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Keatons reviews

4.7

★★★★★ Excellent

396 reviews across 7 offices and 3 platforms

www.keatons.com

Keatons has 396 reviews across seven offices (London - Shoreditch, London - Stratford, London - Wanstead, London - Hackney, London - Bow, London - Kentish Town and London - Canary Wharf) and three platforms, rated 4.7 out of 5 overall. Keatons has the most, 373. Checked 9 October 2026.

Google logo

4.8 / 5

332

Reviews on Google

All 7 offices

Facebook logo

3.9 / 5

39

Reviews on Facebook

Business-wide

View Agents logo

4.9 / 5

25

Reviews on View Agents

All 7 offices

Reviews may appear on more than one platform. A review shared by several offices is counted once.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Keatons's seven offices, most reviewed first. Each has its own page.

Awards

Trusted Agent 2026 results for Keatons. Each award is assessed separately from the review sites.

Latest reviews from every Keatons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Rating only, no written review.

Kirsten · 17 June 2023 · Keatons

Agent replied · 24 June 2023

Thank you for the 5 stars Kirsten.

5/5

Google

Keatons helped us to expedite the sale of our home to a lovely buyer who made it easier to leave a place we loved! OJ was particularly helpful - always available for questions and coming up with solutions to help us meet timelines we needed. Thanks to all the Keatons team!

Katie · 17 June 2023 · Keatons

Agent replied · 24 June 2023

That's great to hear, thank you Katie.

5/5

Google

Great customer service and very flexible! I would highly recommend them!

Arthur · 10 June 2023 · Keatons

5/5

Google

Keatons was excellent the whole way through the process. OJ was never pressuring, only ever helpful and a clear communicator!

Allister · 10 June 2023 · Keatons

5/5

Google

Would highly recommend Henry and OJ at Keatons Shoreditch to anyone with regards to selling a property. They were our 2nd Estate Agent so we felt a certain trepidation, but that was quickly dissolved after the 1st week going live. They found a buyer quickly and it only took 9 weeks from offer accepted to sale completion with the team keeping us informed all the way. Would be more than happy to use them again. Daniel

Daniel · 10 June 2023 · Keatons

Agent replied · 24 June 2023

Thank you Daniel, that's great to hear.

5/5

Facebook

Advertising and promoting, this great investment opportunity is the only way I can say thank to you MR CALLAN MARSHALL, you are such an amazing person, and a Guru expert trader. Thanks for helping achieve all my dreams through you wonderful experience you put in my trading account and help me discover a new way to be financially Stable. This idea and opportunity of investing with you has been the best decision in my life and that of my family, At first you turned my $1,000 to $10,500 in one week and I earned even more each week, I promise to announce this opportunity to the world....Thank you for being so efficient. Contact Mr Callan Marshall viaEmail: callanmarshall67@gmail.comWhatsApp: +1 (619) 736‑9796Facebook: Callan Marshall

Jallow · 3 June 2023 · Keatons

5/5

Google

Matthieu was super helpful and made the process to secure a place easy and straightforward! Thanks Matthieu

Sophie · 3 June 2023 · Keatons

Agent replied · 24 June 2023

Thank you Sophie, that's great to hear.

5/5

Google

V communicative and responsive.

Peter · 27 May 2023 · Keatons

Agent replied · 24 June 2023

Thank you Peter.

5/5

Google

Matthieu at Keatons was extremely helpful to me. I was interested in a property however was overseas and he arranged a virtual tour of the property. Once I was accepted for the property and had arrived in London, he then also organised an in person viewing of the property so I could see the physical space prior to moving in. This was very useful for me to plan out my furnishings and prepare to move in. I also found Matthieu to be patient as I finalised the required information for a foreign national to rent in the UK.

Jesse · 27 May 2023 · Keatons

Agent replied · 24 June 2023

That's fantastic to hear, thank you Jesse.

1/5

Google

Came for right to rent check, turned into checking for the right to leave. This is the only review I've ever left anywhere, so obviously not the best experience here. Spoke to a staff member to do my right to rent check, he was clueless of what this was and if he could do it. Probs new to the job, it's chill, it happens. Staff member goes to check with others if they could do the check misgendering me when referring to me, but whatever, honest mistake, I really don't care. He comes back to the front to ask for my passport, which he looks at, looks at me, misgenders me again and then tells me to take a seat. He brings back my passport and tells me to take a seat again. Time goes by another 20 mins, pretty certain they don't need anymore info from me yet I'm left waiting. My partner goes to ask if we can leave, but the person I spoke with is on the phone. Another staff member "is from sales", so doesn't know if we're allowed to leave yet. More time goes by, we have to ask again and a third staff member comes out and confirms we can leave. She's super apologetic bless her, must be tiring having to work alongside those numpties. We finally leave, not the best time, but again things happen and estate agents sure will be estate agents at times wow. What then really got me is when I receive the addendum for my new place my title is incorrect at every point it possibly could be. Miss instead of Mr. I have not met or even spoken on the phone with anyone else from Keatons other than at this branch on 17th April. They have copies of my passport and have received payments from my accounts stating my full titled name, so I would absolutely love to understand how an error like that could be made? If you didn't have copies of legal documents with my full name and title on, I could understand it's a simple typo, but you DO. An error like that after the in branch experience does feel like it could only be because someone chose to give me an incorrect title as he didn't agree with my legal documents stating I am male. This has made me incredibly uncomfortable and is legally wrong. Keatons clearly don't understand level of stress, humiliation and amount of bureaucracy trans individuals like myself go through to 100% ensure our documents are correct to avoid situations specifically like this. I should not then have to be chasing for my details to me changed and updated when they should have been entered correctly based of my documentation to begin with. Such an incredibly poor experience. Please don't use this branch if you're trans - big up Deptford branch they're much nicer and were very kind helping me this embarrassment out.

Felix · 25 May 2023 · Keatons

Agent replied · 24 June 2023

Hi Felix, Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to headoffice@keatons.com as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation. We hope to hear from you soon. Kind regards, Keatons

5/5

Google

Vibebbbbzzzz

Tracy · 25 April 2023 · Keatons

Agent replied · 24 June 2023

Thank you Tracy.

5/5

Google

Great agency. Managed to find a flat very quickly with the help of Natalie Craddok and Matthieu Grimaldi. They are both great and the whole process has been smooth. They reply very quickly to our emails and have managed to accommodate us in the requests we’ve had prior to the start of the tenancy. 100% recommended.

Pedro · 25 April 2023 · Keatons

Agent replied · 24 June 2023

That's great to hear, thank you for your review Pedro.

5/5

Facebook

I saw a page review about MRS ELIZABETH BAYS and I must confess that She is a good trader and best in her field as they said, She managed my account after I invested $1,500 I got $15,200 within 7day's of investment I was so shocked, with MRS ELIZABETH BAYS, your money is 100% secured,. Trust me you have nothing to loseYou can contact her viaEmail: elizabethbays70@gmail.comWhatsApp: +1(209)896-9431Facebook: Elizabeth Bays

ẞøbèr · 7 April 2023 · Keatons

5/5

Facebook

I promised that I'm going to testify if my trading was successful'It takes so much time and effort to know the right Trade expert to win trade, After all my research I came in contact with Mrs Elizabeth Bays and I've learned a lot with her in this few months. I'm so impressed with the profit she helped me made, What I love about her is consistency, she's awesome. I just made my withdrawal of $15,000 USD.Reach out to her for the best forex trading result.Contact her via____ elizabethbays70@gmail.comWhatsApp:+1 {209}896-9431

KamohElohim · 6 April 2023 · Keatons

1/5

Facebook

Keatons London could improve by understanding that when a property they manage is wrecking someone else's they have a duty to: Repair as soon as possible LISTEN to the person reporting issues Treat the affected party with respect though timely proactive follow-up Generally behave professionally you have done none of these things

Laura · 30 March 2023 · Keatons

1/5

Facebook

Keatons London could improve by understanding that when a property they manage is wrecking someone else's they have a duty to: Repair as soon as possibleLISTEN to the person reporting issuesTreat the affected party with respect though timely proactive follow-upGenerally behave professionallyyou have done none of these things

Laura · 30 March 2023 · Keatons

5/5

Google

We recently bought a flat in Shoreditch through Keatons. OJ delivered a 5-star service ; he understood our requirements to perfection, managed to get us a great deal, and more importantly, was here to support us and answer our queries with efficiency and clarity. The world of real estate and the purchase of a property can be very challenging, but OJ & Keatons really put us at ease and made the process a truly enjoyable experience!

Chris · 26 March 2023 · Keatons

Agent replied

That's fantastic to hear, thank you Chris.

5/5

Google

OJ and Henry at Keatons Shoreditch were an absolute pleasure to deal with. We found their professionalism, communication and general approach to the sale refreshing. They took great care of everyone involved within the process and I would 100% recommend Keaton's to sell or indeed buy with.

T · 5 March 2023 · Keatons

Agent replied

That's fantastic to hear, thank you for your review.

5/5

Google

We met OJ Aksu in relation to the purchase of a flat near Liv St station, and he was professional, polite, serious and trustworthy. Thank you OJ!

Andrea · 19 February 2023 · Keatons

Agent replied

That's fantastic to hear, thank you for your review Andrea.

5/5

Google

OJ Aksu was extremely helpful and dealt very well with all the purchasers' requests.

Jacquie · 19 February 2023 · Keatons

Agent replied

That's great to hear, thank you Jacquie.

1/5

Google

Having moved into the area in 2020, to live, and to invest, I've enjoyed much support from the agency network, now owning 4 properties in the area, with 2 more on the horizon. The only fly in the ointment seems to be Keatons, who, on more than one occasion, have provided more of a barrier to purchase than an aide. Whilst I'm sure OJ's aggressive attitude when arranging a viewing may result from just another bad day in the office, as I take blood pressure meds and don't need the additional stress, my solution was very simple, just to view the property with an alternate agent. In a call to a director, Ollie, this was agreed to immediately, but when I called the office to confirm the day before the appointment, I was advised that OJ was still handling this. The complaints process seems very simple, as they don't record phone calls, staff just blame the customer, and management are happy. When I tried once more to resolve with Ollie, in a surprising about face, he advised that Keatons would not be showing me the property in Tanners Yard (which they have since reduced), nor any other. I would recommend buyers try other agents first, and vendors, be aware that finding a buyer might take longer than you expect...

Gary · 19 February 2023 · Keatons

5/5

Google

I had a great experience with Keatons Shoreditch! More specifically, Matthieu helped me view several flats and was unwaveringly kind and patient. We just secured our dream flat and have him to thank!

Ethan · 10 February 2023 · Keatons

Agent replied

Thank you for your kind review Ethan, that's great to hear.

5/5

Facebook

After a successful withdrawal of $9,000 from an investment of $1000 from this broker. I'm so excited and unreservedly express my gratitude to Mrs Elizabeth Bays who guided me through the investment course that yielded me $9,000 profit in just a week. For those who are business oriented and wish to make profit from binary trading investment, simply contact the trader on Email: elizabethbays70@gmail.comWhatsApp:+1 {209}896-9431

Tamia · 24 January 2023 · Keatons

5/5

Facebook

I never believed it works this way, i was very doubtful about Bitcoin and all other online trading , I decided to risk $600 with Mrs Elizabeth Bays, after I saw testimonies of people on how good she is but I was Very skeptical but she prove me wrong with my first trade and I'm so happy today, so I'm recommending her to everyone of you to invest with her and testify like me. Contact her now on,Email:elizabethbays70@gmail.comWhatsApp:+1 {209}896-9431

Karabowh · 21 January 2023 · Keatons

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Keatons

How many reviews does Keatons have?

Keatons has 396 reviews across its seven offices, rated 4.7 out of 5 overall: 332 on Google, 39 on Facebook, 25 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.

Which Keatons office has the most reviews?

Keatons has the most, with 373 reviews rated 4.7 out of 5, followed by Keatons with 42.

Where are Keatons's offices?

Keatons, 6-8 Great Eastern Street EC2A 3NT; Keatons, 152 The Grove E15 1NS; Keatons, 1-3 Station Parade E11 1QF; Keatons, 352 Mare Street E8 1HR; Keatons, 397-399 Mile End Road E3 4PB; Keatons, 168-172 Kentish Town Road NW5 2AG; Keatons, Quayside House, 2 Westferry Road E14 8JT.

What do sellers say about Keatons?

8 reviews from sellers, rated 4.9 out of 5 on average. For example, A customer wrote: "First off, let me say Jonathan at Hackney is a 5-Star! This is the first time I am selling a property, and Jonathan has been very helpful right from the ..."

What do buyers say about Keatons?

5 reviews from buyers, rated 4.6 out of 5 on average. For example, Michael wrote: "I have just completed on my property in Stratford and I can't thank the team at Keatons in Stratford highly enough. Being a first time buyer I was obviously ..."

What do landlords say about Keatons?

6 reviews from landlords, rated 5.0 out of 5 on average. For example, A customer wrote: "A professional ,honest and knowledgeablle agent that I will be using again.. The lettings Manager Marc lisson and lettings coordinator Charlotte were very ..."

What do tenants say about Keatons?

4 reviews from tenants, rated 5.0 out of 5 on average. For example, Anonymous wrote: "Would like to say a massive thank you to the rental team at Keatons! From beginning to end I felt the staff went out of there way to make sure the move in ..."

Has Keatons won any awards?

Yes. In The Trusted Agent 2026 awards: Keatons, London - Canary Wharf won Gold; Keatons, London - Bow won Gold; Keatons, London - Wanstead won Gold; Keatons, London - Shoreditch won Trusted Agent.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.