Trusted Agent profile
Verified
★★★★★
396 reviews across 7 offices and 3 platforms
Keatons has 396 reviews across seven offices (London - Shoreditch, London - Stratford, London - Wanstead, London - Hackney, London - Bow, London - Kentish Town and London - Canary Wharf) and three platforms, rated 4.7 out of 5 overall. Keatons has the most, 373. Checked 9 October 2026.
332
Reviews on Google
All 7 offices
39
Reviews on Facebook
Business-wide
25
Reviews on View Agents
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
First off, let me say Jonathan at Hackney is a 5-Star! This is the first time I am selling a property, and Jonathan has been very helpful right from the ...Read all 8 from sellers
I have just completed on my property in Stratford and I can't thank the team at Keatons in Stratford highly enough. Being a first time buyer I was obviously ...Read all 5 from buyers
A professional ,honest and knowledgeablle agent that I will be using again.. The lettings Manager Marc lisson and lettings coordinator Charlotte were very ...Read all 6 from landlords
Would like to say a massive thank you to the rental team at Keatons! From beginning to end I felt the staff went out of there way to make sure the move in ...Read all 4 from tenants
Keatons's seven offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Keatons. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMy flat sale was dealt with efficiently from start to finish by Henry,, OJ and all the team at the Shoreditch office. Always kept me unto date, a very personal service Great service at a very competitive rate.
Thank you Sandra, that's fantastic to hear.
5/5
GoogleThank you to keatons and especially Marta for making my experience smooth. Very professional and helpful and I highly recommend. Thank you.
Thank you for your kind review Maria.
5/5
GoogleI had an amazing experience with keatons. Marta who helped is very professional and helpful who guided me through every step making my experience smooth and comfortable. Thank you marta
That's great to hear, thank you Connor.
5/5
GoogleI had a fantastic experience with Marta at Keatons. incredibly helpful and attentive, guiding us to find the perfect flat that met all our needs. Her local knowledge and dedication made the process smooth and enjoyable. Highly recommend Marta and Keatons.
5/5
GoogleI recently had the pleasure of being assisted by Marta from Keatons in finding a new home to rent in London, and I couldn’t be more grateful for her support. The process of searching for a rental in London can be incredibly stressful, but Marta made everything feel smooth and manageable. She’s exceptionally professional, proactive, and kind, ensuring that every detail was thoughtfully handled. Marta guided me through a few challenges that arose, always remaining available to answer any questions or requests I had along the way. Her responsiveness and dedication made this my best experience with a letting agent in London so far! I highly recommend Keatons for their professionalism and quality service, and especially Marta, she’s simply the best!
5/5
GoogleWe have just sold our home through Keatons Shoreditch. Henry and OJ did a sterling job. Fantastic service, and a brilliant network of clients meaning they were ready as soon as we put it on the market with a list of appropriate clients. We sold our property so quickly thanks to their contacts and they made every stage of the sale run smoothly and easy to understand. I recommend them so highly! They also created a film for the sale which will not only serve as a lovely keepsake for us, it was also very useful in the selling process. They are a great company.
5/5
GoogleShaun Datngarm at Keatons Shoreditch is an exceptionally dedicated, patient and reliable agent. From the first time he viewed my place through to it being rented out, he demonstrated a comprehensive knowledge of our neighbourhood’s property market and acted diligently while sharing his honest opinion and realistic estimates alike. The entire process was smooth and hassle-free, with the rest of the team seemingly following Shaun’s lead of both tailored and personal touch. I highly recommend their services.
That's fantastic to hear, thank you Tal.
5/5
GoogleGreat communication and professionalism from Hugo, thanks for your help
That's great to hear, thank you Blaze.
5/5
GoogleCouldn't have asked for a smoother experience in buying my first house- what is a daunting task was made much easier by OJ and Jon- the team at Keatons were always responsive and helpful. Can't thank them enough and highly recommend their services!
That's fantastic to hear, thank you Havina.
5/5
GoogleI had a great experience with Keatons. Marta Rodriguez was incredibly helpful throughout the process, she was always prompt, professional, and went above and beyond to ensure everything went smoothly.
That's great to hear, thank you Diego.
5/5
GoogleMarta was extremely helpful for us, and helped us find a great place!
That's great to hear, thank you Bouke.
5/5
GoogleThank you very much to all the team, specially to Martha. Professional and highly recommended.
Thank you for your kind review Kristina.
5/5
GoogleBrilliant customer service when looking for an apartment in London from Shaun. His communication was fantastic, always keeping us in the loop, and giving us the best advice. He is honest, open and friendly, everything you’d want while on the hunt for a property. Thank you for making the journey so easy for us!
That's great to hear, thank you for your review Nicola.
5/5
GoogleI cannot thank Marta enough for everything, she went above and beyond to help us with our move! very professional and efficient with her services. She has been excellent and I would highly recommend Marta and Keatons.
5/5
GoogleShaun & Hugo were both incredibly helpful whilst I've been looking for a house to rent in London. Their customers service was great and they always got back to me quickly about any questions I had. Highly recommended, thank you.
5/5
GoogleHugo was fantastic to work with! He was accommodating and helpful with our move to the UK from abroad. He helped us find our perfect rental property and ensured the process was smooth from start to finish. Great experience
Thank you Callum, that's great to hear.
5/5
GoogleI had such a fantastic experience dealing with keatons when purchasing my property. In particular, OJ and Jon were excellent - they handled all queries, including challenging ones, with the utmost professionalism, skill, care and friendliness. Property transactions and house moves are stressful times. OJ and Jon’s service ensured this was an enjoyable experience for me. The purchase of my property was subject to probate being granted which could have made the whole experience much more stressful but they handled the peculiarities particularly well, liaising between all stakeholders regularly and with clear communication. A big thanks from me! Highly recommend.
Thank you for your kind review Sarah.
5/5
GoogleI cannot recommend Keaton’s more, they helped me and my boyfriend to find a flat to rent in London. The service was excellent and they went above and beyond. They had great response times and couldn’t do more for you. Shaun helped us to find exactly what we were looking for in an area we didn’t think was possible. Will be sure to recommend to friends and use them again.
5/5
GoogleMy girlfriend and I had a wonderful experience with Keatons. Hugo was our point of contact and was so incredibly helpful in navigating the differences in renting between the US and UK. He was so polite, friendly, and quick in all of our interactions and the entire process would have been a pain without him. Highly recommend!
5/5
GoogleHugo at Keatons Shoreditch has made our relocation from Europe to London seamless! Incredibly helpful and always available for a quick phone call to clarify any part of the rental journey. Very thankful to have had a supportive agent during this process. Would definitely recommend Hugo and the entire Keatons Shoreditch team to those looking to rent in London.
That's fantastic to hear, thank you Brittany.
1/5
GoogleWe contacted the agency the day we moved into the property that we found rodent droppings in our kitchen. My partner left a review and we were told the issue would be dealt with. It’s now been two months and we’ve came home today to find a mouse in our living room. When will Keatons solve this problem?? It isn’t right that we are paying you to live in a rodent infested property. Please contact us urgently this has been going on for too long.
5/5
GoogleHugo has been absolutely amazing in my apartment search. He has gone above and beyond every step of the way, follows up very promptly, and is always ready to help. Hugo is really very friendly and understanding, and has been a true asset to the Keaton team. He is by far the best realtor I have ever come across.
5/5
GoogleShaun visited my Bethnal Green home for a valuation. His expertise were unmatched! Thanks for guiding me through the complexities of the letting process.
Thank you Jordan, that's fantastic to hear.
5/5
GoogleMarta was so incredibly kind and helpful! Process was quick and easy, couldn’t recommend her enough
That's great to hear, thank you Danny.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Keatons has 396 reviews across its seven offices, rated 4.7 out of 5 overall: 332 on Google, 39 on Facebook, 25 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Keatons has the most, with 373 reviews rated 4.7 out of 5, followed by Keatons with 42.
Keatons, 6-8 Great Eastern Street EC2A 3NT; Keatons, 152 The Grove E15 1NS; Keatons, 1-3 Station Parade E11 1QF; Keatons, 352 Mare Street E8 1HR; Keatons, 397-399 Mile End Road E3 4PB; Keatons, 168-172 Kentish Town Road NW5 2AG; Keatons, Quayside House, 2 Westferry Road E14 8JT.
8 reviews from sellers, rated 4.9 out of 5 on average. For example, A customer wrote: "First off, let me say Jonathan at Hackney is a 5-Star! This is the first time I am selling a property, and Jonathan has been very helpful right from the ..."
5 reviews from buyers, rated 4.6 out of 5 on average. For example, Michael wrote: "I have just completed on my property in Stratford and I can't thank the team at Keatons in Stratford highly enough. Being a first time buyer I was obviously ..."
6 reviews from landlords, rated 5.0 out of 5 on average. For example, A customer wrote: "A professional ,honest and knowledgeablle agent that I will be using again.. The lettings Manager Marc lisson and lettings coordinator Charlotte were very ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Anonymous wrote: "Would like to say a massive thank you to the rental team at Keatons! From beginning to end I felt the staff went out of there way to make sure the move in ..."
Yes. In The Trusted Agent 2026 awards: Keatons, London - Canary Wharf won Gold; Keatons, London - Bow won Gold; Keatons, London - Wanstead won Gold; Keatons, London - Shoreditch won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.