Trusted Agent profile
Verified
★★★★★
3,001 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,001 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleReally friendly and informative helped with all stages of process professionally and helped with any questions I had as a first time buyer
Thanks Adam for the 5 star review. We are pleased our Durham team were able to assist your first property buyer experience. We look forward to helping you with the next one too!
5/5
GoogleWe're buying a house sold by the JJW Durham branch and they've been very quick to respond and helpful. I've dealt with Julie who was great. I suspect that we will chose them to sell with when we move on again.
We would be delighted if we can assist again in the future so please let us know if and when we can help.
5/5
GoogleVery grateful to Julie Prendergast and her team for all the advice and support given and guiding me through this process
Thank you so much for your kind review! We're so pleased that Julie Prendergast and her team could guide you through this process and provide the advice and support you needed.
5/5
GoogleI had Lauren visit today for a house inspection. She is such a credit to JW Wood, she is a breath of fresh air, professional, friendly and approachable!
Thank you so much for your kind words! We're delighted to hear that Lauren made such a positive impression during the house inspection.
5/5
GoogleGreat experience so far with JW Wood - buying a property and Ann has been super responsive and helpful :)
Thank you so much for your kind words! We’re delighted to hear you’ve had a great experience with us, and we’re thrilled that Ann’s responsiveness and support have been so helpful during your property purchase.
5/5
GoogleFrom the very start of selling our house J W Wood have been incredible. When Jonathan came to value our house, he was friendly and very helpful with tons of knowledge to share! Once on the market, Julie and her team couldn’t do more for us. …
Thank you so much for your thoughtful review! We’re absolutely delighted to hear about your positive experience with J W Wood. Jonathan and Julie, along with the rest of the team, are truly committed to providing knowledgeable, friendly, … More
5/5
GoogleRating only, no written review.
Thanks for the 5 star review :)
5/5
TrustpilotExcellent service from JJWood would use…
Excellent service from JJWood would use them again Thanks to all the team
Many thanks for the 5 star review. Let us know when you are in need of assistance next.
5/5
GoogleFault less experience from start to finish. Great service from all staff. Informed at every step. …
Thank you so much for your fantastic review! We’re delighted to hear that you had a faultless experience and found our service helpful every step of the way. Your kind words mean a lot to our team, and we’re especially grateful for your recommendation.
5/5
TrustpilotI've had a fantastic experience letting with JWW
I've had a fantastic experience letting my properties with Paige and the JW Wood team at the Darlington branch over the past years and have nothing but the highest praise for them. Any issues I've had, have been handled promptly and efficiently alongside wonderful customer service. They even found me a great builder when one of my rentals needed a renovation. Paige, Gill, Fiona and the team have been an absolute pleasure to work with and I'll certainly be letting more properties with JW Wood in future! A***
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had such a fantastic experience letting your properties with Paige, Gill, Fiona, and the team at our Darlington branch.
5/5
TrustpilotOutstanding
JW Wood Durham recently sold my mum's property. They could not have been more helpful, kind and supportive during the entire process. Thank you so much to Jonathan, Julie and her team. Having to use other agents for viewing other properties has only highlighted the professional and experienced attitude of JW Woods in comparison. ******
Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that Jonathan, Julie, and the team at our Durham branch provided such helpful, kind, and supportive service throughout the process of selling your mum’s property. Your praise means a great deal to us, and it’s wonderful to know that our professionalism and experience stood out to you. We truly appreciate your feedback and wish you and your mum all the very best for the future. If there’s anything else we can assist you with, we’re always here to help!
5/5
GoogleWe're buying a house sold by the JJW Durham branch and they've been very quick to respond and helpful. I've dealt with Julie who was great. I suspect that we will chose them to sell with when we move on again.
We would be delighted if we can assist again in the future so please let us know if and when we can help.
5/5
GoogleJulie is absolutely amazing, helped us as first time buyers with everything we've needed
Thanks for the lovely review and Julie will be delighted to read your feedback.
5/5
GoogleAlways professional, caring staff with brilliant knowledge of the business. Many thanks
Thank you so much, Dorothy, for your wonderful feedback! We're thrilled to hear that you found our team professional, caring, and knowledgeable. Your kind words mean the world to us and motivate us to keep providing the best possible service.
5/5
TrustpilotGreat service
Great service , Sarah Perrin . From Durham branch was great and made the whole process of letting my property stress free .
Thank you for your wonderful feedback! We're so pleased to hear that Sarah Perrin from our Durham branch provided you with great service and made the process of letting your property stress-free.
5/5
TrustpilotI was the buyer of the property sold by Sarah Graham of JW Woods.
I was the buyer of the property sold by JW Wood. Sarah Graham was excellent and very swift with arranging the necessary information to be exchanged. As a first time buyer, I would highly recommend to anyone. No stress, easy experience!
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to make your first-time buying experience smooth and stress-free. Your recommendation means a lot to us, and we’re thrilled to have been part of this exciting milestone. Best wishes in your new home!
5/5
GoogleJW WOODS most friendly helpful professional estate agents out there, wouldn't use anyone else, sold twice with amanda dowson and team the whole process from start to finish was above& beyond thank you to the full team 10/10
Hi Shavonne Thank you so much, that’s a very kind review … More
5/5
GoogleI could not believe how fast this was! I asked JW Wood to market my Mother's house and within a week there was an offer. I can't thank them enough, and the process is as easy as possible. Thank you so much JW Wood!
Hi Sean Thank you for the great Review!! … More
5/5
GoogleBarbara Smith handled my offer, acceptance and. ID checks. I can’t tell you how amazing she was, obviously having the offer accepted meant so much to me but Barbara handled this with such a personal touch she made the nervous process a dream. She is a credit to JWW clients
Hi Tracey Thank you for the very kind review, and I’m sure Barbara will be delighted.
5/5
GoogleRating only, no written review.
Hi Alex Thank you for your review … More
4/5
GoogleRating only, no written review.
Hi Jinil Thank you for your review … More
5/5
GoogleCurrently selling and purchasing properties with JW Wood and the whole team have been absolutely amazing to work with. It's been no stress at all, they've been very diligent, considerate and professional. Also, they are so natually friendly and approachable. Looking forward to completing our transactions with them!
Hi Jamie Thank you ever so much for your very kind review … More
5/5
GoogleThis is now the second time I've had the pleasure of dealing with JW Wood, Bishop Auckland. This time, Amanda, who has been really approachable and time sensitive with my matter. Thanks again Amanda and co!
Hi Jamie Thank you ever so much for your very kind review … More
5/5
GoogleProfessional, efficient and friendly service throughout from Amanda. Highly recommend!
Hi Jenna Thanks for the great review! … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
