Trusted Agent profile
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★★★★★
2,994 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,994 reviews on four platforms, rated 4.8 out of 5 overall.
2,747
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
206
Reviews on Trustpilot
Business-wide
Send JW Wood a message.
JW Wood's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFrom the moment I stepped through the door I was made very welcome by Sarah Graham, she got me a chair so we could sit and discuss my plans and she could gather the information she required, the rest of the team have also been very helpful on the phone if sarah hasn't been available to speak to , I appreciate all of their help .
5/5
GoogleNicky Hall was lovely
Thank you so much for your kind words, Elizabeth. We're delighted to hear that Nicky provided you with such a positive experience. We'll be sure to pass on your feedback to her. … More
5/5
GoogleGreat service from nice people. Julie Leithead was exceptionally professional with handling my property purchase from JW Woods!
Thank you for your kind words! We are happy to know that Julie assisted you in you're property purchase.
5/5
GoogleThe team at Jw Wood were all very helpful and very efficient Jade was excellent
Many thanks for your kind words and taking the time to give feedback to Jade we will pass this on. We look forward to being of assistance in the future.
5/5
GoogleAbsolutely fantastic service. Staff are honest, friendly, enthusiastic and knowledgeable. They kept me updated at every stage. Can't recommend them enough.
We appreciate your feedback and pleased you had a good experience with the Consett team. We hope we can be of assistance in the future.
5/5
GoogleBeen very good help us in are your of need especially after loosing are mam
Thank you so much for taking the time to respond to us the Consett team appreciates this. We are so sorry for your loss but we are glad that we made things easier.
5/5
GoogleMy experience at jw Wood was positive from the start helped by the friendly Julie leithead and the rest of staff who help you all the way thank you all from rita dodd
Many thanks for your kind words Rita we will pass your feedback onto Julie and the team in Consett. We will look forward to assisting you in the future.
5/5
GoogleRating only, no written review.
Hi, Suji. Thank you so much for rating your experience with us so highly!
5/5
TrustpilotSale of 21 minster court
From the moment I stepped through the door I was made very welcome by Sarah Graham, she immediately got me a chair so we could sit and discuss my plans and get the information she required , the rest of the team have been very helpful on the phone if sarah hasn't been available for me to speak to at the time ,I appreciate all their help .
Many thanks for your kind words. We are so pleased Sarah was able to assist you we will pass on this feedback to her and if we can assist you in the future please don't hesitate to ask.
5/5
GoogleFantastic Sale again with J W Wood! Selling our property in just 9 days ! Great service from our initial enquire about a valuation, we felt in safe hands …
Many thanks for your review we are so pleased that Jade could assist you in selling you're property. We look forward to assisting you in the future.
5/5
GoogleWhat can I say about the service received by the staff in the Consett office as well as Dawn in the after sales team except absolutely outstanding. From finding a buyer quickly to resurrecting the deal when it appeared to have collapsed and …
Thank you for your kind words! We will pass this on to Dawn and the Consett team who will be grateful to hear they assisted you in your sale. We look forward to helping you in the future.
5/5
GoogleJade and the rest of the Consett team did a fabulous job marketing my late mothers house, especially as its such an emotional sale for me. I received and accepted an offer within 2 weeks of the property going on the market. I was always …
"Thank you for your kind words, Jade and the team are grateful to have supported you through this emotional sale and are thrilled we could help secure a great outcome."
5/5
GoogleFrom first submitting our viewing request, we’ve found the team at JW Wood in Consett to be brilliant! Denise has been approachable, proactive and super efficient in communication, it’s honestly been a pleasure. Julie and Linda were both …
"Thank you for your fantastic feedback, Denise, Julie, Linda, and the whole team are thrilled to hear you had such a positive experience with us!"
5/5
GoogleWhat a pleasure to deal with. So my contact was Julie leithead and may I add made the process a pleasure . From booking a viewing . To showing us around and answering are questions. To negotiating price . I found her friendly approachable …
"Thank you for your wonderful review, Julie is delighted to have made the process enjoyable for you, and we truly appreciate your recommendation!"
5/5
TrustpilotThe staff at the Chester le street…
The staff at the Chester le street branch have been amazing. Special shout out to Adrian, Vicky and Chloe who have all been a massive help to us. We would recommend them to anyone wanting fantastic help. Thank you all .
Many thanks for this review, we will pass your thanks onto the team and look forward to assisting you in the future.
5/5
GoogleGreat service & experience From very first contact - JW Wood have been brilliant & hyper efficient! Communication has been superb and customer service 2nd to none! I would like to mention two members of staff in particular: Julie who met me for the viewing - super friendly, honest, helpful & constructive! Also, Ella who has been dealing with me from the office from point of enquiry! She understood & accommodated my communication restrictions, dealt with & responded rapidly, handled everything without delay/issue/concern + played a major part in the smooth progression of my house process! Many thanks team!
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with JW Wood. Julie and Ella will be delighted to know their efforts made such a difference for you. Providing efficient, friendly, and accommodating service is what we strive for, and it’s fantastic to know we hit the mark. Wishing you all the best in your new home!, The JW Wood Team
5/5
TrustpilotFast and helpful, great result
I bought this house through JWW four years ago and had no hesitation to use them again. The viewing by the estate agent took place with photos taken on the same day. The house was on the market within seven days, five viewings booked and made, three offers and a sale agreed in under two weeks start to finish. Very helpful and efficient. Thank you to Jonathan and Nikki
Many thanks for taking the time to write to us. We will pass your thanks onto Jonathan and Nikki. We look forward to assisting you in the future.
5/5
GoogleWe did our first sale with JWW and it was a very easy and stress-free experience. Tracy was great to come evaluate the house and take the pictures (that looks amazing!), then Jade was very friendly and super efficient as our property consultant. The house was live on the Friday and sold by Wednesday! Can't be more efficient than that!
Many thanks for you're kind words and taking the time to leave us a review. Both Tracy and Jade are happy to have made this a pleasant experience. Let us know if we can help again in the future.
5/5
GoogleWe would very much like to thank DKH for their professional service, giving us full communication at all times. We would highly recommend them and once again a big thank you.
5/5
GoogleBeth was very helpful and provided a great service.
5/5
GoogleI would highly recommend JM Mason Chartered Surveyors. Both Claire and Jonathan are friendly and approachable and provide sound advice. I am more than happy with the top quality service and positive experience I received from a very professional team.
Many thanks for leaving us a review. Jonathan and Claire will both be delighted to read your feedback.
5/5
GoogleA very quick and straight forward offer in my property. Vicky has been extremely helpful and easy to contact; she responds very quickly too. Makes a stressful time run smoother. Thanks.
"Thank you for your kind words, Vicky is thrilled to have made the process smoother for you and appreciates your feedback!"
1/5
GoogleIve emailed and husb has too about viewing a bungalow for sale. No response. Wouldnt like them to sell my home if they dont bother contacting people back!
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and would like to make things right. Please feel free to reach out to our branch manager at a.siddall@jww.co.uk so we can better understand the situation and work towards a resolution. Your input is valuable to us, and we appreciate the opportunity to improve.
5/5
TrustpilotReally professional staff
Really professional staff, who went out of there way with as much information as possible, sold mine within a week
Thank you so much for taking the time to respond to our team. You're feedback is important to us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham has the most, with 899 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 878.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards: JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
Send JW Wood a message.
