Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe would like to thank Laura at John German for making the whole home-buying process so easy for us. From start to finish she was incredibly helpful, approachable, and kept us well informed throughout, which made the entire experience much less stressful.
We are absolutely overjoyed to have purchased our family home and truly appreciate all the support and guidance Laura gave us along the way. She was a pleasure to deal with, and we’re very grateful for everything.
Timur · 19 March 2026
Agent replied · 16 April 2026
Dear Timur, Thank you so much for taking the time to leave such a wonderful 5 star review.
We’re delighted to hear that Laura was able to make your home-buying journey smooth and stress-free. She is a valued member of our team, and it’s fantastic to know that her support, communication, and approachable manner made such a positive difference throughout the process.
Congratulations on purchasing your family home, what an exciting milestone! We wish you many happy years and special memories there.
Thank you again for your kind words and for choosing John German to help with your move, with kind regards Sarah Hill Sales Director .
★★★★★ 5/5
GoogleI want to thank everyone atGerman, for all the care support, you have given to myself, throughout the stressful process of selling my house. You have all shown professionalism and empathy during my house sale. Laura you have been my sounding board who listens to me, and keeps me informed through my house sale. Thank you Laura. I would highly recommend John German, as an estate agent you can trust and respect. Jenny Riley 7 Bagley Close
Jennifer · 16 October 2025
Agent replied · 16 April 2026
Dear Jennifer, thank you for an amazing 5 star review for the Loughborough Sales team . It will be my great pleasure on passing your lovely words and we agree Laura is amazing and always professional. The whole team will thoroughly appreciate all your recommendations . We love the photograph and we would like to wish you all the best , anytime you are passing , please come in and say hello, with kind regards Sarah Hill Sales Director
★★★★★ 5/5
GoogleLaura and the team were excellent all through our house sale. Open and honest valuation process, well presented brochure, proactive from the start to get the best offer, and always on hand to assist all the way through to completion.
J · 26 March 2026
Agent replied · 16 April 2026
Thank you so much for your fantastic 5* review for the Loughborough Team! It was a real pleasure supporting you through your house sale.
We’re so pleased to hear that you valued our open and honest approach, as well as the effort put into presenting your home and achieving the best possible outcome. Keeping you supported every step of the way right through to completion is exactly what we strive for.
Laura and the team truly appreciate your kind words, thank you again, and we wish you all the very best for the future! With kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleWe are so pleased with our Sales experience with JG.
Initially, Jonathan for getting the Guide/valuation spot on.
JG's Off Market option suited us as we wanted a "no fuss Sale" without endless Viewings. We sold in a week, 1st Couple.
Laura M was instrumental throughout, especially liaising and reassuring the Buyers as well as Us the Sellers. There's more to the process than we remember. I believe Laura's input helped reduce the time considerably it took from start to finish and most important ensured the Sale went through. Thanks Laura.
Lisa and Jo were always there to assist, the whole Team has vast experience and we would recommend them highly.
Nick + Sharon Mc.
Nick · 27 December 2024
Agent replied · 10 January 2025
Dear Nick & Sharon , thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to our fab Sales team in Loughborough . We totally agree the team are experienced .. knowledgable and love what they do everyday ! We wish you all the best Best wishes, Sarah Hill , Sales Director.
★★★★★ 5/5
TrustpilotJohn German in Ashby - Highly recommended
We used John German in Ashby for the recent sale of our property. The sales side was handled excellently but our review is to thank Ian for all the hard work and effort he put into progressing our sale during the last few weeks of the process. Unfortunately our buyers had used a solicitor for conveyancing who at the end were dreadful at best. Thanks to Ian’s persistence we got over the line at the very last minute.
Susan · 15 December 2025
★★★★★ 5/5
GoogleI had a very positive experience dealing with John German as a tenant of one of the properties they were advertising. The team is lead by Tracey, but particular shout-outs go to: Izabel Glenn who was particularly prompt & attentive with my pre-contract enquiries; Suzie was very friendly & accommodating for my viewing; Sarah was also a pleasure to deal with upon my check-in, and made it a peaceful & stress-free procedure. As an agent, they represent their landlord clients impeccably. Top firm!
Jak · 13 August 2024
Agent replied · 27 August 2024
Thank you so much for your review Jak! We are so pleased you were happy with the service and wish you all the best in your new home! I will pass on your comments to the lettings and management team. Kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleWe had to find an estate agent after my step father passed away. Having spoke to several agents we decided to go with John German. Laura and her team were very professional and compassionate (The house had been in my family for 60 years). …
Derek · 16 September 2025
Agent replied · 9 September 2025
Dear Derek , Thank you for your fantastic 5 star review & smashing picture for the Loughborough Sales Team. Laura & her team will be really thrilled to see it . They will also appreciate all your recommendations . We wish you all the very best for the future , kind regards Sarah Hill Sales Director
★★★★★ 5/5
GoogleLaura went above and beyond to stay in touch until the price was agreed. The whole team at John German Estate Agents are friendly and provide excellent customer service. Big thanks to Laura for all her help and support throughout the process. Highly recommend!
Vanlatta · 11 July 2025
Agent replied · 16 April 2026
Dear Vanlatta , thank you for your fantastic 5 star review for our Loughborough team and the lovely words for Laura . The team really strive for good customer care and really will really appreciate your recommendations , with best wishes for the future Sarah Hill Sales Director
★★★★★ 5/5
TrustpilotWe had a brilliant service selling a…
We had a brilliant service selling a property through JG. Matt from Uttoxeter did a great job marketing it and giving invaluable advice on how to present it. Sold to first viewer. Sales progress team, Vicky at Burton was phenomenal at chasing all parties and drove the sale through as quickly as it could go. We've bought and sold with JG and have nothing but praise for them.
Jools · 2 October 2025
★★★★★ 5/5
GoogleLaura was brilliant from begining to completion I would have no trouble recommending john german to other
John · 16 March 2026
Agent replied · 16 April 2026
Dear John , Thank you so much for your wonderful 5* review!
We’re absolutely delighted to hear that Laura supported you so brilliantly from beginning to completion, she’ll be thrilled to read your kind words. Providing a smooth and positive experience is always our goal, so it means a great deal to know we delivered that for you.
Thank you as well for recommending John German to others, personal recommendations are the highest compliment we can receive. If we can help you with anything in the future, we’d be more than happy to assist. With kind regards Sarah Hill Sales Director
★★★★★ 5/5
GoogleI would like to thank Julie and Lisa in the Loughborough office, and Jo Gibbons in sales progression, for all the work they did in getting buyers for our house and moving the sale along. Unfortunately, because of insurmountable problems with the property we wanted to buy we were unable to complete the purchase or sale.
At all times they were polite, professional and efficient. We also appreciated the advice we received from you regarding the difficulties with our purchase.
We will have no hesitation in relisting with you when we find another suitable property.
John · 23 October 2023
Agent replied · 19 June 2024
Thank you John, for taking the time to write a lovely review. I will be sure to pass this on to the team. We are sorry you weren’t able to make the move you wanted and we’ll be delighted to help you again when you are ready.
Kindest regards.
Elaine, Operations Director.
★★★★★ 5/5
GoogleWe have nothing but praise for Laura and her team at John German in Loughborough. Although we weren’t even their clients, we purchased a property through them, the level of service we received was truly outstanding. …
Tina · 16 June 2025
Agent replied · 9 September 2025
Dear Tina , Thank you for your outstanding 5 star review for the Loughborough team , and your wonderful compliments for Laura she will really appreciate them. They all work very hard to deliver the highest customer service for all their … More
★★★★★ 5/5
GoogleThe John German team have recently concluded the sale of my Mum's house.
The service we have received has been wonderful.
Laura and Katrine helped us through the process with great efficiency and always made a point of keeping me up to date. I would certainly have no hesitation in recommending the John German team in the future.
David · 16 March 2026
Agent replied · 16 April 2026
Dear David, Thank you for your wonderful feedback & 5* Review . We’re delighted that you had such a positive experience with our team while selling your mum’s house. Laura and Katrine will be very pleased to hear your kind comments about their efficiency and communication. We truly appreciate your recommendation and were very glad to be able to assist you, with kind regards Sarah Hill Sales Director
★★★★★ 5/5
GoogleJonathan came first and did an excellent job with the photos. All of the staff at john German have been amazing but a special thank you to Laura who was excellent throughout. Would highly recommend without hesitation. BIG THANKYOU
Stuart · 19 March 2025
Agent replied · 18 May 2025
Dear Stuart, thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Loughborough. We are really pleased you have enjoyed the home selling process with our lovely sales team. Best wishes, Sarah Hill , Sales Director.
★★★★★ 5/5
GoogleExcellent customer service by all we dealt with John German right from the start. There was a minor hiccup midway, but in the end fault John German
Ela · 11 July 2025
Agent replied · 9 September 2025
Hi Ela thank you for the lovely 5 star review for the Loughborough team , they will appreciate the kind words, we wish you all the very best with kind regards Sarah Hill Sales Director
★★★★★ 5/5
GoogleI was happy with the service I received from John German. I mainly spoke to Julie and James who were friendly, professional and worked to meet my requirements. The photos also looked great. I ultimately didn't sell my home but would be happy to go through John German to buy or sell in the future. I would recommend them.
Claire · 21 March 2024
Agent replied · 8 December 2024
Hi Claire Thank you for your lovely review of our sales team and they were delighted to see your 5 star review with kind regards Sarah Hill Sales Director
★★★★★ 5/5
GoogleWe had fantastic support all the way through the process of selling and buying our new home Laura and Lisa personally went above and beyond to offer their knowledgeable advice and calmly kept things moving to successful completion Thank you Rosaleen and Phil Spencer
Rosaleen · 1 December 2024
Agent replied · 8 December 2024
Dear Rosaleen , thanks for taking the time to leave us a wonderful 5 star review . Great to hear you had such a good experience with our Sales team & we agree Laura & Lisa are fantastic estate agents! We wish you all the best for the future , with many thanks Sarah Hill Sales Director
★★★★★ 1/5
GoogleI have been renting from John German for 4 years always paid on time every month from my own personal bank account.
I took the tenancy out with my partner at the time and we split up 6 months ago and I had to file a domestic abuse charge against him, I have been looking for a new property since and have now found one.
Josie Walker of john Germán Loughborough made my partner aware I was leaving and I cannot be sure but may have even let him know my new address. Admittedly I had not made JG aware I had reports filed with the police for domestic abuse but upon hearing I was moving he started the abuse again and has since applied for the deposit which they promptly gave him having never had no contact with him or he paid a penny in the whole 4 years…… disappointed is an understatementNegativeProfessionalism
Sheryl · 20 June 2022
Agent replied · 19 June 2024
We have fully investigated the matters referred to in your review and given the sensitive nature of the comments have responded directly to you. I am satisfied that Josie has not broken any data protection regulations. Josie dealt with the tenancy in accordance with the protocols set down not only by our firm but also by the Tenancy Deposit Scheme and the general law surrounding it. Kind regards Tracey, Director
★★★★★ 5/5
GoogleWe've had nothing but positive experiences so far with John German - our sales negotiator Hannah Sharp has been incredibly helpful, as have the other members of the team I have spoken to. Calls are returned quickly and promptly, information is communicated well, and above all everyone is friendly and personable. I'm hoping we won't need to buy or sell again for several decades now, but would definitely recommend this firm to anyone looking to move.
Katie · 20 June 2022
Agent replied · 19 June 2024
Dear Katie, what a wonderful 5* review!! Thank you so much for taking the time to leave the glowing review which I will pass on to the team, with a special mention to Hannah... wishing you all the best!
★★★★★ 5/5
GoogleWow, an absolute 7star service from start to finish of my purchase. From viewing to completion, every single staff was helpful, most especially Lisa and Laura, they were golden!!!
Ade · 30 March 2025
Agent replied · 18 May 2025
Dear Ade, , thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Loughborough and I know Laura & Lisa will be delighted with you lovely words . We wish you all the very best for the future . Kind regards Sarah Hill , Sales Director.
★★★★★ 5/5
GoogleI want to share how extremely grateful I am for the service I received from John German, particularly Linda Tebbutt. I had come across a lot of dead ends trying to even look at properties to rent due to my circumstances. John German took the time to listen and quickly got me a viewing on a property which is now our home :) Linda was lovely, professional, friendly, helpful and supportive through every stage. If I ever need to look for another property to rent, they would be my first port of call. Amazing service in getting our home and continued support of any issues that arise. They are a great team 👏PositiveResponsiveness, Professionalism
Sarah · 20 June 2021
Agent replied · 19 June 2024
Thank you so much for your 5* review!
★★★★★ 5/5
GoogleWe had a wonderful experience using John German, we came over from Australia and they made our experience very pleasant and smooth. It really helped our transition to a new country. Suzie was great showing us around along with Becky and Becky and our property Manager Laura did an excellent handover. Thank you for your help, ,myself and my family are really pleased.
George · 20 June 2023
Agent replied · 19 June 2024
Thank you for your 5* review George. I will pass on your thanks to our Lettings team. We hope you will be very happy in your new home kind regards Tracey Glenn Lettings Director
★★★★★ 5/5
GoogleProfessional throughout and very supportive in organising a suitable viewing time. Kept up to date with things with regular emails and phone calls to ensure everything was progressing as both I and the landlord hoped. A great portal to use in PropertyFile, with all of the information required at the beginning and throughut the tenancy. With special thanks to Hannah, Becky and Laura for making it possible.PositiveResponsiveness, Professionalism
Jon · 20 June 2022
Agent replied · 19 June 2024
Thank you so much for your 5* review!
★★★★★ 5/5
GoogleAmazing team at Sales, so helpful and friendly, starting from viewing to negotiating till the completion such an easy and smooth journey. Thank you Lisa Laura Michael and Jo!!
Rav · 27 December 2024
Agent replied · 10 January 2025
Dear Rav , thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Loughborough . We wish you all the very best . Best wishes, Sarah Hill , Sales Director
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