Trusted Agent profile
Verified
★★★★★
3,001 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,001 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThe Darlington team have been…
The Darlington team have been absolutely brilliant in supporting the sale of my house. They have taken a lot of stress off me during a difficult personal period. I can't praise them enough.
Thank you so much for your kind review! We’re truly humbled to hear how much support our Darlington team was able to provide during such a challenging time.
5/5
GoogleGreat company fast response to my enquiry,and where at the property doing the survey within a week. Got the report back the same day very detailed and informative. Would highly recommend this company.
Thanks for the kind words and 5* review, its much appreciated
5/5
GoogleExcellent service, Claire went out of her way to help get our survey done quicker. Would definitely recommend.
Many thanks for leaving a 5 star review. We shall certainly pass on to Claire who will be delighted with your comments.
5/5
GoogleClaire is very professional and nothing is too much trouble for her or the team in general. Reports delivered promptly and professionally. Can’t recommend them highly enough
We are delighted by your feedback and 5 star review.
5/5
GoogleThe service was second to none and I would definitely use JW Wood again and recommend you to anyone in need of your services.
Dear Nicola thank you for your recommendation and kind words.
5/5
GoogleClaire and the team have been a great help in arranging and doing my survey. Could not have asked for a better experience. They communicated consistently, keeping me in the loop the whole process and I even received the report back the same day as my survey. I could not recommend JW Wood more.
Thank you for your great review!
5/5
GoogleRating only, no written review.
Thank you for your 5* review Jeannette!
5/5
GoogleA very good professional report which was clearly laid out and easy to comprehend I recommend J W Wood Surveyors for any surveyors report
Thank you for your 5* review Edward!
5/5
GoogleJW Wood provided a me with a homebuyers report. They were very helpful with my enquiries and gave a prompt and efficient service. Thank you.
Thank you for your great review!
5/5
GoogleA first class service! I would recommend JW Wood to anyone. From contacting the office to arrange the survey to receiving my Home Buyers report. It was fast, and reasonably priced service! 10 out of 10.
Hi Robert - thank you for your wonderful review, your words are appreciated
5/5
GoogleHad a wonderful experience with jw wood on our first house purchase, everything was sorted by Chloe and was done very quick,all questions we had were answered quickly and efficiently
Great to hear you got a great service from Chloe. Wishing you all the best!
5/5
GoogleAn excellent and professional service provided by the team when purchasing our home. I’m so pleased that the seller chose you,. Abbie was excellent chasing up the other side and corresponding between both party’s keeping us informed along the way. Thank you very much for all of your time and efforts. 😊 …
Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that you were pleased with the service you received during your home purchase. It’s wonderful to know that Abbie’s dedication and communication made such a positive difference throughout the process. She always strives to ensure everything runs smoothly, and your feedback means a great deal to her and the entire team.
5/5
GoogleWe had a great experience, they were all very helpful and we had quick and efficient assistance in this process.
Thanks for leaving our Chester team a review. If we can assist in any way please let us know.
1/5
GoogleTerrible experience from start to finish avoid this agent at all costs
We're sorry to hear about your experience and truly regret that we didn’t meet your expectations. We’ve already invited you to speak with our branch manager to discuss your concerns in more detail and see how we can resolve the issues. … More
5/5
GoogleRating only, no written review.
Thank you for the 5 star review! Wishing you all the best. JWW Chester le Street.
5/5
GoogleKept up to date with all viewings, and on the 3rd viewing an offer was made which we accepted,house only been up for sale for 3 weeks, brilliant.
Thank you for your review, it is very appreciated.
5/5
TrustpilotThorough, efficient, considerate, and understanding
Excellent communication and attention to detail with understanding what a stressful time house buying and selling can be for sellers and buyers. It's the human element to the service for which I'm writing this review, and which was very much appreciated. And in that vein I've got to commend consultant, Nicky Hall, for delivering all these qualities at Woods.
Thank you so much for your thoughtful review! We're thrilled to hear that our communication, attention to detail, and the human touch we bring to our service made a difference during such an important time.
5/5
GoogleJW Wood have been excellent from start to finish in helping us to sell our house at a price we are very happy with. The whole team have been friendly, efficient and professional. Kerry Palmer has been our main contact for the sale and has …
Thank you so much for taking the time to leave such a detailed and heartwarming review! We are delighted to hear that you were happy with the service you received throughout the process of selling your house. It’s fantastic to know that … More
5/5
GoogleVery nice company to deal with. Good value for money as well and the survey is really easy to understand.
A lovely review thank you and we are pleased we were able to offer the service you required.
5/5
TrustpilotJust easy to deal with
Just easy to deal with, prompt feedback
Short n sweet but great review thank you!
5/5
TrustpilotExcellent customer care
Excellent customer care. Prompt and helpful.
Thanks for the 5 star review. Let us know if we can assist in any other way.
5/5
TrustpilotJulie and Sarah were so friendly and…
Julie and Sarah were so friendly and helpful throughout the full process! Will 100% be recommending to others. Credit to the company
Thank you so much for your wonderful review! We’re thrilled to hear that Julie and Sarah made such a positive impact during your experience.
5/5
TrustpilotSuperb!
Another great marketing and sales experience from the team at JW Wood. My mother has used them over the years and they have always been excellent. They seem to have a better pool of buyers and the house was sold in a couple of weeks which was amazing. There is a downside, we used their conveyancing services which were terrible and very stressful to deal with. They were so slow that we ended up being stung for SDLT, communication was none existent too. I had to source seperate independent additional legal advice which cost us as they were getting things wrong with one thing and another. They're not directly part of JW Wood and therefore the above is not a reflection on JW Wood whose aftersales team were as frustrated as we were. A big thank you to Kelly in JW Wood aftersales for helping us sort out the conveyancers, you were superb! Thank you. So a massive thank you to Geoff, Sarah, Julie and team JW Wood. We're in our new property, mother is safer for it and we are very very happy because of all your help. I wouldn't use anybody else because JW Wood have always delivered a fantastic five star service. Thank you! 🙂 June & Stephen
Thank you, June & Stephen, for taking the time to share your experience! We’re so pleased to hear that your sales and marketing experience with our team was excellent and that we could help you achieve a quick sale. Your kind words about Kelly, Geoff, Sarah, Julie, and the rest of the team truly mean a lot to us, and we’ll make sure to pass your thanks along to them. We’re sorry to hear about the difficulties you encountered with the conveyancing service. While this service is not directly part of JW Wood, we completely understand how frustrating and stressful this must have been for you. It’s great to know that Kelly was able to step in and provide support during such a challenging time.
5/5
GoogleExcellent service, Adrian did a great job rapidly setting up the sale and excellent communication and organisation of viewings by Vicky Milligan. We were always kept up to date. I highly recommend this company.
Thank you so much for your kind words and glowing recommendation! We're thrilled to hear that Adrian's swift handling of the sale and Vicky Milligan's excellent communication and organisation made a positive impression.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
