Trusted Agent profile
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★★★★★
2,991 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,991 reviews on four platforms, rated 4.8 out of 5 overall.
2,743
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
207
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSurvey done 2nd June, report 3rd June. Excellent service.
Thank you for the kind words! Turnaround time is something we take great pride in. We're glad you were happy with the service and hope to assist you again in the future.
5/5
GoogleRating only, no written review.
Thank you so much for taking the time to leave us a five-star review, Chris. We really appreciate your kind rating and are delighted to have been of service to you. … More
1/5
GoogleAbsolutely appalled by the service from JW Wood Bishop Auckland. One member of staff came across extremely rude, arrogant and completely dismissive when genuine concerns were raised. I was refused the opportunity to even speak to the manager and was told he “wouldn’t waste his time” talking to me, which says everything about the level of professionalism within this branch. Customer service seems to be the last thing they care about. A very unpleasant experience from start to finish and certainly not how clients should be treated. I would strongly advise others to think carefully before dealing with them.
Dear Mr Harvey, Thank you for taking the time to leave your review. We take all feedback seriously and, on receiving your review, we spoke with our entire team. Unfortunately, none of them have been able to recall the interaction you describe. As all of our calls are recorded, we would genuinely welcome the opportunity to investigate furthe, if you could let us know the number you called from, we will review our records and look into this thoroughly. I have reached out to you directly on several occasions and my offer to speak with you personally remains open. I make myself available to anyone who wishes to discuss their experience, and I'd very much welcome the chance to talk this through with you. We take great pride in the service we provide, and the experience you describe does not reflect the standards we hold ourselves to. Please do get in touch through any of the contact details available to you we would be glad to hear from you.
5/5
GoogleAs first time buyers I would highly recommend J W Wood! Julie has been fantastic from the start providing updates as quickly as possible. Whenever we rang everyone was so lovely and if Julie was busy we received a phonecall back within the hour every time. Couldn't be happier with our first time experience.
Thank you so much for this lovely review, Abbi. We know buying your first home can feel daunting, so it's wonderful to hear that Julie and the team kept you well informed throughout. Wishing you all the best in your new home. … More
5/5
GoogleGreat service, fast response and very honest. Thanks for the help
Many thanks for your kind words , we look forward to assisting you in the future.
5/5
GoogleFantastic service, especially Chloe who was super helpful and quick to respond to any queries. Honestly I recommend JW Woods to friends and family ☺️
Thank you Alex for taking the time to give this exceptional feedback, we will ensure Chloe receives it. We look forward to assisting you in the future.
5/5
GoogleI recently received excellent service from Ella and Lucinda at JW Wood Estate Agents and wanted to say thank you for all their help throughout the process. They were both professional, friendly, and incredibly responsive from start to finish. Communication was always clear and timely, and they made everything feel straightforward and stress-free. Their support, attention to detail, and willingness to go the extra mile really stood out. I genuinely appreciated how approachable and helpful they were throughout, and I wouldn’t hesitate to recommend JW Wood to anyone looking for a reliable and supportive estate agent. Thanks again, Ella and Lucinda!
We are so grateful taking the time to give Ella and Lucinda this review and so pleased they were able to assist you throughout your property journey. Look forward to being of assistance in the future.
5/5
GoogleWe had Gary from the Darlington office come out to value our property. As soon as he entered our house, he had nice things to say and seemed genuinely enthusiastic about its good points. He was clearly very knowledgeable about the Darlington property market, and took the time to answer all our questions. We also corresponded with Kaitlyn at the Darlington office, who was always very friendly and polite and quick to respond to our queries. The efficiency of the auto confirmations we received, reminders about our appointments etc. has been impressive too.
Many thanks Laura for this feedback. We will pass your comments onto Gary and Katilyn and we appreciate you taking the time to give this 5 star review to them. We look forward to being of assistance in the future.
4/5
GoogleThis review relates to Ella Armstrong, sales agent at JWWood in Darlington. Ella acted as our sales agent when we were selling our buy to let property. She was always friendly, helpful and professional. We will happily work with her in the future when we come to sell another property. Julia and Tony Clarke.
We appreciate your time in sending this kind review to Ella. We are pleased at your positive experience and look forward to assisting you in the future.
5/5
GoogleBrilliant sales team, kept us updated at every stage and house sold within 20 days. Would definitely recommend.
Thank you so much for your kind words, Louise. We're delighted we could keep you informed throughout and achieve such a quick sale for you. It's wonderful to know you'd recommend us. … More
5/5
GoogleJulie has been exceptional from start to finish. Would highly recommend her and the team at JW Wood estate agents.
Thank you so much for taking the time to leave such a lovely review, James. We're delighted to hear that Julie provided you with exceptional service throughout, and we really appreciate your recommendation. … More
5/5
GoogleI cant thank everyone at JW Woods enough for all there help and support and contact keeping me up to date with everything until my house sold. Fantastic staff and estate agents
We thank you Wendy for taking the time to give this 5 star review to the Consett team they will be delighted and look forward to being of assistance to you in the future.
5/5
GoogleExcellent service from Adrian, Vicki and Chloe. Would definitely recommend JW Wood.
Thanks so much for taking the time Ellen to give this feedback to the Chester le Street. We look forward to assisting you in the future.
5/5
Googlevery professional in all aspects of my needs for both purchase and sales relating to the quick sale and purchase i needed
Thank you so much for your kind words, Eric. We're really pleased we could help with both your sale and purchase, especially working to the timeframe you needed. Wishing you all the best in your new home. … More
5/5
GoogleSurvey completed and report received within a day! Amazing service and great communication throughout! Thank you
Many thanks for the 5 star review. Let us know if we can help again in the future. All the best.
5/5
GoogleThe whole experience has been so painfree , and this was due to the professional, thoughtful, approach, with Communication at 💯 throughout. Thank you. …
Thank you so much for your kind words, Donna. We're really pleased that the communication and professionalism made the process straightforward for you, that's always what we aim for. Wishing you all the best in your new home. … More
5/5
GoogleAfter nearly a year of stress, delays, and a very long property journey, we finally completed on our new home this Monday, and I honestly can’t thank the team at DKH Rickmansworth enough. What makes this even more impressive is that they weren’t even my estate agents, they were acting for the sellers. Yet throughout the entire process, Josh, Hannah, and Beth treated me with the same care, communication, and professionalism as if I were their own client. There were times during this move where things became incredibly frustrating, but DKH were always helpful, responsive, reassuring, and genuinely seemed to care about getting the move over the line for everyone involved. In all honesty, I had a far better experience with them than I did with my own estate agents. The team went above and beyond from start to finish, and even the thoughtful gift at the end was a really lovely touch after such a long slog. If I ever move again, I genuinely wouldn’t hesitate to use DKH Rickmansworth myself. A huge thank you again to Josh, Hannah, Beth, and the whole team. Wishing you all the best and continued success.
5/5
GoogleI have no hesitation recommending DKH, the team worked really hard to secure a sale.
5/5
GoogleTia has been great! Always updating me and calling me back promptly
Thank you for your lovely feedback! We’re so pleased to hear Tia has kept you updated and been quick to respond throughout. We’ll be sure to pass your kind words on to her!
4/5
GoogleSo far they have been very good , keeping us updated on how things are doing. Can't wait to have finally sale , to give full review
We're pleased to hear that you've been happy with the service so far and that our team has been keeping you updated throughout the process .We look forward to helping you reach a successful completion!
5/5
GoogleDawn was incredibly helpful throughout the process and answered all our questions. She acted promptly when we needed anything resolving too which was a huge stress reduction. Would 100% recommend!
Thank you so much for taking the time to leave such a lovely review, Jennifer. We're delighted that Dawn was able to support you so well throughout the process and keep things moving smoothly when you needed it most. It's wonderful to know … More
5/5
GoogleMy sale is going through rapidly and smoothly. Julie was my contact and found a buyer first time for me. I was delighted. I'd also like to mention Claire who was kind enough to help me with solicitors forms. Altogether a great team.
1/5
GoogleDawn Coulson
We're really sorry to hear your experience didn't meet expectations, this isn't the standard we hold ourselves to. We'd love the chance to put things right, so please don't hesitate to get in touch with us directly. We hope to hear from you soon.
5/5
GoogleWonderful service provided by the team at JW Woods Consett for the sale of my property. Excellent communication throughout, would definitely recommend.
Many thanks for your kind words Lewis, we look forward to assisting you in the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham has the most, with 899 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 877.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards: JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
