3/5
GoogleRating only, no written review.
Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
Jones Robinson reviews in Newbury, Didcot, Devizes and 3 more
★★★★★
3,639 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,639 reviews on two platforms, rated 4.9 out of 5 overall.
3,634
Reviews on Google
All 6 offices
5
Reviews on View Agents
All 6 offices
945
Reviews on allAgents
All Jones Robinson branches
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Our offices
Jones Robinson's six offices, most reviewed first. Each has its own page.
- Jones Robinson Newbury118 Bartholomew Street, RG14 5DT1,892 reviews · 1,887 on Google (4.8)20 in the last 90 days
- Jones Robinson DidcotThe Old Post Office, 6 Foxhall Road, OX11 7AA583 reviews · 583 on Google (4.8)20 in the last 90 days
- Jones Robinson Devizes4/5 The Market Place, SN10 1HT548 reviews · 548 on Google (4.8)25 in the last 90 days
- Jones Robinson Marlborough139B High Street, SN8 1HN330 reviews · 330 on Google (5.0)34 in the last 90 days
- Jones Robinson LambournMarket Place, RG17 8XU254 reviews · 254 on Google (5.0)8 in the last 90 days
- Jones Robinson Pewsey1 High Street, SN9 5AF33 reviews · 33 on Google (4.7)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Jones Robinson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
Agent replied
Thank you for leaving us a 5-star rating!
5/5
GoogleLovely and friendly, Jo and Toyah were with me every step of the way with a mixture of professionalism and understanding. I'm overjoyed to have completed today and I couldn't have done it without them. First class
Agent replied
Thank you James - Jo and Toyah were delighted to be of help to you and will really appreciate your very kind comments!
5/5
GooglePaula kept us well updated with the purchase of our first home and was always on call to answer any questions/queries we had. The whole team were really friendly and helpful when we called into the office also!
Agent replied
Thank you Jessica, we're so pleased you have taking the time to post your feedback, Paula will be delighted!
4/5
GoogleRating only, no written review.
Agent replied
Thank you for leaving us a rating!
5/5
GoogleLaura was very professional and the team worked well together to find a tenant for our house .
Agent replied
Thank you David, we really appreciate you posting a review for our Lettings team, Laura will be so pleased to read your comments!
5/5
GoogleFantastic service once again ladies x x Jo & Toyah are BOTH amazing!! Highly recommended agents for both buying and selling. We wont use anyone else!! Very Fair & Sensible valuation which made the buyers come looking!! And we sold over the asking price!! Thanks again your amazing!! Mr Paul & Mrs Michelle Whiting.
5/5
GoogleOurs was not the clear sailing transaction you would like to have. But JR's Ed Taylor managed to navigate us through and complete the purchase of our new home. Big thanks to him and the team for making our dream a reality!
Agent replied
Ah that's such lovely feedback, thank you so much for taking the trouble to post a review, Ed is chuffed to read your comments!
5/5
GoogleExcellent service from Jones Robinson! Highly recommend them. Very quick turn around and Laura at the Marlborough site was fantastic!
Agent replied
Thanks Jignesh, we really appreciate your comments and Laura will be delighted to read your feedback!
5/5
GoogleI viewed many properties with Jones Robinson, They were very professional, patient, sensitive to client anxieties, punctual and always made an effort to fit a viewing in during a hectic period in the property market. I thoroughly recommend using this agency,
Agent replied
Thank you John, that's kind of you to give us a review, we're so pleased to be able to help!
5/5
GoogleEveryone at Jones Robinson's Lambourn branch were very helpful in enabling the purchase of my new home. Toyah was patient and understanding of my needs, and made every effort to ensure a speedy and efficient sale. I found Jones Robinson completely professional and would recommend anyone wanting to buy, or sell, a property. They are a well-establish local firm who know the area extremely well.
Agent replied
Thank you Nicky that's such nice feedback for our Lambourn ladies, they will be grateful for your comments!
5/5
GoogleRhian was extremely helpful in answering any questions/queries I had regarding the property I was viewing. Any further issues I had were promptly answered and rectified. Rhian is a credit to Jones Robinson and would highly recommend them.
Agent replied
Thanks Jake, that's great feedback for Rhian, she will be so pleased!
5/5
GoogleGreat personal service, kept up to date and made to feel top priority. Special thanks to Vanessa in the Newbury Branch for all her work. Much appreciate!
Agent replied
Thank you Rose, Vanessa will be delighted to read your feedback, we're so pleased you have posted a review for our Lettings Team!
5/5
GoogleAndrew I would like to thank you and all the team for an efficient, friendly and professional job in selling our house. Despite the difficulties imposed by the covid situation you and your team were always at the end of the phone and I have no doubt that the process would not be completed yet if Jones Robinson had not been involved. Thank you! Liz and Phil
Agent replied
Thank you both for this review, we really appreciate it and are so pleased we could be of help!
4/5
GoogleWe've recently secured a rental through Jones Robinson Estate Agents, - everything has gone smoothly and has been handled professionally by all involved. Special thanks to Vanessa and Brittany for their patience with us in answering and dealing with all our queries!
Agent replied
Thanks Ryan, we really appreciate you taking the time to post a review for our lettings team and hope you are now settled in your new home!
5/5
GoogleHuge thanks to the team in Newbury, Caroline, Nicky and Beth and also Mollie and Amber for their professional yet personnel response. First class service , for always responding to my many queries and making my sale go through as smoothly as possible in these trying time. Kind Regards Briony
Agent replied
Thanks Briony, that's great feedback, we are so grateful you have taken the time to post a review, the ladies will be delighted!
5/5
GoogleAs a buyer, the team were very responsive and usually replied cheerfully and promptly. We had a mixup over the viewings but this was dealt with apologetically and rearranged quickly. Paula and Beth were great to deal with.
Agent replied
Thank you Louisa, we appreciate your feedback, Beth and Paula were happy to be of help!
5/5
GoogleAll the staff at Jones Robinson Newbury were vey helpful especially paula for chasing up the completion
Agent replied
Catherine thank you so much for this review, Paula will be delighted you have recognised her hard work!
5/5
GoogleExtremely happy with the service we've received from all at Jones Robinson involved in our house sale. However many times I called and whoever I spoke to in the office I always found everyone to be super friendly and helpful. Now we're at … More
Agent replied
Thanks Jo, that's such great feedback, we really do appreciate it! Paula will be so pleased to read your comments and is working hard to get you exchanged!
5/5
GoogleI'm in the process of buying my first house, and the team at Jones Robinson have been amazing. During viewings James was easy to talk to and have honest conversations with, and Caroline from the sales team has been absolutely fantastic. She … More
Agent replied
Thanks Vicky, that's such great feedback, James and Caroline will be delighted to read your comments and we really appreciate you taking the time to post a review!
5/5
GoogleNot Stephen, but Rachel [?!] I just wanted to leave a review to commend the service I received as a first … More
Agent replied · 15 August 2023
Rachel - THANK YOU so so much for this amazing feedback! It's great that you took the time to post this review, we really do appreciate it and the staff you mention will be delighted to read your comments. We hope to be able to help you again in the future!
5/5
GoogleWe have recently purchased through Jones Robinson and so impressed with their services. The team are great, especially Paula Rudge. Paula kept us up to date throughout the process and was quick to chase up progress when needed and always on hand to answer any questions or concerns we had. Will definantly be recommending Jones Robinson
Agent replied
Lauren, thank you so much for taking the time to post your feedback - Paula will be pleased to read your comments!
5/5
GoogleRating only, no written review.
Agent replied · 26 November 2023
Thank you for leaving us a 5-star rating!
5/5
GoogleExcellent service. Very helpful and would highly recommend.
Agent replied
Thank you Emma, we have enjoyed being of help and really appreciate you posting a review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Jones Robinson
How many reviews does Jones Robinson have?
Jones Robinson has 3,639 reviews across its six offices, rated 4.9 out of 5 overall: 3,634 on Google, 5 on View Agents. Company-wide allAgents reviews for Jones Robinson are counted once, not once per office. This platform total is read from the platform's own page: 945 reviews on allAgents (all Jones Robinson branches), checked 9 October 2026. It is not added to the count above.
Which Jones Robinson office has the most reviews?
Newbury has the most, with 1,892 reviews rated 4.8 out of 5, followed by Didcot with 583.
Where are the Jones Robinson offices?
The six Jones Robinson offices, by town:
- Devizes: 4/5 The Market Place, Devizes, Wiltshire, SN10 1HT
- Didcot: The Old Post Office, 6 Foxhall Road, Didcot, Oxfordshire, OX11 7AA
- Lambourn: Market Place, Lambourn, Berkshire, RG17 8XU
- Marlborough: 139B High Street, Marlborough, SN8 1HN
- Newbury: 118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
- Pewsey: 1 High Street, Pewsey, SN9 5AF
Has Jones Robinson won any awards?
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Didcot won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
