Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,640 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,640 reviews on two platforms, rated 4.9 out of 5 overall.
3,635
Reviews on Google
All 6 offices
5
Reviews on View Agents
All 6 offices
945
Reviews on allAgents
All Jones Robinson branches
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent service from Vanessa and Rhian! From the applying process to signing contract, they were always supportive and helpful. I highly recommend Jones Robinson and their professionalism!
Thank you Nat this is a great review for our lettings team - Vanessa and Rhian will certainly be delighted to read your feedback! We hope you enjoy your new home!
1/5
GoogleWould not recommend. Maybe great for sellers, terrible experience for buyers. Bought a property through Church Robinson, all going through solicitors, then they showed a “cash buyer” round the purchasing property 2 months into the process subsequently leading to a higher offer and us losing the house and our house buyers. All very underhanded and unprofessional. Lost valuable time, money and caused a considerable amount of stress to us as a family. I would be very careful purchasing a property through them.
We are sorry to read your feedback Emma and understand you are disappointed. Unfortunately we are unable to comment further on individual cases publicly, but wish you well for the future.
5/5
GoogleI’ve just completed a purchase through Church Robinson and have been extremely impressed with the service and responsiveness. Dawn needs a special mention for keeping on top of solicitors who seem to do their best to slow the process down. I could do with her twice weekly reminders to keep my own affairs moving! I wouldn’t hesitate to recommend Church Robinson in future.
Thanks Paul, that's a great review for Dawn - she has loved being of help! Good luck in your new home!
5/5
GoogleChurch Robinson Didcot is great! Marta, Lucy and Vanessa were quite professional, friendly and reassuring through my whole letting process. Without a doubt, it was the best experience I had with an Estate Agent in the UK. I would highly recommend their professional service.
Thank you Juliano - this is fabulous feedback for our lettings team at Didcot! Marta, Lucy and Vanessa will be absolutely thrilled to read your comments and loved being of help!
5/5
GoogleJo and Toyah in the Lambourn office are the ideal agents, nothing is too much trouble and they both have a delightful way about them. They sold my house with the minimum of fuss, dealt with queries in a most efficient manner and were a pleasure to work with. Highly recommended.
Thank you for your recommendation John, we really appreciate it! Jo and Toyah loved being of help!
1/5
GoogleFalsely advertised the inclusive costs of the letting. Upon making an offer, they changed the description of the adverts on Zoopla and Rightmove to try and make more money out of me. Unprofessional and very unimpressed.
We are very disappointed to read your comments, George, as our lettings team have confirmed they did explain the elements of the rental amount of the property in question.
5/5
GoogleGreat estate agents, Dawn was amazing chasing up complicated legal issues and went above and beyond to get things sorted and ensure good comunication between all involved in the chain. Highly recommend.
Thank you for taking the time to post this review, Toni - Dawn will love it!
5/5
GoogleI highly recommend Church Robinson. Big thank you to Gary, Dawn, Courtney and the rest of the team. Always kept up to date. Brilliant service form start to finish.
Thank you for your comments Kevin - our Didcot team were delighted to be of help and Gary, Dawn and Courtney will really appreciate your feedback!
5/5
GoogleI recently completed a purchase and Church Robinson were the agent responsible for the sale. From when I was browsing through to making my offer and then through to completion, I have been very happy with the communication with all the team that I spoke to at Church Robinson. Thank you!
Thank you Ollie, we're so pleased and very grateful for your feedback!
5/5
GoogleIf anyone wants to sell their house and have a stress free experience, look no further than Jones Robinson. Jo and Toyah have been wonderful, from first meeting to keeping me informed all the way through the process, the ladies are super stars. Thank you so much.
Thank you Lorraine, that's such lovely feedback for Jo and Toyah, they will really appreciate your comments!
5/5
GoogleThroughout the whole process excellent service. From booking a viewing right through to agreeing and signing the tenancy everything was handled in a timely and professional way. Vanessa was particularly helpful in keeping me updated throughout the process. Excellent service all round. Thank you
Thank you Mark, we really appreciate you taking the time to post your feedback and hope you will be happy in your new home!
5/5
GoogleExcellent standard of service from listing to completion with our house sale from Toyah and Jo. Very friendly and very helpful - chasing up solicitors when needed and keeping us informed from start to finish. Thanks guys!
Thank you for taking the time to post this review Adam, we really appreciate it and Toyah and Jo will be delighted to read your feedback!
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5-star rating!
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5-star review!
5/5
GoogleWe can not thank Toyah and Jo enough for their excellent service through the purchase of our new property - on hand to assist us all the way - thank you
Thank you so much Mark, we really appreciate your comments!
5/5
GoogleLucy was very kind and helpful towards us renting our new home, she was easy to talk to and very patient!
Thank you for posting a review Beth, Lucy Reeves was delighted to be of help! We hope you will be very happy in your new home!
5/5
GoogleFrom start to finish Caroline helped push the progress of the purchase along and I honestly believe without her I still would be waiting to be moved in, I really can't thank her and her team enough. Paul maxted
Thanks Paul, Caroline will be so pleased to read your feedback - she loved being of help!
1/5
Googlemis-advertising the location of a house.
Our Marlborough manager has left you a message Lloyd to discuss this further.
5/5
GoogleSold through Jones Robinson and bought through purple bricks and I must say that Caroline was amazing and made sure everyone new what was going on and made sure everyone was doing what they are ment to Amazing
Thank you Daniel, we really appreciate you taking the time to post a review for Caroline, she will be delighted!
5/5
GoogleIn the process of finding a property to rent and Lucy R has been a massive help with the organisation of it all and answering any questions I had. Would highly recommend!
Thanks Joe, it's really great to hear this - Lucy Reeves will appreciate the feedback!
5/5
GoogleVery impressed with the service we received in selling our property. Every member of the team we spoke too were always very friendly, professional and happy to help. Caroline made the process so much smoother and kept us up to date on a regular basis. I would highly recommend using Jones Robinson. Thank you for all your help.
Thank you Alicia, we are delighted to hear this! Caroline has enjoyed helping you and we hope we can assist again in the future!
5/5
GooglePaula was instrumental in pushing our house purchase through. I believe we wouldn't have completed within our goal timescale without her. She chased for us and kept us informed at every stage of the process. Her energy and initiative were simply amazing. Thank you so much!
Thank you so much for this kind review Alexandra - Paula was delighted to be of help! Good luck in your new home!
5/5
GoogleI had a viewing of a property at Central Gate, Newbury with Rhian Venning. I had a great experience during the viewing, Rhian has been very kind and prompt in explaining the details and key clauses of the agreement.
Thank you Umesh, it's very kind of you to post a review for Rhian, she has loved being of help!
5/5
GoogleThis was a great experience, the process was straight forward and smooth. Lucy and Vanessa did a brilliant job.
Thank you so much for this review for our Lettings Team - Lucy and Vanessa have loved being of assistance to you!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Jones Robinson has 3,640 reviews across its six offices, rated 4.9 out of 5 overall: 3,635 on Google, 5 on View Agents. Company-wide allAgents reviews for Jones Robinson are counted once, not once per office. This platform total is read from the platform's own page: 945 reviews on allAgents (all Jones Robinson branches), checked 9 October 2026. It is not added to the count above.
Newbury has the most, with 1,892 reviews rated 4.8 out of 5, followed by Didcot with 583.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Didcot won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
