5/5
GoogleFriendly staff, strictly follow the Covid Guidance, professional, strongly recommended.
Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
Jones Robinson reviews in Newbury, Didcot, Devizes and 3 more
★★★★★
3,640 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,640 reviews on two platforms, rated 4.9 out of 5 overall.
3,635
Reviews on Google
All 6 offices
5
Reviews on View Agents
All 6 offices
945
Reviews on allAgents
All Jones Robinson branches
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Our offices
Jones Robinson's six offices, most reviewed first. Each has its own page.
- Jones Robinson Newbury118 Bartholomew Street, RG14 5DT1,892 reviews · 1,887 on Google (4.8)20 in the last 90 days
- Jones Robinson DidcotThe Old Post Office, 6 Foxhall Road, OX11 7AA583 reviews · 583 on Google (4.8)20 in the last 90 days
- Jones Robinson Devizes4/5 The Market Place, SN10 1HT549 reviews · 549 on Google (4.8)26 in the last 90 days
- Jones Robinson Marlborough139B High Street, SN8 1HN330 reviews · 330 on Google (5.0)34 in the last 90 days
- Jones Robinson LambournMarket Place, RG17 8XU254 reviews · 254 on Google (5.0)8 in the last 90 days
- Jones Robinson Pewsey1 High Street, SN9 5AF33 reviews · 33 on Google (4.7)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Jones Robinson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleCurrently viewing properties to buy and the didcot team are very helpful and proactive when booking viewings.
Agent replied
Thank you Alan, that's very kind of you to post a review - we hope we can find your new home soon!
5/5
GoogleLovely estate agents, I ended up buying one of the properties they showed me. They were very helpful as this was my first time buying a property. After the offer was was accepted rafael showed me round several more times and answered all my questions. I really appreciated how they went to so much trouble to fit me in for weekend appointments as I have limited availability. And once the offer was accepted i had dawn as my case handler who rang me every few weeks to check in and give me updates.
Agent replied
Thank you for taking the time to post a review for us - Raffaele and Dawn will be delighted to read your feedback! We hope you will be very happy in your new home!
5/5
GoogleThank you to Jones Robinson team for helping me find my home. Special thanks to Marta, Lucy and Vanessa, who make the whole process go smoothly to keep up with my request move-in date.
Agent replied
Thank you Mavis, we're so pleased to hear this feedback for our Didcot lettings team - Marta, Lucy and Vanessa will really appreciate your comments!
5/5
GoogleA big thank you to Dawn and the team for getting the House sale through in such difficult and pressurised times.The communication was superb always kept up to date.Would highly recommend Church Robinson ,Didcot.
Agent replied
Thank you for taking the time to post your feedback, Jeffrey - Dawn was absolutely delighted to be of assistance!
5/5
GoogleFriendly and professional team. Very understanding and patient. Would certainly highly recommend their services.
Agent replied
Thanks Pete - we really do appreciate your recommendation!
5/5
GoogleVery grateful to Paula and Beth and their team for an outstanding, friendly service.
5/5
GoogleJo and Toyah at Jones Robinson Lambourn are a cut above all other local agents. Jo has an unsurpassed level of local knowledge and gives an honest valuation to sell the property. She would rather do this and lose the business than give over inflated expectations to obtain the business like so many others. She always answers e mail without delay. Toyah is wonderful at showing the property and has an uplifting personality with great enthusiasm. She works hard to see the accepted offer through to contract stage. They make a great team and are in a league of their own.
5/5
GoogleChurch Robinson were highly professional and very responsive throughout the sale of our property. The amount of work they put in to get our sale across the line was remarkable. I would highly recommend them to anyone that is looking at putting their house up for sale.
Agent replied
Thank you Ellie, we really appreciate your feedback and were extremely pleased to be of service!
5/5
GoogleJones Robinson have been excellent from the start of our experience. Lucy Reeves really took her time to find us a property and arranging viewings. Would definitely recommend to others.
Agent replied
Thank you Sarah, we're so pleased to hear this - Lucy will really appreciate your comments and was very happy to be of help!
5/5
GoogleLisa could not have been more helpful when helping me search for a new accommodation. She is very patient and swift in replying to queries.
Agent replied
Thank you Kaim, we really appreciate you taking the time to post a review for Lisa, she will be absolutely delighted!
5/5
GoogleLaura was very professional and did exactly what she said Jones Robinson would do. Found a tenant in a few weeks with out fuss. Thank you!
Agent replied
Thanks for taking the time to post a review Mike - we're always happy to help!
5/5
GoogleHelped us with our move. Professional and friendly team. Drove through the completion of the chain by providing the documentation in a timely fashion and chasing up leads in an extremely polite manner. The team member assigned to show us houses was professional but friendly. An amazing house buying experience and i would recommend to anyone to go with Church Robinson.
Agent replied
Thank you so much Mehul - we have loved being of help and really appreciate your recommendation!
1/5
GoogleRating only, no written review.
Agent replied
We are disappointed that you have left us a 1 star review but cannot find your name on our records so we cannot help or respond. If you can email jo.woolley@jonesrobinson.co.uk and provide further information we will be happy to help.
4/5
GoogleRating only, no written review.
Agent replied
Thank you for leaving us a rating Jack!
4/5
GoogleRhian was very professional and accommodating when we went to view Lewis walk. Pleasant experience, Thank you
Agent replied
Thank you Kate, we really appreciate your feedback, Rhian will be delighted to read your comments!
5/5
GoogleOutstanding Newbury Estate Agents!
Agent replied
Thank you for your kind review David!
2/5
GoogleRating only, no written review.
Agent replied
We are disappointed that you have left us a 2 star review but cannot find your name on our records so we cannot help or respond. If you can email jo.woolley@jonesrobinson.co.uk and provide further information we will be happy to help.
4.5/5
View Agentsthank you
It's been 1 month since Jones Robinson, Newbury, Paul, Paula, and Karen, found me my forever home. I am delighted with my home and the agency helped steer through negotiations with professionalism & friendliness. Always responsive, never adding to the drama, as the process of selling and buying is never easy. They steered through the tricky stages and I really couldn't be more grateful.
5/5
GoogleRating only, no written review.
Agent replied
Thank you for leaving us a 5-star rating!
5/5
GoogleWe recently sold our late mother’s property through Jones Robinson and have been delighted with their excellent quality of service throughout the process. JR's competence and professionalism impressed us from the outset, beginning with the …
Agent replied
Thank you so much, Christopher, we really do appreciate you taking the time to post a review for us. Paula and Ed will be grateful for your kind words!
1/5
GoogleWhen we first moved to our flat we had to dedicate 2 whole days to clean it as especially under the beds and in the bathroom and toilet the cleaning service that Jones Robinson supposedly employed had proved anything else than professional. …
Agent replied
I'm afraid we are unable to comment on your review George, as we cannot trace your record from the name given here. If you would like to email lucy.saunders@jonesrobinson.co.uk and provide further details we are happy to investigate the matter for you.
5/5
GoogleI spoke with Rhian who was very informative and answered every single question I had about the property I was interested in! It was all very smooth and so quick! Rhian is amazing! Thank you so much for being so professional and helping the process go so smoothly!
Agent replied
Thank you Grace, it's very kind of you to post a review for Rhian, she will be absolutely delighted!
2/5
View AgentsOnly interested in taking your money
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract because they don't have their paperwork ready. Now they don't respond to my emails or phone calls. Utterly unprofessional.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Jones Robinson
Which Jones Robinson office has the most reviews?
Newbury has the most, with 1,892 reviews rated 4.8 out of 5, followed by Didcot with 583.
Where are the Jones Robinson offices?
The six Jones Robinson offices, by town:
- Devizes: 4/5 The Market Place, Devizes, Wiltshire, SN10 1HT
- Didcot: The Old Post Office, 6 Foxhall Road, Didcot, Oxfordshire, OX11 7AA
- Lambourn: Market Place, Lambourn, Berkshire, RG17 8XU
- Marlborough: 139B High Street, Marlborough, SN8 1HN
- Newbury: 118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
- Pewsey: 1 High Street, Pewsey, SN9 5AF
Has Jones Robinson won any awards?
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Didcot won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
