Trusted Agent profile
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★★★★★
2,994 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,994 reviews on four platforms, rated 4.8 out of 5 overall.
2,747
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
206
Reviews on Trustpilot
Business-wide
Send JW Wood a message.
JW Wood's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleDawn was incredibly helpful throughout the process and answered all our questions. She acted promptly when we needed anything resolving too which was a huge stress reduction. Would 100% recommend!
Thank you so much for taking the time to leave such a lovely review, Jennifer. We're delighted that Dawn was able to support you so well throughout the process and keep things moving smoothly when you needed it most. It's wonderful to know … More
5/5
GoogleMy sale is going through rapidly and smoothly. Julie was my contact and found a buyer first time for me. I was delighted. I'd also like to mention Claire who was kind enough to help me with solicitors forms. Altogether a great team.
1/5
GoogleDawn Coulson
We're really sorry to hear your experience didn't meet expectations, this isn't the standard we hold ourselves to. We'd love the chance to put things right, so please don't hesitate to get in touch with us directly. We hope to hear from you soon.
5/5
GoogleWonderful service provided by the team at JW Woods Consett for the sale of my property. Excellent communication throughout, would definitely recommend.
Many thanks for your kind words Lewis, we look forward to assisting you in the future.
2/5
GoogleAfter reaching out to Woods I asked for a valuation on my house, David come out to value it and told us we could get £100-105k maximum for our house, we then invited other estate agents who all said in the region of £115k, we then put it on …
Dear Bethany Thank you for providing feedback which we will use in a positive way. Valuation … More
5/5
GoogleGreat support provided by the Woods sales team in selling our home. Lots of viewings arranged resulting in numerous offers in the space of two weeks. Outstanding help, communications and advice provided during the process by Elaine …
Thank you so much for taking the time to leave such a lovely review, Michael. We're delighted that Elaine, Lindsay, Sarah, Helen and Ann were able to guide you through the sale so smoothly and achieve such brilliant results with multiple … More
1/5
GoogleDisappointing experience. Took time off work to attend a viewing, only to have the agent discuss a live offer with the seller in front of me during the appointment. It made for a really awkward and unprofessional situation. While they later acknowledged it could have been handled differently, they ultimately stood by their actions. Needless to say, I wouldn’t feel confident trusting them to handle a sale or purchase. Basic discretion during viewings shouldn’t be too much to expect.
Thank you for your honest feedback. We're genuinely sorry your viewing experience didn't meet the standard you, and we, would expect. Your comments have been noted and we'll make sure lessons are learned. We wish you every success with your property journey, and we're sorry we weren't able to make a better impression.
5/5
GoogleExcellent communication from Sales team. Keeping us informed of viewings and feedback. Dawn, Sales Coordinator dealt with us once sale agreed, advising of next steps, updating us at different stages. Would definitely recommend as service has been exceptional. Thank you 😊.
Many thanks for taking time to give the team feedback, we look forward to assisting you in the future.
5/5
GoogleThey helped me in every way possible can't thank them enough. Even when I had questions I wasn't sure about they reassured me. Thank you
Many thanks for taking the time to give this review. We look forward to being supportive in the future.
5/5
GoogleWe have had a great experience dealing with Kaitlyn & Ella at JW Wood, 5 star service! Looking forward to working with them for the years to come.
Thank you for your kind words and 5-star review, Kaitlyn will be thrilled to hear this!
5/5
GoogleA comprehensive survey, easy to understand including the technical details and produced in a timely manner.
Many thanks for the 5 star review. Wishing you the best.
2/5
TrustpilotThe house I was purchasing was in an…
The house I was purchasing was in an area where other houses was going cheaper but they hiked the price up with structural issues like severe damp throughout the home,water leaks from chimney breast and crumbling walls all hidden behind wall paper but despite this the asking price was higher than other selling homes similar and had the nerve to agree to me going half on repairs accepted my offer but even then the offer I made was still higher than what the other homes in the area was asking for with lots of work need doing I felt this was wrong in the end the seller refused to lower the price I withdrew due to this issue plus her solicitor didn't answer all the questions from enquiries plus the seller appeared rude when ask a question regarding the property which didn't have insurance and it wasn't registered I felt it was not worth the money even my offer it was overpriced I felt I couldn't trust this estate agent to be honest again in the future I was glad I withdrew my offer as this wouldn't have been a good investment they remarked it for some other gullible person to buy at the same hiked up price if you want to sell a home pricey at least repair it and refurbish it that to me will justify the price hike but to hike up the price more than other homes in the area and leave it in such a state of disrepair is completely taking the biscuit also it's good to note the other homes going as much as £10,000 cheaper was in much better repair I couldn't make this up if I tried it's unbelievable.
Thank you for taking the time to share your experience with us - we're sorry to hear that this purchase didn't go as you had hoped, and we completely understand your frustration. We'd genuinely like to learn more about your concerns and look into the matter further. Please don't hesitate to get in touch with our Bishop Auckland manager directly, who will be happy to discuss this with you.
4/5
GoogleI am extremely pleased with the excellent team at J W Wood, David, Julie and Nicky have been very helpful and professional in handling the sale of my property. I received an offer for the full asking price in under 48 hours, which was …
Thank you so much for taking the time to leave such detailed feedback, Lyn. We're delighted that David, Julie and Nicky could help you achieve a full asking price offer so quickly, and we're sorry to hear about the frustration with the … More
5/5
GoogleKeep you up to date and always helpful. Also dealt with Dawn at after sales who kept us up to date regularly. Thank you
Many thanks for taking your time to give feedback. We will ensure Dawn receives this review, and as a team we look forward to being of support to you in the future.
5/5
GoogleJWW helped to sell my house in 10 weeks, Barbara and Elizabeth were both so lovely whilst I was an anxious mess during the process ! They always helped, responded to emails quickly and reassured me. Would recommend the team ! All lovely and …
Thank you for taking the time to give this exceptional review to the team. We will ensure Barbara, Elizabeth and Martyn receive your kind words. Great to hear of your experience, we look forward to being of any assistance in the future.
5/5
GoogleSuperb service provided by all the staff Especially Nicky and Kelly who gave 100% Thank you
Thank you so much for your kind words, Peter. We're delighted that Nicky and Kelly looked after you so well, they'll be thrilled to hear your feedback. We really appreciate you taking the time to share your experience. … More
5/5
GoogleGreat help and support with purchase of my new home from Julie Leithead. Always very helpful, friendly and answered all questions I had.
Many thanks for these kind words, we look forward to helping in the future.
5/5
GoogleThe Team at JWW were excellent. The property was well advertised, they communicated all the time with the seller and prospective buyers. Nothing was too much trouble and resulted in a very good outcome for the seller and buyer
We are delighted to hear about your experience and grateful for your 5 star review. We look forward to assisting you in the future.
5/5
GoogleRating only, no written review.
We thank you for your 5 star rating. We look forward to assisting you in the future.
5/5
TrustpilotVery helpful staff who gave lots of…
Very helpful staff who gave lots of good advice.
Many thanks for your kind words. We look forward to being of support In the future.
5/5
GoogleVery friendly, professional and helpful at all stages of the house purchase. Would highly recommend.
Many thanks for your kind words, we look forward to being of assistance in the future.
1/5
TrustpilotDisappointing experience
Disappointing experience. Took time off work to attend a viewing, only to have the agent discuss a live offer with the seller in front of me during the appointment. It made for a really awkward and unprofessional situation. While they later acknowledged it could have been handled differently, they ultimately stood by their actions. Needless to say, I wouldn’t feel confident trusting them to handle a sale or purchase. Basic discretion during viewings shouldn’t be too much to expect.
Thank you for your honest feedback. We're genuinely sorry your viewing experience didn't meet the standard you, and we, would expect. Your comments have been noted and we'll make sure lessons are learned. We wish you every success with your property journey, and we're sorry we weren't able to make a better impression.
5/5
GoogleWe engaged J M Mason to carry out a Special Defect Survey, as our potential purchasers survey had shown some potentially very worrying results on our home. Our appointment was set up quickly by Claire & the whole process has been very efficient. Following Jonathon's investigation, he took the time to verbally explain his findings & gave us advice on the way forward & the written report followed quickly thereafter. We are very pleased with the service we have received & would not hesitate to use this company again, should the need arise.
Thank you so much for your thoughtful review. We’re delighted to hear that you found the process efficient and that Jonathon’s investigation and advice gave you clarity and reassurance about your property. Claire and the team will be pleased to know their efforts made the experience smooth for you.
5/5
GoogleHave recently used JM Mason chartered surveyors to do a level 3 survey in my potential new property Found Claire in the office to be extremely helpful and friendly in our dealings on the phone Also met Jonathon who was extremely professional and helpful with his advice and guidance Received his report which is very precise and full of information to help us through the ongoing process and he has also been available to give us advice about the content of his report From start to finish we have been very impressed with this company and would have no hesitation in recommending them going forward
Thank you so much for your kind words and for taking the time to share your experience with JM Mason Chartered Surveyors. We're delighted to hear that Claire and Jonathon provided you with helpful, friendly, and professional service throughout the process. It's great to know that Jonathon's detailed report and ongoing advice have been valuable to you during this important step. Your recommendation means a lot to us, and we're thrilled to have been able to assist you. Wishing you all the best with your new property!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham has the most, with 899 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 878.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards: JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
Send JW Wood a message.
