5/5
GoogleExtremely professional yet friendly and helpful. Kept informed at all stages.
Agent replied · 8 October 2026
Thank you for taking the time to leave a review. We are particullary grateful for the 5 stars you awarded our Durham team.
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
2,996 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,996 reviews on four platforms, rated 4.8 out of 5 overall.
2,750
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
205
Reviews on Trustpilot
Business-wide
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Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL900 reviews · 684 on Google (4.8)46 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL880 reviews · 666 on Google (4.8)48 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ771 reviews · 574 on Google (4.9)34 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA527 reviews · 329 on Google (4.9)21 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH510 reviews · 310 on Google (4.8)23 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ475 reviews · 259 on Google (4.8)29 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL309 reviews · 111 on Google (5.0)19 in the last 90 days
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JW Wood office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleThe sales process was managed to the highest standard and with the great benefit of their local knowledge of the market in the area. Jonathan Wheeler and Ann Stobbart were excellent in following up with us throughout the process and it was …
Agent replied · 17 June 2024
Our Durham office have a great team and they all work together really well. We are delighted you had a great experience when working with us.
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Many thanks for the review. We are pleased that you were happy with our service.
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you very much for the 5 star review.
5/5
GoogleVery helpful thanks Ashley for everything great estate agents
Agent replied · 15 June 2024
This is Ashley's third 5 star review this week and we are delighted that despite only being with us a short time is already providing excellent customer service which is our top priority.
5/5
GoogleFast and professional service for purchasing a property. Would highly recommend.
Agent replied · 15 June 2024
Laura, thankyou for your 5* review our team in Durham really appreciate this. Please stay safe.
5/5
GoogleExcellent from instructing to completion very professional job I would highly recommend.
Agent replied · 15 June 2024
Thank you from everyone at our Durham office for a great review.
5/5
GoogleElaine Anderson at JW Wood has been very helpful and has provided a professional service.
Agent replied · 15 June 2024
On behalf of Elaine thank you for the 5 star review.
5/5
GoogleThank you to Sarah Graham and all the team for helping us. Friendly, professional and very quick! Thanks again
Agent replied · 15 June 2024
Lisa, thank you for your review. Sarah and her colleagues appreciates your comments. Keep save.
5/5
GoogleI would like to thank all of Woods employees,especially Helen, for all of the wonderful help they given me throughout the sale of my home.
Agent replied · 15 June 2024
On behalf of Helen at our Durham office, many thanks for the 5 star review. She is delighted that you were happy with her role in selling your home.
5/5
GooglePolite professional and very quick to return calls. Elaine was very helpful throughout and would have no worries using her again.
Agent replied · 15 June 2024
Many thanks for the review and great feedback.
5/5
GoogleReally grateful to Ashley in particular, who was brilliant at keeping us informed of the situation, which was quite competitive and nerve-racking for us. Really thrilled with the result.
Agent replied · 15 June 2024
What a great review, thanks so much for taking the time to leave comments for our staff to read.
5/5
GoogleAshley conducted the sale of my property in an attentive, ,efficient and pleasant manner, dealing with hiccups promptly and resolving them in a speedy manner.
Agent replied · 15 June 2024
Christine, many thanks for taking the trouble to provide your 5* review.
5/5
GoogleExcellent service from Kelly and the team. Kelly, in particular, was very professional and provided regular updates regarding our purchase. We were always kept in the loop of things. That is appreciated. Thank you for the amazing service.
Agent replied · 15 June 2024
Kelly excels as one of our dedicated sales co-ordinators so its always very encouraging to read such positive feedback. Thank you for taking the time to leave a review - it really does mean a lot.
5/5
GoogleJW Wood have provided a great sales service. Ann Stobbart has been great - very professional and helpful.
Agent replied · 15 June 2024
Thanks for your review. It is very encouraging when a client takes the trouble to write to us and Ann appreciates your comments. Please stay safe.
5/5
GoogleThe service provided by the JW Wood team was excellent, in particular without the help provided by the After Sales Manager, Gillian Anderson I do not think we would have completed. Thank you.
Agent replied · 15 June 2024
Dear Karen after sales is a very important and integral part of our business. So many people think our job is done when a sale is agreed but as you’ve experienced this is not the case. Delighted we delivered an excellent service for you.
5/5
GoogleSarah and Gillian are both professional, efficient and very helpful. They are also very friendly and made the sales experience less stressful than I imagined. Many thanks again.
Agent replied · 15 June 2024
Nigel, thank you for your review. Our Durham team sincerely appreciate your 5 star review.
5/5
GoogleThe team at Durham were fantastic from the start. Organising and meeting potential buyers to keeping us informed by phone and email. I would highly recommend their services.
Agent replied · 15 June 2024
Marjorie, many thanks for your review. Our team in Durham appreciate your kind comments. We hope all goes well with your sale. Please keep safe.
5/5
GoogleVery responsive to phone calls and emails. Dealt with Ashley for purchasing a property, and she's been incredibly helpful with contacting seller, and getting the whole purchasing process started off.
Agent replied · 15 June 2024
Ashley continues to receive lots of great reviews and these are fantastic to read and see that she is continuing to provide a great service.
5/5
GoogleExcellent speedy service, I’ve primarily dealt with Ashley who has kept me informed and asked me all the relevant questions in good time allowing my purchase to run very smoothly. I’ll definitely consider JW Wood in the future.
Agent replied · 15 June 2024
We would be delighted to work with you again in the future and many thanks for the review.
5/5
GoogleBuying a property from the other side of the world may to some seem a little daunting. Ann Stoddart made the whole experience easy. She communicated effectively and facilitated the relationship between ourselves and the conveyancer to …
Agent replied · 15 June 2024
We are delighted you were pleased with our service and we have passed your comments on to Ann who we know will be happy to see your review.
5/5
GoogleJW Wood handled the marketing and sale of my late mother’s flat and throughout the process were helpful and professional.Special thanks go to Gill Anderson who kept us up to date with regular phone calls and was always on hand to help,she was really professional and friendly.I would certainly recommend JW Wood.
Agent replied · 15 June 2024
Your recommendation is highly appreciated thank you and we are very pleased you were happy with our support during the sale of your mothers flat.
5/5
GoogleAmazing team at JW Wood. So helpful with their knowledge when it came to purchasing our first home. Always keep us up to date to regular contact - cannot fault them
Agent replied · 15 June 2024
Hi Holly, thank you for taking the time to leave a great review which our staff will have great pleasure in reading.
5/5
GoogleWhat an amazing sales team, Helen, Ann and Elaine are so professional and knowledgeable. Helen has a wealth of experience which shines through and her support and guidance at each stage has been invaluable. Rarely do you encounter such an expert service, their dedication and efficiency has been outstanding, thank you!
Agent replied · 15 June 2024
Helen is one of our more experienced property consultants but she still enjoys positive feedback like this as she did when she started. Many thanks for the time and effort taking to leave a kind review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 900 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 880.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards: JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
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Send JW Wood a message.
