Trusted Agent profile
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★★★★★
2,994 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,994 reviews on four platforms, rated 4.8 out of 5 overall.
2,747
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
206
Reviews on Trustpilot
Business-wide
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JW Wood's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI dealt with Chloe Rodgerson from my first point of contact and she was absolutely brilliant, very professional and quick at responding to any calls or emails. I would definitely recommend this agency to anyone looking to buy or sell, it is …
And your review is truly appreciated. All our staff try their hardest to offer the best service they can and when we get reviews like yours it makes it all worthwhile.
5/5
GoogleThis JW Wood team helped sell my previous house. Adrian Siddall professional from the start. Chloe Rodgerson’s help and reassurance along with Tracy Bowen was outstanding. …
Looks like this sale was a real team effort with everyone playing their part. Thank you for leaving us a great review and we look forward to working with you again in the future.
5/5
GoogleI am only half way through my sale so to speak but my experience with JW Wood Chester-Le-Street has actually been wonderfully pleasant. Not even in just one aspect, their communication overall has been second to none. I would like to …
Thank you so much for the review. We have passed your feedback on to Tracy and her colleagues and we know they will be delighted to read your kind words. Many thanks.
5/5
GoogleFrom start to (the almost finish of selling our property) JW Wood have been excellent. They have been professional, they have kept us updated in terms of buyers and the ongoing progress during the sale process. Their customer service has …
Hi Melanie, many thanks for both the review and recommendation. Everyone at our Chester le Street office tell us that you were a pleasure to work and we hope to cross paths again in the future.
5/5
GoogleI can honestly say that we have been nothing but impressed by the level of service we have received from the JW Wood team at the Chester-le-Street branch in the sale of our property in under a week of being marketed. …
Once again a success story made possible by team effort and great communication between all parties. Many thanks for the great and detailed review which our team truly appreciate.
5/5
GoogleReally impressed with JW Wood throughout the process of buying our bungalow. Nothing was too much trouble from wanting to view the property a number of times to answering our queries of which there were many. Special mention and thanks to …
Thanks for your brilliant review Linda. A special thank you from Gill who does such an amazing job in our after sales department. Enjoy your new home you have bought a very special bungalow and we are sure you will be very happy there.
5/5
GoogleI experienced nothing short of a first class service from the JW Wood team during the purchase of my first home, which, I would like to add, wasn't the easiest of processes! I felt extremely reassured throughout and was always impressed …
Thank you so much for taking the time to leave us such a great review Ellis. Gill and Chloe will be especially pleased that their efforts helped you secure your first home. We wish you every happiness there.
5/5
GoogleI recently purchased a house through JW Wood Estate Agents. Their service was amazing, from first contacting them, to completion. They were always warm and friendly, while also remaining professional. Chloe Rodgerson in particular was …
Hello Chris, Thank you for your kind review regarding your recent house purchase. It was a … More
5/5
GoogleThe team at Woods Consett have all been really helpful throughout what was a difficult and emotional journey. Dealing with a probate sale was dealt with very sensitively as was the purchase of a new home for my brother in law. Clare …
Hello Lynne, thank you for your kind feedback. Probate sales can be complex but Clare and her team are committed to ensuring the sale goes as smooth as possible. Kelly as part of our sales co-ordination team works with the solicitors and … More
5/5
GoogleI recently purchased a property in Consett. Gill from JW Woods, Durham provided me with updates throughout the process and …
Hello Jennifer, Thank you for taking the trouble to provide us with your 5 star review. We know … More
5/5
GoogleI can report a very good experience with JW Wood who recently dealt with a house sale on my behalf. We had a good experience from the start with Chris Clarkson who took the details, the photos and initially advertised the house for us very …
Hi Marilyn, Thank you for your kind comments for our team in Consett. Chris asked me to … More
5/5
GoogleI cannot thank Clare enough. This has been a difficult time to do any house sale, and we all need the guidance of professionals doing this. Clare has been nothing less than amazing in doing this, she kept the cogs turning on the sale with …
Thank you for your review, Claire is an experienced and knowledgeable manager who leads our team in Consett and we are proud of them all. Your kind comments helps them to keep going in these difficult times and I know Claire would be happy to hear from you at any time in the future. Once again many thanks and stay safe.
5/5
GoogleWhen selling our home we have used Jwwod Consett and I can say they have been so helpful and professional. They kept us up to date with how the marketing side was going, feedback from viewings and helping us with any questions we had. …
Hello Kate ,thank you for your review. Alex is one of our most experience valuer and is committed to providing the best service to our clients. Adele has joined us more recently but is already proving to be a real asset to our firm. Your … More
5/5
GoogleExcellent service. We have now sold a couple through the Consett branch of JW Wood. Excellent service from start to finish, great marketing and advice in the first instance from Chris, and then top communication during the marketing from …
Hi Oliver , thankyou for your review. We are proud of our team at Consett who work well together supported by Louise. It is very encouraging for Chris, Olivia, and their colleagues to receive your kind comments and we are grateful for to you for taking the time to write a review. Many thanks and stay safe .
5/5
GoogleBuying a new home is stressful. Buying a new home during a pandemic and that stress is heightened. Buying a new home during a pandemic at the other end of the country, and that stress is taken to a whole new level! I need not have worried …
Jonathan, these are difficult times and we are happy to hear that Claire supported by her team at Consett was able to assist. We appreciate your kind comments, many thanks and please stay safe.
5/5
GoogleJ W Wood have been a pleasure to work with during the purchase of our dream home. …
Hi Rachel, thank you so much for leaving such a lovely review. We are delighted that our Consett office and in particular Olivia were able to make the whole experience a good one. All the best.
5/5
GoogleBought a house through JW Wood and they were super helpful throughout the entire process. Unfortunately our sale took a good amount of time (22 weeks for a vacant property with no chain involved!) but that was due to delays beyond the …
Thanks for your review and your kind comments for Kelly and Olivia they really appreciate it. Please stay safe.
5/5
GoogleAfter a bad experience with 2 previous estate agents, I decided to use JW Wood. Very pleased with the service that they provided, they far excelled the other agents I had used. Very professional and kept me informed throughout the whole …
Third time lucky!? Many thanks for the great review and we are delighted that Sam was able to help restore your faith in estate agents (we aren't all bad).
5/5
GoogleThis is the first time of using JW Wood and their determination and approach was first class. Olivier Slusher kept us informed at all times and resulted in a sale of the …
Thank you for your review, we know Olivia will find your comments very encouraging. We look forward to acting for you again in the future.
5/5
GoogleJ.W. Wood, Consett Branch took all the pain out of the house buying process, with regular updates of progress and patiently explaining the, sometimes confusing, terminology and procedures involved. We spoke to several of the team at …
Sam and indeed all our team at Consett were delighted to read your review. We truly appreciate you taking the time to leave such a great review and it has a real benefit on staff morale.
5/5
GoogleWe recently moved house with JW Wood handling both our sale and purchase, and would have no hesitation using them again. Everyone who helped us during the process was professional and great at their job, but at the same time very friendly …
It sounds like quite a journey and we love it when it finishes with a happy ending. Many thanks for all your time and patience during both your sale and purchase. We hope to work with you again in the future.
1/5
GoogleI am a buyer looking to purchase a property in a specific street (downsizing). JW Wood as the vendor have refused me the ability to view the property unless my home is on the market. I am not risking selling a home that I love unless I have …
Dear Sarah, sorry you were unhappy following your request for a viewing. We are currently following our clients instructions for viewings, with some opting not to accept viewings from purchasers who are not in an advanced position. If we can help in future, please let us know.
5/5
GoogleGreat service across all aspects. Firstly Alex he was friendly and warm and patient with my circumstances! …
Sounds like it was a great team effort from our Consett team and I am sure all of them will be pleased to read your kind review.
5/5
GoogleI would like to start by thanking Adele Lockey for being our point of contact at the initial stages of our purchasing journey. Her willingness to answer all of our (many!) questions and her speedy responses were hugely appreciated. The JW …
We will be equally pleased when your purchase is complete. We know you will be very happy in your new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham has the most, with 899 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 879.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards: JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
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