Trusted Agent profile
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★★★★★
2,998 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,998 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
206
Reviews on Trustpilot
Business-wide
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JW Wood's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery helpful right from the start. Everything explained in a clear and professional manner. Friendly staff. Elaine was especially helpful and friendly. …
We are really pleased that you received an excellent service from Elaine and our team at Durham.
5/5
GoogleWe highly recommend JW Wood. Jonathan was very friendly when he came to value and photograph our house and Ann Stobbart went above and beyond with helping ensure that both the sale of our old house and the purchase of our new house went as smoothly as possible.
Just a quick reply to say thank you very much for the review and kind words. We have passed on to everyone in our Durham team including Jonathan and Ann.
5/5
GoogleAfter finding a property for sale on JW Wood - I spoke with Ann who was a great help in making sure that I was kept up to date throughout the process from viewing the property to putting a offer in. I would highly recommend using J W Wood.
Many thanks for the review and recommendation - we are delighted that you were happy with our service.
5/5
GoogleGillian at J.W wood was absolutely amazing. She was approachable at all times. It’s was always reassuring to know you had some so knowledgeable at the end of the phone. She gave us regular updates and always responded in the timeframe …
Rebecca, thank you for your review. Buying is a complex business these days so we are delighted that Gill was able to assist to make it as painless as possible. We appreciate your kind remarks and please stay safe.
5/5
GoogleHelen at JW Wood provided excellent service. I am moving on following 35 years in my present home and was nervous about the whole process of selling. Helen guided me through what to expect, organised viewings efficiently and followed up …
Kate, many thanks for your review. Helen and her colleagues are encouraged by your kind comments. We hope your sale proceeds to completion. Many thanks and keep safe.
5/5
GoogleThe whole team at JW Wood have been fantastic. Communication was excellent, and they were quick to respond to any queries and questions. The after sales service continues to be good and informative. Particular thanks to Johnathan, Helen, …
We have passed on your review to our Durham team and they were delighted to read your comments. Many thanks for taking the time to leave us feedback and thank you for the encouragement for others to use our services.
5/5
GoogleRating only, no written review.
Thank you for the 5 star review, we are pleased you were happy with our services.
5/5
GoogleRating only, no written review.
Nick thank you for your 5* review. Our team at Durham are encouraged by it. Stay safe.
5/5
GoogleI would highly recommend JW Wood as a very efficient and reliable estate agent. With both Brexit and Covid to work through I feel they've completed with a full five starts. Ann Stobbart was our rock throughout the sale and was always available for every stage.
Hi Tracy, thank you very much for your review. It has been a very trying time for everyone but with our staff committed to keep working (both from homes and the office) we are delighted that our efforts havent gone unnoticed. Many thanks again.
4/5
GoogleGeoff provided realistic, accurate and attractive information about the house. JW Wood attracted suitable purchasers. Helen kept us informed of visits to the house and feedback afterwards. …
Many thanks for your review, Helen and Elaine appreciate your comments, stay safe.
5/5
GoogleIt has been has been a pleasure to work with everyone at JW Wood in Durham City. The whole team is well co-ordinated, efficient, pro-active and well organised. They have also been kind and understanding, gently reminding me when action was …
Hello Margaret, thank you for your kind comments. We have a great team at Durham and we know they enjoyed working with you to achieve a sale and it is very encouraging when a client gives us feedback. Once again, many thanks and stay safe.
5/5
GoogleThe team at JW Wood made the whole experience as seamless as possible for us (especially as it was a big move into a new area). Ann was more than helpful from the start, both with our initial enquiries and really helped to work around our …
Many thanks for the detailed review. We have passed on your comments to our Durham team and we know they will be very happy.
5/5
GoogleWhat fantastic service from JW Wood. Moving home can be a stressful time so to have someone with a wealth of …
Hi Sharon, thank you so much for the kind and detailed review. Ann is undoubtedly one of our most experienced sales team and it's reviews like this that makes it all worthwhile.
5/5
GoogleJW Woods cannot recommend them enough. They were brilliant helping us with the purchase of our new house. Ann especially walked us through every part and made sure we understand everything. Ann kept us updated on everything and offered us support
It is great to hear that you had a good experience when buying a house through us. We have passed on your comments to Ann and her collegues who were equally pleased that to hear that you rate their service.
5/5
GoogleWe have been using JW Wood now for a number of years and as a busy investor JW Wood certainly take the stress out of the whole sales process . …
Claire thank you for your review. We appreciate your continuing support and Helen and her colleagues will be encouraged by your kind comments. We love it when clients come back to us. Many thanks and stay safe.
5/5
GoogleWe sold out house through JW Wood having been on the market with another agent with no success. Once the house with with JW Wood the difference was night and day, regular updates, honest communication, massive increase in the number of …
What a fabulous review thank you! We are delighted that our whole Durham team were able to contribute and get you the right result.
5/5
GoogleI have recently sold my late mothers property through JW Wood in Durham and really cannot recommend them highly enough. From the very beginning Geoff Graham (probably the best estate agent in the world ever!!) was professional, friendly, …
Many thanks for your review. Geoff joined JWW 48 years ago as a young trainee and has progressed to being one of the most respected agents in the country. He is supported by a great team and they all appreciate your kind comments. Once again thank you and stay safe.
5/5
GoogleI’ve recently looked to buy a house some who were with JW Wood. I found all the staff very friendly and extremely professional. Their efficiency has allowed the purchase of my house to be without stress due to the effective communication. I would highly recommend this estate agent in either purchasing or selling every time
We are grateful for the review thank you and we are very pleased that you have found the process not too much as we always try to offer as much moral support as well.
5/5
GoogleI found JW Woods helpful and informative and a pleasure to deal with. My thanks go to Gary Stephenson, his wife Sue, Kelly Mahoney, Julie Matson & Sandrine. All were kind and supportive and nothing was too much trouble. I would have no …
Thank you Raymond for taking the time to leave a detailed review and we are most grateful for the 5 stars!
5/5
GoogleJW Wood have provided a great sales service. Ann Stobbart has been great - very professional and helpful.
Thanks for your review. It is very encouraging when a client takes the trouble to write to us and Ann appreciates your comments. Please stay safe.
5/5
GoogleStraight forward honest and professional advice and service
Love the review thank you!
5/5
GoogleMatthew Hill at JWWood in County Durham has delivered first class service - a breath of fresh air. Worked hard on my behalf and kept me updated with all necessary …
We are delighted you had a great experience with our Durham team, we know they will love reading your comments.
5/5
GoogleHaving previously used JW Wood (Chester le Street) for our move to Durham and had received a fantastic and professional service, I had no hesitation whatsoever to use the Durham Branch of J W Wood for my next move. From the valuation with …
A two office review - our favourite kind! We really appreciate the feedback thank you and we have let both offices know that you've left such a nice review.
5/5
GoogleThank you to Sarah Graham and all the team for helping us. Friendly, professional and very quick! Thanks again
Lisa, thank you for your review. Sarah and her colleagues appreciates your comments. Keep save.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham has the most, with 901 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 881.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold.
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