Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,725 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,725 reviews on two platforms, rated 4.9 out of 5 overall.
3,720
Reviews on Google
All 6 offices
5
Reviews on The Trusted Agent
All 6 offices
945
Reviews on allAgents
All Jones Robinson branches
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe didn't sell a property through Jones Robinson but we purchased a property they were selling and the level of customer service was outstanding. I'd like to call out Paula Rudge and James Oldring in particular for their efforts to push … More
Thank you Harriet, we're so pleased to have been of help and really appreciate your comments! We hope we can work with you again in the future!
5/5
GoogleI've recently bought a property from Jones Robinson. Paula has been the main contact liaising with the vendor, the vendor's solicitors and my own solicitors. Paula has kept me up to date on during the whole process and has certainly been of … More
Thank you Leon, Paula will be absolutely delighted to read your feedback - she has loved being of help!
5/5
GooglePaula Rudge helped us with purchasing our house. She was the only person who tried to arrange everything quickly and understandably for us. We had better contact with her than with our lawyers. It was she who contributed to the … More
Thank you Jolanta, this is great feedback for Paula, she will be so pleased and loved being of help to you!
5/5
GoogleI use this company to manage my property! I live 30 miles away, so needed a good managing agent! Chloe is brilliant, as was Kate before her! She just takes all the worry and stress out of managing the property! From finding a tennant, … More
Thank you so much Russ, Chloe will really appreciate this feedback and is very happy to be of help!
5/5
GoogleWhilst sadly the sale of our property did not go through, Jones Robinson were brilliant. All the staff we dealt with were friendly, helpful and communicated with us very well. Paul Hodgson was incredibly helpful and we will absolutely be … More
Thank you so much for your feedback, Kate - Paul will really appreciate your kind words and looks forward to helping you again in the future!
5/5
GoogleI have recently purchased through Jones Robinson and have been extremely impressed with their professionalism and speed of response, even in these difficult times. Paula Rudge has been exceptional. She went above and beyond to ensure that … More
Thank you Catherine, that's such lovely feedback for Paula, she will be delighted to read your comments and we really appreciate the review!
5/5
GoogleThe BEST decision we made to use Jones Robinson to manage the sale of my elderly mother’s house. They treated her with the utmost care and expertly dealt with decision making by other family members whilst liaising with her when necessary … More
What wonderful feedback, Cathy - thank you so much for posting this review! James and Paula will love reading your comments!
5/5
GoogleI have recently completed the sale of my Mothers property through Jones Robinson and it was a very painless and professional process. … More
Thanks Lance, this is great feedback ! Caroline and Ed will very much appreciate your kind words!
5/5
GoogleMyself and my girlfriend have been looking for a place that best suits us and Jones Robinson were incredibly helpful in trying to help us find that. I dealt with Courtney most of the time that we have been looking and I could not ask for … More
Thanks Matt, we really appreciate you taking the time to post a review - Courtney will be delighted to read your feedback!
5/5
GoogleWe have been dealing with the whole team at JR for a number of months and they’ve been so responsive and understanding of the recent market and challenges it presented. The entire team have been on hand at different points throughout the … More
Thanks so much for this review Nic, Claudia will be delighted to read your feedback!
5/5
GoogleHaving been looking for a rental property due to work commitments we were becoming a little overwhelmed by the process until we found a property with Jones Robinson. Lisa P assisted us superbly throughout and within a week had viewed and … More
Thanks Dawn, that's such brilliant feedback - Lisa will be so pleased to read your comments!
5/5
GoogleI was very impressed with the sales team led by Beth. During the sale of my house, I received regular feedback and was kept up to date with progress. Once the sale had been achieved, Paula took over and she also kept in regular contact. … More
Thank you Hilary, we really appreciate you taking the time to post a review for our Newbury sales team - Beth and Paula will be thrilled to read your feedback and loved being of help!
5/5
GoogleMy family has been looking for a place to rent. I dealt with Lisa for most of the time, she has been incredibly helpful and responsive. Instead of letting me wait, she calls me back and forth for updates, which I have never experienced in other renting agencies. Thank you very much. I had a great experience with Jones Robinson.
This is great feedback Penny - thank you so much. Lisa will be delighted to read your comments!
5/5
GoogleWith our house sold and our next one not ready to move into Liz and Marta really helped ease the stress and burden of moving and renting. From the early consultation with Liz she understood our requirements and got the ball rolling very quickly. Marta continued the good work keeping us informed throughout the process. With days to go before moving the Landlord was required to do work to the plumbing and electrical systems in the property. If it wasn’t for the work of Liz and Marta behind the scenes our date to move in could have been jeopardised. All turned out well with the final paperwork completed the evening before moving in. Fantastic people great service and can thoroughly recommend Church Robinson for all buying or renting needs.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to post this review, Kevin, it's great feedback for Marta and Liz - they will love reading your comments!
5/5
GoogleAfter a great experience selling a property using Church Robinson, I decided to use their rental team to find tenants for my rental property. Both Faisal and Marta were friendly and excellent at communication and finding potential tenants. After a week on the market I received 4 offers from tenants so a great result. I would certainly recommend their services.PositiveResponsiveness, Professionalism
Thanks James, this is great feedback for our lettings team - Faisal and Marta have loved being of help!
5/5
GoogleI didn't purchase or sell a property from Church Robinson, my review is from a potential buyer's perspective. I have viewed a lot of properties in the area and dealt with lots of different agents and I have to say Church Robinson were the best in the area. From the moment I enquired about a property, to the viewing and respective followups, they have been the most friendly, professional, responsive and diligent agents. I ended up finding my dream home elsewhere, but if and when the time comes for me to sell my house, I know it will be in good hands with them. A special thank you to Jo, Nat and Gary for being amazing when dealing with us. I wish you all a Merry Christmas and a Happy New Year.PositiveResponsiveness, Quality, Professionalism
Carlos, what lovely comments - thank you so much for taking the time to post this review for us, we really do appreciate it! Jo, Nat and Gary will be chuffed to read your feedback and we look forward to helping you at some point in the future!
5/5
GoogleThankyou to JR for a very attentive service, over the past couple of months. Vanessa kept us informed every step of the way, and has communicated efficiently and promptly at all times. Many thanks , JR, Newbury. … More
Thank you for taking the time to post a review, Samantha! Vanessa has loved being of help and will very much appreciate your feedback!
5/5
GoogleRequested to view a property and got a response quickly. Met Rhian Venning to view a property on Ridgeway Close. She was friendly, knew the property well and thoroughly professional at her job. … More
Thank you Ray, that's lovely feedback for Rhian, she will be delighted to read your comments and we really appreciate you taking the time to post a review!
1/5
GoogleFinally got my property back from Jones Robinson, as well as leaving the heating on for six months in an empty property without my knowledge meaning a cost to me just shy of £700 I've just discovered that my tenants have had no heating (the … More
We are obviously very disappointed to read your comments and will review your feedback with our property management department.
5/5
GoogleI was attending a viewing with Rhian Venning. She is a very good professional who answered all the questions I asked her regarding the property she was showing. The property she showed me matched with my critera, but in the end I decided … More
Thank you Oscar, we really appreciate you taking the time to post a review for Rhian, she will be delighted to read your comments!
5/5
GoogleDuring an extremely stressful period, due to an unexpected health diagnosis, and business growth, I have had to relocate at short-notice to increase proximity to hospital and office. … More
Thank you for taking the time to post a review for Lisa, Tayub, we really appreciate it!
5/5
GoogleVery Professional, Patient and Polite. A Shining example to the Estate Agent profession - Paul his colleague Paula & team were a delight to deal with throughout our sale transaction. … More
Thank you Wayne, we really appreciate you taking the time to post a review - Paul and Paula were delighted to be of help!
5/5
GoogleAbsolutely fantastic help! I cannot stress this enough. Rhian Venning who done my viewing for a property was a saint! We over ran the time for the viewing and not once did she mention about it. She was so patient and informative that it … More
Thank you so much Liam, Rhian will be absolutely delighted to read your feedback! She loved being able to help!
5/5
GoogleFreyea in the lettings team has been superb to deal with throughout. Their patience and accommodation around my difficult work schedule and genuine understanding of my circumstances has meant that they've been able to offer a bespoke … More
Thank you so much Joseph, this is great feedback for Freyea, she will love reading your comments!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Newbury has the most, with 1,935 reviews rated 4.8 out of 5, followed by Didcot with 622.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Didcot won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
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