Lambert Smith Hampton reviews

★★★★★ 1/5

Trustpilot

Disgustingly Poor Management

I lived at Castle Chambers, and it was one of the worst experiences I have ever had. Rent in York is already high, but here you pay a significant amount and receive absolutely nothing in return. From the moment I moved in, the flat was not properly cleaned, and there were belongings left from the previous tenant. The washing machine did not work for 45 days, the hot water stopped working, there were ongoing mould issues in the flat, and the dishwasher was also not functioning properly. Despite all of this, no proper support was ever provided, and none of my emails were responded to.

Elif · 27 April 2026

★★★★★ 1/5

Trustpilot

Please do not believe the ‘glowing’…

Please do not believe the ‘glowing’ reviews on this management, it is must definitely bots or a scam paid review. I have lived in london for half of my life and this must be the WORST place i’ve ever lived in, all due to LSH. When you come for a viewing you might be swayed by the decor of the building but the management is useless. Initially the agents equivocate about the bills, throwing us into confusion even as we asked for clarity and by then we had already placed our holding deposit down so chose to still go ahead regardless of the price of bills. We were told by the agency that there would be a building manager on site, we were even taken to the so called ‘ office’ of the building manager on site ( which turned out to just be an empty room- there was NO BUILDING MANAGER). They took around 2 months to install the Wifi so the ‘ wifi included’ wasn’t actually included until 2.5 months of moving in. We moved in to our flat on the 12th of September and there wasn’t a freezer. I raised it on fixflo and had to call multiple times for almost a month before they attempted to bring a fridge freezer. The incompetence management had placed an order for just a fridge so i had to now wait another three weeks before we finally received a fridge that had a freezer compartment. Another instance of poor management is the fact that we moved in on a free rent period of September ( moved on 12th September and was contracted that from then till the 1st of october, all our bills were payed for) but 2 months later, Eon is still sending my partner letters saying he has an outstanding £136.36 bill to pay. We’ve informed the management of this and raised the issue on fixflo MULTIPLE times yet till today we’re still being pestered by eon when that’s not even our energy provider and they specifically mention the periods at which that energy bill is for is DURING the period that we were not required to pay bills. Further more, our toilet was broken and constantly leaking water and this obviously was an urgent issue as there is only one toilet in our apartment, we called the emergency line to which they told us they couldn’t do anything about it immediately and we would have to 5 days before anyone could come and fix it. 4 DAYS with a toilet?!! Additionally, if you order ANYTHING here, if you’re not receiving the package immediately ( as in within 5 mins), it will get stolen by someone. We have reported this countless amount of times, there’s even a surveillance camera at the post boxes but apparently they aren’t allow to access it, only the police are. And lastly I simply believe they DO NOT HAVE A BUILDING MANAGER. It’s always ‘ the building manager isn’t on site’ or ‘ the building manager is having their lunch’ and me and my partner have been given many different names of this so called ‘building manager’ and spoken to different people but out issues are always postponed or ignored due to that and the contract protects them so well. I regret ever moving here and I’m now trapped until September 2025 so i would recommend you DO NOT either move into this building or buy any apartment within this building, for £1525pcm this is simply not worth.

Ebude · 20 December 2024

★★★★★ 1/5

Trustpilot

The worst disgusting company ever to…

The worst disgusting company ever to exists, Jennifer yu and Scott from maiden head. Sending me around all these loop holes and lies . Liers cheats and all around disgusting even spoke to Dorothy and the London branch and she tricked me into thinking she was a good person yes another lier and very good at it. We need to all come together and take them down .

Sammy · 5 March 2025

★★★★★ 1/5

Trustpilot

Ruining it for the locals in return for profit no doubt.

After taking over leith kirkgate, this shower have desecrated the locals shopping centre. Removing two shops under the “end of lease” excuse whilst leaving the units empty. Thankfully this is having the desired affect as locals are venturing further afield and finding better than the kirkgate ever had to offer in the first place. The closures have actually enabled locals to see that the kirkgate is a tip and should be raised to the ground if it’s not going to be used as it’s supposed to be.

Consumer · 21 February 2026

★★★★★ 1/5

Trustpilot

Having had an extremely rude and…

Having had an extremely rude and obnoxious conversation with Cara from the finance credit department earlier today,I felt I had to write a damming review because it’s totally what she deserves.I was spoken to abruptly and when I tried to explain a previous conversation I had had with a member of the management team regarding this issue I was told “ you are not entitled to set up a direct payment plan “ when I asked for an explanation as to why this had happened as previously ( past ten years) I had payed by direct debit to which I was rudely told they don’t have an explanation! So I put the phone down on her and spoke to the management who informed me once again I was fine to continue my direct debit payments.

Mrs · 27 January 2026

★★★★★ 1/5

Google

Absolutely abysmal all this company are interested in is increasing our service charges each year so there profit margins are huge , they don’t care about any of their clients and dismiss their enquiries, questions, concerns. Utterly disgraceful they decided to have a rebrand last year and increased our service charges extortionately without even having the common decency to inform us oh no they put a short paragraph in our service charges info sheets and then hid behind their computers putting obstacles in our way and telling us if we didn’t like it there’s not much you can do other than set up your own management company. This entire company is greedy beyond belief and the service they offer is absolutely abysmal they should be ashamed of themselves but oh no they are dillutional and think their the bees knees , utterly shambolic , zero communication skills, couldn’t give a dam about their customers so they think by hiding behind their computers , never answer phone calls , pretending their not available when they are , avoiding answering important questions and just hoping if they ignore us for long enough we will all just disappear but then if your late to make a payment or you owe them any money isn’t it amazing how they then suddenly become motovated for their own gains . Shambolic , untrustworthy and despicable throughout

Janet · 16 January 2026

★★★★★ 1/5

Trustpilot

DO NOT WORK NOR DO BUSINESS HERE

I worked here for less than a month and ended up walking out of the business. Whilst I was there I had 1 weeks training on how to use the systems and then after that I was left alone. When I say alone I mean no one spoke to me, no one wanted to know me and I feel like an inconvenience being there. Whilst I was there I experienced racial slurs, a complete lack of leadership and an almost child like environment where there is a group of people who talk to each other and the rest are left out. I then walked out of the workplace and sent a text message to my manager advising I left the business. It did not end there. I was then advised I failed probation due to time keeping and my ability, both were never mentioned to me before. I was advised I had a meeting and was told I had failed probation, which never happened. I have proof and documentation to back up my story and they had none, even though this was the case their HR department did not overturn the decision of a failed probation based on the information provided by managers, who lied. I would urge anyone considering a position at this company to AVOID AT ALL COSTS. I am nothing short of disgusted that even after I had left the business they still continue to make me feel the same way I felt when I was there, AWFUL.

Tiernan · 13 January 2026

★★★★★ 1/5

Trustpilot

My experience with Lambert Smith…

My experience with Lambert Smith Hampton (Shrewsbury office and their payment/accounts team) has been deeply disappointing. Communication has been consistently poor they are right always, transparency is lacking, and genuine customer queries are often met with a dismissive tone that feels completely inappropriate for a professional organisation.

Resident · 27 February 2026

★★★★★ 1/5

Trustpilot

Appalling service.

It is now 18/03/2025 and I received a letter that tells me I owe the service charge for the period 01/01/25 - 31/12/25 and it tells me if I don't pay within 10 working days they will charge 150.00£ Admin Charges. 2024 is paid in full and 2023 I overpaid so they actually owe me some money which they deducted and the remaining outstanding is now 38.89£. So it is ok for them to owe me money, but if I miss a letter, the next one comes with extra charges attached. Appalling service.

Robert · 18 March 2025

★★★★★ 1/5

Trustpilot

The salespeople that don't sell?????

I don't get how LSH are in business. They are advertising a business property for sale in Basingstoke. I contacted them in mid-december...and on 6th February I am yet to have had a conversation with anyone about the property in detail, let alone a viewing.

E.R · 6 February 2026

★★★★★ 1/5

Trustpilot

Bunch of crooks who hike up prices without improving service

Shame I can’t leave zero stars. I want to concur with 91% people on here - HLM / LSH - or any other company they make under the HLM umbrella are complete cowboys. We pay above the odds for service charge of 12 flats for the area and make regular payments for services that do not happen - Cleaning, windows and cowboy gardeners who are extremely rude, pitch up for 35mins, obstruct access, hack away at plants and let ivy run wild. LSM have a sign in sheet but no one signs in, they see no problem with this (?) and yet still we pay for services we don’t receive. They have hiked up our monthly fee twice in quick succession and promised to improve services and since this all happened, the services have got considerably worse.

Hannah · 7 November 2024

★★★★★ 1/5

Trustpilot

Legal gangsters

Legal gangsters. Disgusting people. They are blood suckers who hide behind legal loopholes to scam hard working people. I am shocked they have not been exposed yet. It will all come crashing down soon and they will end up on a BBC documentary hidden camera style. They are putting our management fees up every year to extortionate rates. Started off around 135 a month which was already ludicrously high for a building with no reception. No security no gym no pool literally no facilities. It is now over 500£ a month which is more thsn my mortgage. The building is literally falling apart. Filthy carpets, lifts dont work, painting not been done. I cant sell my property due to how bad the communal areas are. I believe it is an intentional scam to force owners to sell for cheap. Flagstaff court in canterbury is the building. I am trying to contact all the other owners to get agreement to kick out this fraudulent company. They are commiting a crime by charging crazy rates for work they dont do and they hire themselves to do the maintenance. As in they set up sister companies to then subcontract them to carry out maintenance. But its all fake. The building is in diar conditions. No work gets done. If you are an owner of a property in flagstaff court in canterbury please deliver your email or phone number addressed to "the owner" and put it under the door of 18 flagstaff court. I will contact you and we can take them to court. We are many and they are a few. I have contacted the ombudsman. They cannot get away with this any longer. You can just imagine their owner is probably hiddeously over weight and drives a brand new range rover on finance through this scam company that we all pay for per month.

Josh · 17 October 2024

★★★★★ 1/5

Trustpilot

One of the worst customer service…

One of the worst customer service experiences I have ever received. We have had a faulty dryer/washer for our entire duration of the tenancy and a leak in the ceiling from the flat above. Both of these issues have been reported week on week, hassling the customer service team. We are always promised call backs but receive no calls. We are paying the premium price for a lacklustre of the facilities and services which SHOULD be provided. This company is lazy and does not care about its customers, DO NOT use/get into business with this company. All you will have is a constant headache.

Harvey · 14 August 2024

★★★★★ 1/5

Trustpilot

LSH (Lying Scamming Hideous)

I came to check the reviews after my own hideous experience and I wasn’t at all suprised! I’m too angry to even write it all down but a DISGUSTING aggressive lying criminal fraudulent company deliberately ripping off a vulnerable disabled person on benefits. You will get your day in court/ your faces on tv one day LSH

Kat · 15 June 2025

★★★★★ 1/5

Trustpilot

What kind of people are you ?

What kind of people are you that you would apply for planning permission to build on a nature reserve. Disgusting

Caroline · 25 April 2026

★★★★★ 1/5

Trustpilot

Trust the amount of one star reviews…

Trust the amount of one star reviews this company gets. The price they charge for the amount of brain power they applied is shocking. They are scam artists. The valuation team are useless and really need to be sorted out. I’m annoyed I have to give them one star. The gentleman that came to visit us, I won’t use his name but he wasn’t interested in anything that was being said. Never asked for information and simply just made up whatever he wanted to. Do not use this company. I cannot stress that enough!

Mr · 7 February 2024

★★★★★ 1/5

Trustpilot

This is truly the worst management Co ever …

This is truly the worst management company I have ever had to deal with. I say this owing quite a few properties for over 30 yrs and never have I ever received such bad service.

Guest · 8 October 2025

★★★★★ 1/5

Trustpilot

Poor Communication & No Follow Up

Title: Poor Communication & No Follow Up

Muslim · 25 May 2026

★★★★★ 1/5

Trustpilot

Unacceptable lack of service

Unacceptable lack of service, only interested in stealing money from people. If ever moving into a property and you find LSH as management company, avoid it, untrustworthy, dishonest scum

Joe · 1 November 2025

★★★★★ 1/5

Trustpilot

Absolute shambles

Absolute shambles! In process of selling house, spent £500 for a maintenance pack and they can't respond to enquiries. My solicitor keeps chasing them for a response and due to the delays the chain is on the verge of breaking. 5 months on and praying for a miracle! Total waste of time!!!!!!! Why can they not respond to a simple enquiry????

Donna · 30 August 2024

★★★★★ 4/5

Trustpilot

Service charge

I contacted LSH to make a payment. I was dealt with quickly and courteously by Sophie Drury who sent over all the paperwork I needed.

Ian · 28 October 2025

★★★★★ 1/5

Trustpilot

I'm a leaseholder and after getting the…

I'm a leaseholder and after getting the invoices from hlm property management can see charges for 175 a time for paint work from this company that they didn't do. Not surprising to further find out the companies are connected. Do not trust this company they make us pay for a cleaning who dosent clean. Making the property lose value by not repairing the roof. We are currently getting help from the coucil to implement an order they sort out rats in the pipe work.

Amelia · 1 June 2023

★★★★★ 1/5

Trustpilot

Fareham Branch is a disaster zone

Fareham Branch is a disaster zone with the Regional Head Residential (T.R) having a severe case of email phobia and ignorance. Fareham is not a professional office and lacks integrity. I would avoid them at all costs.

KJSM · 22 October 2022

★★★★★ 1/5

Trustpilot

Ardingly Court, Leicester

Hannah, I think my flat is in the same building. I concur on everything you have said. We need to get a residents group together. I haven't seen a property manager since 2005.

Lucinda · 13 June 2025