Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
GoogleFirst time Im renting from this agency. The offers are almost the best and the flats are nice for the price, Although I had my worst experience with them. I arranged my first viewing on 24/09/2020 at 10:15 and they confirmed my viewing by email. The night before my viewing I called the agent and I asked her if she is 100% coming for viewing and I even explained that I come from another city and will be on the way around 3 hours to get there. I took a day off work and went all the way to Newbury but no agent was there!!!! I called the agency and the agent only apologized that they forgot to email me and cancel the appointment since someone else took the flat. I was literally crying on the way home. I had lots of things to do at work. I lost lots of money buying ticket to Newbury, taking a day off work, plus the energy I wasted. It is really inconsiderate and irresponsible not being bothered to even email and cancel an appointment. Specially because I emphasized that I came from a far city. After that I found good offers in the website and I went and viewed a couple of other properties. This time my agent was quite helpful. Although when I called her and asked her if she can speed up the procedure since it’s getting too late, she answered that she is in a rush and has lots of things to do and can’t do this faster only because I’m in a rush, the concept in fair enough but the way she talked was a bit rude and not appropriate. In general the offers this agency has, are good but the staff are not as professional as they should be. I think if u find the same offer in any other agency, definitely go for the other one.
Farnaz · 18 October 2020 · Jones Robinson Newbury
★★★★★ 5/5
GoogleJones Robinson Lambourn - I wanted to express how impressed I am with Toyah and Jo in the Lambourn office. It has been a pleasure dealing with them looking for my new home. From the start of this process they have been professional, knowledgeable and so helpful. I have no hesitation in recommending Jo and Toyah in helping others find their ‘happy ever after’ home. Thank you so much.
Jane · 16 October 2020 · Jones Robinson Newbury
Agent replied
Jane, thanks so much for your feedback and recommendation, Jo and Toyah enjoyed being of help to you and will really appreciate your comments!
★★★★★ 5/5
GoogleI'm in the process of buying my first house, and Paula Rudge from the sales team has been so helpful! She has been really supportive whenever I don't understand something in the proceedings; she'll take the time to explain it to me in a non-judgemental manner and has offered to speak to my solicitors on my behalf if I was uncomfortable asking the questions. Paula has been great with catching up with a weekly call (always around the same time which helped with taking her call during my work hours. So bonus points for consistency!) and also sending chaser emails if things weren't moving as fast as they could based on her experience. Despite being an entirely telephone based relationship in these uncertain times, she has helped with ensuring I am not left feeling lost during this purchase. Thank you Paula :)
Lauren · 15 October 2020 · Jones Robinson Newbury
Agent replied
What lovely feedback, Lauren, thank you so much for taking the time to post your comments. Paula will really appreciate this and has thoroughly enjoyed helping you. We hope your move goes smoothly!
★★★★★ 5/5
GoogleGood contact throughout the whole process. Even after the sale had been agreed and progress seemed a bit slow due to the legal stuff taking place in the background, would always get an update to let me know they were on the case.
Tim · 14 October 2020 · Jones Robinson Newbury
Agent replied
Thanks Tim, we really appreciate you taking the time to post a review. Paula was very pleased to be able to help and will be delighted to read your comments!
★★★★★ 5/5
GoogleVery happy with professional and helpful service from all at Jones Robinson and particularly Paula during our recent house purchase.
Would highly recommend.
Thank you.
Helen · 14 October 2020 · Jones Robinson Newbury
Agent replied
Helen, thank you for taking the time to post a review, Paula will really appreciate your comments and we hope we can help you again in the future!
★★★★★ 5/5
GoogleFriendly staff, they keep a tight rope on your pruchase and help you chase the incompetent solicitors.
Extreemely helpful, definitely recommened people to use them when selling/buying properties.
I used Staffs (Dawn, Jo), they were amazing.
Ambrose · 13 October 2020 · Jones Robinson Didcot
Agent replied
Thanks so much for posting your review, we really do appreciate you taking the time to give us your feedback. Dawn and Jo enjoyed working with you!
★★★★★ 5/5
GoogleFantastic service!
Understanding of our needs and wants, professional at every juncture and the communication was slick and efficient. …
Toby · 8 October 2020 · Jones Robinson Marlborough
Agent replied
Thanks Toby, that's brilliant feedback, we really appreciate you taking the time to post your comments and Wendy will be delighted!
★★★★★ 5/5
GoogleJones Robinson have done an excellent job of selling my house despite the tough market.
Unlike many estate agents, they generate lots of interest, build strong rapport …
Jane · 8 October 2020 · Jones Robinson Marlborough
Agent replied
Jane, thank you for taking the time to post this review. We were delighted to be of service, you were a pleasure to deal with!
★★★★★ 5/5
GoogleWe have recently sold a property with Jones Robinson in Marlborough.
From the outset, the experience was five star. Michael, Laura and Wendy were professional, pro-active and approachable. We were kept informed at every stage, …
Jo · 8 October 2020 · Jones Robinson Marlborough
Agent replied
Jo, thank you so much for your kind words, the Marlborough team will really appreciate your feedback and we are pleased to have been of service.
★★★★★ 5/5
GoogleWe sold our house and also ended up buying our new one through Michael at Jones Robinson. Michael was always honest and realistic from the start, and we got an offer at a price we were happy with in 6 weeks. Michael will not provide advice …
L · 8 October 2020 · Jones Robinson Marlborough
Agent replied
Thank you for this great feedback which Google have now published. Michael will be thrilled to read your comments and we are truly grateful for you taking the time to post a review for us!
★★★★★ 5/5
GoogleMichael and his team in Marlborough recently sold our cottage. We cannot fault the service. From start to finish it was excellent. Michael always returned calls promptly and his communication was spot-on. He always kept in touch with us to …
Jay · 8 October 2020 · Jones Robinson Marlborough
Agent replied
Thank you so much for this fantastic feedback, we really do appreciate it. I know Michael enjoyed working for you and was really pleased to sell your lovely cottage!
★★★★★ 5/5
GoogleMy husband and I required a current valuation on our property at quite short notice! We contacted Jones Robinson to assist us and they were only to happy to help. An appointment was set up straight away and the following day, Rosie, …
Rachel · 8 October 2020 · Jones Robinson Marlborough
Agent replied
Thank you Rachel that's so great to hear... Rosie will really appreciate your comments and will gladly help when you need us in the future!
★★★★★ 5/5
GoogleI couldn't praise Toyah and Jo more, their hard work and support have been absolutely amazing! Always so quick when replying to emails and giving us constant updates - it's been an absolute dream. Thank you so much, we're so excited to move …
Beth · 8 October 2020 · Jones Robinson Lambourn
Agent replied
Beth, what a lovely review - thank you for this, Jo and Toyah will be delighted to read your feedback! Hope your move goes well next week and we can be of service again in the future.
★★★★★ 5/5
GoogleJo and Toyah provided me with an incredible experience to buy my first house. They listened carefully to learn about who I was and what I was interested in and then gathered together a great range of houses for me to see. I spent the day …
Kate · 8 October 2020 · Jones Robinson Lambourn
Agent replied
Kate, thank you for taking the time to post these lovely comments, I know that Jo and Toyah will be delighted to read your feedback and they really enjoyed working with you!
★★★★★ 5/5
GoogleJones Robinson offer an impeccable service based on integrity, efficiency, & transparency as well as being customer centric. …
Veena · 8 October 2020 · Jones Robinson Lambourn
Agent replied
Veena, thank you so much for this wonderful review, the team are delighted to have been of service! This is the first opportunity Google have allowed me to post a response to say thank you!
★★★★★ 5/5
GoogleAndrew and Mikyle many thanks for all the help and support during the long sale :)
Best regards,
Elena
Elena · 8 October 2020 · Jones Robinson Devizes
Agent replied
Thank you for posting this review, Elena, we really do appreciate it. Andrew and Mikyle were delighted to be of assistance!
★★★★★ 5/5
GoogleWe purchased a property through Jones Robinson and found them very friendly, helpful and efficient. Our designated contact Paula kept us informed on a weekly basis and was instrumental in progressing the purchase and keeping all parties informed and communicating. Would recommend Jones Robinson and will likely use them again in future.
Donna · 8 October 2020 · Jones Robinson Newbury
Agent replied
Thank you for your kind words, Donna, we really appreciate you posting this review and Paula will really appreciate your feedback!
★★★★★ 5/5
GoogleExcellent & friendly service from the whole team. Particular thanks to Paula & Caroline for persistent chasing to understand the problematic chain below us. Got there in the end against very tight deadlines.
Paul · 8 October 2020 · Jones Robinson Newbury
Agent replied
Paul, thank you so much for posting this review, we are very grateful for your comments. Paula and Caroline will be delighted to read your feedback!
★★★★★ 4/5
GoogleRating only, no written review.
Zac · 5 October 2020 · Jones Robinson Newbury
Agent replied
Thank you for leaving a rating Zac, we would love to hear why it wasn't a 5-star rating if you have time to email us at jo.woolley@jonesrobinson.co.uk
★★★★★ 5/5
GoogleFrom registering our property to marketing we felt we were receiving a very professional service. The video and photo's showed our property off in all its glory. I would recommend them without hesitation.
Susan · 2 October 2020 · Jones Robinson Didcot
Agent replied
Thank you Susan for posting this review - our Didcot team have enjoyed being of assistance and will really appreciate your feedback!
★★★★★ 5/5
GoogleVery pro-active and committed to get the sell through. Always kept me informed
Sally · 1 October 2020 · Jones Robinson Newbury
Agent replied
Thank you for posting your review, Sally, we really do appreciate it and have been very pleased to be of assistance to you!
★★★★★ 5/5
GoogleCoped well in the current difficult trading environment and found tenants promptly.
Martin · 30 September 2020 · Jones Robinson Newbury
Agent replied
Thanks Martin, we really appreciate your feedback for our lettings team!
★★★★★ 5/5
GooglePaula was great throughout the process of purchasing our house, she kept regular contact with us consistently updating us on the process, also chasing up third parties on her end.
Maddy · 29 September 2020 · Jones Robinson Newbury
Agent replied
Thanks Maddy, we really appreciate your feedback and Paula was very pleased to be of assistance!
★★★★★ 5/5
GoogleThe staff at Jones Robinson have been great; easy to get hold of and very helpful. Paula in particular has been so on top of everything and the sale only went through in time because of her chasing all of the parties involved. Thank you!
Lauren · 29 September 2020 · Jones Robinson Newbury
Agent replied
Thanks Lauren, we are really grateful for your comments! Paula is delighted you have taken the time to post a review for her.
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