Trusted Agent profile
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★★★★★
2,993 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,993 reviews on four platforms, rated 4.8 out of 5 overall.
2,743
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRebekah is friendly and efficient when arranging appraisals and answered all my questions - very helpful!
Thank you so much for your review! We are happy to hear Rebekah provided a positive service, thank you for choosing DB Roberts!
5/5
GoogleHave really appreciated the support of Ashleigh and Sue, throughout what turned out to be a longer purchase process than anticipated. They have both reassured me when I have needed it that we would eventually get there and tried extremely hard to keep communications going with all parties.
Thank you for your lovely review! We are happy to hear our team have been reassuring and supporting during the process. Thank you for choosing DB Roberts!
5/5
GoogleHighly recommend! The team at JW Wood have been amazing from start to finish with my house purchase. I've been kept updated throughout, communication has been very good and nothing has been too much trouble.
Thank you so much for your kind words, Bethany. We're really pleased to hear the communication and updates throughout your purchase were helpful, it's something we always aim to get right. Wishing you all the best in your new home. … More
5/5
TrustpilotVery positive experience
Very positive experience. I would definitely recommend this Agent for house purchase or Sales
We appreciate your kind words and look forward to assisting you in the future.
5/5
GoogleJW Wood has been very helpful and supportive from the get go. All of the staff have been friendly and helped us with any queries we had. JW Woods showed potential house buyers around and worked within a timeframe that suited everyone. We feel that we chose the best estate agents and would like to thank them all for the services that have been provided.
Many thanks for your kind words, we look forward to assisting you in the future.
5/5
GoogleVery helpful i would definitely recommend
Many thanks for your kind words and taking the time to feedback. We look forward to assisting you in the future.
1/5
GoogleVery disappointed in the customer service at JW Wood. Very slow at responding to emails from tenants.
Hi, thank you for taking the time to share this. We're sorry to hear the service didn't meet your expectations, and we'd really like to understand what happened so we can put it right. Could you get in touch with us directly at … More
5/5
GoogleExcellent service provided by both Jonathan and Claire. Quick turnaround and a complete and thorough report was provided.
5/5
GooglePLEASANT EASY GOING STAFF
Thanks for the 5 star review and we are pleased our Bishop team were able to help.
5/5
GoogleSelling the house as a result of a divorce is never easy but you smashed it guys. Compassionate, firm and professional throughout the whole marketing phase. Can't thank you enough.
Thank you so much for taking the time to leave this review, Emily. We know how difficult the circumstances were, and we're really glad we could make the process as smooth as possible for you. Wishing you all the best for the next chapter. The JW Wood Team
5/5
GoogleReally good experience from start to finish. Kept us well informed of interest.
We appreciate you taking the time Stephen to give us feedback. JW Wood look forward to being of any assistance in the future.
5/5
GoogleJoshua has been a great contact at this agency. He understands our requirements and has found some great contenders for property purchases. He really went above and beyond to help us with several back to back viewings to ensure we were able to see them as efficiently as possible. Thank you!
5/5
GoogleI’ve found Ashley and the team at JW Wood professional, helpful and great to deal with. Highly recommended.
Thank you so much for your kind words, Adrian. We're delighted to hear that Ashley and the team provided you with such a positive experience. We really appreciate your recommendation. … More
5/5
GoogleFrom first arranging viewing through negotiation and documents Sarah and the team at JWW have been first class, looking forward to transaction completing and new home
Thank you so much for your kind words, Liam. We're delighted that Sarah and the team have been able to support you throughout the process, and we're keeping our fingers crossed for a smooth completion into your new home. … More
5/5
GoogleExcellent service from start to finish. Julie was professional, approachable and kept me updated every step of the way. She made the whole process straightforward and stress-free. I’d happily recommend the team to anyone buying or selling a home. Thank you!
Thank you so much for your kind words, Mohsin. We're really pleased that Julie could make the process straightforward for you, and it's lovely to hear that her communication kept you well informed throughout. We appreciate you recommending … More
4/5
GoogleWe recently purchased our new home which was sold with DBRoberts. Our buying process took longer than we expected, and we had communications with the sales progression team, unfortunately a member of staff left this team halfway through our …
Thank you for your honest feedback. We are happy to hear that Sue was able to take over and make the process easier for you. We wish you the best in your new home!
5/5
GoogleProperty was very well marketed and quickly sold and the follow up and communication from Nicky was first class.
Thank you so much for this lovely review, Richard. We're delighted that you were happy with how we marketed your property and that Nicky kept you so well informed throughout the sale. It was a pleasure to help you. … More
5/5
GoogleDealing with j.w.woods. is a pleasant experience ,nothing is a problem to them and.always willing to help when required. I would recomend them.to.anyone
Many thanks Jim for taking the time to send this feedback to the Chester le Street they will be very grateful to hear of your experience. We look forward to assisting you in the future.
5/5
GoogleThe team at Jjwoods Darlington are amazing they have made my experience so easy I would highly recommend them when selling a house 10/10 thank you so much x
Michelle thank you for taking the time to give feedback to the Darlington office. We are so pleased selling your property through us was streamlined and we look forward to assisting you in the future.
5/5
GoogleExcellent friendly service. Prompt response to emails. House sold in one week. Highly recommended
Many thanks for your kind words. We look forward to assisting you in the future.
5/5
GoogleFriendly, informative and quick to provide results, always available for a call or email and willing to explain regardless of how simple a question is. As long as you respond and provide anything requested they will do the heavy lifting in …
Thank you so much for taking the time to share your experience, Lorna. We're really pleased that you found the team so approachable with your questions and that the process felt straightforward from your end. It's lovely to know we made a … More
5/5
GoogleI dealt with Elaine who was great to deal with, she kept me updated on all aspects and she is very professional and easy to deal with, very friendly lady. …
Thank you so much for taking the time to leave such a lovely review, Charlie. We're really pleased that Elaine, Sarah and Julie looked after you so well throughout the process, and it's great to hear your sale went through so smoothly. We … More
5/5
GoogleWould highly recommend JWWood. Sarah has been professional and responsive throughout the purchase. She has been very positive and so helpful. …
Thank you so much for your kind words, Mark. We're delighted to hear that Sarah provided such professional and helpful support throughout your purchase. Wishing you all the best in your new home. … More
5/5
GoogleThe team at JW Wood have been very helpful. Communication is excellent making the initial purchase process run very smoothly.
Thank you so much for this lovely review, Annette. We're really pleased that our communication has helped make your purchase process run smoothly. Wishing you all the best in your new home. … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham has the most, with 897 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 877.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards: JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
