Trusted Agent profile
Verified
★★★★★
396 reviews across 7 offices and 3 platforms
Keatons has 396 reviews across seven offices (London - Shoreditch, London - Stratford, London - Wanstead, London - Hackney, London - Bow, London - Kentish Town and London - Canary Wharf) and three platforms, rated 4.7 out of 5 overall. Keatons has the most, 373. Checked 9 October 2026.
332
Reviews on Google
All 7 offices
39
Reviews on Facebook
Business-wide
25
Reviews on View Agents
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
First off, let me say Jonathan at Hackney is a 5-Star! This is the first time I am selling a property, and Jonathan has been very helpful right from the ...Read all 8 from sellers
I have just completed on my property in Stratford and I can't thank the team at Keatons in Stratford highly enough. Being a first time buyer I was obviously ...Read all 5 from buyers
A professional ,honest and knowledgeablle agent that I will be using again.. The lettings Manager Marc lisson and lettings coordinator Charlotte were very ...Read all 6 from landlords
Would like to say a massive thank you to the rental team at Keatons! From beginning to end I felt the staff went out of there way to make sure the move in ...Read all 4 from tenants
Keatons's seven offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Keatons. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleKeatons made the process super easy to find a new flat on short notice. Big shoutout to Mandy who was super transparent, responsive and personable. She made the whole experience a pleasure.
Dear Jackson, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
5/5
GoogleMarta has been amazing, accomodating and extremely responsive. She has gone out of her way to help secure us a property and we are extremely grateful. Thanks Marta
Dear Ruby, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
GoogleI had a great experience with Keatons. My agent Mandy was very well organized and always responded very quickly. She made the experience of moving much less stressful than I usually find it.
Dear Ambar, Thank you for taking the time to leave a lovely review regarding Mandy. Kind regards, Asma
5/5
GoogleHad a viewing with Keatons through Eoin, I did not end up making an offer for the flat but I have to mention he was incredibly helpful and very easy to communicate with all through the viewing process. He was very knowledgeable about the flat I was viewing even though it was a new listing. Would definitely recommend working with him.
Dear Umut, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
GoogleRajan was exceptionally helpful during a very difficult house buying process. Very responsive and kept the communication strong between me and the seller. Often went above and beyond his role and gave very useful advice. Thank you!
Dear Harriet, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleDebated whether to go with Keatons or the bigger market leader who might have had a greater tenant reach. Very pleased with choice as Keatons pushed hard for my business, with strong commitments that they have fully lived up to. They have …
Dear Steve, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Katie
5/5
GoogleLetting a property in the middle of the transition from the current to future RRA (Rental Reform Act) world was not a given - consideration to selling up had to be addressed. …
Dear Mark, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleI had a great rental process with Keatons, and the agent Marta specifically. Mostly communicated with them via whatsapp which made things easier. Marta was really on top of it, and followed up when they needed prompt feedback. I'll use them again in the future.
Dear Can, Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleI went to view an amazing property in Dalston and Mandy was absolutely fantastic. Super sweet and helpful, a real pleasure to do business with. I wish her and Keatons all the best 🙏🏻 …
Dear Francesca, We really appreciate you taking the time to leave such lovely comments about Mandy. They will be so pleased to read your 5* review. Please do not hesitate to contact the Shoreditch team in the future. Kind regards, Asma
5/5
GoogleMandy was a joy to meet when shown round a rental. She was responsive to requests, friendly and personal. Although we sadly didn’t get the property, she took the time to deliver the news which demonstrated dedication to providing a bespoke service to clients. She went over and above which is a rarity in this busy industry!
Dear Cally, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Asma
5/5
GoogleMandy was professional, communicative and on-time for our letting viewing. No complaints and a safe pair of hands - would recommend reaching out to her.
Dear Richard, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
GoogleMandy was great, very helpful
Dear Conor, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie
5/5
GoogleMandy was so helpful and helped us get our perfect flat, thank you so much! Everyone else we spoke to was also really nice and the whole process was straightforward. Thank you again Mandy :)
Dear Isabelle, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleWe had a lovely experience with Keatons Shoreditch. We had our eyes set on a beautiful flat by the canal, and Mandy made sure we got the first viewing booked in before anyone else. She allowed for plenty of time for the viewing, and …
Dear Diana, Thank you for taking the time to leave a wonderful 5* review. Mandy will be thrilled to read your kind comments. Kind regards, Katie
5/5
GoogleAmazing experience with Marta - very attentive and helpful
Dear Elliot, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
5/5
GoogleMarta has been a pleasure to deal with throughout the whole process, friendly, professional and always quick to respond. We managed to get our flat sorted in only a couple of days, a credit to the company! 👍 …
Dear Jack, Thank you for taking the time to leave a lovely review regarding Marta. Kind regards, Asma
5/5
GoogleHad a viewing with Keatons yesterday and the experience was genuinely good. Mandy was really helpful, she let me know about a flat that wasn’t online yet, arranged the viewing quickly, showed me around, and followed up afterwards. She was …
5/5
GoogleMy partner and I had a great experience with Marta at the Shoreditch office. After renting privately for 10+ years, we were pretty nervous about engaging with letting agents and the whole process of finding a new place, but Marta was a great guide who we trusted from our first call, where she suggested we look at a property that became our new home! She gave us all the information we needed along the way, and replied to our questions quickly - even after we were already locked into a contract, and we really appreciated the support.
5/5
GoogleWe just sold our flat through Keatons with OJ being our estate agent and main point of contact. OJ was very professional, helpful and responsive. We were very happy with the process which can be quite stressful, but he was great. We'd recommend Keatons and especially OJ, highly.
5/5
GoogleI just rented an apartment through Keatons and had a great experience. Hugo was very responsive, answered all my questions promptly, and was always incredibly helpful - highly recommend
That's great to hear, thank you Beatriz.
5/5
GoogleI needed to find a place in extremely short notice and Marta found me a flat better than what I thought I would be able to find. She was so wonderful and answered all my questions. I couldn’t recommend this agency more. :)
5/5
GoogleMarta and the Keatons team were fantastic! Efficient, professional, and great at communication. Highly recommend!
5/5
GoogleWe have had a brilliant experience of burying with Keatons - mainly due to OJ and Jon being such personable and organised people to work with. Thank you so much for all you've done to make this such an easy and stress free process.
That's fantastic to hear, thank you Sinead.
5/5
GoogleOJ was great and kept me up to date all the way through the process of selling our property. Thanks to him, Henry and the whole team at Keatons.
That's great to hear, thank you Ronan.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Keatons has 396 reviews across its seven offices, rated 4.7 out of 5 overall: 332 on Google, 39 on Facebook, 25 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Keatons has the most, with 373 reviews rated 4.7 out of 5, followed by Keatons with 42.
Keatons, 6-8 Great Eastern Street EC2A 3NT; Keatons, 152 The Grove E15 1NS; Keatons, 1-3 Station Parade E11 1QF; Keatons, 352 Mare Street E8 1HR; Keatons, 397-399 Mile End Road E3 4PB; Keatons, 168-172 Kentish Town Road NW5 2AG; Keatons, Quayside House, 2 Westferry Road E14 8JT.
8 reviews from sellers, rated 4.9 out of 5 on average. For example, A customer wrote: "First off, let me say Jonathan at Hackney is a 5-Star! This is the first time I am selling a property, and Jonathan has been very helpful right from the ..."
5 reviews from buyers, rated 4.6 out of 5 on average. For example, Michael wrote: "I have just completed on my property in Stratford and I can't thank the team at Keatons in Stratford highly enough. Being a first time buyer I was obviously ..."
6 reviews from landlords, rated 5.0 out of 5 on average. For example, A customer wrote: "A professional ,honest and knowledgeablle agent that I will be using again.. The lettings Manager Marc lisson and lettings coordinator Charlotte were very ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Anonymous wrote: "Would like to say a massive thank you to the rental team at Keatons! From beginning to end I felt the staff went out of there way to make sure the move in ..."
Yes. In The Trusted Agent 2026 awards: Keatons, London - Canary Wharf won Gold; Keatons, London - Bow won Gold; Keatons, London - Wanstead won Gold; Keatons, London - Shoreditch won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.