Trusted Agent profile
Verified
★★★★★
2,991 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,991 reviews on four platforms, rated 4.8 out of 5 overall.
2,743
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
207
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleReally impressed with how quick and easy it has been to deal with everyone at J W Wood. Abbie has been incredibly patient and kept us updated at all stages despite the ongoing difficulties with our initial buyer. The resale was treated with utmost importance and we had a confirmed sale within a week of marketing. Elizabeth has also been great to deal with. We wouldn’t hesitate to use you in future and thank you for your patience with regards to our situation 5⭐️
5/5
GoogleJWW helped to sell my house in 10 weeks, Barbara and Elizabeth were both so lovely whilst I was an anxious mess during the process ! They always helped, responded to emails quickly and reassured me. Would recommend the team ! All lovely and supportive. Martyn was fab with the initial property assessment and provided a great overview of the services of JWW. Great team to work with !
Thank you for taking the time to give this exceptional review to the team. We will ensure Barbara, Elizabeth and Martyn receive your kind words. Great to hear of your experience, we look forward to being of any assistance in the future.
5/5
GoogleI've used JW woods twice now very happy with the service I've received excellent
Many thanks for your kind words always appreciated by the team. We look forward to assisting you in the future.
5/5
GoogleThe team here in Bishop Auckland are amazing, they are friendly, understanding and respectful! Questions always answered, and fast at responding if they haven't got the answer they are happy to find out! The team and management always give you time and build good relationships with their clients! I would highly recommend them .. 😊 …
Thank you for taking the time to give the team at Bishop Auckland this 5 star review. We appreciate it and look forward to being of assistance in the future.
5/5
GoogleExcellent service from start to finish. Julie Prendergast was incredibly friendly, professional, and helpful throughout the whole process. Highly recommend JW Wood Estate Agents! ⭐⭐⭐⭐⭐
Thank you so much for taking the time to leave such a lovely review, Ahmed. We're really pleased that Julie was able to look after you so well throughout the process. It's wonderful to hear you had such a positive experience with us. … More
5/5
GoogleAbsolutely fantastic team always helpful and positive. Could not fault them would recommend them to anyone. They are a great estate agent and wish them well
Thank you so much for your kind words, Suzanne. It's lovely to hear that you found the team helpful and positive throughout, we really do try our best for all our clients. We're very grateful for your recommendation and wish you all the … More
5/5
GoogleVery friendly and efficient Excellent communication
Thank you so much for your kind words, Kath. We're really pleased that you found our service friendly and efficient, and it's lovely to hear that our communication was up to scratch. We appreciate you taking the time to leave this review. The JW Wood Team
5/5
GoogleI was impressed with Ben’s recent visit. He was incredibly informative and provided honest, expert advice without any pressure. It’s clear he's knowlegable about the area and detailed everything with clear justified facts. We truly appreciated his professional yet approachable manner and will certainly be reaching out to work with him again in the future.
Thank you Hatul, much appreciated.
5/5
GoogleThe whole team at DKH Ricky were fantastic in helping us secure our home after a 3 year house hunt. Ben was supportive and informative throughout the offering process, and once our offer was accepted, Hannah in the sales progression team was so proactive with solicitors on both sides to make sure everything moved along as quickly and smoothly as possible. Their help and expertise meant the sale went through as early as it could have done and their communication throughout was fantastic. During the sales process, Josh was so helpful and accommodating in showing us around the property as we made plans for renovations, and we felt like the whole team couldn't do enough to help. Highly recommend working with this fantastic team whether you're buying or selling.
5/5
GoogleWe can't recommend this team enough! The entire process of purchasing our property was handled brilliantly from start to finish. Everyone we dealt with was outstanding, but a special thank you to Beth and Hannah, who truly went above and beyond.
5/5
TrustpilotThe team here in Bishop Auckland are, helpful, warm and make selling/buying a more pleasant journey 😀
The team here in Bishop Auckland are amazing, they are friendly, understanding and respectful! Questions always answered, and fast at responding if they haven't got the answer they are happy to find out! The team and management always give you time and build good relationships with their clients! I would highly recommend them .. 😊
Many thanks for taking the time to give the team this wonderful feedback we will ensure they receive it. We look forward to helping you in the future.
5/5
GoogleVery professional and efficient company.
Thanks for the five stars, Mark! We’re glad we could provide the professional service you were looking for.
5/5
GoogleThe process of buying a house is an overwhelming experience and although for me the process has just begun the team at JWWood have been extremely helpful explaining each step of the way making the whole process less stressful and understandable.
Many thanks for giving an exceptional review. We are pleased the team enabled your experience to be less stressful. We look forward to assisting you in the future.
5/5
GoogleThe team at JWW have been great. Barbara Smith was extemely friendly and dealt with all my queries straight away and helped me secure my purchase at a great price. Thank you
Thank you Daniel, for providing this exceptional feedback to Barbara. We hope to be able to assist in the future.
5/5
GoogleProbably one of the best estate agents in the north and the staff are friendly and make life easy for you
Many thanks Barry for taking the time to give us this review. We look forward to being of assistance in the future.
5/5
GoogleUncomplicated and slick. Most of the stress was taken out of my transaction by a Team dedicated to a customer first approach. Thanks JWW
Many thanks Michael for taking the time to write this outstanding review. We will ensure the team reads your feedback and look forward to being of assistance to you in the future.
5/5
GoogleSarah has been considerate and kind throughout the sale of my mother’s property . She has been in regular contact to update her . All staff we had contact with have been very professional and personable. We would thoroughly recommend JW Woods .
Thank you so much for your kind words, Sally. We're really pleased that Sarah and the team could support you and your mother through the sale with regular updates and care. It means a lot that you'd recommend us. … More
5/5
TrustpilotReported our bathroom sink not draining…
Reported our bathroom sink not draining water, the same day Nicole rang us to see if we were available for a plumber to attend our property. The man fixed it that day. Brilliant customer service.
Glad we were able to help support you and many thanks for the feedback.
5/5
GoogleWe had a great experience working with Sarah. She was very friendly, approachable, and always willing to give helpful advice. We really appreciated her support and professionalism throughout. Very happy with our experience and would definitely recommend her.
Hi Ileana, Thank you so much for your kind words and it was a pleasure working with you throughout the process! Wishing you and your family all the very best in your new home!
5/5
GoogleAn absolute delight so far, Ella has kept us informed and up to date with our purchase and has acted in a very polite and professional manner. Would highly recommend.
5/5
GoogleAbbie assisted me recently in a house purchase and I could not recommend her enough! Huge thanks for helping me through my house purchase. She made the whole process feel a lot less stressful than I expected. …
Thank you so much for taking the time to share this, georja. We're delighted that Abbie could make your house purchase feel so much smoother and less stressful, she'll be really pleased to know how much her proactive approach and clear … More
5/5
GoogleMy family and myself came to the sad task of selling my late father in laws property with very limited knowledge or experience of the property market. From the very outset JW Wood Durham's Sale's team have been absolutely …
Thank you so much for your kind words, Lynda. We understand how difficult it can be to navigate a property sale during such a sad time, and we're really glad that Jonathan, Nikki and the team were able to guide you through the process with … More
5/5
GoogleHave dealt with JW Wood in Durham for many years, including many viewings, a recent purchase and the sale of my own home a few years back and I can't speak highly enough of them. …
Thank you so much for your continued trust in us over the years, Steven. It's wonderful to hear that Julie, Ann and Sarah have looked after you so well, and we're really pleased the communication and service have made your buying and … More
5/5
GoogleNicky was handling the sale of the house we're purchasing and she's such a pleasure to speak to and deal with, a breath of fresh air! She is super quick and on top of everything and is really friendly and helpful. So much so that I'm …
Thank you so much for your lovely words, Louisa. We're delighted that Nicky made your purchase such a smooth experience, and we'll be sure to pass on your kind feedback to her. It would be wonderful to help you when you're ready to sell, … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham has the most, with 899 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 877.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards: JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
