Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,725 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,725 reviews on two platforms, rated 4.9 out of 5 overall.
3,720
Reviews on Google
All 6 offices
5
Reviews on The Trusted Agent
All 6 offices
945
Reviews on allAgents
All Jones Robinson branches
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleLisa Perowne, Has been great keeping me updated with changes and new rental properties coming up for Let. She's determined to find me that place I can call home. Just coming out of hospital after a serious cancer operation, she's a breeze … More
Thank you Stephen, Lisa has been delighted to be of assistance and hopes to find you a home soon! We hope you are recovering well after your operation.
5/5
GoogleBeth Sharpe and the team promised so much that we were expecting the best and they delivered. A real personal and professional team with great local knowledge. They were on the phones from the minute our house went live and as a … More
Fantastic feedback for our Newbury Sales team - thank you so much Mark! Beth will be thrilled to read your comments!
1/5
GoogleWhen we first moved to our flat we had to dedicate 2 whole days to clean it as especially under the beds and in the bathroom and toilet the cleaning service that Jones Robinson supposedly employed had proved anything else than professional. … More
I'm afraid we are unable to comment on your review George, as we cannot trace your record from the name given here. If you would like to email lucy.saunders@jonesrobinson.co.uk and provide further details we are happy to investigate the matter for you.
5/5
GoogleJo and Toyah in particular have been fantastic throughout the sale of our home. It was very easy to select them as the team to represent us and take our home to the market. You get a clear sense of passion for the service they provide and … More
This is a wonderful review James, thank you so much - Jo and Toyah enjoyed being of help and are so grateful for your recommendation!
5/5
GoogleI chose Janes Robinson as I have heard such good things and I have not been disappointed! The only estate agents who have been hot on the job in terms of finding me … More
Thanks Sherann, Lisa will be so pleased to read your feedback - she has loved being of help to you!
5/5
GoogleThe last time we sold a property the process was long, arduous and at times frustrating. Contact between parties was fragmented and reactionary and the legalities took months rather than weeks. Our recent sale was the complete opposite. We … More
It's great to hear this Domenic - our teams all work really hard at regularly keeping in touch with our customers, it's so important! Thank you for taking the time to post your review!
5/5
GoogleThis was my first house sale in nearly 25 years so it was great to have a helpful and professional team to help me through it. The pandemic and lockdown have made the process harder for everyone involved but the team were with me all the … More
Thanks Julian, we really do appreciate you taking the time to post your feedback - so pleased to hear you were happy with our service, Caroline and the team loved being able to help!
5/5
GoogleHugely impressed. When considering how to market our house, we considered using a low-cost online agent, but decided in the end to use a traditional High Street agent - we suspected we'd need their expertise to chase the transaction through … More
Adrian, we are so pleased you have taken the time to post this fabulous review, it's wonderful to read! Paul and Caroline will be absolutely chuffed and were very pleased to be of help! We hope your move goes smoothly and look forward to being of service again in the future.
5/5
GoogleI would not hesitate to recommend Jones Robinson. My brothers and I recently sold my late mother's house. James was always responsive and energetic in looking to secure the best possible sale at the same time as recognising that this was … More
Thank you so much for this lovely review! James, Caroline and Mollie will be so grateful and enjoyed working with you.
5/5
GoogleMy family recently sold a house in Newbury with the help of the team at Jones Robinson Estate Agents. From the outset their advice was professional, relevant, encouraging and clear sighted. We are particularly grateful to Ed Taylor, Paula … More
Thank you so much for taking the time to post this great review Helen! Ed, Paula and Zoe are so grateful!
5/5
GoogleI have recently sold my house through Jones Robinson and I don’t think it would have happened in the current conditions with out the help of Paula Rudge who at times went above and beyond her duties. I am in no doubt with out her knowledge … More
Thank you so much for your review Neil, Paula will very much appreciate your comments and was happy to be of help!
5/5
GoogleCannot fault Jones Robinson, in particular Paula, for being an absolute boss and getting our house purchase through before the stamp duty deadline. Her communications were faultless and she kept us informed at every step of the way, … More
Thanks Casey - Paula will be absolutely delighted to read your feedback and we are grateful for your recommendation!
4/5
GoogleI sold my house throughJones Robinson. I have to say I was not overly impressed by the sales team although perhaps this was due to the current pandemic. I was quite disappointed apart from with a lovely lady called Karen who did some of the … More
Thank you for your comments Tricia which I will relay to the sales team. Karen and Caroline will very much appreciate your feedback!
5/5
GoogleIncredibly professional, accommodating and friendly. We recently moved in to our rental property and would like to sincerely thank Lucy and Vanessa for the fantastic jobs they have done over the past weeks. They have kept us fully informed … More
Thank you Emma, we really appreciate you taking the time time to post a review for our Lettings team - Lucy and Vanessa loved being of help and will be so proud to read your feedback!
5/5
GoogleI highly recommend using Jones Robinson Newbury. I have used them several times over the years and Paul Evans has been great, really professional and I always value his opinion. Paula and the team were brilliant, they were always keeping us … More
Thanks Joanna, we very much appreciate you taking the time to post a review - Paul and Paula are so grateful! We look forward to helping you again in the future!
5/5
GoogleWe have been buying a property through Jones Robinson. From planning viewings to exchange - the process has been dealt with really well. Our buying process has been looked after by Paula Rudge. Weekly communication has been reassuring, … More
Thank you Sophie, we really appreciate your feedback - Paula will be so grateful!
5/5
GoogleJones Robinson fold our house while we were on holiday which took the stress out of everything! The excellent service didn’t stop there, Caroline Maddock continuously chased and kept us updated at every stage right up to Exchange. Caroline … More
Thank you Mandy, we appreciate your kind words, Caroline has certainly enjoyed being of help!
5/5
GoogleI post this review having started a purchase through Jones Robinson that through no fault of theirs sadly became one which could not proceed. However, Jo was about the most professional agent I have ever dealt with. She was friendly, … More
That's very kind of you to post a review, Richard, and we are sorry your transaction did not proceed - Jo will really appreciate your comments!
5/5
Google100% Professional Service on every level - Paul & Paula have handled my sale, they have been exceptional from start to finish. In fact whenever I have contacted the team everybody has been polite & courteous. … More
Thank you so much for this review Ali! It's brilliant to hear how pleased you were with our service - Paul and Paula will certainly love this feedback!
5/5
GoogleI have had a fantastic experience buying my house with Jones Robinson. During the sale James and Mollie were a delight to deal with. However it was during the post-sales process that they really earned their fees. Caroline's excellent … More
Thank you Paul, we're so pleased to hear this! James, Mollie and Caroline loved being of help and are grateful for your kind words!
5/5
GoogleAbsolutely brilliant service from Lisa, she’s efficient and kept me in the loop with everything that’s happening. She’s super friendly and has put my mind at ease. … More
Thank you Freya, Lisa and Lucy will be delighted to read your comments!
5/5
GoogleHouse buying experience may be daunting to many reasons. What you needn't worry about with Jones Robinson is the constant chasing or following up, unclear instructions or unfriendly services. Every conversation and meeting has been a … More
Thank you Martina, that's so reassuring to hear! We really appreciate you taking the time to post a review for us and we look forward to continuing to help you in the future!
5/5
GoogleWe have recently purchased a property through Jones Robinson and our experience, particularly dealing with Paula Rudge, has been faultless. Paula has gone above and beyond to progress our purchase (which has been a particularly difficult … More
Thank you so much for taking the time to post this fantastic review, Amy, we're so pleased to have got there in the end for you! Hope your move goes smoothly!
5/5
GoogleI had a really positive experience with Jones Robinson whilst looking for a flat. … More
Thank you Molly for this great review for our Lettings team - Lucy and Rhian will be absolutely delighted to read your comments and were very pleased to be of assistance!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Newbury has the most, with 1,935 reviews rated 4.8 out of 5, followed by Didcot with 622.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Didcot won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
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