Trusted Agent profile
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★★★★★
2,998 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,998 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
206
Reviews on Trustpilot
Business-wide
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JW Wood's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
2017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe needed a home buyer report on a property we were purchasing and the service we received from Claire at JW Wood was fantastic. It was very easy and quick to complete everything, I just wish the whole property buying process was this good!
Thank you for the 5 star review. We look forward to working with you again in the future.
5/5
GoogleThe survey was turned around quickly and the service was brilliant. Claire was exceptional in a market where it is so busy she was quick to come back to me with any query. The surveyors are professional and go beyond their duty to provide an excellent service.
We are delighted to have received your wonderful review. Thank you so much for taking the time to leave feedback, Claire was very happy to read your comments.
5/5
GoogleJ W Wood assisted us with a level 2 home buyers survey. Everyone I spoke to and dealt with were friendly and professional. From instruction to receiving our report took less than a week. We would definitely recommend their services.
5/5
GoogleI was in urgent need of a survey so I contacted J W Woods who were more than happy to help me out. Throughout the process of booking the valuation even to getting the valuation report, J W Woods were extremely professional and helpful. I would like to highly recommend Claire especially for all of her help throughout the process. She knew that the matter was time sensitive and got in touch to bring my appointment forward upon availability changes their side. Upon the day of the survey, Jonathan attended site and was very professional, on time and very helpful when doing the survey. I was extremely satisfied when I had the valuation report turned around same day. All in all, I would highly recommend using J W Woods!
Hi Anthony, just a quick reply to say thank you so much for leaving such a generous and detailed review. We are delighted that you were impressed with Claire and have passed on your feedback which we know she will have pleasure in reading.
5/5
GoogleKept informed through entire process, faultless
5/5
GoogleFriendly, quick and efficient service. Would recommend to friends and family.
5/5
GoogleIn booking a homebuyers survey with JW Wood, we received a very efficient, prompt and courteous service.
5/5
GoogleSurvey Report was produced in a very timely manner and seems very detailed. Everyone I spoke with were very helpful. Would recommend.
5/5
GoogleSurvey carried out on time Results received exceptionally quickly. We would recommend JW Wood for a prompt professional service.
5/5
GoogleAn excellent service, very professional. I was kept informed at all stages of the process. The staff were helpful and friendly and the survey was carried out very quickly.
5/5
GoogleWe were recommended by friends to approach these guys to arrange a survey. Very professional, helped us with the process and the report was back with us very quickly. Would use them again.
Thank you for the 5 star review. We look forward to working with you again in the future.
5/5
GoogleJW Wood have been an excellent choice from the outset. Claire quickly progressed my initial enquiry and booked the survey. The report received the next working day is thorough, informative and a valuable starting point for negotiations. I would have no reservation in recommending JWWood for your home survey.
5/5
GoogleHonestly couldn’t recommended these enough! Jill has been amazing so far & Tracy is always so lovely when I call in & get through to her. They’re both so welcoming whether it’s via phone email or in person.
Thanks Nadine. This is very much a “people” business and Jill and Tracy were absolutely delighted with your feedback.
5/5
GoogleGreat service from all of the team, especially Adrian and Chloe. Have been very attentive, knowledgeable and got our house sold quickly, above the asking price!
4/5
GoogleRating only, no written review.
5/5
GoogleJW Woods estate agents, they have been all the above from the get go!! Tracey look after me and explained things very clearly.
On behalf of Tracy and the team thank you very much for the 5 star review!
5/5
GoogleFirst time buying and nothing but good things to say. Chloe goes above and beyond a really great help.
Thanks Joshua. Looking forward to getting you moved in to your new home.
5/5
GoogleBrilliant. Once they knew what I wanted and where they did everything they could to help. Currently still in the process but everything so far has been top notch. No complaints just praise.
Thanks Josh. It’s always great to match a buyer up with their ideal home and it’s a great property you’ve bought. Hope we can get you moved in soon!
5/5
GoogleChloe at J W Wood at Chester-le-street was absolutely fab. Kept us up to date each step of the way. Hopefully the rest of the sale will go as smoothly.
Thank you Sophie. Chloe was delighted to get a purchase sorted out for you, especially on such a lovely house.
5/5
GoogleAll the staff at JW Wood Estate Agents have been very helpful and professional during our recent house search and purchase and we would happily recommend their services.
Hi Anne. Thanks for the kind review. Great to finally secure a property for you in your ideal location, where we know you will be very happy!
5/5
GoogleWould definitely recommend JW Woods - Chloe in particular was a massive help and went above and beyond to help me. She was extremely professional and made the entire experience more positive for me!
Chloe was delighted to read your review - many thanks for taking the time to leave just a a positive review.
5/5
GoogleOutstanding service from JWW. A huge special mention to Tracy who was incredibly helpful and transparent through the entire process and guided me through step by step, clearly going above and beyond. Your support was much appreciated.
Thank you Shiraz. Tracy was delighted to agree this purchase for you and we are sure you will make this a very special home.
5/5
GooglePurchasing our dream home through JW Wood. Very thorough estate agents. Prompt and efficient when answering questions and have both parties (buyer’s and seller’s) best interests at heart.
Thanks for the review Rebecca. Great to help people get their dream home, so here’s hoping for a quick completion!
5/5
GoogleOur 3rd time using J.W Wood in Chester-Le-Street. Always fantastic service from Adrian, Tracey and Chloe. Honest and straight forward, couldnt ask for more
Thanks Chris. Great to see you come back to us again and hopefully will work with you again in the future. All the best from all of the Chester le Street J W Wood team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham has the most, with 901 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 881.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
