1/5
TrustpilotWhat kind of people are you ?
What kind of people are you that you would apply for planning permission to build on a nature reserve. Disgusting
Trusted Agent profile
Lambert Smith Hampton reviews
★★★★★
77 reviews across 3 platforms
Interchange Place Edmund Street, Birmingham B3 2TA
Lambert Smith Hampton's Birmingham office at Interchange Place Edmund Street is rated 1.5 out of 5 across 77 reviews on three platforms, including 16 Google reviews rated 1.8. The 9 Facebook and 52 Trustpilot counts are for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot1/5
Google.Oh. You cant actually give zero stars. Guess that's how they actually get any at all. Joke of a Company, e mails go unanswered, phone calls not answered, no form of communication at all. They are quick to demand rental payments but are appalling at all other aspects of customer service. Been reporting an issue for months now and the continual failure of this company to do anything about it is an embarrassment. Highly recommend that you do not have anything to do with them.
1/5
TrustpilotTrust the amount of one star reviews…
Trust the amount of one star reviews this company gets. The price they charge for the amount of brain power they applied is shocking. They are scam artists. The valuation team are useless and really need to be sorted out. I’m annoyed I have to give them one star. The gentleman that came to visit us, I won’t use his name but he wasn’t interested in anything that was being said. Never asked for information and simply just made up whatever he wanted to. Do not use this company. I cannot stress that enough!
1/5
TrustpilotWould give no stars if I could
1/5
TrustpilotThis is truly the worst management Co ever …
This is truly the worst management company I have ever had to deal with. I say this owing quite a few properties for over 30 yrs and never have I ever received such bad service.
5/5
GoogleVery good and quick. HLM Property Management is one of the best property managements in the UK, specially Phil Rabone who is very kind and responsible person
1/5
TrustpilotPoor Communication & No Follow Up
Title: Poor Communication & No Follow Up
1/5
TrustpilotUnacceptable lack of service
Unacceptable lack of service, only interested in stealing money from people. If ever moving into a property and you find LSH as management company, avoid it, untrustworthy, dishonest scum
1/5
TrustpilotAbsolute shambles
Absolute shambles! In process of selling house, spent £500 for a maintenance pack and they can't respond to enquiries. My solicitor keeps chasing them for a response and due to the delays the chain is on the verge of breaking. 5 months on and praying for a miracle! Total waste of time!!!!!!! Why can they not respond to a simple enquiry????
4/5
TrustpilotService charge
I contacted LSH to make a payment. I was dealt with quickly and courteously by Sophie Drury who sent over all the paperwork I needed.
1/5
TrustpilotI'm a leaseholder and after getting the…
I'm a leaseholder and after getting the invoices from hlm property management can see charges for 175 a time for paint work from this company that they didn't do. Not surprising to further find out the companies are connected. Do not trust this company they make us pay for a cleaning who dosent clean. Making the property lose value by not repairing the roof. We are currently getting help from the coucil to implement an order they sort out rats in the pipe work.
1/5
TrustpilotFareham Branch is a disaster zone
Fareham Branch is a disaster zone with the Regional Head Residential (T.R) having a severe case of email phobia and ignorance. Fareham is not a professional office and lacks integrity. I would avoid them at all costs.
5/5
TrustpilotShannon has been amazing in dealing…
Shannon has been amazing in dealing with me and has been very empathetic of my situation and her service has been amazing. I highly commend her for her services and she’s been a credit to the company
1/5
TrustpilotArdingly Court, Leicester
Hannah, I think my flat is in the same building. I concur on everything you have said. We need to get a residents group together. I haven't seen a property manager since 2005.
1/5
TrustpilotHow on earth they are finalists for…
How on earth they are finalists for property managers of the year is beyond me.
1/5
TrustpilotNot interested in working with the community.
This company manage commercial shopping malls around the UK. We have one of theirs in Newton Mearns near Glasgow 'The Avenues'. Their only interest is in their shareholders, and they don't even do a good job of that. They don't work with the communities around their malls and actively block members of the immediate community from advertising community events on their noticeboards. The manager of The Avenues Shopping Centre has an obvious need to control, so fits right in to this company. Not a good look from a Community perspective.
1/5
GoogleRude and incompetent company. Avoid where possible!
1/5
GoogleHorrible corporate managing agents, wouldn't touch them with a barge pole. I'll be doing everything in my power to challenge their right to manage and find a company with friendly human beings.
1/5
Trustpilot%36 service charge on commercial property and nothing gets done
I have been a tenant in a commercial property managed by them and it is total disaster ,Reporting a issue with leakage Infront of the building it has been reported SEP 2019 upto now issue has not been resolved, plus they are charging %36 service charge on top of the annual rent you would think they will however no suprise to me they are presenting big commercial estate agent however no one knows what is going on they change their staff very often so that putting the blame on previous staff end of the day jobs are not getting done and all you hear is bla bla bla keep away or make sure you get written contract with them otherwise you end up loosing alot of money and the stresses cause of dealing with them
1/5
TrustpilotA3 ?Lambert smith Hampton were…
A3 ?Lambert smith Hampton were appointed by my mother in laws insurer Zurich after a recent flood claim
1/5
TrustpilotBeware of this company
They are the managing agents for my flat in Ashford.They overcharged my electricity bills by manually altering readings on two bills. When complained, they fogged off saying it was not deliberate and offered no explanation for planted readings and did not offer to correct the bills.I complained up to the highest management level, but couldn't believe sheer incompetency of managers to understand simple electricity bills.I am left with no option other than legal action.Shoddy accounting system with muddled up accounting.BEWARE if they are your managing agents. Check your bills thoroughly. Incompetent bunch
1/5
TrustpilotFraudulent front of house for IBidder auctions
Just taken part in an online auction for plastic crates in Bideford Devon through Ibidder on behalf of Lambert Smith Hampton. (video Available).On the first occasion mine was the winning bid at 280.00 plus costs. Time had expired and mine was the winning bid...however another 10 mins was added to the auction.I became suspicious so began video and bidding...It happened again !!Clearly the auction is being run on an illegal system.Stay clear of these con artists.
5/5
GoogleI have been working for Lambert Smith Hampton for 9 months now as a Graduate Surveyor. On an individual level, the company took a chance on hiring me and have been exceptionally supportive and understanding. They have offered solutions to my large commute (Nottingham to Birmingham) and helped me to really flourish in the commercial property industry. All members of staff in the company were and continue to be welcoming, easily approachable and willing to help out in any situation they are able to. From any early stage, I was given responsibilities and provided with opportunities to prove my own abilities and to apply my theoretical knowledge that I had learnt from my University course. I was given freedom to do my own work while in the constant knowledge that should I need any help or have any queries, that someone is always there to provide assistance. In terms of the company, they recently moved to the 2nd floor of the building into a newly renovated office space in order to accommodate agile working. The office itself is modern and stylish and provides a variety of working environments such as; open office, library/silent working spaces and break out areas. This has allowed the company to get the most from their individual employees as they are now able to work in the conditions that most suit them. I have a lot to thank this company for and I would without a doubt recommend applying to both this company and the Birmingham Office.
1/5
TrustpilotWhy isn't there a No Star rating?
The only reason I gave them one star is because you can't give none. My flat has lost £175K value under their care.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Lambert Smith Hampton
How many reviews does Lambert Smith Hampton have?
Lambert Smith Hampton's Birmingham office has 77 reviews across three platforms: 16 on Google, 9 on Facebook (across the whole business), 52 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Lambert Smith Hampton's rating?
Lambert Smith Hampton is rated 1.5 out of 5 across all 77 reviews, and 1.8 out of 5 on Google from 16 reviews, checked 9 October 2026.
Where is Lambert Smith Hampton's Birmingham office?
Lambert Smith Hampton, Interchange Place Edmund Street, Birmingham B3 2TA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.