Trusted Agent profile

John German estate agents in Burton-Upon-Trent, Loughborough, Uttoxeter and 4 more

4.8

★★★★★ Excellent

962 reviews across 7 offices and 2 platforms

John German has seven offices, in Burton-Upon-Trent, Loughborough, Uttoxeter, Ashbourne, Derby, Ashby-De-La-Zouch and Barton Under Needwood. Together they have 962 reviews on two platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

945

Reviews on Google

All 7 offices

Trustpilot logo

17

Reviews on Trustpilot

Business-wide

Our offices

John German's seven offices, most reviewed first. Each has its own page.

Latest reviews from every John German office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Excellent experience with John German. We were looking to rent and the help we received was fantastic. They kept us informed throughout and were very patient when we had an issue with references. We are now looking forward to living in our new home and know we can contact the great team if we have any issues. Thank you to everyone.

Kyle · 20 November 2023 · John German Uttoxeter

Agent replied · 17 June 2024

What an amazing review! Thank you Kyle! We are pleased you are happy with the service and best wishes for your move into your new home. Many thanks Tracey Glenn, Lettings Director

1/5

Trustpilot

we arrange to view a property in Burton…

we arrange to view a property in Burton road Derby, The response was oh we have 5 viewings, month later property still on the market. No call back as we arrange to view it, we attend but no one was there or and contact to follow up. The current market is tasty for investors like us and we don't need to be mess about.If I was the vendor I would be p...ss. We are cash buyers and will not waste our time with estate agents like this.

Dawid · 15 November 2023 · John German Barton Under Needwood

5/5

Google

Vicki and the rest of the team at Burton helpful and efficient.

Michael · 14 November 2023 · John German Burton-Upon-Trent

Agent replied · 11 June 2024

Thanks for the 5-Star Google review Michael, much appreciated. Vicki and the Burton team will be delighted so thanks again. Andy Jones - Director.

5/5

Google

John German were very helpful, I dealt with Stephen whynyates there and he was very helpful the whole way through my sale any questions I had about the property hegot straight on with it and got back to as soon as possible with the replies , he helped in chasing my and the sellers legal team and I would definitely recommend Stephen whynyates and John German , it was the smoothest property sale I've been through to date so I give him and John German 10 out of 10

Paul · 14 November 2023 · John German Burton-Upon-Trent

Agent replied · 11 June 2024

Dear Paul, thank you for your 5-Star review. I wish there were indeed 10 Stars and we appreciate your kind words. We'll be sure to pass on your comments to Stephen, and the team, and we wish you the very best - Andy Jones, Director.

5/5

Google

Well established long running company. Offer reliable quality service. All staff genuinely want to support you through the process. They may not be cheapest but they do offer great quality.

John · 14 November 2023 · John German Burton-Upon-Trent

Agent replied · 11 June 2024

Thanks for the 5-Star review John - much appreciated. We're not the cheapest and we do pride ourselves on our customer service, as well as selling houses. Thanks again for the review, they do mean a lot to us - Andy Jones, Director.

4/5

Google

Really good experience with the team with our rental! Thanks to everyone! Izabel was very helpful, thank you! From Charlotte and Florence

Charlie · 12 November 2023 · John German Loughborough

5/5

Google

Nathan has gone above and beyond to help with selling our probate property answering my queries at all ours and going out of his way to secure the sale. Chloe has been so professional friendly and really prompt with her email responses and phone calls. I've felt in the loop at all times The office communicate so well couldn't recommend them enough!

Keeley · 12 November 2023 · John German Burton-Upon-Trent

Agent replied · 11 June 2024

Dear Keeley, thank you for your 5-Star review. Delighted to read that Nathan, Chloe and the whole team could help you and we appreciate the recommendation very much. All the best - Andy Jones, Director.

5/5

Google

Rating only, no written review.

SLAPSTA · 23 October 2023 · John German Loughborough

Agent replied · 19 June 2024

Hi Thank you for your 5* review! We are pleased that you are happy with the service we have provided you with. Kind regards Tracey Glenn Lettings Director

5/5

Google

Marta Mendes took her time to listen to what we are looking for and go out of her way to be helpful. Best service I have ever had from any estate agents. Thank you again.

Rhiannon · 23 October 2023 · John German Loughborough

Agent replied · 19 June 2024

Thank you for your 5-Star Google review, it's much appreciated. Marta has only just joined us but it's reassuring to know she's going to be a superstar, if not already. Delighted you received such a service and we wish you all the best - Andy Jones, Director.

5/5

Google

The Uttoxeter Team have provided exceptional sales and advic to me during the sale of my home in Doveridge. Matt Slater has been incredibly honest and pragmatic about the changes housing market. Utterly professional. The administration team have consistently positive and responsive to my situation and expectations.

Bill · 21 October 2023 · John German Uttoxeter

Agent replied · 17 June 2024

Dear Bill, thank you for your 5* review and comments. Fantastic to know that, as always, Matt was honest and on-point with his customer service. Thank you again and we wish you all the best - Andy Jones, Director.

5/5

Google

Smooth sale. Good communication from John German. Would definitely use again if required.

Philomena · 11 October 2023 · John German Ashbourne

Agent replied · 15 June 2024

Thank you for your 5-Star Google review, it's much appreciated. Great to read that the sale was 'smooth' and we wish you all the best - Andy Jones, Director.

5/5

Google

A first-class experience at all stages of selling my house. The initial valuation was spot-on, marketing, communication, conducting viewings, and handling of the sale were excellent. I wouldn't hesitate to recommend.

Ian · 11 October 2023 · John German Ashbourne

Agent replied · 15 June 2024

Thank you for your 5* review, it's much appreciated. Delighted to know we could help you sell your house and provided such a service. Thank you again and all the best - Andy Jones, Director.

5/5

Google

From the first contact to the last, we were pleased with the friendliness and professionalism of all the staff at John German. We always received prompt responses to any queries we had regarding the house sale, and they helped us deal with the process, which can sometimes be frustrating and time consuming. We would particularly like to thank Jessica Norton for her patience and perseverance with the sale. She kept us hopeful that we would see a satisfactory conclusion, which we did. Other people who helped us were Vicky and Phil from the Ashbourne office. Thanks to you all, and we are pleased we chose John German.

David · 11 October 2023 · John German Ashbourne

Agent replied · 15 June 2024

Thank you so much for your review and your kind words. We're pleased that you're pleased you chose us and reading your review, we're delighted to know we delivered. Again, thank you and all the very best - Andy Jones, Director.

5/5

Google

John German are quite simply the best estate agent I've used, and I've used a few over the years. They are professional, hard-working, friendly and always very responsive. They provided what I thought was a high valuation, but it turned out to be absolutely correct (several other agents provided lower valuations, some significantly so). I could not fault JG. Well done on a great service!

Phil · 11 October 2023 · John German Ashbourne

Agent replied · 15 June 2024

Thank you for your 5-Star Google review and we're delighted with such a lovely review. We pride ourselves on our service and to read this review is amazing so again, thank you. All the best - Andy Jones, Director.

5/5

Google

We needed to view a property out of work hours, and Harry the agent was very helpful and made the appointment at 5:30pm. Harry also contacted the vendor while we viewed the property so we had a quick response to our offer. Thank you again Harry.

Byron · 24 September 2023 · John German Derby

Agent replied · 20 June 2024

Thank you so much for a wonderful 5-Star review. Delighted to read that we could help you and 'out-of-hours' for us is just how we operate. Best wishes - Andy Jones, Director.

1/5

Google

Shocking and diabolical treatment from the letting agent who did house visits. Young professional, house was kept in immaculate condition. She would ring me up at work and leave messages on my voicemail, screaming and shouting at me to 'open this door now! I demand it". On returning her call the agent office would explain it was her error and that no visit had been scheduled for me. No apology. As a teacher it is impossible to take the day off for a home visit, so I arranged for my mother to be there for a scheduled appointment. On answering the door the letting agent said to her 'who the hell are you?'. So rude, and so unprofessional. I decided to leave and thankfully bought my own property. Have never felt so third rate as when I rented. To top it off the agents expected me to let strangers view the property whilst I was on my own at night. I had no idea who they were. Felt very unsafe and vulnerable and the agent simply said she had vetted them. How? No young woman should be put in that situation on her own.needless to say I was out as fast as I could and will never recommend this agent to anyone. Awful experience.

Anon · 23 September 2023 · John German Loughborough

Agent replied · 19 June 2024

Hi I am extremely disappointed to read this review - which is so at odds with our service levels it prompts me to question if your tenancy was with our agency? I would have welcomed a complaint about one of our team should this have happened during our management however I am confident nobody in our team would speak to any client in such a manner. Plus we never arrange any appointments without a tenants expressed consent. As you haven’t provided any information about yourself or the property in this review, we’re unable to investigate any of your claims, but would welcome the opportunity to do so if Anon would get in touch. Regards Tracey Glenn, Lettings Director

5/5

Google

We have used John German to advertise and manage our rental property for the last year. I can confirm that they have been very helpful and knowledgeable in every aspect. Becky was particularly helpful and continues to be a valued contact.

Jim · 21 September 2023 · John German Uttoxeter

Agent replied · 17 June 2024

Thanks for your 5* review Jim - you are lovely to deal with and we are happy to help! We will pass on your thanks to Becky in our Lettings and Management team. Kind regards Tracey Glenn, Lettings Director

5/5

Google

First came across John German when was looking for a rental property last year. Everything from enquiry to eventually move into the property was fast and efficient. Was very happy with the service I received. A year on, and Becky has been a delight to deal with when it came to renewing my lease and kept me updated and informed.

David · 21 September 2023 · John German Uttoxeter

Agent replied · 17 June 2024

Hi David - thank you for your 5* review! It is lovely to hear that you continue to receive the same level of service and really pleased you are happy with it! I will pass on your thanks to Becky in our Lettings and Management Department Kind regards Tracey Glenn, Lettings Director

5/5

Google

I really want to share my experience with the team at John German in Uttoxeter. They have handled the selling process for me over recent weeks and from the moment that Matt came to value the property right through to when we had offers accepted the team were amazing. Most of my contact was with Emily in the office, however, I also spoke to Debbie and Jayne and the whole team are AMAZING. They have definitely been the best Estate Agent experience I have ever had, and in my years I have moved many times. Well done to John German Uttoxeter, I would definitely HIGHLY recommend your services.

Jess · 21 September 2023 · John German Uttoxeter

Agent replied · 17 June 2024

Thank you for your 5-Star Google review, it's highly appreciated. What a fantastic review, mentioning the whole team and we agree, they are 'AMAZING'. Again, thank you so much and all the best - Andy Jones, Director.

5/5

Google

Having the Stressful time of moving home for the first time, Becky Scargill made our life so easy. All I would like to stress is if Becky Scargill is typical of customer service offered by John German. Then John German is the agent to choose. Thank you so much Becky xx

Trevor · 15 September 2023 · John German Burton-Upon-Trent

Agent replied · 11 June 2024

Aaah - what a wonderful review! Thank you so much Trevor! I will pass on your thanks to Becky - customer service is at the heart of what we do so we are really pleased you are happy with the service. Kind regards Tracey Glenn Lettings Director

5/5

Trustpilot

Fantastic Customer Service

Massive thanks to Reiss and the team at Lichfield for all their help and also thanks to Claire who was on hand to help progress the sale through as fast as possible. After a truly awful experience with our previous estate agents, the difference in the level of service provided by John German compared to them, was like night and day. We could always get hold of someone if we had any questions and were kept updated on viewings and any subsequent feedback. Would thoroughly recommend them to anyone looking for an estate agent in the future. Thanks again.

Vicky · 30 August 2023 · John German Barton Under Needwood

5/5

Google

Great Estate Agents. Professional and polite at all times.

Anne · 25 August 2023 · John German Derby

Agent replied · 20 June 2024

Hi Anne - thanks so much for your review. We really appreciate it. I will pass on your comments to the lettings and management team. Many thanks Tracey Glenn, Lettings Director.

5/5

Google

Have a great property to rent. Cant wait to move in end of the week. All thanks to Izabel. She did an amazing work showing us around the property and we loved it.

Leonard · 25 August 2023 · John German Derby

Agent replied · 20 June 2024

Dear Leonard thanks so much for taking the time to leave us your 5* review. We are so pleased to hear you are happy with our lettings service and will pass the feedback on to Izabel too. She will be very pleased. Many thanks Tracey Glenn Lettings Director

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Awards

Industry awards

John German is among EA Masters 2026 winners.

EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.

EA Masters by year, 2018 to 2022

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about John German

Which John German office has the most reviews?

Burton-Upon-Trent has the most, with 200 reviews rated 4.6 out of 5, followed by Loughborough with 180.

Where are the John German offices?

The seven John German offices, by town:

Has John German won any awards?

Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 8 other industry awards since 2018.

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