Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotVery positive experience
I had a very positive experience with the agency and would be happy to recommend them. In particular, Megan was extremely helpful, professional, and patient throughout the entire rental process. She made sure everything progressed smoothly, ensuring that all required documents were completed correctly and submitted on time by all parties involved. Her support and attention to detail made the whole process much easier and less stressful.
Mateusz · 23 June 2026 · JW Wood Chartered Surveyors
Agent replied · 3 July 2026
Many thanks for your kind words we look forward to assisting you in the future.
★★★★★ 5/5
GoogleI am so happy we selected to work with JWW - Paige and Fiona and the team in the background. They have been brilliant with communication, updates, feedback since day 1 and we have successfully sourced tenants through their letting service. Highly recommended. Lovely ladies to deal with and they are so patient :) We are really grateful for all the hard work they have put into our projects. Thank you from Pelican.
Emma · 22 June 2026 · JW Wood Chester Le Street
Agent replied · 17 June 2026
Emma thank you for the exceptional feedback you gave to Paige, Fiona and the team at Chester-Le-Street. We are so pleased the letting service they gave you met with your expectation and we look forward to assisting you in the future.
★★★★★ 5/5
GoogleThe staff at J W Wood Bishop Auckland have all been very helpful and friendly. The valuation and marketing was very professional and Barbara Smith, my main contact in the sales team has made sure that I know what is happening. Hopefully everything will continue as smoothly as it has so far
Kathleen · 22 June 2026 · JW Wood Bishops Auckland
Agent replied · 23 June 2026
Kathleen we appreciate this feedback to the Bishop Auckland team and specifically to Barbara. Communication is essential to your property journey and we are so pleased Barbara was able to enable this. We look forward to assisting you further.
★★★★★ 5/5
GoogleExcellent service and staff very friendly and approachable, particularly Julie. Thankyou so much for your help 😊 …
Louise · 22 June 2026 · JW Wood Durham (Lettings)
Agent replied · 24 June 2026
Thank you so much for your lovely review, Louise. We're delighted that Julie and the team were able to help, and it's wonderful to know you found us friendly and approachable throughout. We really appreciate you taking the time to share your experience.
The JW Wood Team
★★★★★ 5/5
GoogleVery helpful friendly and patient helping us through any enquiries
Denise · 22 June 2026 · JW Wood Bishops Auckland
Agent replied · 23 June 2026
Many thanks Denise we will pass on your feedback to the Bishop Auckland team. We look forward to assisting you in the future.
★★★★★ 5/5
GoogleThe staff at JWWood Bishop Auckland were first class, without doubt. Always kept me up to date on progress, nothing was a problem for them and a professional approach all the way through the process. Thank you
Derek · 22 June 2026 · JW Wood Bishops Auckland
Agent replied · 23 June 2026
Derek we appreciate you taking the time to give this 5 star review to the team at Bishop Auckland. Most importantly you appreciated their communication across your property journey. We look forward to assisting you in the future.
★★★★★ 5/5
TrustpilotReview for Andrew
Andrew is just such a lovely person to deal with, he is so understanding and he does everything he possibly can to help you.
Angie · 22 June 2026 · JW Wood Durham (Lettings)
Agent replied · 24 June 2026
Many thanks for your kind words. Andrew will be thrilled he could assist you on your property journey. We look forward to assisting you in the future.
★★★★★ 5/5
TrustpilotAmazing service from Megan
Amazing service from Megan, very friendly and helpful
Courtney · 21 June 2026 · JW Wood Durham (Lettings)
Agent replied · 24 June 2026
Many thanks for your feedback we will ensure Megan receives this and we are so pleased you had a successful property journey.
★★★★★ 5/5
TrustpilotCannot recommend JW Wood enough!
Cannot recommend JW Wood enough!
Megan was such a great member of the team!
Helped, guided & supported throughout!
She is a real asset to JW Wood!
Lauren · 21 June 2026 · JW Wood Durham (Lettings)
Agent replied · 24 June 2026
Many thanks for your kind words, We look forward to being of assistance in the future.
★★★★★ 1/5
GoogleInept bunch
Mark · 21 June 2026 · JW Wood Consett
Agent replied · 24 June 2026
Thank you for taking the time to leave a review, Mark. We're sorry to hear you feel this way, though we're unable to identify your experience from our records. We'd welcome the opportunity to understand your concerns properly. Please do get in touch with the Consett branch directly on 01207 502109 and we'll do our best to help.
★★★★★ 5/5
TrustpilotBrilliant and responsive.
Owen · 20 June 2026 · JW Wood Chartered Surveyors
Agent replied · 24 June 2026
Many thanks for this exceptional review. We look forward to assisting you in the future.
★★★★★ 5/5
GoogleAll the guys in the office are just lovely.
Sandra · 19 June 2026 · JW Wood Consett
Agent replied · 24 June 2026
Many thanks for your kind words Sandra, we will pass this onto the Consett team and we look forward to assisting you on your property journey in the future.
★★★★★ 5/5
GoogleSarah was very cooperative, helpful, and responsive throughout the entire process. She made our move into the property smooth and hassle-free, always answering my calls or getting back to me quickly. We had a great experience and highly recommend her.
Areeba · 18 June 2026 · JW Wood Durham
Agent replied · 18 July 2026
Hi Areeba,
Really happy to have helped you move into your new home and I'm sure you will enjoy the village and all it has to offer! If you do need anything you know where I am :)
★★★★★ 5/5
TrustpilotGreat experience
I had a wonderful experience with this firm!! Big shout out to Megan, who provided amazing service and was so friendly. Highly recommend!!
Marlene · 17 June 2026 · JW Wood Chartered Surveyors
Agent replied · 24 June 2026
We appreciate you taking the time to share your experience with us and for professional service and experience you received from Megan. We look forward to assisting you in the future.
★★★★★ 5/5
GoogleGreat team, communicated really well and got the job done.
Brian · 17 June 2026 · JW Wood Consett
Agent replied · 18 June 2026
Many thanks for your kind words. We look forward to any assistance we can give you in the future.
★★★★★ 5/5
YellLettings info
I spoke with Chris Cain of JW Wood Lettings who was extremely helpful and answered all of my queries. I look forward to working with them in the future.
JeffS-319 · 17 June 2026 · JW Wood Durham
★★★★★ 5/5
GoogleThe process of turnover is smooth and is according to the policy. Thebstaff are are very responsive in terms of answering emails and have been very helpful.
Love · 16 June 2026 · JW Wood Chester Le Street
Agent replied · 17 June 2026
Many thanks for your kind words. We look forward to assisting you in the future.
★★★★★ 5/5
GoogleReally positive experience as a buyer, great communication and really friendly team. Clare really advocated for me to secure my perfect house and Julie and Denise have been great too with their speedy communication and support. Thanks!
Emma · 16 June 2026 · JW Wood Consett
Agent replied · 17 June 2026
Thank you Emma for taking the time to feedback on your buying experience with JW Wood. We will ensure Clare, Julie and Denise receive your kind words and most importantly the team look forward to assisting you in your future aspirations.
★★★★★ 5/5
GoogleJWW did a fantastic job selling our house and kept us informed throughout the process. …
Pippa · 16 June 2026 · JW Wood Durham
Agent replied · 9 June 2026
Thank you so much for your kind words, Pippa. We're really pleased we could guide you through the sale smoothly, and I'll be sure to pass your lovely comments on to Julie, she'll be delighted to know you felt so well looked after … More
★★★★★ 2/5
GoogleVery disappointing response from the Manager when attempting to obtain a valuation to rent out property, After another very helpful member of staff had arranged for a valuation to be done the manager decided to cancel this and look for comparables instead quoting prices from 2 years ago. Bad attitude and service sadly this is what gives estate agents a bad reputation.
Jeff · 16 June 2026 · JW Wood Chester Le Street
Agent replied · 19 May 2026
Thank you for taking the time to share your feedback, and we're sorry to hear about your negative experience.
We take all feedback seriously, and the concerns you've raised. Using up-to-date market data is essential, and we apologise if that wasn't handled to the standard you deserved.
We would very much like the opportunity to make this right. Please do get in touch with us directly so we can discuss your situation properly and ensure you receive the accurate, helpful service you were looking for from the outset.
★★★★★ 5/5
GoogleFrom the moment we phoned the consett office and spoke to enquire about a property we were greeted by the Branch Manager Claire Richardson who could not have been more accommodating and helpful
Subsequently Claire and her amazing team in the consett office have been brilliant
I have to say the professionalism and the attitude and dedication to anything we asked was second to none - This team led by Claire needs recognition from their company - I would not hesitate in recommending JW Woods as an estate agent especially the Consett branch
10 out of 10
Sheila · 16 June 2026 · JW Wood Chester Le Street
Agent replied · 19 May 2026
Sheila thank you for this wonderful review Clare and the team will be delighted to receive it. We look forward to assisting you in the future.
★★★★★ 5/5
GoogleThe people at JD Wood in Bishop Auckland provided a very friendly and efficient service. My enquiries were dealt with promptly, and I was given clear guidance about next steps when purchasing a property. They also have an excellent conveyancing team, which makes the notably stressful business of buying a house a little easier.
Sarah · 16 June 2026 · JW Wood Bishops Auckland
Agent replied · 16 June 2026
Sarah many thanks for your review the team at Bishop will be grateful to hear your feedback. We look forward to assisting you in the future.
★★★★★ 5/5
YellLandlord
Manage my lettings properties very well
AshleyM-167 · 16 June 2026 · JW Wood Durham
★★★★★ 5/5
GoogleBought a house with JWW -Julie was great during the sales process and Caitlin afterwards for ensuring everything was going to plan. Lovely, professional team thank you!
Meena · 15 June 2026 · JW Wood Durham
Agent replied · 16 June 2026
Thank you so much for your kind words, Meena. We're really pleased that Julie and Caitlin were able to support you through the process and help get you into your new home. Wishing you all the best there. … More
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