Trusted Agent profile
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★★★★★
2,994 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,994 reviews on four platforms, rated 4.8 out of 5 overall.
2,747
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
206
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent service from all at the firm. very helpful and efficient throughout particularly as the house I was viewing was unoccupied.
Hi Peter, many thanks for taking the time to leave a review for our Chester le Street office. Its always encouraging to read positive feedback.
5/5
GoogleDefinitely I will recommend JW Wood, 5 from 5. Great team work!
Igor thank you for your kind comments which we have passed on to our team in Chester le Street. We hope your sales proceeds to completion and please keep safe.
5/5
GoogleVery pleasant and professional service from all at JWW Chester-le-Street office, from knowledgeable viewings to super responses especially from Chloe R.
Hi Andrew, thank you for the great review.
5/5
GoogleGreat service from Tracy at Chester le Street helping us in our search for a new home, she went out of her way to help us find the perfect home
We are so pleased that you found the perfect home and as equally pleased that Tracy was a big part of helping you. Thank you for the review and we wish you all a happy future in your new home.
5/5
GoogleFriendly, speedy and professional service from the team, Tracy and Chloe keep you updated every step of the way. Fab service and would highly recommend.
Gill many thanks for your review, Tracy and Chloe make a great team and are greatly encouraged when a client takes the trouble to write a review.
5/5
GoogleJW Wood have been excellent from start to finish. Adrian and Jill have helped make the process as easy as possible, highly recommend!
We have passed your feedback onto Adrian and Jill. Many thanks for taking the time to leave your review. Keep safe.
5/5
GoogleTracey and vicky kept us up to date with everything that was happening. They were excellent help and kept us informed with everything to help us buy our first home
Danielle, thanks for your review. Buying for the first time can be a daunting experience and we are pleased that Tracy and Vicky were able to help. Hope you enjoy your new home and please keep safe.
5/5
GoogleWe have had a wonderful, stress free, efficient and friendly service from Woods and would definitely recommend them. Communication was excellent throughout and the process was quick and easy.
Hi Hannah, just a quick reply to say thank you very much for the review and we really appreciate the feedback. All the best.
5/5
GoogleFab service and really responsive to all queries I had. I would highly recommend JW Woods in chester le street for making me feel very comfortable in my purchase. Thanks again ladies.
We were very pleased to read your kind words and it makes us glad that you were offered great customer service from our Chester le Street office.
5/5
GoogleWould highly recommend J. W Wood. Tracy very professional/efficient and superb at calming you down when things get intense. Chris also for his expertise showing round potential properties.
Giselle, thanks for your review. Tracy and Chris appreciate your kind comments. Please stay safe.
5/5
GoogleVery highly recommended. Everyone at JW Wood was helpful and enthusiastic, and they responded rapidly to all details in the sale. Also they obviously have a lot of local knowledge and experience which has been invaluable.
Thank you Tony for the review. We are very pleased that you had a great experience dealing with our Chester le Street team.
5/5
GoogleJW Wood and Tracy Bowen in particular have been really helpful from start to finish. Always kept in touch and made sure everything went smoothly. Would seriously recommend.
On behalf of Tracy thank you very much for your lovely review.
5/5
GoogleWe've had excellent service from this estate agent. Tracy Bowen, in particular, was brilliant. Very understanding of our needs and guided us as to what we needed. Definitely recommend
Jody, many thanks for your comments. Tracy is greatly encouraged by your kind remarks and we thank you in advance for any recommendation you make. Please keep safe.
5/5
GoogleWe can't thank Gill Anderson of JW Wood enough, for the support she has gave us through a really difficult 6 property chain sale. Gill kept us in the loop all the way through, and went above and beyond by contacting and chasing other sellers and solicitors. Thank you Gill.
On behalf of Gill and the team a huge thanks for leaving a generous five star review. Sales co-ordination can be a challenge with even small chain sales so we are delighted that despite circumstances she was able to exceed your expectations.
5/5
GoogleAlthough early days in my purchase I could not fail to be impressed with both Jill and Tracy. The way they have shown friendly yet professional approach and service, always keeping me informed and aware of progress etc. Thank you both.
We have everything crossed that everything goes smoothly. Remember if you have any questions please do not hesitate to get in touch.
5/5
GoogleGood service throughout the process.. Friendly, understanding and professional. Our move was delayed several times due to problems further down the chain but Gill Anderson was particularly good at maintaining contact and keeping us up to date. As in many things it is the personal touch that is so important.
Hello Paul, thanks for your review. We appreciate your kind comments which encourages Gill and her colleagues. We hope you will be happy in your new home. Once again many thanks and stay safe.
5/5
GoogleWe cannot fault the service from JW Wood & Tracy Bowen in particular. From making the initial enquiry through to our offer being accepted Ms Bowen has made the whole process easy & herself available for any queries we have had. We would highly recommend them.
Thanks for your review. Tracy and her colleagues appreciate your comments and hope you enjoy living in your new home. Please stay safe.
5/5
GoogleCouldn’t ask for more. Vicky Robinson has been very helpful and professional throughout our dealings to buy a bungalow. Any queries have been dealt with quickly and her communications has been exemplary. Well impressed with the level of service provided. Thank you Vicky.
Many thanks for a great review. Vicky will be very pleased to read your kind comments.
5/5
GoogleVery recently dealt with Tracy from the Chester Le Street branch agreeing a purchase, the seller lived on the opposite side of the world. Tracy was very efficient and managed to secure the property for me quickly, responded to emails/calls quickly. Thanks Tracy and JW Wood!
Thank you Emma. Hope the legal process goes through quickly for you and look forward to handing you the keys soon.
5/5
GoogleDealing with JW Wood as a buyer, they are very professional, diligent and responsive. All of our requests were dealt with very quickly and we are confident they will help push everything through as quickly as possible.
Many thanks for the 5 star review and your kind comments for our team.
5/5
GoogleHighly recommend using J W Wood. They have been super efficient throughout and a very friendly and helpful team. Great to be able to pick up the phone and speak to real people and not just a machine. Thanks to Tracey and Chloe and everyone else for everything you have done to keep things moving smoothly
Julie thanks for your review, Tracy and Cloe are committed to providing a quality service and it is very encouraging to them when a client takes the trouble to write a review. We are grateful and please stay safe.
5/5
GoogleHelpful, professional and friendly service from all the team at Woods. Helping through a very stressful time. Tracy Bowen is my usual point of contact and she is excellent at keeping me informed and calm. Thank you
We have passed your comments on to Tracy and we know she will be delighted to ready your kind words.
5/5
GoogleI always expected buying my first home to be extremely stressful, but Tracy made it as easy as it could have been so far. She has been extremely helpful to me as a newbie, she was very responsive to my endless questions and concerns. A huge thank you to the staff at JW Wood Chester-le-Street.
Thanks for this review Edward. Tracy really does enjoy helping people through the whole process, so she was particularly pleased that you found her experience so helpful. All the best in your new home!
5/5
GoogleSecond time we’ve used JW Woods, customer service is second to non with Tracy and Chloe orchestrating our sale perfectly. They’re always happy to help and keep you up to date on sale activities - professional and personal in equal measure. All round great service.
Dan, our team at Chester le street were delighted that you came back to us many thanks and stay safe.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham has the most, with 899 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 878.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards: JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
