Trusted Agent profile
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★★★★★
2,998 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,998 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
206
Reviews on Trustpilot
Business-wide
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JW Wood's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent customer service provided by the team, considering I was the buyer and not selling through them. Elaine's updates were great for keeping me in the loop and highlighting who I needed to nudge, and if it wasn't for her persistence …
5/5
GoogleIt has been a pleasure to work with JW Wood over the past 4 months in relation to our property sale. From start to finish they have been excellent across the board. …
Selling a home is certainly not an overnight job and it takes time, effort and teamwork. All of our team are very pleased that you were happy with our service.
5/5
GoogleRight from the beginning Lindsay was really positive about selling our home quickly and the house was marketed without delay. The whole team worked hard keeping up with the demand to view the property. We were completely overwhelmed with …
Christine, many thanks for your 5* review, our team in Durham will be greatly encouraged. Please stay safe.
5/5
GoogleHave used this estate agent ( Durham branch) over the years for selling & purchasing. They have always been professional, helpful & do everything in a timely manner. Most importantly, they give you regular updates. A big thanks goes to Ann & Jonathon.
Many thank for the review and we always welcome customers back and it's lovely to be able to help again.
5/5
GoogleJW Wood handled the marketing and sale of my late mother’s flat and throughout the process were helpful and professional.Special thanks go to Gill Anderson who kept us up to date with regular phone calls and was always on hand to help,she was really professional and friendly.I would certainly recommend JW Wood.
Your recommendation is highly appreciated thank you and we are very pleased you were happy with our support during the sale of your mothers flat.
5/5
GoogleJW Wood have acted for us on the sales and rental side for 8 years. They have always provided good advice and been diligent and accurate in their execution. I have no hesitation in recommending them a professional and good value.
Thank you for a great review. 8 years is a long time and its always a pleasure to work with you again.
5/5
GoogleThe sales process was managed to the highest standard and with the great benefit of their local knowledge of the market in the area. Jonathan Wheeler and Ann Stobbart were excellent in following up with us throughout the process and it was …
Our Durham office have a great team and they all work together really well. We are delighted you had a great experience when working with us.
5/5
GoogleVery responsive to phone calls and emails. Dealt with Ashley for purchasing a property, and she's been incredibly helpful with contacting seller, and getting the whole purchasing process started off.
Ashley continues to receive lots of great reviews and these are fantastic to read and see that she is continuing to provide a great service.
5/5
GoogleExcellent from instructing to completion very professional job I would highly recommend.
Thank you from everyone at our Durham office for a great review.
5/5
GoogleCONGRATULATIONS to our fabulous property agent JW Woods Durham. They sold our home in 7 days! We couldn’t be happier to close this chapter and begin a new one. Let them help you sell fast or get you in your dream home! 💕🔑🏡 #JW wood Durham …
Thank you so much for a great review! Our team were really motivated after reading your feedback.
5/5
GoogleExtremely professional yet friendly and helpful. Kept informed at all stages.
Thank you for taking the time to leave a review. We are particullary grateful for the 5 stars you awarded our Durham team.
5/5
GoogleThe service provided by the JW Wood team was excellent, in particular without the help provided by the After Sales Manager, Gillian Anderson I do not think we would have completed. Thank you.
Dear Karen after sales is a very important and integral part of our business. So many people think our job is done when a sale is agreed but as you’ve experienced this is not the case. Delighted we delivered an excellent service for you.
5/5
GoogleWe had fantastic service from Jonathan and Ashley. They took lots of time to get to know us and the property, had done lots of research before giving a valuation, did great photos and a video, and were incredibly helpful, responsive and pleasant throughout the entire process. We would not hesitate to recommend them.
We continue to look at more ways to provide a great service including the recent addition of pre-appraisal reports and its great to hear that these new services are being warmly recieved.
5/5
GoogleA definite 5 stars to the team at JW Wood, Durham. Particularly Helen and Gill who made the experience of buying our first home such an enjoyable and stress-free time. Not to mention how quick the sale was in the current climate! Would definitely recommend.
Dear Leon. Delighted you found the buying of your first home stress free. It can be a difficult time as I’m sure you are aware. Helen and Gill are experienced members of our team and will be encouraged by your kind words. We hope you enjoy life in your new home. Take care
5/5
GoogleWe have just purchased a house through JW Wood and from start the finish they have kept us informed and updated. Gill rang every week as promised and really helped us with the process of buying our first home - she is a credit to the business. I’d recommend anyone to use JW Wood’s.
Dear Beth. Great news on your first purchase, it’s such an exciting time. Delighted to hear of you great experience with J W Wood. We firmly believe in delivering a comprehensive service right thought the whole sales process. Gill and the … More
5/5
GoogleWoods have recently sold my property and handled the purchase of my new one. Really happy with the service from everyone at Woods from start to finish. Always personalised and personable. Gillian, who managed the sale and purchase processes …
Thank you for your review. Gillian is very committed to providing a quality service and is encouraged when a client takes the trouble to provide a review. Many thanks and stay safe.
5/5
GoogleAlthough we only had our house on the market for a few days and had to take it off for personal reasons, we found the service that JW Wood provided very professional and the personel very helpful and responsive.
Dear Tom, thank you for taking the time to provide a review. Even though the property was withdrawn it is encouraging that you were happy with our service. Please let us know if we can be of any assistance in the future. Take care
5/5
Googlegreat communication from Ashley and the team at woods,kept informed at all times.
Dear John, many thanks for your review. Ashley and the team will be encouraged by your kind words
5/5
GoogleThe staff at JW Woods were excellent. Very helpful and extremely knowledgeable. They made everything run smoothly and constantly updated me with sale progress. I would heartily recommend them
Dear Carol, my sales team will be very encouraged by your kind comments on the service you have received. Knowledge and communication are a vital part of our business so I am delighted to hear we have delivered this for you
5/5
Googleit was the 1st time selling a property, but Ann advised and helped me from start to finish. Excellent service.
Selling can be a stressful time so its great to hear you have received excellent service from Ann during the process
5/5
GoogleCannot recommended JW woods enough. Just bought my first house which is a very daunting and stressful experience. Gill Anderson from the Durham branch helped me every step of the way . I had a nightmare with solicitors but Gill was always …
Dear Addy, delighted to hear you have completed on the purchase of your first home and that we were able to assist in what you say can be a daunting and stressful experience. Gill does a fantastic job for us and will be encouraged by you kind comments. Hope you are happy in your new home.
5/5
GoogleI have just recently sold my property using JW Wood Durham. Gillian Anderson was my aftersales manager throughout my sale. I cannot praise Gill enough on her level of support, customer care, attention to …
Dear Gary, aftersales is an important part of our business and we are very fortunate to have Gill head up this department for us. It is encouraging all round to receive such kind comments, many thanks
5/5
GoogleFirst time dealing with J w wood and they have been very friendly and helpful , thank you
Dear Paul, thanks you for taking the time to provide a review. It is much appreciated
5/5
GoogleExcellent service from Ashley and her team, communication was great and very professional. Highly recommend.
Dear Lucy, communication is a vital part of our business so Ashley and our Durham sales team will be encouraged by your kind comments, many thanks
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham has the most, with 900 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 880.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold.
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