Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleThe team at John German couldn’t have been more helpful. From day one we were kept ‘in the loop’ by phone and/or by email. We were always kept appraised of the interest in our property, and all procedures were carefully and simply explained. From the moment we met Reece ( who made the valuation and took the photographs), we had a good feeling about the company. From that point, it was largely Debbie who organised things on our behalf, with imput from Emily and Jayne. All three had a dedicated team approach. The staff are cheerfully supportive and take much of the worry out of what could otherwise be a very stressful situation. We feel confident in their management of our sale and also that our potential buyers will have have been treated with the same degree of care and respect. Thank you again Team German!
Susan · 23 July 2023 · John German Uttoxeter
Agent replied · 17 June 2024
Thank you so much for your 5-Star Google review, it's much appreciated. Delighted to read such a review mentioning individuals for their service and we'll pass on your amazing comments. All the best - Andy Jones, Director.
★★★★★ 5/5
GoogleFantastic service provided by the John German team with help finding and securing rental property in a very competitive market. A very special mention to Becky Scargill - an absolute credit to JG, cool under pressure and someone that does what they say they will do! Thanks Becky!
Gareth · 23 July 2023 · John German Uttoxeter
Agent replied · 17 June 2024
Thank you for your 5* review- we will pass on your thanks to Becky on our Lettings team. Kind regards Tracey Glenn Lettings Director
★★★★★ 5/5
GoogleExcellent service from a great team.
Lady · 17 July 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Thank you so much for your 5 Star Google review, it's much appreciated. Delighted to read that our service was 'excellent' and we'll pass on your kind comments to the team. King regards - Andy Jones, Director.
★★★★★ 5/5
GoogleGreat service, communication was spot on, always helpful with advice, would recommend.
Ben · 21 June 2023 · John German Derby
Agent replied · 20 June 2024
Thanks for the 5* review Ben, it's very much appreciated. Very happy to read the service was so good and that you'd recommend us; please do. All the best - Andy Jones, Director.
★★★★★ 4/5
GoogleRespond to any issues we have had so far promptly and effectively. Overall very pleased.
Joshua · 21 June 2023 · John German Derby
Agent replied · 20 June 2024
Dear Joshua, thank you so much for your review for our letting agent. We hope to push you up to a 5* review very soon and we wish you all the best. Tracey Glenn, Director.
★★★★★ 5/5
GoogleI have been with these guys for a decade now - they always sort any problems quickly and are really easy to talk to. Highly recommend.
Sammi · 21 June 2023 · John German Derby
Agent replied · 20 June 2024
Hi Sammi - thank you for your 5* review. It has been a pleasure letting and managing your properties over the years. I will pass your comments over to our Derby Lettings Team. Many thanks Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleHIGHLY RECOMMEND JOHN GERMAN ESTATE AGENTS DERBY
very satisfied with all the staff, during the sale of my property, always keeping me up to date on each viewing and buyers comments,I will be contacting them again next year to sell more properties, Thank you VICKI REID, talk soon
John · 21 June 2023 · John German Derby
Agent replied · 20 June 2024
Dear John, thank you so much for this amazing review. Delighted to read we kept you updated and we'll pass this onto Vicki Reid - she'll be delighted that she's delivered such a service AGAIN. We look forward to helping you again next year and we wish you all the best - Andy Jones, Director.
★★★★★ 5/5
GoogleReally friendly and professional team who supported me through a difficult time, selling my late parent’s property. Really grateful for their support. Thanks for making the sale as painless as possible.
Helen · 21 June 2023 · John German Derby
Agent replied · 20 June 2024
Thank you for the 5* review and kind comments. So sorry to read about this difficult time and I am glad we could help you sell, as well as assist you in a small way. We truly wish you all the best - Andy Jones, Director.
★★★★★ 5/5
GoogleI've had nothing but the best from John German! I couldn't recommend them enough. I was with another estate agents for many years, but I've had more good contact within 10 weeks with these.
Donna · 21 June 2023 · John German Derby
Agent replied · 20 June 2024
Thanks for your 5* review Donna - you are a pleasure to deal with!
★★★★★ 5/5
GoogleWe had great experiences buying our first house with john and German. Great services keep up good work .Thanks once again for all support.
Pawandeep · 21 June 2023 · John German Derby
Agent replied · 20 June 2024
Dear Pawandeep, thank you so much for your 5* review. Delighted to read we could help you buy your first house; how exciting. We shall keep up the good work and again, thank you so much - Andy Jones, Director.
★★★★★ 5/5
GoogleVikki and her friendly team kept us updated during the long slog to get this property across the line (due to search holdups - nothing to do with John German), were accommodating to us when we needed to visit the property several times and have been professional throughout. We look forward to buying more properties through John German in the future.
Adam · 21 June 2023 · John German Derby
Agent replied · 20 June 2024
Dear Adam, thank you so much for your 5* review; it's much appreciated. Delighted to read we could assist you as much as possible and keep you updated. Service is everything to us, and to Vicki, and we'll pass on your kind words to her. All the very best - Andy Jones, Director.
★★★★★ 5/5
GoogleHighly recommended!
Best services. I have recently rented a house through John German, highly satisfied with their professional approach and services they are providing. Their Property file service is very useful. you don't have to make calls to report any maintenance issue, you just have to write and concerned department will respond promptly.
My contact person Becky Scargill and Lisa were extremely helpful and went out of their way to make sure that I had everything I needed in timely manner.
I received the goodies box upon move in to the new place which i absolutely loved.
Keep up the good work and keep making property matters easy for people like me!🙂
Saba · 21 June 2023 · John German Derby
Agent replied · 20 June 2024
What an amazing review! Thank you so much - we hope you are happy in your new home!
★★★★★ 5/5
GoogleVery friendly professional service with excellent communication. Would thoroughly recommend
Mandy · 20 June 2023 · John German Loughborough
Agent replied · 19 June 2024
Thank you so much for your 5* review Mandy, and your kind comments. Delighted to read that the service was so good as it's what we pride ourselves upon. We wish you all the best - Andy Jones, Director.
★★★★★ 1/5
GoogleVery disappointing,
I’d stay well away if I were you !!
Pleasant staff, unfortunately seem to be stuck in the 1990’s when it comes to modern technology and websites.
Sean · 20 June 2023 · John German Loughborough
Agent replied · 19 June 2024
Dear Sean
We regret that on this occasion we did not meet your expectations.
If you need our assistance in future please do not hesitate to get in touch. All the best for the sale of your property.
Kind regards, June Reeves, Sales Director
★★★★★ 5/5
GoogleLaura has been exceptionally helpful and has been able to resolve issues that it seemed nobody else could! She’s so friendly and genuine and has made our renting experience so much better. Couldn’t ask for better customer service from Laura and we very much appreciate her hard work!
Lee · 20 June 2023 · John German Loughborough
Agent replied · 19 June 2024
Dear Lee, thankyou very much for taking the time to leave our lettings team a review in particular Laura, she is a star! We are here to help our tenants have a positive experience and are happy to help.
★★★★★ 5/5
GoogleOutstanding! Swift and seamless service. Thanks to Marie and Tracey for making the move both quick and stress free. I was kept up to date throughout and I would not hesitate in using their services again.
Anthony · 20 June 2023 · John German Loughborough
Agent replied · 19 June 2024
Thank you so much for your 5* review Anthony! We are pleased you are happy in your new home - and pleased you were happy with our lettings service too! Best wishes Tracey Glenn Lettings Director
★★★★★ 5/5
GoogleBrilliant estate agents! Couldn't do enough for us to get our house sold. Kept us in the loop throughout the process whilst the sale progressed. Special thankyou to Julie and Jo for their brilliant customer service.
Lucy · 20 June 2023 · John German Loughborough
Agent replied · 19 June 2024
Lucy, thank you so much for your 5-Star Google review. Delighted to read we helped sell your house and we'll pass your kind comments onto Julie and Jo. Thank you - Andy Jones, Director.
★★★★★ 5/5
GoogleWe had a wonderful experience using John German, we came over from Australia and they made our experience very pleasant and smooth. It really helped our transition to a new country. Suzie was great showing us around along with Becky and Becky and our property Manager Laura did an excellent handover. Thank you for your help, ,myself and my family are really pleased.
George · 20 June 2023 · John German Loughborough
Agent replied · 19 June 2024
Thank you for your 5* review George. I will pass on your thanks to our Lettings team. We hope you will be very happy in your new home kind regards Tracey Glenn Lettings Director
★★★★★ 1/5
GoogleRating only, no written review.
Alan · 18 June 2023 · John German Uttoxeter
Agent replied · 17 June 2024
Dear Alan, we sincerely apologise that on this occasion we did not meet our exceptional customer service standards. However we cannot locate your details to reach out to you to apologise and see how we can help. If you need our assistance in future please do not hesitate to get in touch on 01889 567444.
Alternatively do let us know if this review has been left in error.
Kind regards team JG
★★★★★ 5/5
Googleexcellent service
Libby · 18 June 2023 · John German Uttoxeter
Agent replied · 17 June 2024
Hi Libby! Thanks so much for your 5* review - I will pass on your thanks to Jess and Becky who dealt with your lettings service. Thank you! Tracey Glenn Lettings Director
★★★★★ 5/5
GoogleExellent service and expert knowledge. Amazing team at John German Uttoxeter
Richard · 18 June 2023 · John German Uttoxeter
Agent replied · 17 June 2024
Thanks so much for your 5* review Richard! We will pass on your comments to our lettings team - thank you for using us to manage your properties! Many thanks, Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleRecently moved into the area very pleased with the service I received very friendly and helpful. Special mention to Debbie and Emily thank you so much for your help.
Emma · 18 June 2023 · John German Uttoxeter
Agent replied · 17 June 2024
Dear Emma, thank you for such a lovely 5* review. We'll pass this to the estate agents, Debbie and Emily, and I'm sure they'll be delighted to have provided such good customer service. Wishing you all the best - Andy Jones, Director.
★★★★★ 5/5
GoogleI have always used this company and I can not fault them, the communication is great, the team cannot do enough for you and professional at all times, they keep you updated all through the process and at times go above and beyond - highly recommend
Kerry · 18 June 2023 · John German Uttoxeter
Agent replied · 17 June 2024
Kerry, thank you so much for the 5* review and the lovely comments. Our sales team at Uttoxeter will be delighted that their hard work, and customer service, is paying off. We wish you all the best in your future. Andy Jones, Director.
★★★★★ 5/5
GoogleWe were looking to move the area, the Uttoxeter branch were great, they couldn’t do enough for us, a really friendly and helpful team!
Anne · 18 June 2023 · John German Uttoxeter
Agent replied · 17 June 2024
Thank you Anne for your 5* review. We'll ensure this is passed onto the estate agent. All the best - Andy Jones, Director.
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