone I mean no one spoke to me, no one wanted to know me and I feel like an inconvenience being there. Whilst I was there I experienced racial slurs, a complete lack of leadership and an almost child like environment where there is a group of people who talk to each other and the rest are left out. I then walked out of the workplace and sent a text message to my manager advising I left the business. It did not end there. I was then advised I failed probation due to time keeping and my ability, both were never mentioned to me before. I was advised I had a meeting and was told I had failed probation, which never happened. I have proof and documentation to back up my story and they had none, even though this was the case their HR department did not overturn the decision of a failed probation based on the information provided by managers, who lied. I would urge anyone considering a position at this company to AVOID AT ALL COSTS. I am nothing short of disgusted that even after I had left the business they still continue to make me feel the same way I felt when I was there, AWFUL.

Tiernan · 13 January 2026

★★★★★ 1/5

Facebook

Please think long and hard before appointing LSH as a management company, we have had serious damage caused to our block of flats after a car drove into it and LSH after years of chasing up, emails and phone calls still haven’t done anything about it, but we all still get charged over £3,000 Pa for service charge,the block in front of our is exactly the same building and they pay under £1,000 Pa and its in better condition, don’t use LSH I can’t actually believe they get away with what they do. Happy to provide pictures of damage of works needed doing that just not being done.

Nicholas · 21 October 2025

★★★★★ 1/5

Trustpilot

High service charges

High service charges. Do not follow through repairs and maintenance of the building, always have some excuse. Would give them 0 if possible. Very dismissive. Not very customer friendly. Not good to deal with

Caroline · 22 June 2026

★★★★★ 1/5

Google

Like with every review, take it with a pinch of salt, I'm clearly writing this with a lot of anger, but I promise that the list of issues goes on and on, its all documented and reported to this company and now the council. The main objective to take away from this review is that this company is awful, if you happen to live in one of their properties, I'm so sorry for everything that's going to happen as a result of lambert smith Hampton residential. This company manages the property that I have just left, in Leicester. Like myself and every resident, contractor and neighbouring apartment blocks have said time and time again, how awful it is that a company can treat their landlords and residents and some how, get away with it! For me personally, the last straw was from and issue where the apartments were cut off from water, for over a week. The manager of this particular property had the worst attitude and her response to 74 apartments without water for over a week was, well we've provided them with a pallete of water, that's all they deserve (this was a single bottle of water per apartment for 8 days, and most of them didn't turn up). This all happened whilst the building was left with no loocks to the main doors, resulting in anyone being ablw to walk in and take what they wanted. Residents items were being stolen, regular break-ins and the building was, and still is unsafe. The sentence (that's all they deserve) was overheard by multiple people and anyome that i spoke to, wpuld always say how awful this manager ls attitude to peoples homes were. Long-term residents have been forced to create petitions, going to the local press and the council all because of how awful this company has behaved. Several apartments, including the one I have just left, have a damp problem in the window area. Each time there was a storm or heavy rain, I would report that the issue had worsened, someone would be sent out and I'd speak to the contractor, explain the issue and they'd all say the same thing, the property management company should be maintaining the outside of the building (as part of the fee that is charged to landlords) so that issues like this didn't happen. The window has now rotted and will need replacing. A maintenance job that has not been done, now needs thousands of pounds worth of repairs. If they even do go ahead with it. There's evidence everywhere of botched jobs. The plumbing was so outdated that plumbers were in the building every 2 weeks. Yet, the report made by lambert smith Hampton, was that everything was perfectly fine. Of course, some people that stayed in this building did not respect it. We saw this multiple times as well. But the majority of people were trying to better it for themselves. I really hope this company makes some drastic changes. I encourage everyone to read the reviews on all sites. Its evident that this branch has the bigger issue. Shame on you lambert smith Hampton.

Chris · 16 April 2025

★★★★★ 1/5

Trustpilot

My experience with Lambert Smith…

My experience with Lambert Smith Hampton (Shrewsbury office and their payment/accounts team) has been deeply disappointing. Communication has been consistently poor they are right always, transparency is lacking, and genuine customer queries are often met with a dismissive tone that feels completely inappropriate for a professional organisation.

Resident · 27 February 2026

★★★★★ 1/5

Trustpilot

Appalling service.

It is now 18/03/2025 and I received a letter that tells me I owe the service charge for the period 01/01/25 - 31/12/25 and it tells me if I don't pay within 10 working days they will charge 150.00£ Admin Charges. 2024 is paid in full and 2023 I overpaid so they actually owe me some money which they deducted and the remaining outstanding is now 38.89£. So it is ok for them to owe me money, but if I miss a letter, the next one comes with extra charges attached. Appalling service.

Robert · 18 March 2025

★★★★★ 1/5

Trustpilot

Shambolic from start to finish

Shambolic from start to finish. Lack of communication, lack of professional. We viewed the property, at that time no other business was interested.

Sarah · 5 August 2026

★★★★★ 1/5

Trustpilot

The salespeople that don't sell?????

I don't get how LSH are in business. They are advertising a business property for sale in Basingstoke. I contacted them in mid-december...and on 6th February I am yet to have had a conversation with anyone about the property in detail, let alone a viewing.

E.R · 6 February 2026

★★★★★ 1/5

Facebook

This Review is a urgent warning, LSH act as advisers to Hs2 . LSH have been dealing with my claim for compensation for the closing of my business because of Hs2 acquiring the land my business is leasing . My experience dealing with LSH , They will do anything to reduce fair compensation, Lie,Deceive, false promises , If you are reading this review and you are dealing with Hs2 and LSH are your contact for Hs2 Do your utmost to get them removed from anything to do with your claim against Hs2 , I am sure in the future there will be a public inquiry into Companies like LSH & Hs2 for the way they are treating people affected by Hs2

David · 15 December 2020

★★★★★ 1/5

Trustpilot

My issue was eventually resolved

My issue was eventually resolved, and Kirsty contacted me to clarify the balance on my account and provide an updated statement, which I appreciated.

Moe · 24 June 2026

★★★★★ 1/5

Trustpilot

if you are a contractor working for…

if you are a contractor working for this company..

Ryan · 23 September 2026

★★★★★ 1/5

Trustpilot

Bunch of crooks who hike up prices without improving service

Shame I can’t leave zero stars. I want to concur with 91% people on here - HLM / LSH - or any other company they make under the HLM umbrella are complete cowboys. We pay above the odds for service charge of 12 flats for the area and make regular payments for services that do not happen - Cleaning, windows and cowboy gardeners who are extremely rude, pitch up for 35mins, obstruct access, hack away at plants and let ivy run wild. LSM have a sign in sheet but no one signs in, they see no problem with this (?) and yet still we pay for services we don’t receive. They have hiked up our monthly fee twice in quick succession and promised to improve services and since this all happened, the services have got considerably worse.

Hannah · 7 November 2024

★★★★★ 1/5

Trustpilot

Legal gangsters

Legal gangsters. Disgusting people. They are blood suckers who hide behind legal loopholes to scam hard working people. I am shocked they have not been exposed yet. It will all come crashing down soon and they will end up on a BBC documentary hidden camera style. They are putting our management fees up every year to extortionate rates. Started off around 135 a month which was already ludicrously high for a building with no reception. No security no gym no pool literally no facilities. It is now over 500£ a month which is more thsn my mortgage. The building is literally falling apart. Filthy carpets, lifts dont work, painting not been done. I cant sell my property due to how bad the communal areas are. I believe it is an intentional scam to force owners to sell for cheap. Flagstaff court in canterbury is the building. I am trying to contact all the other owners to get agreement to kick out this fraudulent company. They are commiting a crime by charging crazy rates for work they dont do and they hire themselves to do the maintenance. As in they set up sister companies to then subcontract them to carry out maintenance. But its all fake. The building is in diar conditions. No work gets done. If you are an owner of a property in flagstaff court in canterbury please deliver your email or phone number addressed to "the owner" and put it under the door of 18 flagstaff court. I will contact you and we can take them to court. We are many and they are a few. I have contacted the ombudsman. They cannot get away with this any longer. You can just imagine their owner is probably hiddeously over weight and drives a brand new range rover on finance through this scam company that we all pay for per month.

Josh · 17 October 2024

★★★★★ 1/5

Facebook

Terrible in every sense of the word. The residents of our building are currently seeking legal advice to be rid of LSH as their incompetency has become too much. They are paid an extortionate amount of money to maintain residential buildings, which they do not do and seem to have very little interest in. They have left residents in unsafe situations and do not care. Avoid at all costs!!

Alyce · 11 February 2025

★★★★★ 1/5

Trustpilot

One of the worst customer service…

One of the worst customer service experiences I have ever received. We have had a faulty dryer/washer for our entire duration of the tenancy and a leak in the ceiling from the flat above. Both of these issues have been reported week on week, hassling the customer service team. We are always promised call backs but receive no calls. We are paying the premium price for a lacklustre of the facilities and services which SHOULD be provided. This company is lazy and does not care about its customers, DO NOT use/get into business with this company. All you will have is a constant headache.

Harvey · 14 August 2024

★★★★★ 1/5

Trustpilot

LSH (Lying Scamming Hideous)

I came to check the reviews after my own hideous experience and I wasn’t at all suprised! I’m too angry to even write it all down but a DISGUSTING aggressive lying criminal fraudulent company deliberately ripping off a vulnerable disabled person on benefits. You will get your day in court/ your faces on tv one day LSH

Kat · 15 June 2025