Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe recently purchased a property through John German Ashbourne. The whole process from the initial enquiry through to viewing and subsequent purchase was both seamless and professional. Jessica Norton kept us updated throughout the purchase and there was nothing that was too much trouble. It was reassuring to have a dedicated named person to guide us through the journey. We would definitely not hesitate in recommending John German to our friends and family.
Emma · 16 June 2023 · John German Ashbourne
Agent replied · 15 June 2024
Dear Emma, thank you so much for your review and your kind words. Jess will be delighted to know that her customer service was on-point and we'll be sure to pass this onto her. We wish you all the best - Andy Jones, Director.
★★★★★ 5/5
GoogleRating only, no written review.
Becky · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Dear Becky, thank you for your 5 Star review! Your feedback is very important to us. Wishig you all the very best.
★★★★★ 5/5
GoogleShow great professionalism!
Charlotte · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Thanks Charlotte we are pleased to hear this!
★★★★★ 5/5
GoogleVery grateful for the help, the best service provided by the agents here
Max · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Dear Max, thanks so much for taking the time to leave our Sales team a 5 star review. We are very happy to help and pleased you are happy with the service. Many thanks, team JG
★★★★★ 5/5
GoogleReceived a professional service from friendly and knowledgeable staff.
Shae · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Thank you for the 5* review Shae, it's much appreciated, and we'll be sure to pass your kind comments onto the team in Burton. Best wishes - Andy Jones, Director.
★★★★★ 5/5
GoogleBig thanks to the team, looked after us very well from start to finish!
Harry · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Dear Harry thanks for taking the time to leave our Burton sales team this 5 star feedback, much appreciated and glad you were well looked after!
★★★★★ 5/5
GoogleEfficient and communicative. Stephen Whinyates, sales progressor, kept me in the loop at all times.
Paul · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Dear Mr Smith, thank you for the 5* review and your comments. Stephen will be delighted with yet another mention and we truly appreciate your review. We wish you all the best - Andy Jones, Director.
★★★★★ 5/5
GoogleGreat estate agents, Emily made the process run smoothly. Thanks again.
Lewis · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Dear Lewis, thanks for taking the time to leave a review for our Burton sales team. Emily is a star! All the best for future , team JG
★★★★★ 5/5
GoogleA brilliant and good old fashioned customer focussed service. I highly recommend them.
John · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Dear John, thank you so much for your warm review. We pride ourselves on our customer service so this is much appreciated.
★★★★★ 1/5
GoogleWill provide a complete review of our experiences, but for now just a one star rating.
Lee · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Dear Lee, We are so sorry you have changed your previous 5* review to a 1* review. As you are aware, the engineer is attending to the thermostat on Wednesday. We are very sorry that he cannot attend before then. Kind regards - Tracey Glenn, Director.
★★★★★ 5/5
GoogleGreat experience with Emily, she made the whole process so easy from start to finish! Highly recommended
Kayleigh · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Dear Kayleigh, thank you for taking the time to leave this great feedback and a 5* star review. Emily prides herself on her customer service, as do we all at John German, so she'll be delighted to receive this. Best wishes - Andy Jones, Director.
★★★★★ 5/5
GoogleGreat team! Really supportive throughout the whole process ! I will definitely be using John German on my next sale🙂🙂🙂 …
Vicky · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Dear Vicky, Thank you so much for your positive feedback and we look forward to working with you in future. Best wishes JG
★★★★★ 5/5
GoogleExcellent service, kept up to date and pushed for required details. Feel the Agent not only efficiently working for the vendor but also the purchaser. Thanks Lisa.
Ashley · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Dear Ashley, Thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Burton, specifically Lisa, for her amazing customer service. We thank you, Andy Jones, John German Director.
★★★★★ 5/5
GoogleExcellent service, they have always delivered on everything they said they would do . Fabulous communication. Would definitely use in the future if we move out of our dream home .
Joanne · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Dear Joanne, thank you for your 5* review; it's much appreciated. Service is everything to us, as is communication, so delighted to read we were on-point. We truly wish you all the best - Andy Jones, Director.
★★★★★ 5/5
GoogleFantastic branch at Burton cannot praise them high enough. Emily was fantastic with help and advice and couldn’t do enough.
Will definately use them in the future.
5 star team
Beveley · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Dear Beverley, thanks for taking the time to leave us a wonderful 5 star review. Great to hear you had such a good experience with our Sales team & we agree Emily is fantastic! We look forward to working with you in future!
★★★★★ 5/5
GoogleVery professional estate agents. Always get in touch with you regarding queries and very factual. Chloe was super helpful on the phone regarding the property we went to view. Thanks
Jack · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Thank you for your 5* review, and kind comments, it's highly appreciated. We'll pass on your comments to Chloe, and the team, as they'll be delighted. All the best - Andy Jones, Director.
★★★★★ 5/5
GoogleIt has been an absolute pleasure dealing with the Burton office. They have gone above and beyond keeping me informed every step of the way. It certainly helps a very stressful situation when the people you are dealing with are kind and thoughtful. I can’t rate them highly enough.
Christine · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Dear Christine, thank you so much for taking the time to leave us this wonderful feedback. We love to provide excellent customer service to our clients and are happy to have helped you. Best wishes JG
★★★★★ 5/5
GoogleThanks so much to the burton office for their excellent service, you guys really keep your clients in mind and made the whole process much less stressful than normal!! Special thanks to Emily Baines for her commitment to me the client, a true credit to your company.
James · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Dear James, thank you for such a positive 5* review. Our sales team at Burton will be delighted to read such a review and Emily herself will be thrilled, of that I'm sure. Thank you for reviewing Burton's amazing customer service and we wish you all the best. Andy Jones, Director.
★★★★★ 5/5
GoogleFantastic service from John German in Burton! The staff are so knowledgeable and work extremely hard to ensure you get a really positive experience. A great team effort! Keep up the great work.
Kathryn · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Dear Kathryn, thank you for your 5* review and taking the time to post it. It's amazing to hear that our sales team @ Burton provided such a positive customer service experience and we'll be sure to pass it on. We wish you all the best - Andy Jones, Director.
★★★★★ 5/5
GoogleWe used John German for the sale of our mothers property. They were very patient and helpful despite all the "problems" we incurred with solicitors on both sides. Would definately recommend to others.
Amanda · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Dear Amanda, thank you for your 5* review. Delighted to know that we were 'patient and helpful' as that's something we strive for, each and every day. However, very sorry to read that you did incur some 'problems' with solicitors. If you can recommend us to others, please do so as we'd be eternally grateful. We wish you all the very best - Andy Jones, Director.
★★★★★ 5/5
GoogleAbsolute wonderful professional service from John German and especially their staff member Vicky Hughes. She's an amazing asset to them. Thank you so much for the smoothest ever house selling transaction.
Mark · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Thank you so much for your 5* review and kind comments. Delighted to read that your experience was so positive and that the sale was so smooth. We'll pass your comments on so again, thank you - Andy Jones, Director.
★★★★★ 5/5
GoogleFrom Simon doing the valuation and photographs to Henry showing people around everyone involved very friendly and professional. We received several offers quickly and the position of each purchaser was explained to us to help with a decision. Lisa dealt with negotiations really well and we had a great outcome.
We are now being kept informed along the way by Steve who is dealing with progression.
Lynn · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Dear Lynn, thank you for such a lovely 5* review. Fantastic to see how many people in the branch assisted with your customer service and how, ultimately, we helped with selling your home. We wish you all the best - Andy Jones, Director.
★★★★★ 5/5
GoogleJohn German have been very good with our letting process.
Becky Scargill has been nothing but helpful, knowledgeable,with keeping us upto date daily with the property we are letting.
She has gone above and beyond in our expectations! First time iv ever come across someone so efficient in their job,and it has made our life so much easier and stress free,it really has.
Many thanks John German for having a great employee with brilliant customer service skills.
Thank you Becky for all your help,so grateful.
Hilary Jane Claxton & Russell Kidd
Hilary · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Dear Hilary & Russell, thank you so much for your review. Such a wonderful review to read, especially when one person stands out so much, and offers such service. Again, we thank you and we wish you all the best - Tracey Glenn, Director.
★★★★★ 5/5
GoogleBecky and Tracy are very friendly and helpful members of staff at John German. Tracy helped us with a second viewing of the property as I was moving up from Kent and hadn’t seen it yet which we really appreciated! Becky came for the property visit to see how we were doing here and there was no concerns from either party. Very happy tenants!
Siobhan · 12 June 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Hi Siobhan - what a great review for our Lettings and management team- thank you so much! Tracey Glenn Lettings Director
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