Trusted Agent profile
Verified
★★★★★
2,994 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,994 reviews on four platforms, rated 4.8 out of 5 overall.
2,747
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
206
Reviews on Trustpilot
Business-wide
Send JW Wood a message.
JW Wood's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHighly recommend JW Wood estate agents in Durham after using their services on both the seller and purchaser sides. Both professional and friendly and great understanding of the local market. Special thanks to Sarah Graham and Elaine Anderson for their support and guidance.
Dear Faye, It’s kind of you to take the time to send a 5* review. AT JWW we pride ourselves on delivering high standards of service so I’m delighted we have managed this for you
5/5
GoogleThe initial response from J W Wood was very swift and professional, and they marketed our property really well - achieving a sale in under a fortnight. Helen and the selling team then handed our transaction over to Gill Anderson, who …
Thank you for such a wonderful review and we are very pleased that you were impressed with both our responsiveness and service. Keep safe.
5/5
GoogleHaving just completed and exchanged for the sale of my house, I just wanted to say the biggest Thank you. From start to finish the staff have made this process so easy and hassle free. Liam in the Darlington branch was always so polite and …
5/5
GoogleFantastic service from start to finish. I enquired about a property for sale and was contacted by Liam the following day with a viewing arranged later that week. Julie showed me around the property in a friendly manner and took time to …
Hi Laura, our team at Darlington were thrilled to receive you wonderful review. It has been a pleasure helping you find a property and we will do everything that we can to make sure it completes as soon as possible.
5/5
GoogleWe would like to say a BIG THANK YOU to the staff at JW Woods especially Sandrine Tondusson for her help and assistance in selling our property. Sandrine was brilliant, nothing has been too much trouble for her. I would recommend this …
Many thanks for your review, your kind comments will greatly encourage Sandrine . Please stay safe.
5/5
GoogleThe service I received was first class from start to finish. initially I dealt with Sue in the office, who was friendly, helpful and professional. …
Thanks for your review Sue and Sam appreciate your kind comments. It will encourage them as they strive to provide a quality service to our clients. Once again many thanks and stay safe.
5/5
GoogleI've just completed the sale of my flat and can't fault the service received from Gary and the team. …
5/5
GoogleWell where do I start... from the minute Gary came to put our house up for sale to the day after completion we have nothing but positive things to say about JW Wood and their staff at the Darlington Branch. Gary (manager) and Sue (area …
What a great review thank you. It was a pleasure working wih you and we would welcome the opportunity to catch up again in the future.
5/5
GoogleAn excellent team who professionally steered us through the sale of our home. From initial contact and valuation right through to after sales support with the stressful and time consuming side of the sale, the team at Darlington could …
Thank you for your review. We hope your move to Hexham goes smoothly. Gary, Liam and Louise appreciate your kind comments.
5/5
GoogleJ W Woods have all the above qualities as well as being caring and supportive, while guiding us throughout our house sale. They have a fantastic team willing to listen,answer any queries and their advice …
Jo, thanks so much for the fantastic review. We have passed your comments onto our Darlington team and they will be delighted to read your feedback.
5/5
GoogleI recently placed my late mother's house on the market. Obviously an emotional time, but Gary provided professional support with compassion and empathy. Communication from the team was excellent, especially Sandrine who kept in touch …
Thank you Carole for taking the time to leave a review for all the team at our Darlington office.
5/5
GoogleReally helpful and friendly even when I wasn’t effectively a customer. Great showing and totally upfront and honest with the issues in the house. Great aftercare and a good level of communication. From a buyers perspective they are a …
We would be delighted to work with you again in the future. Many thanks for the review.
5/5
GoogleI have just started my journey of buying a property with J W Wood, been dealing with Julie Matson and now Liam Barker, both have been fantastic Julie did the viewing and Liam is taking me through to purchase. …
It all comes down to teamwork and communication and we are delighted that our team are offering the support and guidance you need whilst on your way to purchasing a home through us.
5/5
GoogleWe would like to say a BIG THANK YOU to the staff at JW Woods. We were trying to buy one of the properties they had on their books. Sandrine and Sue have been brilliant, nothing has been too much trouble for them. Unfortunately the sale did …
We were equally disappointed when the sale fell through. If would be lovely if we can help you again in the future and look forward to working together again then. Best regards from all at Darlington.
5/5
GoogleWhat impressed me most about the whole team at JW Wood was their calm and reassuring manner. It’s a stressful time selling or buying a house, and so much more so during a global pandemic, but every time I rang with a query or problem it was …
Ursula, thanks for your review. Our team In Darlington are committed to providing a first class service and will be greatly encouraged by your remarks. Once again many thanks and please keep safe
5/5
GoogleConfident and competent in all that she does, Gill from JW Wood has been a fantastic support in helping us purchase our first home. Easy to contact, extremely responsive, honest and transparent. Acts as the skilful mediator to handle …
What a fantastic review - thank you so much! All reviews are passed on to our team and we are definite Gill will take great pleasure in reading your kind words.
5/5
GoogleRecently purchase a property for my Dad from JW Wood and would highly recommend them. We booked a viewing and staff were on the ball and booked it swiftly. Sue who showed us round was extremely helpful and we felt we could take our time and …
Thank you very much for the great review.
5/5
GoogleExcellent service from day 1 with JW Wood- Darlington Branch. We initially chose JW Wood after a recommendation from a friend who had used their services previously. From the very first appointment they were very professional, however not …
Hi Stewart. We are always pleased when an old client recommends us and we are delighted to hear that Gary and Sandrine were able to provide a quality service to you. They are greatly encouraged by your kind comments. Many thanks and keep safe.
5/5
GoogleI couldn’t be happier with JW Wood. From the outset they were supportive and friendly and explained the selling process in detail to me. All staff I dealt with were lovely and did everything they could to get me the best deal on my sale. …
Sandrine and Liam make a good team supported by Gill and it is very encouraging for them when a client takes the trouble to write. Many thanks and stay safe.
1/5
GoogleI telephoned to make enquiries about viewing a property. I am clinically vulnerable. The property is vacant. I asked if I'd be able to look with agent in attendance but not in same room. …
5/5
GoogleI have been in the process of buying a house from jwwood for the last 6 months , it's been a very trying time , I was lucky enough to have gill anderson with me every step of the way and I can honestly say, hand on heart I really couldn't …
Hello Debra. Thankyou for your 5* review. It can be very difficult when there is a long chain and I am pleased to note that Chloe and Gill were able to help during this difficult time. They will be encouraged by your kind comments, many thanks and stay safe .
5/5
GoogleJW Woods Chester le Street have been outstanding during my recent house sale. Their professionalism and dedication to ensuring customer service that is second to none has been at the forefront of the whole experience. Adrain ensured that …
Chloe was delighted to receive and read your review thank you. We are always taking on new properties and we would be equally delighted if we can help get you moved to the house of your dreams.
5/5
GoogleBrilliant throughout the whole process of selling our house and buying a new property. The agents were professional, knowledgeable and also had a personal touch. Chloe was very responsive and looked after us in terms of viewings and offers …
Hello Debra, thank you for your 5* review. It can be very difficult when there is a long chain and I am pleased to note that Chloe and Gill were able to help during this difficult time. They will be encouraged by your kind comments, many thanks and stay safe.
5/5
Google"Quality Service " Very pleased with the service from JW Wood. Adrian was very professional the …
Thank you for your review. Adrian, Vicky and the team our encouraged by your kind comments.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham has the most, with 899 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 878.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards: JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
Send JW Wood a message.
