Every review we hold for the Barton Under Needwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJohn German were 100% professional from the very first visit through to completion. They were honest and factual and managed the sale extremely efficiently.
Communications is very important during what can be a stressful experience they were brilliant keeping us informed at all times.
Would thoroughly recommend them.
Andrew · 27 March 2026
Agent replied · 17 April 2026
Dear Andrew , Thank you so much for your wonderful 5* review for the Barton office ! We’re delighted to hear that you found our team professional, honest, and efficient throughout your entire journey with us.
We completely understand how important clear and consistent communication is during the selling process, so it’s fantastic to know you felt well informed and supported every step of the way.
Your recommendation truly means a great deal to us, thank you again for your kind words, and we wish you all the very best for the future!
With kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
TrustpilotJohn German in Ashby - Highly recommended
We used John German in Ashby for the recent sale of our property. The sales side was handled excellently but our review is to thank Ian for all the hard work and effort he put into progressing our sale during the last few weeks of the process. Unfortunately our buyers had used a solicitor for conveyancing who at the end were dreadful at best. Thanks to Ian’s persistence we got over the line at the very last minute.
Susan · 15 December 2025
★★★★★ 5/5
GoogleLaura met us at the property the day the previous tenant vacated. it was easy to find and gave us all necessary information. the contract staff were really super efficient and answered all queries quickly and efficiently. Becky Scargill was brilliant . Many thanks
Dawn · 17 October 2025
Agent replied · 17 April 2026
Thank you so much for your 5* review Dawn! I will pass on your comments to the Lettings and Management team - especially Laura and Becky! We are very pleased you were happy with the service! We hope you are enjoying your lovely new home. Kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
TrustpilotWe had a brilliant service selling a…
We had a brilliant service selling a property through JG. Matt from Uttoxeter did a great job marketing it and giving invaluable advice on how to present it. Sold to first viewer. Sales progress team, Vicky at Burton was phenomenal at chasing all parties and drove the sale through as quickly as it could go. We've bought and sold with JG and have nothing but praise for them.
Jools · 2 October 2025
★★★★★ 5/5
GoogleFantastic service would definitely recommend 100%. Vicky Hughes was absolutely brilliant nothing was too much trouble, kept informed from start to finish !! Very professional and friendly. A real credit to the business.
Mark · 17 September 2025
Agent replied · 17 April 2026
Hi Mark, Thank you for taking the time in leaving a 5* review! We aim to offer a great customer service... I will let the Team know you've left a great review and may I take the opportunity to wish you all the very best. June Reeves (Sales Director).
★★★★★ 5/5
GoogleI recently sold my property through John German and had a fantastic experience. From start to finish, the team was both friendly and professional. The entire process went through smoothly, and I always felt supported throughout the sale. They were consistently available when I needed them, answering any questions and keeping me well informed. I really appreciated their clear communication and approachable manner. I wouldn’t hesitate to recommend John German to anyone looking to sell their property.
Shirley · 17 August 2025
Agent replied · 17 April 2026
Dear Shirley, What a fabulous 5* Review! I cant thank you enough for your time. We aim to offer the best Customer service from start to finish as we appreciate selling or buying is a HUGE process. I will be very happy to pass your kind comments on to the Team and I do wish you all the very best. June Reeves (Sales Director).
★★★★★ 5/5
GoogleExcellent service from start to end. Liz went above and beyond my expectations.
Jo · 17 November 2025
Agent replied · 17 April 2026
Dear Jo, Thank you for taking the time in leaving Liz at our Barton office and 5* Review.. it will be my pleasure to pass on your review to Liz who is very passionate about offering the best customer service. My I take this opportunity to wish you all the very best.
Kind regards June Reeves (Sales Director).
★★★★★ 5/5
GoogleI recently completed the purchase of a property for my mother, and the service from this estate agent was excellent from start to finish.
Liz Brown, the Sales Negotiator, was great. She arranged the viewing, handled the negotiations, and helped us secure the dream home my mother wanted. She was friendly, helpful, and made everything easy.
Vicky Hughes, the Sales Progressor, was fabulous. She kept in regular contact and was especially helpful when our solicitor wasn’t very responsive. Her support really helped keep things moving.
Highly recommend them if you want a smooth and stress-free purchase.
Liz · 17 February 2026
★★★★★ 5/5
GoogleThe team at John German were really friendly and helpful during our sale. The sales brochure was great and photographs really professional. We did our own viewings and these were coordinated well. Feedback was also given and we always received a call back if requested. Would recomend them.
Annie · 19 June 2024
Agent replied · 9 June 2024
Dear Annie, thanks so much for such a great 5* Review! I will gladly pass this on the Team and i hope all went well with the sale of your home. Wishing you all the best.
★★★★★ 5/5
GoogleExcellent service from John German - 2 months from offer to completion. Very professional with great communication. Special thanks to Kieron, Liz and Jessica for their special service. Highly recommended!
Julie · 17 October 2024
Agent replied · 24 October 2024
Dear Julie, Thank you for such a fabulous 5* Review! It will be my pleasure to pass your very kind comments on to Kieran, Liz and Jess.
Wishing you all the very best.
★★★★★ 5/5
GoogleNo usually a big fan of estate agents!! But John German were amazing. The buying process was tortuous, but Vicky at John German really pulled out all stops to resolve issues and get things moving. Excellent communication throughout. Highly recommend!
Alison · 17 November 2025
Agent replied · 17 April 2026
Dear Alison, a HUGE Thank you for leaving a great 5* Review. Vicky and Liz will be so pleased to read your review as they truly do go above and beyond in delivering great customer service and being efficient at the same time. May i take this opportunity in wishing you all the very best. Kind regards June Reeves (Sales Director)
★★★★★ 5/5
GoogleSelling my Dads retirement apartment was a very stressful time for me. Me spending a lot of time outside of the U.K., restricted viewings due to Covid and a very difficult buyers solicitor to deal with had me tearing my hair out. Liz was …
Belinda · 17 April 2023
Agent replied · 11 June 2024
Dear Belinda, thank you so much for your kind words and your 5* review. Liz's customer service is outstanding and we're delighted that we could help sell your home, We wish you all the best - Andy Jones, Director.
★★★★★ 5/5
GoogleIf I could rate 6 stars out of 5, I absolutely would! I can't recommend them enough. They assisted in a crisis when another local letting agent made me homeless due to their incompetence. John German were professional, helpful, communicated with me at every stage and got me moved into a property within a week! All of the staff were fantastic and they made what was a very stressful event, absolutely seamless. Big thanks to all!
Emma · 15 April 2024
Agent replied · 11 June 2024
Thanks for your 5* review Emma. So happy we could help in such a stressful situation. We hope you are happy with your new home. Best wishes Tracey Glenn Lettings Director
★★★★★ 1/5
TrustpilotTerrible service
I would not recommend taking up a rental if it is managed by John German. Having once been a landlord I understand how difficult it is, and therefore, I ensured I was the perfect tenant. I kept the property spotless, the garden tidy and clean and ensured the property was returned in a fabulous condition. John German tried to blame carpet stains (left by the previous tenant which were actually on the inventory when I took tenancy) on me, they accused me of using different paint (when I actually used the builder's paint supplied) and would not allow me access to the house to fill in a tiny dent in the wall caused by ill-fitting curtain poles (put up by the landlord) and instead I had to pay £100 for this to be fixed.
Heather · 15 May 2025
★★★★★ 5/5
TrustpilotThe staff at the Ashby branch are…
The staff at the Ashby branch are absolutely amazing, going above & beyond for us when buying our house. Nothing is too much trouble for them!!! If you are thinking of selling or buying would definitely highly recommend them. Mr & Mrs H 😊😊
Caroline · 18 April 2026
★★★★★ 5/5
TrustpilotReally good customer service
Really good customer service, very helpful, supportive and professional. The communication was first class and nothing too much trouble, Highly recommend. Special thank you to Sarah and Iain. Much appreciated and well done John German Team Ashby 💪
Deborah · 21 December 2024
★★★★★ 5/5
TrustpilotBecci was really good
Beck Dixon was extremely good and helped with the communication with us and the buyers
Consumer · 14 September 2025
★★★★★ 1/5
TrustpilotAwful customer service
Awful customer service. Asked to view a house and gave availability and details on our position. Was then emailed asking for availability and details on our position…which we’d already given! I replied, as I really wanted to see the house, and got an out of office saying they were away for a week. So I forwarded the thread to the main office account. I then had to chase because after two days, no one replied to me. I was then emailed again asking for availability and explanation of my current position! Which I’d already given twice. Absolutely shocking customer services. Never did view the house, as we’ve put an offer in elsewhere and it was taking too long to arrange anything, just couldn’t get anymore. I feel for the vendor, as the house was really suitable for us and we may have made different decisions in what to buy, had we actually managers to arrange a viewing!
MRS · 26 February 2025
★★★★★ 1/5
TrustpilotPoor, poor service!!
We have used John German twice and this is definitely the last time. We gave them the benefit of the doubt the first time, but not again. We sold the house within a few weeks and we thought great! JG booked viewings, we had 3 no shows, at weekends too, a woman that didn’t want to live in this area and other carpet treaders! When the house sold, it took 6 months to complete! JG kept telling us they couldn’t contact the other estate agents in the chain, which I find a little hard to believe! We had very little correspondence from JG (uttoxeter branch) and we were doing all the chasing! We feel JG work mostly for the purchaser, but it’s the seller paying them!!! The so called sales negotiator wouldn’t return my calls, in fact, once she was at her desk, then miraculously disappeared! I’m still waiting for that return call! Then any correspondence from her was always sent to our solicitor and she would cc me in the email! I would’ve liked to have been contacted, not find out what was happening with OUR house, through an email to our solicitor! Poor, poor service!!! When we finally completed, after threatening to withdraw, the sales negotiators were only interested in handing the keys to the purchaser! Everyone around us commented on how long this house took, to go through and this reflected on JG! No recommendations from us!
Mandy · 15 February 2025
★★★★★ 5/5
GoogleExcellent service from all at John German, especially Vicky who always kept us informed of outcomes and helped make a very slow process (due to solicitors) a little easier. Thanks for a great service.
Linda · 17 April 2023
Agent replied · 11 June 2024
Thank you so much for your review, it's much appreciated, especially when individuals are mentioned so fondly. So again, thank you for the review and we wish you all the best - Andy Jones, Director.
★★★★★ 5/5
GoogleLiz was very professional and kept me informed at all times
Susie · 18 August 2024
Agent replied · 24 August 2024
Dear Susie, Thank you so much for your fabulous 5* review and Liz's customer service kept you informed at all times. Wishing you all the very best.
★★★★★ 5/5
GoogleBuying a property through John German Barton office has been a very pleasant experience. Liz Brown has been excellent with her informative information she gave me and has been very supportive throughout the process. Many thanks, would definitely recommend.
Moll · 17 April 2022
Agent replied · 11 June 2024
Dear Moll, Thank you so much for leaving such a great 5 Star review! Liz is aware, thanks again..
★★★★★ 5/5
GoogleGreat experience from the members of the Barton under Needwood branch.
Peter · 17 January 2026
Agent replied · 17 April 2026
Dear Peter, a HUGE Thank you for leaving our Barton Team a fabulous 5* Review who excel in offering great Customer service. I will gladly pass on your kind comments to the Team who will be delighted. May i take this opportunity to wish you all the very best in 2026! Kind regards, June Reeves (Sales Director).
★★★★★ 5/5
GoogleA big thank you to Liz, and the team of Barton and Burton for selling my home in a stressful market from the valuation to the finish .A special mention for Stephen who was informative,and diligent throughout the sales progression I thought …
Nigel · 17 April 2021
Agent replied · 11 June 2024
Dear Mr Hill, Thank you so much for taking the time to leave such an outstanding review and it will be my pleasure to pass this on to the team with a special mention to Liz and Stephen, may I will you all the best
for the future.
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