5/5
GoogleThank you to Sarah Graham and all the team for helping us. Friendly, professional and very quick! Thanks again
Agent replied · 9 October 2026
Lisa, thank you for your review. Sarah and her colleagues appreciates your comments. Keep save.
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
2,998 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,998 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
206
Reviews on Trustpilot
Business-wide
Want JW Wood to help?
Send JW Wood a message.
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL901 reviews · 684 on Google (4.8)47 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL881 reviews · 666 on Google (4.8)49 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ772 reviews · 574 on Google (4.9)35 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA529 reviews · 330 on Google (4.9)22 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH511 reviews · 310 on Google (4.8)24 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ476 reviews · 259 on Google (4.8)30 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL310 reviews · 111 on Google (5.0)20 in the last 90 days
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
EA Masters by year, 2020 to 2018
2020 1 award EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Sales, North East
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Sales, North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
Latest reviews from every JW Wood office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleBuying a property from the other side of the world may to some seem a little daunting. Ann Stoddart made the whole experience easy. She communicated effectively and facilitated the relationship between ourselves and the conveyancer to …
Agent replied · 9 October 2026
We are delighted you were pleased with our service and we have passed your comments on to Ann who we know will be happy to see your review.
5/5
GoogleSarah and Gillian are both professional, efficient and very helpful. They are also very friendly and made the sales experience less stressful than I imagined. Many thanks again.
Agent replied · 9 October 2026
Nigel, thank you for your review. Our Durham team sincerely appreciate your 5 star review.
5/5
GooglePolite professional and very quick to return calls. Elaine was very helpful throughout and would have no worries using her again.
Agent replied · 9 October 2026
Many thanks for the review and great feedback.
5/5
GoogleElaine Anderson at JW Wood has been very helpful and has provided a professional service.
Agent replied · 9 October 2026
On behalf of Elaine thank you for the 5 star review.
5/5
GoogleExcellent service from Kelly and the team. Kelly, in particular, was very professional and provided regular updates regarding our purchase. We were always kept in the loop of things. That is appreciated. Thank you for the amazing service.
Agent replied · 9 October 2026
Kelly excels as one of our dedicated sales co-ordinators so its always very encouraging to read such positive feedback. Thank you for taking the time to leave a review - it really does mean a lot.
5/5
GoogleExcellent speedy service, I’ve primarily dealt with Ashley who has kept me informed and asked me all the relevant questions in good time allowing my purchase to run very smoothly. I’ll definitely consider JW Wood in the future.
Agent replied · 9 October 2026
We would be delighted to work with you again in the future and many thanks for the review.
5/5
GoogleVery helpful thanks Ashley for everything great estate agents
Agent replied · 9 October 2026
This is Ashley's third 5 star review this week and we are delighted that despite only being with us a short time is already providing excellent customer service which is our top priority.
5/5
GoogleI'm buying a house which is listed via JW Wood in Durham. From the start I have dealt with Ann Stobbard who has so far been very helpful, polite and punctual in all her dealings with me. Knowing the agent is on the ball always makes buying a house that little bit easier :-)
Agent replied · 28 August 2024
We really hope your sale goes well and remember we are here for any question you may have.
5/5
GoogleI have used JW Wood for numerous property transactions over many years and have always enjoyed the experience. The professionalism and efficiency of all the team is exemplary, led from the front by Ann Stobbart. I never have any hesitation in recommending JW Wood to any of my family, friends and colleagues.
Agent replied · 28 August 2024
We love that you are both happy to use us again and again but also confident enough to recommend us to others. We really appreciate the positive review thank you.
5/5
GoogleAnn Stobbart of JW Wood Durham Office offers me a superb and professional guidance throughout. I am lucky to be guided by her to purchase my favorite house so soon. Patient and efficient! This is particularly useful for someone new to the country and the conveyancing process like myself. Highly recommended!
Agent replied · 28 August 2024
It sounds like you have found a great property and we hope you will be very happy there. Many thanks for the review.
5/5
GoogleBrilliant from start to finish! Can't recommend enough - 110%. The whole J W Woods team were outstanding in the recent sale of my property. From Adrian who came to do the valuation, to Chloe and the sales team at the …
Agent replied · 9 October 2026
Kay, thank you for your review and your full and detailed comments. Our team in Chester le street appreciates the trouble you have taken and are greatly encouraged by your remarks. Once again many thanks and stay save.
5/5
GoogleWhat an amazing sales team, Helen, Ann and Elaine are so professional and knowledgeable. Helen has a wealth of experience which shines through and her support and guidance at each stage has been invaluable. Rarely do you encounter such an expert service, their dedication and efficiency has been outstanding, thank you!
Agent replied · 9 October 2026
Helen is one of our more experienced property consultants but she still enjoys positive feedback like this as she did when she started. Many thanks for the time and effort taking to leave a kind review.
5/5
GoogleGreat service from start to finish with J W Wood in selling my flat. Geoff Graham was friendly and professional and provided good advice on putting the flat on the market. Communication was really good, Helen Milner was always polite and …
Agent replied · 9 October 2026
We cant ask for anymore than a smooth sale and its great to hear that you had a good experience with our Durham team.
5/5
GoogleReally grateful to Ashley in particular, who was brilliant at keeping us informed of the situation, which was quite competitive and nerve-racking for us. Really thrilled with the result.
Agent replied · 9 October 2026
What a great review, thanks so much for taking the time to leave comments for our staff to read.
5/5
GoogleAnn, Sarah and the team and JW Wood have been immensely helpful during the whole process of purchasing our house in Durham. They kept us informed at every stage. Very professional.
Agent replied · 9 October 2026
Thank you Matthew for the great review and the positive feedback for our Durham team.
5/5
GoogleI would like to thank all of Woods employees,especially Helen, for all of the wonderful help they given me throughout the sale of my home.
Agent replied · 9 October 2026
On behalf of Helen at our Durham office, many thanks for the 5 star review. She is delighted that you were happy with her role in selling your home.
5/5
GoogleFast and professional service for purchasing a property. Would highly recommend.
Agent replied · 9 October 2026
Laura, thankyou for your 5* review our team in Durham really appreciate this. Please stay safe.
5/5
GoogleBoth the initial sales process with Ann and the after sales with Louise have been fantastic. They took the time to explain the process and we’re both professional and lovely to deal with. We wouldn’t hesitate to recommend them.
Agent replied · 9 October 2026
Alexandra, thank you for your review. It is a complex business buying these days so we are pleased that Ann has been able to help. We hope all goes through so that you can enjoy living in your new home. Once again many thanks and please stay safe.
5/5
GoogleRating only, no written review.
Agent replied · 28 August 2024
Many thanks for the review. We are pleased that you were happy with our service.
5/5
GoogleRating only, no written review.
Agent replied · 28 August 2024
Thank you very much for the 5 star review.
5/5
GoogleAshley conducted the sale of my property in an attentive, ,efficient and pleasant manner, dealing with hiccups promptly and resolving them in a speedy manner.
Agent replied · 28 August 2024
Christine, many thanks for taking the trouble to provide your 5* review.
5/5
GoogleThe team at Durham were fantastic from the start. Organising and meeting potential buyers to keeping us informed by phone and email. I would highly recommend their services.
Agent replied · 28 August 2024
Marjorie, many thanks for your review. Our team in Durham appreciate your kind comments. We hope all goes well with your sale. Please keep safe.
5/5
GoogleAmazing team at JW Wood. So helpful with their knowledge when it came to purchasing our first home. Always keep us up to date to regular contact - cannot fault them
Agent replied · 28 August 2024
Hi Holly, thank you for taking the time to leave a great review which our staff will have great pleasure in reading.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 901 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 881.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
