Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,640 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,640 reviews on two platforms, rated 4.9 out of 5 overall.
3,635
Reviews on Google
All 6 offices
5
Reviews on View Agents
All 6 offices
945
Reviews on allAgents
All Jones Robinson branches
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe purchased a house with them, bit of a long purchase, no fault of their own, they were responsive on queries, especially with Covid, able to provide help, viewings etc. Phoned to check in, quick to answer emails. Very professional. Thank you all for your help and support, got the keys today!
Thank you Louise, that's great to hear, we were very pleased to help and we hope you will soon be settled in your new home!
5/5
GoogleThank you to Paul and Paula for all their help on selling our property! Paula chased the chain through out the process and was in contact with me regularly to update. Thanks so much!
Thank you Emily, we are so grateful for your feedback, Paul Hodgson and Paula Rudge will be delighted to read your comments!
5/5
GoogleIt’s true to say that a great business is built on the strength of its foundations - just like any good building. A strong business is supported from the bottom up by amazing staff. The team at Jones Robinson are the strongest foundations …
5/5
GoogleVery happy with the service from Jones Robinson. Beth Sharpe and Paula Rudge were excellent throughout the whole process. Always quick to get back to me and always professional.
Thank you very much for posting this review - Beth and Paula will be so pleased to read your feedback!
5/5
GoogleJo and Toyah were absolutely fantastic during the sale of my house. Jo got us more than the guide price and Toyah kept us updated throughout. We wouldn't think to go anywhere else when selling again!
Edward, thank you so much for posting this review, Jo and Toyah will really appreciate your feedback!
5/5
GoogleMassive thank you to Paula Rudge for all your help with our move and keeping us informed throughout the whole process.
Thanks Chris, we really appreciate your comments, Paula will be so pleased to read your feedback!
5/5
GoogleWe are first time buyers and it’s not been easy having missed out of a few houses. Once the offer was accepted we have been passed to Paula who has been super efficient and responds quickly to our queries.
Thank you Jemma, we really appreciate you taking the time to post your comments, Paula will be so pleased!
5/5
GoogleJo and toyah were brilliant sold the house within two weeks of putting on with them. They were always there when we needed them they couldn't do enough to help a big thank you to you both for everything
Thank you Craig, we're really grateful you have taken the time to post a review, Jo and Toyah will be delighted to read your feedback!
5/5
GoogleExcellent service, Jo and Toyah were fab. They had our house sold in less than 2 weeks, definitely recommend them to anyone selling there house. Thank you your amazing ☺️
Thank you Bettina, that's super feedback, Jo and Toyah are so grateful for your comments!
5/5
GoogleJo and Toyah from the Lambourn office are superb, very pro-active and responsive, know the market and really do their best for you.
Thank you so much for posting this review, we really do appreciate it!
5/5
GoogleWould like to say a massive thank you to Paula for all the help and chasing she has done with our chain . Friendly , professional and our new saying is “ everyone needs a Paula “ ! Many thanks for all your hard work and highly recommend. Catherine Wells
Ah that's lovely feedback Catherine! Paula will be delighted to read your comments and we really appreciate you taking the time to post a review.
5/5
GoogleMy husband and I have had an excellent service from Jones Robinson as a first time buyers. Joanne and Toyah have been amazing, extremely kind and helpful! Toyah was easy to talk to and super quick at arranging things. It was a very positive experience all throughout. Thank you Jo and Toyah for your great support!
Thank you Sena, we really appreciate you taking the time to post a review! Jo and Toyah will be delighted to read your comments!
5/5
GoogleJones Robinson is not the cheapest agent and Jo was not prepared to negotiate her fee but by goodness she was worth every penny! Her and Toyah have held my hand every step of the way, being so kind and patient, Toyah giving me constant updates which was so reassuring. Thank you ladies xx
Ah, that's super feedback, Barbara, thank you so much! Jo and Toyah enjoyed working with you and hope we can help you again in the future.
5/5
GoogleI can't recommend Jones Robinson highly enough. Jo Schedler and Toyah are incredibly professional and always go the extra mile for you. Their customer service is fantastic and they are so friendly and efficient.
Carina thank you so much for this feedback, we're so grateful and Jo and Toyah will appreciate your kind words.
1/5
GoogleThey don't stop bombarding you with messages when they want to sell your property even if it's on with someone else. It's not good marketing if you don't feel that the strategy is becoming too pushy.
We're obviously very disappointed to hear this feedback, please provide your address to jo.woolley@jonesrobinson.co.uk and we will remove you from future mailshots.
5/5
GoogleGreat support from Paula in putting us in touch with and helping us sort our mortgage out via your recommended FA Ryan. Plus keeping us up to date on properties of interest. Can’t fault her - superwoman!
Thanks Ben, that's great feedback for Paula and it's lovely to hear you were able to use Ryan at FirstXtra! We really appreciate you taking the time to post a review for us.
5/5
GoogleGreat service, very positive experience all throughout. From the professional team special mention goes to Paula and Ed for their customer focus and dedication.
Thank you so much for this review, Levente - Paula and Ed will be delighted to read your feedback and enjoyed working with you!
5/5
GoogleThank you Toyah and Jo for all of your hard work getting the house sold. I don't think there was much more that could have gone wrong / delayed the sale but you kept me informed and were so kind throughout. So glad and grateful that we've finally got there.
Thank you for taking the time to post a review, Lindsay, we're so grateful! Toyah and Jo really enjoyed working with you.
4/5
GoogleWe used Jones Robinson and were very impressed with the support and guidance provided by Paul during the initial stages of the sale of our property and then from Paula during the after sale - completion care stage. Both communicated and updated brilliantly and kept us informed at all stages of the transaction.
Thanks Jake, that's really great to hear! Paul Hodgson and Paula Rudge will really appreciate your comments and we are grateful you have taken the time to post a review for us.
5/5
GoogleMy Fiance and I have purchased a new build flat and I have had Paula Rudge as my contact. She has been utterly brilliant at going above and beyond with helping us keep updated. She is fantastic at her job and I could not recommend her enough.
Thanks Beth, that's such lovely comments for Paula, she will be thrilled that you have taken the time to post a review for her! We hope you will be happy in your home!
5/5
GoogleWe have just sold a house with Jones Robinson. The TLDR version is that this is a well led team of skilled and motivated people, who did a great job for us. Kate Ormond was our initial point of contact and she got the ball rolling before handing us to Beth Sharpe who lived up to her name. Beth was searingly efficient and a great communicator. She mitigated the effect of lockdown in late March by creating a video tour and our house sold very quickly to a great couple who lived across the road and wanted to upsize. Nicky Simpson then took over the process to get us to exchange, but this took plenty of time due to solicitors (usual story) and local searches taking longer than usual. Unfortunately Nicky fell ill and so Paula Rudge drove us over the line, with her dynamic style. She was a trojan! Overall, a great team effort and we’ll be thinking of them as we raise a glass when we complete in a few days. Great job one and all and thanks kindly! Russ
This is absolutely fantastic feedback, Russell, thank you so much for taking the time to post this review, Kate, Beth, Nicky and Paula will all be thrilled with your comments!
1/5
GoogleJust wish if I could give 0 stat. A very irresponsible and ignorant staff with no respect to people’s lives or circumstances. After arranging a viewing, and came over 3 hours travel time they managed (Lucy) to rent the place to someone else and not inform us with a call or email to cancel the viewing. Very unprofessional service and I add to the other comment that is there, RUDE, IGNORANT AND NOT PROFESSIONAL. Having a disrespectful behaviour and attitude, talking and do things behind customers, making fun with other colleagues about customers while doing a viewing. I have never got something sorted or even a call back regards another property, only once after ages and I called in and talked to someone. After paying a holding deposit for an apartment and done everything required, landlord changed mind and decides not to go with the tenancy, and yet still no refund for the holding deposit and got charged for referencing. As an experience, I WOULD NEVER RECOMMEND JONES ROBINSONS to people who are looking for easy life and rent without issues
We are obviously disappointed to read your comments, however, on checking with our Lettings department, we have processed a full refund of your holding deposit today, we have not charged you for the referencing and we are unable to comment regarding the landlord's decision. As you will see from our many other legitimate reviews, our staff are certainly not as you describe.
5/5
GoogleBrilliant service from Michael in the Marlborough office and Paula in the Newbury office. Not the cheapest agents around, but you get what you pay for...in this case, it's very attentive and professional guidance throughout the whole selling process. Thank you!
Thank you Aaron, we appreciate you posting this review, Michael and Paula will be delighted to read your comments!
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5-star rating, Kelly, we were very pleased to be of help.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Jones Robinson has 3,640 reviews across its six offices, rated 4.9 out of 5 overall: 3,635 on Google, 5 on View Agents. Company-wide allAgents reviews for Jones Robinson are counted once, not once per office. This platform total is read from the platform's own page: 945 reviews on allAgents (all Jones Robinson branches), checked 9 October 2026. It is not added to the count above.
Newbury has the most, with 1,892 reviews rated 4.8 out of 5, followed by Didcot with 583.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Didcot won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
