5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you Andrew for awarding us a 5 start review. We are very pleased that you were happy with the service you received from our Durham team.
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
2,994 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,994 reviews on four platforms, rated 4.8 out of 5 overall.
2,749
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
204
Reviews on Trustpilot
Business-wide
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Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL899 reviews · 684 on Google (4.8)45 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL879 reviews · 666 on Google (4.8)47 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ769 reviews · 573 on Google (4.9)32 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA526 reviews · 329 on Google (4.9)21 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH509 reviews · 310 on Google (4.8)23 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ474 reviews · 259 on Google (4.8)28 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL308 reviews · 111 on Google (5.0)18 in the last 90 days
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JW Wood office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Many thanks from everyone at our Durham office.
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Many thanks from everyone at our Durham office.
5/5
GoogleFirst time dealing with J w wood and they have been very friendly and helpful , thank you
Agent replied · 15 June 2024
Dear Paul, thanks you for taking the time to provide a review. It is much appreciated
5/5
GoogleExcellent service from Ashley and her team, communication was great and very professional. Highly recommend.
Agent replied · 15 June 2024
Dear Lucy, communication is a vital part of our business so Ashley and our Durham sales team will be encouraged by your kind comments, many thanks
5/5
GoogleI am purchasing a flat via JW Wood and I have found Ashley Barnes to be extremely efficient and helpful.
Agent replied · 15 June 2024
On behalf of Ashley and the team many thanks for taking the time to leave a review - much appreciated!
5/5
GoogleAlthough we only had our house on the market for a few days and had to take it off for personal reasons, we found the service that JW Wood provided very professional and the personel very helpful and responsive.
Agent replied · 15 June 2024
Dear Tom, thank you for taking the time to provide a review. Even though the property was withdrawn it is encouraging that you were happy with our service. Please let us know if we can be of any assistance in the future. Take care
5/5
GoogleExcellent service, friendly and informative from day one. We would always recommend jwwoods to anyone who is thinking about buying or selling property as we have just done both with ease and very little stress. Thank you all so very much.
Agent replied · 15 June 2024
It was a pleasure to work with you Dawn and thank you so much for the great review.
5/5
GoogleThe staff at JW Woods were excellent. Very helpful and extremely knowledgeable. They made everything run smoothly and constantly updated me with sale progress. I would heartily recommend them
Agent replied · 15 June 2024
Dear Carol, my sales team will be very encouraged by your kind comments on the service you have received. Knowledge and communication are a vital part of our business so I am delighted to hear we have delivered this for you
5/5
GoogleThank you very much for Gill. She is very professional and nice. It's a really smooth after-sale to completion day period. She is always quick to follow up and very helpful throughout the process!
Agent replied · 15 June 2024
Thank you for your review. Ann and her colleagues appreciate your kind comments. We hope all goes well and you will soon enjoy living in your new home. Stay safe.
5/5
GoogleI have just recently sold my property using JW Wood Durham. Gillian Anderson was my aftersales manager throughout my sale. I cannot praise Gill enough on her level of support, customer care, attention to …
Agent replied · 15 June 2024
Dear Gary, aftersales is an important part of our business and we are very fortunate to have Gill head up this department for us. It is encouraging all round to receive such kind comments, many thanks
5/5
GoogleCannot recommended JW woods enough. Just bought my first house which is a very daunting and stressful experience. Gill Anderson from the Durham branch helped me every step of the way . I had a nightmare with solicitors but Gill was always …
Agent replied · 15 June 2024
Dear Addy, delighted to hear you have completed on the purchase of your first home and that we were able to assist in what you say can be a daunting and stressful experience. Gill does a fantastic job for us and will be encouraged by you kind comments. Hope you are happy in your new home.
5/5
GoogleJW Wood have been enormously helpful (Ann in particular)in dealing with sale of my dad’s flat in what has been a difficult time for selling during the Covid pandemic. …
Agent replied · 15 June 2024
Dear Dave, indeed a difficult time but encouraging that my team and Ann in particular have been recognised for their support. Many thanks
5/5
GoogleGill Anderson was extremely professional throughout the process. She was always at hand if we needed to chat and was always helpful and easy to communicate with. I have been very impressed with JW a wood and would highly recommend.
Agent replied · 15 June 2024
Dear Clarissa, aftersales is an important part of our business that is often recognised by clients and Gill is an experienced member of our team so I’m delighted to receive such an excellent review. Many thanks
5/5
GoogleDespite the communication difficulties of ourselves (the vendors) being based on the opposite side of the world in New Zealand, Ann Stobbart and her team at JW Wood in Durham have delivered an efficient and professional service with a time to sale of less than a week. We are very pleased and highly recommend their services. Thank you.
Agent replied · 15 June 2024
Dear Dr Dunstone, communication is an integral part of our business and this can sometimes be difficult with clients living abroad. I’m delighted we have managed to agree a sale for you in less than a week. Our after sales team will now manage the process to exchange and completion.
5/5
GoogleFantastic service all the way from viewing through to offer acceptance. Sarah, who showed us around the property, was friendly and able to answer all …
Agent replied · 15 June 2024
Dear Sam, delighted to see you have received excellent service from us and in particular from Sarah and Helen who are both very experienced members of our Durham team. We believe that knowledge and communication are an integral part of our business so always encouraging to see we have delivered
5/5
GoogleFantastic service throughout the entire sale process - from valuation, marketing, viewings, sale agreement, and everything else through to completion. Would have no hesitation recommending them to anyone, and should the need arise I would …
Agent replied · 15 June 2024
Many thanks from everyone at our Durham office.
4/5
GoogleThe service from JW Woods and Ann Stobbs was excellent. They kept us updated as to what was going on (it just confirmed the information we had already received from our solicitors, but if you solicitor is bad they will be a great help). …
Agent replied · 15 June 2024
Dear Scottish Geordie, many thanks for your review. Pleased to hear you were happy with the service you received from Ann with your purchase
5/5
Googlegreat support and professional conduct throughout the entire purchase process, i was dealing with Gillian Anderson, who was always very professional, with positive attitude, (and good sense of humour) nothing was too much trouble. she …
Agent replied · 20 June 2024
Dear Anna, our aftersales service is an integral part of our business so I’m delighted you were happy with the professional handling of your purchase by Gillian. She will be encouraged by your kind comments. I’m also very pleased to hear you are happy with your new home
5/5
GoogleGreat service, speedy efficient and hassle free
Agent replied · 8 October 2026
Dear Deborah, many thanks for your 5* review. It’s comforting to know you received excellent service from JWW
5/5
GoogleWe recently helped my in-laws downsize and Ann and Jonathan couldn't have done more to help and ensure that the sale went through despite significant challenges along the way. Initially complications with covid and viewings were well …
Agent replied · 17 June 2024
Dear Richard, thank you for your extremely kind words. I know this was a difficult time for you all especially as your in laws had been in the house for such a long time. Ann and Jonathan will be delighted to know you were delighted with the service you received. Take care
5/5
GoogleAnn great to deal with, quick with all questions and answers very professional
Agent replied · 15 June 2024
Dear Mark, we are delighted to hear we were responsive and professional to all your queries
5/5
GoogleFrom the first phone call to the Durham branch I was given 1st class service from valuation to sale I was provided with up dates for the short time it was marketed by the office (The house sold within four weeks ) I found then very …
5/5
GoogleThe JW Woods Estate Agents sales and after-sales teams are simply outstanding. They have delivered a professional service of the highest order, with a commitment to solving problems, and providing advice and guidance of the highest order. …
Agent replied · 15 June 2024
Dear Ian, many thanks for taking the time to send such a great review. I know this wasn’t the easiest of times and I’m delighted we were able to provide you with a high level of service
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 899 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 879.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards: JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
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Send JW Wood a message.
