Lambert Smith Hampton Chelmsford reviews

★★★★★ 1/5

Trustpilot

My issue was eventually resolved

My issue was eventually resolved, and Kirsty contacted me to clarify the balance on my account and provide an updated statement, which I appreciated. However, I was disappointed with the customer service I received during an earlier telephone call. I was trying to confirm the correct amount due so that I could make payment on time and avoid further charges. As English is not my first language, I sometimes need to ask additional questions to ensure I understand the information being provided. I felt that the member of staff I spoke to was impatient and dismissive, which made the conversation uncomfortable. While a call recording may not reflect tone of voice, the manner in which customers are spoken to is an important part of customer service. I hope the company will consider providing additional support and patience when dealing with customers whose first language is not English. Clear and respectful communication can make a significant difference to the customer experience.

Moe · 24 June 2026

★★★★★ 1/5

Trustpilot

Disgustingly Poor Management

I lived at Castle Chambers, and it was one of the worst experiences I have ever had. Rent in York is already high, but here you pay a significant amount and receive absolutely nothing in return. From the moment I moved in, the flat was not properly cleaned, and there were belongings left from the previous tenant. The washing machine did not work for 45 days, the hot water stopped working, there were ongoing mould issues in the flat, and the dishwasher was also not functioning properly. Despite all of this, no proper support was ever provided, and none of my emails were responded to. Barbara Langridge was particularly difficult to deal with, I was asked to stay in the property all day waiting for assistance that never arrived, and instead received late-night emails around midnight with no real solution. There was no follow-up afterwards, and I never received proper responses to my concerns. Overall, the communication was extremely poor, and it felt like no one took responsibility for anything. Living there became extremely stressful, and I deeply regret the amount of money I paid for such a poor experience. I would strongly advise anyone to avoid renting here.

Elif · 27 April 2026

★★★★★ 1/5

Trustpilot

Scum

As other have said....absolute scammers. Charge for services never done. How is this legal? Doubled the price this year despite not fulfilling any of their services, it is all fraud. Company should be shut down. Disgusting to treat people this way and effect their lives so much, just to steal their money

Nicola · 1 June 2026

★★★★★ 1/5

Trustpilot

A3 ?Lambert smith Hampton were…

A3 ?Lambert smith Hampton were appointed by my mother in laws insurer Zurich after a recent flood claim They have been next to useless in helping case holder has been impossible to speak to on multiple calls and email's . And not available at weekends Last call I was placed on hold for 10 mins but not muted ! Staff were swearing and laughing Call was then terminated without explanation Terrible customer service terrible company We have reached out to lisa at Zurich and requested we deal with finding a rental ourselves lord behold it’s has taken us 1 week and we have found one Avoid this company and their unprofessional staff .

MR · 2 July 2025

★★★★★ 1/5

Trustpilot

So bad it is ridiculous

My dealings with this company have been so bad that it is almost ridiculous. Progress has only been made when I have rung up and chased it, and I have had to do this at every single stage. The lack of communication is appalling, and agents are difficult to reach. They do not treat you as if there is any type of financial/time pressure or tight schedule. Improvements need to be made across the board.

Anonymous · 16 September 2026

★★★★★ 1/5

Trustpilot

Shambolic from start to finish

Shambolic from start to finish. Lack of communication, lack of professional. We viewed the property, at that time no other business was interested. We had to continually chase for answers regarding a few queries we had relating to the property. When speaking with LSH Newcastle we were met with an unhelpful attitude rather than proactive customer service. When we finally had a voicemail left, it then became apparent that our enquiry had been confused with another business, interested in the same property. We feel the team at LSH Newcastle branch prioritise certain businesses over others. Had this mix-up not occurred, I believe we would still be waiting for a response. Overall, the experience was frustrating, poorly managed and far from the professional service I expected.

Sarah · 5 August 2026

★★★★★ 1/5

Trustpilot

Would give no stars if I could

Would give no stars if I could I wasn't going to write this until the work I am waiting to happen was completed, however as that may be months away, I thought I better send now. Just over 4 months ago I noticed that the flooring in my hall way was damp. As we were experiencing large amounts of rain I had to assume coming in from the doorway. I got a local builder to come out (Feb 13th ) and check the issue (within 24 hours) and he said it was actually an issue with a leak in the porch roof and there was a leak in the ceiling that was making the carpet damp. He said this was an urgent issue as the leak was between a light fitting and the fuse box, meaning it was dangerous with the rainy weather and the electrics. I rang LSH straightaway and followed up with an email with the report from the builder. However despite me checking on a weekly basis the issue is still not resolved and I'm being told when there is a reply, that they don't organise the contractors schedules. This is a concern as this roof has potentially been leaking since before I bought the property just over 18 months ago, therefore I can only assume any more rain ( a weekends worth a few weeks back ) would have maybe knocked out the electrics if the leak has worsened. I haven't been able to use the light in my hall way for over 3 months for fear of it fusing in some way. Yet no one really seems to care about getting it sorted. I've even been told that the contractor will only come out on a dry day. So far no one has even been out to look, let alone repair. I have also prior to this asked about 2 smaller jobs and been told the fees I pay don't cover those. So what I really want to know is what does my £1200 a year cover as so far nothing and it's a lot of money to pay. Yes as soon as I have mentioned not paying the 2nd payment of £600 due next week, I am threatened with charges to my account. Surely jobs should be completed in a timely manner and updates given, rather than me having to keep asking for updates. Then I will pay the next payment. This is now causing stress and frustration. I have been told that once the work is complete I can claim for any internal works such as redecoration, what worries me is how long it would take to be paid back. Very fed up now after over 3 months of being given extremely shoddy services.

VICKY · 5 June 2026

★★★★★ 1/5

Trustpilot

Poor Communication & No Follow Up

Title: Poor Communication & No Follow Up We submitted an offer for Unit 4, Marlin Office Village and provided everything requested promptly. Initial communication was fine, however after formally submitting our offer and requesting feedback, we received no meaningful response or update whatsoever. Very disappointing level of communication and professionalism, especially considering this was a serious commercial purchase with funding and advisers ready to proceed quickly. A simple acknowledgement or update would have gone a long way. Unfortunately, we were left completely chasing with no clarity on where matters stood. Would not recommend based on our experience.

Muslim · 25 May 2026

★★★★★ 1/5

Trustpilot

Total incompetence

The incompetence, misplaced promises and just complete lack of care from these people is unreal. Our estate “manager” Shaun Egan is a complete waste of space, nothing but delays, no replies and no action. They’re quite happy to take your money, put the price up each year, make fake claims requesting more money then do nothing when actual issues occur, still waiting on action of a couple of reported problems over 6 weeks and nothing! How these people get these contracts is beyond me. Utter useless

Customer · 11 January 2025

★★★★★ 1/5

Trustpilot

Please do not believe the ‘glowing’…

Please do not believe the ‘glowing’ reviews on this management, it is must definitely bots or a scam paid review. I have lived in london for half of my life and this must be the WORST place i’ve ever lived in, all due to LSH. When you come for a viewing you might be swayed by the decor of the building but the management is useless. Initially the agents equivocate about the bills, throwing us into confusion even as we asked for clarity and by then we had already placed our holding deposit down so chose to still go ahead regardless of the price of bills. We were told by the agency that there would be a building manager on site, we were even taken to the so called ‘ office’ of the building manager on site ( which turned out to just be an empty room- there was NO BUILDING MANAGER). They took around 2 months to install the Wifi so the ‘ wifi included’ wasn’t actually included until 2.5 months of moving in. We moved in to our flat on the 12th of September and there wasn’t a freezer. I raised it on fixflo and had to call multiple times for almost a month before they attempted to bring a fridge freezer. The incompetence management had placed an order for just a fridge so i had to now wait another three weeks before we finally received a fridge that had a freezer compartment. Another instance of poor management is the fact that we moved in on a free rent period of September ( moved on 12th September and was contracted that from then till the 1st of october, all our bills were payed for) but 2 months later, Eon is still sending my partner letters saying he has an outstanding £136.36 bill to pay. We’ve informed the management of this and raised the issue on fixflo MULTIPLE times yet till today we’re still being pestered by eon when that’s not even our energy provider and they specifically mention the periods at which that energy bill is for is DURING the period that we were not required to pay bills. Further more, our toilet was broken and constantly leaking water and this obviously was an urgent issue as there is only one toilet in our apartment, we called the emergency line to which they told us they couldn’t do anything about it immediately and we would have to 5 days before anyone could come and fix it. 4 DAYS with a toilet?!! Additionally, if you order ANYTHING here, if you’re not receiving the package immediately ( as in within 5 mins), it will get stolen by someone. We have reported this countless amount of times, there’s even a surveillance camera at the post boxes but apparently they aren’t allow to access it, only the police are. And lastly I simply believe they DO NOT HAVE A BUILDING MANAGER. It’s always ‘ the building manager isn’t on site’ or ‘ the building manager is having their lunch’ and me and my partner have been given many different names of this so called ‘building manager’ and spoken to different people but out issues are always postponed or ignored due to that and the contract protects them so well. I regret ever moving here and I’m now trapped until September 2025 so i would recommend you DO NOT either move into this building or buy any apartment within this building, for £1525pcm this is simply not worth.

Ebude · 20 December 2024

★★★★★ 1/5

Trustpilot

Bunch of crooks who hike up prices without improving service

Shame I can’t leave zero stars. I want to concur with 91% people on here - HLM / LSH - or any other company they make under the HLM umbrella are complete cowboys. We pay above the odds for service charge of 12 flats for the area and make regular payments for services that do not happen - Cleaning, windows and cowboy gardeners who are extremely rude, pitch up for 35mins, obstruct access, hack away at plants and let ivy run wild. LSM have a sign in sheet but no one signs in, they see no problem with this (?) and yet still we pay for services we don’t receive. They have hiked up our monthly fee twice in quick succession and promised to improve services and since this all happened, the services have got considerably worse. Our property manager does nothing and makes himself as difficult as possible to contact. You can’t contact him by phone (text or calls) and when you email, you get out of office response straight away…. It’s 2024 and we can’t contact you by phone? What? When I first met said property manager, Oliver Masters, he was wearing a teeny, tiny pair of shorts and was marching around taking photos on his phone and failed to introduce himself or wear identification - I walked past him three times until I thought, who is this man and had to ask him who he was and what he was doing. It was pretty shocking dress and completely inappropriate for work - A woman would never dress like this to inspect a property. When he does come to the property (five times a year he graces us with his presence) we have to directly show him the many glaringly obvious things wrong otherwise his sight visits conclude ‘Everything is fine!’ He is not qualified to manage his wardrobe properly let alone the grounds of our flats. If you try to complain or chase any of this they will kill any good intentions you have to implement change with a combination of complete apathy, lies and gaslighting. And it will slowly send you crazy if you’re not careful. The sheer number of people calling out how crooked this company are is a saving grace to the state of your mental health after trying to deal with LSH. Incompetent is being kind. I would highly recommend documenting absolutely everything happening in your flat/property and all correspondence. Have that proof of neglect to hand when they try to charge for another service that is only needed because they have mismanaged all of the services your are paying for but not receiving. Or run as fast as you can.

Hannah · 7 November 2024

★★★★★ 1/5

Trustpilot

My experience with Lambert Smith…

My experience with Lambert Smith Hampton (Shrewsbury office and their payment/accounts team) has been deeply disappointing. Communication has been consistently poor they are right always, transparency is lacking, and genuine customer queries are often met with a dismissive tone that feels completely inappropriate for a professional organisation. For almost three months they have claimed to be “updating their systems,” leaving customers unable to access even basic account information. When I asked for an up‑to‑date statement, I received a blunt response from Kirsty in accounts: “We don’t do this!” It’s astonishing that a company can insist customers use a specific app for payments from January 2026, send multiple letters pushing this requirement, and then fail to maintain the very system they forced everyone onto. If a customer took three months to pay, they would face a £150 late fee without question. Yet LSH seems comfortable operating with delays and confusion on their own side. The double standard is laughable. Whenever I asked reasonable questions about fees, costs, or processes, the replies were generic and avoided the issues entirely. I was repeatedly told that certain matters were “not their responsibility,” which made it almost impossible to understand what I was being charged for or how decisions were being made. Despite this lack of clarity, their letters remained firm at times bordering on aggressive with far more focus on demanding payment than providing information. I was given no realistic time to budget, and then a larger bill was issued just two weeks before Christmas. When I questioned this, I received another curt response from Kirsty stating that “this is what they do” and that all accounts are sent for January. The tone felt dismissive rather than helpful. I also went through their formal complaints process, which felt more like a procedural formality than a genuine attempt to resolve concerns. At no point did I feel that my issues were properly considered. All responses became shorter and less engaged, giving the clear impression that further discussion was unwelcome. Overall, Lambert Smith Hampton Shrewsbury and their accounts department appear to prioritise process over people. Customers deserve clear answers, working systems, and respectful communication not generic replies, pressure to use systems that don’t function, and aggressive reminders when the organisation itself is struggling to manage its own processes. I couldn’t even find a customer charter on their website, and the complaints process feels far from impartial

Resident · 27 February 2026

★★★★★ 1/5

Trustpilot

Ruining it for the locals in return for profit no doubt.

After taking over leith kirkgate, this shower have desecrated the locals shopping centre. Removing two shops under the “end of lease” excuse whilst leaving the units empty. Thankfully this is having the desired affect as locals are venturing further afield and finding better than the kirkgate ever had to offer in the first place. The closures have actually enabled locals to see that the kirkgate is a tip and should be raised to the ground if it’s not going to be used as it’s supposed to be. I have no doubt that student accommodation will be up here shortly as the current owner has shown no interest or desire to improve on the kirkgate. They’re just slowly destroying it.

Consumer · 21 February 2026

★★★★★ 1/5

Trustpilot

The salespeople that don't sell?????

I don't get how LSH are in business. They are advertising a business property for sale in Basingstoke. I contacted them in mid-december...and on 6th February I am yet to have had a conversation with anyone about the property in detail, let alone a viewing. I've had some lovely whatsapp's off 'Naz' and one phone conversation with her. She is very pleasant, but unable to help and keeps saying she has referred my interest to her Director. No calls or emails from said Director. I just don't get it. Why advertise a property and not let a cash buyer take a look?

E.R · 6 February 2026

★★★★★ 1/5

Trustpilot

Having had an extremely rude and…

Having had an extremely rude and obnoxious conversation with Cara from the finance credit department earlier today,I felt I had to write a damming review because it’s totally what she deserves.I was spoken to abruptly and when I tried to explain a previous conversation I had had with a member of the management team regarding this issue I was told “ you are not entitled to set up a direct payment plan “ when I asked for an explanation as to why this had happened as previously ( past ten years) I had payed by direct debit to which I was rudely told they don’t have an explanation! So I put the phone down on her and spoke to the management who informed me once again I was fine to continue my direct debit payments. Cara then received a notification to say she had given me the wrong information and she needed to give the go ahead for my payment plan . Cara needs urgent training in how to deal with customers and to change her attitude .

Mrs · 27 January 2026

★★★★★ 1/5

Trustpilot

DO NOT WORK NOR DO BUSINESS HERE

I worked here for less than a month and ended up walking out of the business. Whilst I was there I had 1 weeks training on how to use the systems and then after that I was left alone. When I say alone I mean no one spoke to me, no one wanted to know me and I feel like an inconvenience being there. Whilst I was there I experienced racial slurs, a complete lack of leadership and an almost child like environment where there is a group of people who talk to each other and the rest are left out. I then walked out of the workplace and sent a text message to my manager advising I left the business. It did not end there. I was then advised I failed probation due to time keeping and my ability, both were never mentioned to me before. I was advised I had a meeting and was told I had failed probation, which never happened. I have proof and documentation to back up my story and they had none, even though this was the case their HR department did not overturn the decision of a failed probation based on the information provided by managers, who lied. I would urge anyone considering a position at this company to AVOID AT ALL COSTS. I am nothing short of disgusted that even after I had left the business they still continue to make me feel the same way I felt when I was there, AWFUL.

Tiernan · 13 January 2026

★★★★★ 1/5

Trustpilot

How on earth they are finalists for…

How on earth they are finalists for property managers of the year is beyond me. They overcharge for services They have taken our money for maintenance and not followed through on work They have allowed our property to fall into serious disrepair, giving us excuse after excuse.... As leaseholders, we have provided nearly 100k promptly, as demanded which has sat in their account for over a year while we put up with water ingress, damp and mould which was initially reported to them in 2020! Yes, it has taken 5 years to get to this point and still no work has been started. Absolute theiving lying cowboys

Lindsey · 19 November 2025

★★★★★ 1/5

Trustpilot

This is truly the worst management Co ever …

This is truly the worst management company I have ever had to deal with. I say this owing quite a few properties for over 30 yrs and never have I ever received such bad service. A car crashed into our block some years ago and to date it still hasn’t been repaired, even though it is open to all the elements. It doesn’t matter how many times we call Tamzyn, our so called dedicated property manage, as we are never able to reach her on the phone, she has more holidays than any employee I have ever know and there is no one ever covering her work, as for emails it normally takes at least two week for a response if at all. More call’s and emails have gone un responded than responded to. They got a quote to replace our carpets which was a £11k we got a like for like quote for £3k, we pay I believe it is close to £3k each P.A the block in front of us which is exactly the same get charged I believe it is just under £700pa. I wouldn’t and couldn’t recommend this company to anyone.

Guest · 8 October 2025

★★★★★ 1/5

Trustpilot

if you are a contractor working for…

if you are a contractor working for this company.. you will not get paid so avoid. they promise payment time and time again

Ryan · 23 September 2026

★★★★★ 1/5

Trustpilot

High service charges

High service charges. Do not follow through repairs and maintenance of the building, always have some excuse. Would give them 0 if possible. Very dismissive. Not very customer friendly. Not good to deal with

Caroline · 22 June 2026

★★★★★ 1/5

Trustpilot

Appalling service.

It is now 18/03/2025 and I received a letter that tells me I owe the service charge for the period 01/01/25 - 31/12/25 and it tells me if I don't pay within 10 working days they will charge 150.00£ Admin Charges. 2024 is paid in full and 2023 I overpaid so they actually owe me some money which they deducted and the remaining outstanding is now 38.89£. So it is ok for them to owe me money, but if I miss a letter, the next one comes with extra charges attached. Appalling service.

Robert · 18 March 2025

★★★★★ 1/5

Trustpilot

Legal gangsters

Legal gangsters. Disgusting people. They are blood suckers who hide behind legal loopholes to scam hard working people. I am shocked they have not been exposed yet. It will all come crashing down soon and they will end up on a BBC documentary hidden camera style. They are putting our management fees up every year to extortionate rates. Started off around 135 a month which was already ludicrously high for a building with no reception. No security no gym no pool literally no facilities. It is now over 500£ a month which is more thsn my mortgage. The building is literally falling apart. Filthy carpets, lifts dont work, painting not been done. I cant sell my property due to how bad the communal areas are. I believe it is an intentional scam to force owners to sell for cheap. Flagstaff court in canterbury is the building. I am trying to contact all the other owners to get agreement to kick out this fraudulent company. They are commiting a crime by charging crazy rates for work they dont do and they hire themselves to do the maintenance. As in they set up sister companies to then subcontract them to carry out maintenance. But its all fake. The building is in diar conditions. No work gets done. If you are an owner of a property in flagstaff court in canterbury please deliver your email or phone number addressed to "the owner" and put it under the door of 18 flagstaff court. I will contact you and we can take them to court. We are many and they are a few. I have contacted the ombudsman. They cannot get away with this any longer. You can just imagine their owner is probably hiddeously over weight and drives a brand new range rover on finance through this scam company that we all pay for per month.

Josh · 17 October 2024

★★★★★ 1/5

Trustpilot

I wouldn’t even put 1 star

I wouldn’t even put 1 star, but I had to put a rating to be able to go forward. This company is absolutely horrendous, they have absolute no idea what they are doing, the communication is awful, I’m a leaseholder so they are meant to “maintain” (I put that word loosely) the property grounds which they do not do, and then have an excuse as to why they haven’t! I have even issued a formal complaint and even that was excuse after excuse. Do not use this company, we as leaseholders at our property are currently trying to get the management changed ASAP! This company do not understand how to run basic maintenance I’ve never dealt with anyone as bad as these guys!

HB · 16 August 2024

★★★★★ 1/5

Trustpilot

One of the worst customer service…

One of the worst customer service experiences I have ever received. We have had a faulty dryer/washer for our entire duration of the tenancy and a leak in the ceiling from the flat above. Both of these issues have been reported week on week, hassling the customer service team. We are always promised call backs but receive no calls. We are paying the premium price for a lacklustre of the facilities and services which SHOULD be provided. This company is lazy and does not care about its customers, DO NOT use/get into business with this company. All you will have is a constant headache.

Harvey · 14 August 2024