Trusted Agent profile
Verified
★★★★★
2,990 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,990 reviews on four platforms, rated 4.8 out of 5 overall.
2,743
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
206
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExtremely helpful. Kept me informed and sent all relevant details
Thank you so much for taking the time to leave this lovely review, Rachel. We're really pleased we could keep you well informed throughout and provide all the details you needed. It was a pleasure working with you. … More
5/5
GoogleThe team provided a great service and communicated with us well throughout the process, helping answer any questions that we had.
Many thanks for taking time to write this review and to give the team feedback. We hope we can be of assistance to you in the future.
5/5
GoogleSarah has been amazing throughout both the sale of our house and the purchase of our new property. She kept us updated at all times and was always on hand to answer any questions. Even though the process was slower than usual, she remained …
Thank you so much for your kind words, Sara. We're delighted that Sarah could support you through both transactions, especially during what sounds like a challenging process. It's wonderful to know you felt looked after every step of the … More
5/5
GoogleJWWood have been excellent throughout the process.....from valuation through to sale. Jonathan, Nicki and Julie have been supportive of course, but the knowledge and …
Thank you so much for taking the time to share your experience. We're delighted that Jonathan, Nicki and Julie were able to guide you through the process, and it's particularly pleasing to hear that Julie's handling of the bidding process … More
5/5
GoogleWe had a fantastic experience with JW Wood selling our home, which sold within just two weeks. …
Many thanks for your feedback and kind words. We are pleased to hear of your experience and look forward to being of assistance to you in the future.
5/5
GoogleJWW are an exceptional estate agency. They are super professional and so helpful. From the moment I met Martin who carried out the valuation I knew we were in safe hands. The communication with everyone in the Bishop Auckland office has …
Thank you so much for this exceptional review and for taking time to ensure Barbara, Amanda and the team receive it. We look forward to being of assistance in the future to you.
5/5
GoogleTimely and thorough survey for a house we are interested in buying. Excellent report and really presented ….. recommended
Thank you for your recommendation; we're glad to hear you found our survey timely, thorough, and the report excellent!
5/5
GoogleCouldn't have asked for anything more, Chloe S has been amazing all throughout the few weeks we've had the house on the Market, communications were excellent, answered any questions I had, and nothing felt like a chore. Chloe was friendly whilst remaining professional. Huge Thanks Chloe.
Thank you so much for telling us about your experience. We will ensure Chloe receives your kind and positive words. We look forward to being of assistance to you in the future.
5/5
GoogleJWW Consett is exemplary. Clare is so kind, knowledgable and leads her team by wonderful example. Everyone in that team is so professional. Nothing is a bother. I can never thank them enough for supporting us through the process. They make the stress that much easier.
Thanks for the 5* review Rebekah, we’re delighted you are happy with our service and returned to sell your house with us.
5/5
GoogleSarah has been amazing throughout both the sale of our house and the purchase of our new property. She kept us updated at all times and was always on hand to answer any questions. Even though the process was slower than usual, she remained …
Thank you so much for your kind words, Sara. We're delighted that Sarah could support you through both transactions, especially during what sounds like a challenging process. It's wonderful to know you felt looked after every step of the … More
5/5
GoogleFound a property online and managed to arrange a viewing the same day, thanks to the flexibility of the team at JW Wood. All staff that I’ve dealt with thus far have been great, in particular Ann (sales) and Karen (viewings) and, having …
Thank you so much for this lovely review, Andrew. We're really pleased that Ann and Karen were able to help you move things along quickly, and that the same-day viewing worked out well. Wishing you all the best with your offer. … More
5/5
GoogleJWWood have been excellent throughout the process.....from valuation through to sale. Jonathan, Nicki and Julie have been supportive of course, but the knowledge and …
Thank you so much for taking the time to share your experience. We're delighted that Jonathan, Nicki and Julie were able to guide you through the process, and it's particularly pleasing to hear that Julie's handling of the bidding process … More
5/5
GoogleWe’ve had a great experience with JW Wood. The whole process has felt smooth and well organised. …
Thank you so much for taking the time to leave such a lovely review, Jack. We're delighted the process went smoothly for you, and we'll be sure to pass on your kind words to Sarah, she'll be thrilled to hear how much her support meant to … More
5/5
GoogleCommunication between myself and the staff at JW Wood has been excellent. David G who did the valuation and took the photographs was courteous and respectful of my property and explained what would happen going forward and kept in …
Thank you so much for taking the time to share this, Linda. It's lovely to hear that David, Nicky and Julie looked after you so well throughout the process, and we're particularly pleased that Julie was able to provide the support and … More
5/5
GoogleArchie very Professional, responsive, and friendly. He helped me finding my new plaxe.
Thanks so much for taking the time to write such a lovely review. Archie is one of the main reasons why we are one of the Best Estate Agents in Croydon and we are lucky to have him working for us. Darren & The Team
5/5
GoogleTotally professional, understood the market, personalised service and maintained timely and effective communication at every stage.
Hi, Mitra. Your feedback is highly appreciated. Thank you for the review!
5/5
GoogleCommunication has been superb and customer service I would like to mention a member of staff in particular: Ella super friendly, honest, helpful & constructive!
Many thanks for your kind words, we will pass them onto Ella. We look forward to being of assistance to you in the future.
5/5
GoogleJulie and Jade have made our experience of purchasing our forever home a great experience and as stress free as possible. From first contact with Julie, we realised she understood our requirements and …
Many thanks for your kind words, we are pleased you had a good experience throughout the purchasing of your forever home and will ensure both Julie and Jade receive this, we look forward to offering you assistance in the future.
5/5
GoogleAfter initially deciding to stay in our own home we saw an ideal home with everything we wanted through Woods we decided to sell our home and for ease use woods also . Through the person who showed us round the house to the sales team and after sales team I cannot recomend them enough . They put up with my persistence ( mild Karen esk ) are always polite and so friendly and if everything does go through smoothly ( currently on the memorandum of sale ) brought in the correct buyer with a realistic price on the second viewing . I highly recommend
Many thanks for taking the time to give the team this feedback. We look forward to being of assistance in the future.
5/5
TrustpilotBeyond Expectations and Completely Professional
From the initial contact it was clear that J W Woods are an estate agency that leaves nothing to chance . The representative ,Julie Prendergast could not have been more helpful and went beyond expectations in ensuring that the transaction started smoothly . We were also allocated a sales facilitator to help all parties keep in contact at what can be a stressful time . A1 . Thank you .
Many thanks for your kind words, we look forward to of how we can be of assistance to you in the future.
5/5
GoogleWe have been so impressed with service we received from start to finish. Everyone had been so enthusiastic and professional.
5/5
GoogleFrom start to finish, Ben and his entire team have been nothing short of exceptional. They were professional, knowledgeable, and genuinely supportive throughout the whole process. A special thank you to Caroline, Hannah, and Beth, who not only clearly know exactly what they’re doing, but also made what is normally an extremely stressful experience feel so much more manageable and reassuring. They were there for me every step of the way, always approachable, responsive, and kind. I can wholeheartedly recommend them to anyone embarking on the journey of selling their home. Thank you all from the bottom of my heart. Sam Gillam
5/5
GoogleJust in the process of purchasing a house with JWoods and everything great so far. Staff quick and efficient and easy to contact and talk to
Thank you Tracey for your kind words we are pleased to hear of you're experience so far
5/5
GoogleVicky has been fantastic to work with. Her communication was outstanding, she kept us updated regularly, responded quickly to any questions, and explained everything clearly. She was professional, approachable, and really helped make the process as smooth as possible. We wouldn’t hesitate to recommend her.
Many thanks Claire for your kind words! We are happy to know Vicky was able to assist you. We look forward to helping you in the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham has the most, with 899 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 877.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards: JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
