5/5
GoogleWe have been so impressed with service we received from start to finish. Everyone had been so enthusiastic and professional.
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
2,994 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,994 reviews on four platforms, rated 4.8 out of 5 overall.
2,747
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
206
Reviews on Trustpilot
Business-wide
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Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL899 reviews · 684 on Google (4.8)45 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL878 reviews · 666 on Google (4.8)47 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ769 reviews · 573 on Google (4.9)32 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA526 reviews · 329 on Google (4.9)20 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH509 reviews · 310 on Google (4.8)23 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ472 reviews · 257 on Google (4.8)26 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL305 reviews · 111 on Google (5.0)15 in the last 90 days
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JW Wood office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleFrom start to finish, Ben and his entire team have been nothing short of exceptional. They were professional, knowledgeable, and genuinely supportive throughout the whole process. A special thank you to Caroline, Hannah, and Beth, who not only clearly know exactly what they’re doing, but also made what is normally an extremely stressful experience feel so much more manageable and reassuring. They were there for me every step of the way, always approachable, responsive, and kind. I can wholeheartedly recommend them to anyone embarking on the journey of selling their home. Thank you all from the bottom of my heart. Sam Gillam
5/5
GoogleJust in the process of purchasing a house with JWoods and everything great so far. Staff quick and efficient and easy to contact and talk to
Agent replied · 24 March 2026
Thank you Tracey for your kind words we are pleased to hear of you're experience so far
5/5
GoogleVicky has been fantastic to work with. Her communication was outstanding, she kept us updated regularly, responded quickly to any questions, and explained everything clearly. She was professional, approachable, and really helped make the process as smooth as possible. We wouldn’t hesitate to recommend her.
Agent replied · 24 March 2026
Many thanks Claire for your kind words! We are happy to know Vicky was able to assist you. We look forward to helping you in the future.
5/5
GoogleJW Wood’s have been absolutely amazing, Jill is fantastic
Agent replied · 24 March 2026
Many thanks for your kind words we will pass on your experience to Jill
5/5
GoogleReally good and efficient service with friendly people, both Jill and Vicky have been a great help
Agent replied · 24 March 2026
Thankyou for your kind words, we will pass this onto Jill and Vicky. We look forward to assisting you in the future.
5/5
TrustpilotTrustworthy and great communication
The most impressive thing about JWWood sales team is their communication. They told us everything that is happening. Julie in particular is the person who stayed with us through the whole process from market to sale. She was warm, friendly, gave good advice and kept us up to date with all developments at all times. Very responsive and a pleasure to work with. Thank you.
Agent replied · 11 May 2026
Thankyou for your kind words. We are so pleased that we could help, we will pass on your feedback to Julie. We look forward to any assistance we can offer you in the future.
5/5
TrustpilotSarah Graham has been amazing…
Sarah Graham has been amazing throughout both the sale of our house and the purchase of our new property. She kept us updated at all times and was always on hand to answer any questions. Even though the process was slower than usual, she remained professional, supportive, and proactive from start to finish. We couldn’t have asked for a better estate agent, highly recommend!
Agent replied · 11 May 2026
Many thanks for your feedback. We will ensure Sarah receives it and we look forward to being of assistance to you in the future.
5/5
GoogleI went to view a property they had for sale which wasn’t suitable for me. However the lady who was showing me the property told me about another property they had available. I went to view it a few days later and it was perfect for me. The …
Agent replied · 11 May 2026
Thank you for taking the time to pass on these kind words we will pass them onto Karen and Julie. We look forward to helping you in the future.
5/5
GoogleWe are selling our house with JW Wood in Durham. Jonathan came and did a thorough valuation, after which we agreed a good price. During the viewing process, Samantha has been excellent. She has kept us fully informed, negotiated …
Agent replied · 11 May 2026
Many thanks Tina, we are so pleased Jonathan and Samantha we're able to assist you on your journey so far.
5/5
GoogleRecently purchased a house through JW Wood and because of the fantastic service received, used them again to rent the property out. Danielle McCauley was my point of contact and made the process quick, smooth and communicated each stage …
Agent replied · 11 May 2026
Many thanks for taking the time to send Danielle this review. We will pass your kind words onto her and look forward to assisting you in the future.
5/5
GoogleAmazing !!! Approximately 1 week from advertised my house is sold subject to contract and cannot give the staff at Chester le Street branch enough thanks in helping me through this process there sound honest help and advice for me was invaluable.. I lost my wife on Feb 6th 2024 after 51 years together and have decided to downsize and I’m not sure if I could have managed without all of the above Thank You Everyone 🙏🏽
Agent replied · 24 March 2026
Many thanks for your kind words John, we will ensure the team at Chester-le-street receive your positive feedback. We are so sorry for the loss of your wife but glad we were able to make the house sale a lot less stressful and streamlined for you. We wish you our best and would be glad to assist you in the future.
5/5
GoogleI went to view a property they had for sale which wasn’t suitable for me. However the lady who was showing me the property told me about another property they had available. I went to view it a few days later and it was perfect for me. The …
Agent replied · 8 May 2026
Thank you for taking the time to pass on these kind words we will pass them onto Karen and Julie. We look forward to helping you in the future.
5/5
GoogleWe are selling our house with JW Wood in Durham. Jonathan came and did a thorough valuation, after which we agreed a good price. During the viewing process, Samantha has been excellent. She has kept us fully informed, negotiated …
Agent replied · 8 May 2026
Many thanks Tina, we are so pleased Jonathan and Samantha we're able to assist you on your journey so far.
5/5
GoogleRecently purchased a house through JW Wood and because of the fantastic service received, used them again to rent the property out. Danielle McCauley was my point of contact and made the process quick, smooth and communicated each stage …
Agent replied · 8 May 2026
Many thanks for taking the time to send Danielle this review. We will pass your kind words onto her and look forward to assisting you in the future.
5/5
GoogleFound a property online and managed to arrange a viewing the same day, thanks to the flexibility of the team at JW Wood. All staff that I’ve dealt with thus far have been great, in particular Ann (sales) and Karen (viewings) and, having …
Agent replied · 8 May 2026
Thank you so much for this lovely review, Andrew. We're really pleased that Ann and Karen were able to help you move things along quickly, and that the same-day viewing worked out well. Wishing you all the best with your offer. … More
5/5
GoogleSam was amazing keeping me informed of date/time of viewings, giving me feedback, communication excellent, very professional, friendly and made the whole process stress free she’s a great asset to the company.
Agent replied · 11 May 2026
Thank you for your reply, we will pass your kind words onto Sam. If we can be of help in future please let us know.
5/5
GoogleHighly efficient and very pleasant staff. Julie Prendergast was exceptional keeping me well informed all the time. I would highly recommend JW Wood.
Agent replied · 11 May 2026
Thank you Carol for your kind words we are happy to know that Julie was there to assist you. We look forward to assisting you in the future.
5/5
GoogleFrom the moment I stepped through the door I was made very welcome by Sarah Graham, she got me a chair so we could sit and discuss my plans and she could gather the information she required, the rest of the team have also been very helpful on the phone if sarah hasn't been available to speak to , I appreciate all of their help .
5/5
GoogleNicky Hall was lovely
Agent replied · 11 May 2026
Thank you so much for your kind words, Elizabeth. We're delighted to hear that Nicky provided you with such a positive experience. We'll be sure to pass on your feedback to her. … More
5/5
GoogleWe have now worked with JW Wood Consett for house moves twice and we have been really impressed with the team on both occasions. Always friendly, positive, helpful and willing to go beyond to help you out when needed, the whole team is lovely but especially shout out to Julie, who is fab!
Agent replied · 11 May 2026
Many thanks for taking the time to leave us a review. We are glad Julie and the Consett team could assist you. Let us know if we can help again in the future
5/5
TrustpilotThank you for your support Sarah Graham
I am in the process of buying a house and I couldn't have done without the help of Sarah Graham! She has been always extremely helpful and supportive throughout the process. Sarah always understood my busy schedule and made everything smooth and stress-free as a first-time buyer. She quickly recommended me all of the services needed for the buying process and I will always be thankful for her help. Thank you!
Agent replied · 23 February 2026
Thank you for taking the time to give this feedback to Sarah it is much appreciated. We are so pleased Sarah was able to assist you throughout the buying process. We look forward to be of assistance to you in the future.
5/5
GoogleSam was amazing keeping me informed of date/time of viewings, giving me feedback, communication excellent, very professional, friendly and made the whole process stress free she’s a great asset to the company.
Agent replied · 8 May 2026
Thank you for your reply, we will pass your kind words onto Sam. If we can be of help in future please let us know.
5/5
GoogleHighly efficient and very pleasant staff. Julie Prendergast was exceptional keeping me well informed all the time. I would highly recommend JW Wood.
Agent replied · 8 May 2026
Thank you Carol for your kind words we are happy to know that Julie was there to assist you. We look forward to assisting you in the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 899 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 878.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards: JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
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Send JW Wood a message.
