Trusted Agent profile
Verified
★★★★★
396 reviews across 7 offices and 3 platforms
Keatons has 396 reviews across seven offices (London - Shoreditch, London - Stratford, London - Wanstead, London - Hackney, London - Bow, London - Kentish Town and London - Canary Wharf) and three platforms, rated 4.7 out of 5 overall.
332
Reviews on Google
All 7 offices
39
Reviews on Facebook
Business-wide
25
Reviews on View Agents
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
First off, let me say Jonathan at Hackney is a 5-Star! This is the first time I am selling a property, and Jonathan has been very helpful right from the ...Read all 8 from sellers
I have just completed on my property in Stratford and I can't thank the team at Keatons in Stratford highly enough. Being a first time buyer I was obviously ...Read all 5 from buyers
A professional ,honest and knowledgeablle agent that I will be using again.. The lettings Manager Marc lisson and lettings coordinator Charlotte were very ...Read all 6 from landlords
Would like to say a massive thank you to the rental team at Keatons! From beginning to end I felt the staff went out of there way to make sure the move in ...Read all 4 from tenants
Keatons's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Keatons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have been a client of Keatons for 8 years now and have enjoyed a consistently reliable service most recently with renewal of a tenancy agreement - thanks to Tamanna for a prompt and professional service in handling the negotiation with the tenants.
Thank you Richard, that's fantastic to hear.
5/5
GoogleMarissa is lovely to work with, and was great during our flat-hunt! She made a process that can be quite stressful as easy as possible, and was really great with communication.
That's fantastic to hear, thank you Cristina.
1/5
GoogleMore dishonest than usual estate agents
Hi, Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to headoffice@keatons.com as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation. We hope to hear from you soon. Kind regards, Keatons
5/5
GoogleMarissa was friendly, efficient and honest throughout the process. Although my offer wasn't accepted, I've had a lovely experience with her.
Thank you Chelsea, that's great to hear.
5/5
GoogleI have been a customer for 10 years. Tamanna Malik in my latest interaction was 1st class an absolute pleasure to deal with, very efficient and managed the process 100% herself without my involvement only checking back with me for approvals. I am severely impressed with the service.
Thank you Matthew, that's great to hear.
5/5
GoogleJust purchased a 4 bed HMO in Shoreditch, which went through so smoothly. I'd like to mention how good the communication was from Henry Chisholm from the start to the end of the process, always updating me. Highly recommend to anyone looking to buy in the area!
That's fantastic to hear, thank you for your review Matt.
5/5
GoogleMatthieu has been one of the best lettings agents I've worked with to find a home in London. He's available to communicate at any time and helps resolve issues as quickly as possible. Really appreciated the effort he put into getting the flat my friend and I wanted.
That's fantastic to hear, thank you Shruthi.
5/5
GoogleSpeedy response to my queries from Benjamin Fidler, excellent service.PositiveResponsiveness, Professionalism
That's great to hear, thank you Christine.
5/5
GoogleGreat service, always responsive and constantly communicating, Tamanna handled my tenancy renewal really well!PositiveResponsiveness, Professionalism
Thank you for your kind review Amar.
5/5
GoogleMarissa was instrumental in finding us a lovely flat in Bethnal Green - professional and courteous.PositiveResponsiveness, Professionalism
That's great to hear, thank you Will.
5/5
GoogleMarissa was super helpful- we eventually rented via another agency but will definitely contact Marissa again in futurePositiveProfessionalism
Thank you for your kind review Michelle.
5/5
GoogleMarissa is such an amazing agent, dealing with her has been pleasant, quick, and effective, good communication & interpersonal skills and good at what she does.PositiveResponsiveness, Professionalism
That's fantastic to hear, thank you Tee Tee.
5/5
GoogleI have found my stunning new home with my girlfriend via the help of Keatons and especially Marissa Landy who has guided us with ad hoc communication and valuable input at all times.PositiveProfessionalism
5/5
GoogleIncredible help from Keaton's - supporting our relocation to London. Big thanks to Marissa who made the process extremely enjoyable! 🙌PositiveResponsiveness, Professionalism
Thank you for your kind review Mat.
5/5
GoogleTamanna was a pleasure to deal with totally professional & arranged the new tenancy without a hitch. I would recommend Keatons as they know what they are doing!PositiveResponsiveness, Professionalism
Thank you for your kind review Ian.
5/5
GoogleMy first experience with Keatons has been excellent, all thanks to Marissa - who has been super responsive and informative all the way through the process.PositiveResponsiveness, Professionalism
That's great to hear, thank you Matt.
5/5
GoogleSmooth, quick and enjoyable process! My agent, Marissa Landy, was an extreme help throughout. All the responses were fast, professional and useful. Moving in to my new flat soon!PositiveResponsiveness, Quality, Professionalism
That's fantastic to hear, thank you for the review Margarita.
5/5
GoogleBen & Stevie handled another changeover of tenants gracefully. We experienced minimum number of vacant days, efficient processing, and most importantly excellent communication throughout. Thanks again!PositiveResponsiveness, Professionalism
That's fantastic to hear, thank you Daniel.
5/5
GoogleUsed Keatons to rent a house with some friends through Ben Fidler. Ben responded super quickly to all our messages and concerns and constantly gave us updates as to the progress with our application process - unlike other letting agencies which often left us in the dark.PositiveResponsiveness, Professionalism
That's fantastic to hear, thank you Sam.
5/5
GoogleKeatons was very helpful and responsive. They made it easy and clear what information I needed to provide as an international renter. I thank them for all their help in finding an apartment.PositiveResponsiveness, Professionalism
Thank you for your kind review Adrian.
5/5
Google5 stars for Jas & 5 stars for keatons. My house was sold within only a few hours of going on the market, Jas's help & advice was also at hand every step of the way from start to finish whilst Keatons commision charges were somewhat lower than what their rival companies had quoted. I really couldn't of asked for more and ended up actually spending alot less, Thank You Keatons and Thank You Jas.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kidn review JJ, that's great to hear.
5/5
GoogleBenjamin Fidler was very professional and understanding. When the landlord could not make an decision, he notified us before he leave the office the same day which was responsible of him. He responds quickly and handles queries with empathy and thoughtfulness. Marissa Landy was also nice and helpful. Nice agent to work with.PositiveResponsiveness, Professionalism
That's fantastic to hear, thank you for your review Lina.
5/5
GoogleBen, Ross and the rest of the Keatons team made the letting of my apartment a breeze. Ben and Ross were always on the end of the phone (it never rang more than once!) with great, honest advice and managed the marketing process seamlessly delivering a brilliant end result. I'm looking forward to working with the Keatons team over the coming years.PositiveResponsiveness, Quality, Professionalism
Thank you for your review Greig, that's great to hear.
5/5
GoogleI have just moved into my new home which was sold by Keatons in Shoreditch. It was a particularly long and arduous purchase but both Jas and Jon at Keatons were brilliant at every step of the way. They were extremely helpful throughout the whole process, and communicated clearly and professionally at every step, and there were a lot of steps and missteps. They really did go above and beyond to ensure the purchase went through and I wouldn't hesitate to use them in the future. In fact I am almost missing speaking to them on a daily basis.PositiveResponsiveness, Professionalism
Thank you for your review Shona, that's fantastic to hear.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Keatons has 396 reviews across its seven offices, rated 4.7 out of 5 overall: 332 on Google, 39 on Facebook, 25 on View Agents. Company-wide Facebook reviews for Keatons are counted once, not once per office.
London - Shoreditch has the most, with 373 reviews rated 4.7 out of 5, followed by London - Stratford with 42.
Keatons has seven offices:
8 reviews from sellers, rated 4.9 out of 5 on average. For example, A customer wrote: "First off, let me say Jonathan at Hackney is a 5-Star! This is the first time I am selling a property, and Jonathan has been very helpful right from the ..."
5 reviews from buyers, rated 4.6 out of 5 on average. For example, Michael wrote: "I have just completed on my property in Stratford and I can't thank the team at Keatons in Stratford highly enough. Being a first time buyer I was obviously ..."
6 reviews from landlords, rated 5.0 out of 5 on average. For example, A customer wrote: "A professional ,honest and knowledgeablle agent that I will be using again.. The lettings Manager Marc lisson and lettings coordinator Charlotte were very ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Anonymous wrote: "Would like to say a massive thank you to the rental team at Keatons! From beginning to end I felt the staff went out of there way to make sure the move in ..."
Yes. In The Trusted Agent 2026 awards: Keatons, London - Canary Wharf won Gold; Keatons, London - Bow won Gold; Keatons, London - Wanstead won Gold; Keatons, London - Shoreditch won Trusted Agent.
