5/5
GoogleThey manage a property for me. They are both amazing and efficient.
Agent replied
Thank you Sophie, our property management team will really appreciate your feedback!
Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
Jones Robinson reviews in Newbury, Didcot, Devizes and 3 more
★★★★★
3,639 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,639 reviews on two platforms, rated 4.9 out of 5 overall.
3,634
Reviews on Google
All 6 offices
5
Reviews on View Agents
All 6 offices
945
Reviews on allAgents
All Jones Robinson branches
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Our offices
Jones Robinson's six offices, most reviewed first. Each has its own page.
- Jones Robinson Newbury118 Bartholomew Street, RG14 5DT1,892 reviews · 1,887 on Google (4.8)20 in the last 90 days
- Jones Robinson DidcotThe Old Post Office, 6 Foxhall Road, OX11 7AA583 reviews · 583 on Google (4.8)20 in the last 90 days
- Jones Robinson Devizes4/5 The Market Place, SN10 1HT548 reviews · 548 on Google (4.8)25 in the last 90 days
- Jones Robinson Marlborough139B High Street, SN8 1HN330 reviews · 330 on Google (5.0)34 in the last 90 days
- Jones Robinson LambournMarket Place, RG17 8XU254 reviews · 254 on Google (5.0)8 in the last 90 days
- Jones Robinson Pewsey1 High Street, SN9 5AF33 reviews · 33 on Google (4.7)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Jones Robinson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleBeth, atJones Robinson, was fabulous and I can't recommend them enough. Professional, friendly and focused on results. Kept us informed on our sale and worked really hard to hold the chain together and keep things moving. Couldn't ask for more. Thank you.
Agent replied
Thank you Alison and we really appreciate you taking the time to send us a video review also! We hope you are all settled now in your new home!
5/5
GoogleI had several viewings with Rhian and she was absolutely excellent. She was lovely, and very professional, able to answer all my questions and give me useful guidance whilst I was making decisions. I ended up signing an agreement for 5 Central Gate, which was the last property she showed me. Excellent service, thanks again Rhian.
Agent replied
Thank you Eleanor, we really appreciate you posting a review for Rhian, she will be delighted to read your feedback!
5/5
GoogleMyself & my partner had a viewing with Rhian. She was very warm & inviting leading us to feel comfortable and at the same time she remained professional in her approach. Many thanks Rhian.
Agent replied
Thanks so much, Ellen, we're so pleased you have been happy with Rhian's service and hope we can find you a new home soon!
1/5
GoogleHugely unprofessional. Dreadful at their jobs. Harassed me with multiple calls every day and deliberately applied excessive pressure on me to make the decision they wanted me to make. Absolute disgrace, do yourself a favour and don't go through this company
Agent replied
We are obviously disappointed to receive this review James, but after investigating the circumstances, do not feel it is appropriate to comment. Our many other 5-star reviews demonstrate our professionalism.
5/5
GoogleJones Robinson have been extremely helpful & patient with my elderly dad and the selling of his house. Although the sale isn't yet finalised , Paula Rudge has dealt with every aspect in a kind & thorough way. The sale is not an easy one … More
Agent replied
Thank you Donna, Paula will really appreciate this feedback and is working hard to get you exchanged as soon as possible!
5/5
GoogleI'm a local property lawyer and have dealt with Jo and Toyah for many years. They are extremely kind, responsive and professional with excellent knowledge of the locality. Some agents feel their role ends with finding a buyer but Jo and … More
Agent replied
Thanks Neil, it's so good to receive a review from solicitors we work with, we really do appreciate you taking the time to do this! Jo and Toyah will be delighted!
5/5
GoogleI have just sold my property using Jones Robinson (having rented it for over 20 years also using them) All my dealings with Jones Robinson have been extremely professional and efficient and this has been the case even through the recent … More
Agent replied
Thank you for your kind review, Torsten, we are so pleased to have been of service to you over the last 20 years and wish you well for the future!
5/5
GoogleAmazing service from Jones Robinson, in particular Paula Rudge and James Oldring from initial conversation, options advice to photography, marketing and expert guidance. Paula was fab, professional and attentive in capturing our … More
Agent replied
That's such nice feedback, Vicky - thank you so much! Paula and James will be so grateful that you have taken the time to post a review!
5/5
GoogleI've always found the team helpful and polite, response to repairs has been very quick and done in a reasonable time frame. We are moving but staying with jones robinsons !! They have helped us from choosing a property right down to … More
Agent replied
Thanks Sharon, that's such great feedback for our property management team, Anna will be delighted to read your comments and we are grateful that you have taken the time to post this review!
5/5
GoogleWe contacted Jones Robinson after our father died and needed to sell the family home. It was a very stressful and upsetting time but Beth and the team were wonderful from start to finish. House sold within 6.months, Both me and my brother … More
Agent replied
Thank you for taking the time to post your comments, Yvonne, which Google have now published. It's great to hear how pleased you were with our service and we look forward to helping you again next year.
5/5
GoogleHighly recommended!! Ive been renting for the last 15 years and have had to deal with many different … More
Agent replied
Thank you Joe and Lucy for this super review for our lovely Lambourn ladies! We really appreciate your feedback and I know Jo and Toyah were very pleased to be of help to you. I hope we can help you again in the future!
5/5
GoogleIt’s true to say that a great business is built on the strength of its foundations - just like any good building. A strong business is supported from the bottom up by amazing staff. The team at Jones Robinson are the strongest foundations … More
Agent replied
THANK YOU! This is such a fabulous review, Lou, it's so kind of you to post your feedback, we really do appreciate your comments!
5/5
GoogleI highly recommend Jones Robinson Estate Agents. We purchased a house through them and I have been amazed by the service I have received from Jo and Toyah. They are both knowledgeable, professional, and a pleasure to deal with. I have had … More
Agent replied
Such lovely feedback, Sharon, thank you - Jo and Toyah will be delighted to read your comments!
5/5
GoogleFor 10+ years Jones Robinson has managed a let property for us, mostly through the offices of Charlotte Moore and Anna Lyons. … More
Agent replied
Ross, thank you so much for taking the time to post this review, Charlotte and Anna will be delighted to read your feedback!
5/5
GoogleHad a really good experience from beginning to end. Paul, who showed us round our new property, was really helpful and nice. Paula was really good in terms of the completion of the property and went out of her way to help. … More
Agent replied
Ross, thank you very much for taking the time to post your review, we're so glad you were pleased, and Paul and Paula will appreciate your feedback!
5/5
GoogleJones Robinson was a step change experience for us, after trying unsuccessfully to sell our property via another local agent for 6 months. Within the first 2 weeks of agency, Jones Robinson arranged more viewings than we had in the last 2 … More
Agent replied
Thank you so much for taking the time to post your review, John, we're so pleased to have agreed a sale for you!
5/5
GoogleExcellent service buying my property! Super friendly and professional staff and communication has been great throughout the process. … More
Agent replied
Tash, this is a super review, thank you so much for taking the time to post your feedback, Beth and Paula especially will be delighted! We hope you are soon settled in your new home!
5/5
GoogleI have dealt with Jones Robinson for purchase of a property and my experience dealing with them has been stupendous. I have personally dealt with Paula Rudge. I am impressed with her follow up with … More
Agent replied
Thanks Rahul that's a great review for Paula, she has enjoyed helping you and will really appreciate your comments!
5/5
GoogleJones Robinson is a highly professional Estate Agents who successfully sold my property, this summer. Pivotal to this, was the work done by Ed Taylor and Paula Rudge, who are a credit to the Newbury Branch. I trusted their service, … More
Agent replied
Sonia, that is such lovely feedback, thank you so much! Ed and Taylor will very much appreciate your comments!
5/5
GoogleI have just completed on a sale through Jones Robinson- my experience was a very positive one. In particular Paul and Harris were fabulous - Paula Rudge Managed the conveyancing and communication within the chain between solicitors and … More
Agent replied
Raine, this is fabulous feedback, thank you so much. Paul, Harris and Paula will really appreciate your comments and hope we can be of service to you again in the future.
5/5
GoogleWe would like to thank all the members of staff who were involved with our recent house purchase and especially Beth and Nicky for all the attention they gave us! Beth answered our numerous questions quickly and efficiently and … More
Agent replied
Thank you for taking the time to post your feedback, we really do appreciate it. Beth and Nicky will be delighted to read your comments and were very pleased to have been able to help. We hope you have settled into your new home!
5/5
GoogleI would like thank all of the team at Jones Robinson. In particular, Amber and Mollie who were on hand to help me with paper work during lock down. They have been so helpful throughout the process and I would have been really stuck without … More
Agent replied
Thank you for your comments Jayne, we are so grateful. Paula, Amber and Mollie will be delighted to read your feedback and were very pleased to be of help!
5/5
GoogleJust bought a house through Jones Robinson and must say that Paula Rudge (one of the sales representatives I was dealing with) was fantastic! Every now and then you come across someone who takes pride in their work and delivers excellent … More
Agent replied
This is great feedback for Paula - she will be delighted to read your comments and we really appreciate you taking the time to post a review, Pawel!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Jones Robinson
How many reviews does Jones Robinson have?
Jones Robinson has 3,639 reviews across its six offices, rated 4.9 out of 5 overall: 3,634 on Google, 5 on View Agents. Company-wide allAgents reviews for Jones Robinson are counted once, not once per office. This platform total is read from the platform's own page: 945 reviews on allAgents (all Jones Robinson branches), checked 9 October 2026. It is not added to the count above.
Which Jones Robinson office has the most reviews?
Newbury has the most, with 1,892 reviews rated 4.8 out of 5, followed by Didcot with 583.
Where are the Jones Robinson offices?
The six Jones Robinson offices, by town:
- Devizes: 4/5 The Market Place, Devizes, Wiltshire, SN10 1HT
- Didcot: The Old Post Office, 6 Foxhall Road, Didcot, Oxfordshire, OX11 7AA
- Lambourn: Market Place, Lambourn, Berkshire, RG17 8XU
- Marlborough: 139B High Street, Marlborough, SN8 1HN
- Newbury: 118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
- Pewsey: 1 High Street, Pewsey, SN9 5AF
Has Jones Robinson won any awards?
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Didcot won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
