Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,725 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,725 reviews on two platforms, rated 4.9 out of 5 overall.
3,720
Reviews on Google
All 6 offices
5
Reviews on The Trusted Agent
All 6 offices
945
Reviews on allAgents
All Jones Robinson branches
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSale agreed 1 week of property being marketed, and over-asking price achieved. I wholeheartedly recommend and commend PAUL HODGSON of JR Newbury for his expert advice, professionalism with a personal touch, and his calming influence on the … More
Thank you so much Julia, we really appreciate you taking the time to post these lovely comments and hope your move went well!
1/5
GoogleOur dealings with one of the directors and share holders of this branch regarding a property was appalling. We found him to be rude, pushing and belittling. Our offer was rejected (disappointing but these things happen) on a property being … More
Sarah, I have spoken to the director involved who is very sorry to hear that you are so upset about your conversation with him over six months ago regarding your offer. The agent who valued your property in August last year, however, was not the same member of staff and indeed left our employment shortly after. We hope you will reconsider using us in the future.
5/5
GoogleLaura was fantastic, although we didn’t end up using the company due to property been rented to a friend in the end, she was efficient and new a lot about the surrounding are, will definitely be using them again for any other of our … More
Thank you Matthew we really appreciate your feedback - Laura was so happy to be of help!
5/5
GoogleHave begun a new tenancy process with Rhian Venning as our main point of contact - pleased to say the process gas been very smooth despite hiccups in the referencing process, not caused by Jones Robinson. Would definitely recommend them as … More
Thank you Benjamin, we really appreciate you taking the time to post a review for Rhian on our Lettings team - she is very happy to be of help!
5/5
GoogleI can't heap enough praise and thank you's onto Toyah at JR in Lambourn. She has supported the sale of my flat from day 1 (which was back in February!) through to exchange yesterday - a gruelling 5 months! … More
Zoe, thank you so much for this great review for Toyah and Jo at Lambourn! We really appreciate your lovely comments!
5/5
GoogleI would just like to say a huge thankyou to James for getting us on the Market and sold. James is a genuine nice man and advised us along the way with his great knowledge. … More
Thank you Jo for taking the time to post this amazing review - we really appreciate it! James and Caroline were delighted to be of help!
5/5
GoogleAbsolutely top notch service and advice form the whole team and especially Paul Evans who guided us through the whole sale process for our house and Caorline Maddock who managed the chain from start to finish. Would use them again without a … More
Thank you Antony, that's great feedback! Paul will be chuffed to read your comments and loved being of help. We look forward to assisting you again in the future!
5/5
GoogleMoving house remains one of the most stressful things, add a hectic work schedule in the NHS during a global pandemic and it's almost off the scale. Jones Robinson's Paula Rudge however made it manageable, putting in hours of time and … More
Thanks so much for your kind words, Liz, we really hope your move goes well - Paula and Ed loved being of help! And we are, of course, grateful to you and your NHS colleagues for all your hard work at this difficult time.
5/5
GoogleMy partner and I have been looking for our second first home 🤣 (major damp issues in the first) and needed to find the perfect home fast. We came across a lovely maisonette in Regnum Drive which we loved the look of. Rhian showed us around … More
Thanks Sian, we're so pleased to hear this, Rhian will really appreciate your feedback! Hope you are soon settled in your new home!
5/5
GoogleI've found the team to provide great customer service, making the process much easier for us to move. We have had a couple of viewings with Rhian Venning, who is very friendly and … More
Lauren, thank you so much for this review for our lettings team. Rhian and Lucy will really appreciate your comments and we are grateful for your recommendation!
5/5
GoogleRecently had a flat viewing with Rhian Venning for Ladle House in Newbury - she was really helpful and attentive, as well as on time which we found was very impressive. … More
Great feedback for Rhian, Hamish - thank you! Hope we can find you a suitable property soon!
5/5
GoogleHello , I just had a call with Lisa Perowne for like 10 minutes ! OMG she is amazing , i … More
What a lovely review for Lisa, Andreea - thank you so much, she will love reading your feedback!
5/5
GoogleWe were very happy with our dealings with Caroline Maddock who maintained good relationships with both ourselves and the buyer and identified the causes of delays during conveyancing and removed the blockages so we could proceed to Exchange … More
Thanks Bob, so pleased to hear this, Caroline will really appreciate your feedback!
5/5
GoogleI cannot thank or recommend Jo and Toyah at the Lambourn branch enough!!! We’ve used Jones Robinson 3 times over the last 10 years and every time they seem to deliver fantastic service! I wouldn’t use anyone else in the area. They have gone … More
Thank you Justyna, we're so happy to have helped you once more! Jo and Toyah will really appreciate your kind words!
5/5
GoogleWe were looking for a property to rent and I was very pleased with the service this agency offered. Rhian showed me some of the properties, she was very kind, helpful and she understood our needs. … More
Thank you Boglarka - Rhian has loved being of help and will really appreciate your feedback!
4/5
GoogleSo happy to work with JR. I moved from HK to the UK with my family. The first thing should be looking for the place to rent. And luckily got the first touch with JR. We got a professional introduction by Rhian. Also showed me what are the … More
Thank you so much for this lovely feedback for Rhian - she has loved being of help! We hope you are soon settled in your new home.
5/5
GoogleI recently sold a flat in Newbury through this agency. The service offered was excellent. From the very professional sales video of the property (which brought rapid results in finding a buyer) to the final completion, I always felt the … More
Thanks John, that's great feedback - we loved being of help, and Ed and Paula will be chuffed to read your comments!
5/5
GoogleGreat Service. Very impressed with the interactions I have had with the staff at Jones Robinson. Met with Daniel to view a property and was very impressed by his professionalism. Lucy and Lisa have been very prompt with their responses and have understood my requirements well to propose properties that will fit my needs. Each one them willing to go the extra mile to make things work for the Customer.PositiveResponsiveness, Quality, Professionalism
Thank you so much for this great review! Daniel, Lucy and Lisa will be so pleased to read your feedback!
5/5
GoogleChurch Robinson recently dealt with our house sale. They were outstanding from the outset. Professional, knowledgable advice, delivered in a friendly, “non-sales”- like, normal way. Communication was excellent throughout, they were super responsive and kept us updated and well advised at every step. Even when the house sale started to wobble, the team at Church Robinson got the job done, and made it happen for us. Thank you to Gary and all the sales team.PositiveResponsiveness, Professionalism
Thank you, Karen, we really appreciate your feedback - Gary and the team will love reading this review!
5/5
GoogleLucy and Vanessa were very helpful when looking to find somewhere to rent for me and my partner. Very patient, friendly and helpful. Strongly recommend for people looking to rent
Thank you Ben, we really appreciate this review - Lucy Cook and Vanessa will be so pleased to read your feedback!
5/5
GoogleLisa at the front desk was incredibly helpful and professional. She addressed my concerns and helped me find some properties that I will be able to look at. Very good customer service
Thank you Stephen, Lisa was delighted to be of help and will love reading your feedback!
5/5
GoogleAmazing experience with Jones Robinson. Spoke to one Lucy that made it all seem stress free. The lettings manager Lucy was so good at keeping us up to date with the process and always on call to help. She always seemed organised. All in all the Jones Robinson team made moving so great.
Thank you Emma - Lucy Cook and Lucy Coombes will both be delighted to read your comments!
5/5
GoogleI used Jones Robinson of Devizes to sell my current property (complete this Friday). I've found them, and especially Rosie, to be very professional, good communicators and with their fingers on the pulse. They did everything expected of …
Ryan, thank you so much for posting your feedback, we really do appreciate it - Rosie and her team loved being able to help! We will certainly forward your comments to our conveyancers.
5/5
GoogleWe were purchasers of a cottage where Jones Robinson were acting for the vendors. We found them to be very professional and helpful in our negotiations with the vendors, particularly in this tough COVID world we are currently in. …
Thank you Christopher, we are so grateful for your comments, Andrew and the team were delighted to be of help!
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Newbury has the most, with 1,935 reviews rated 4.8 out of 5, followed by Didcot with 622.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Didcot won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
Send Jones Robinson a message.
