Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe are so pleased with our Sales experience with JG.
Initially, Jonathan for getting the Guide/valuation spot on.
JG's Off Market option suited us as we wanted a "no fuss Sale" without endless Viewings. We sold in a week, 1st Couple.
Laura M was instrumental throughout, especially liaising and reassuring the Buyers as well as Us the Sellers. There's more to the process than we remember. I believe Laura's input helped reduce the time considerably it took from start to finish and most important ensured the Sale went through. Thanks Laura.
Lisa and Jo were always there to assist, the whole Team has vast experience and we would recommend them highly.
Nick + Sharon Mc.
Nick · 27 December 2024 · John German Loughborough
Agent replied · 10 January 2025
Dear Nick & Sharon , thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to our fab Sales team in Loughborough . We totally agree the team are experienced .. knowledgable and love what they do everyday ! We wish you all the best Best wishes, Sarah Hill , Sales Director.
★★★★★ 5/5
GoogleJohn German have been very successful at selling our property we have been supported through out the sale and purchase of our new home . We would definitely recommend them to anyone in the future. Highly recommend
Polly · 27 December 2024 · John German Loughborough
Agent replied · 10 January 2025
Dear Polly, Thank you for your 5 Star review for the Loughborough Sales team. We are really pleased you were happy with the customer service in your home selling & buying process. Thank you for recommending us , these will really please the team .We wish you all the very best for the future. with kind regards Sarah Hill Sales Director
★★★★★ 5/5
TrustpilotReally good customer service
Really good customer service, very helpful, supportive and professional. The communication was first class and nothing too much trouble, Highly recommend. Special thank you to Sarah and Iain. Much appreciated and well done John German Team Ashby 💪
Deborah · 21 December 2024 · John German Ashby-De-La-Zouch
★★★★★ 5/5
GoogleBrilliant service from start to finish, would definitely recommend.
Phillippa · 18 December 2024 · John German Burton-Upon-Trent
Agent replied · 23 December 2024
Dear Phillippa, a Fabulous 5* Review, thank you! We aim to offer great customer service and it will be my pleasure in passing your review on to the Burton office. Wishing you all the best.
★★★★★ 5/5
GoogleReally helpful as we experienced a lot of problems, but got there in the end.
Janet · 15 December 2024 · John German Barton Under Needwood
Agent replied · 9 December 2024
Dear Janet, thank you for taking the time in leaving a great 5* review. It will be my pleasure to pass this on to Liz at our Barton office. Wishing you all the very best.
★★★★★ 5/5
GoogleAn excellent service from start to ultimate Sale of our property. Vicky Reid and all involved provided excellent updates to the process and we would definitely use them again
Chris · 9 December 2024 · John German Burton-Upon-Trent
Agent replied · 23 December 2024
Dear Chris, thank you for taking the time in leaving such a superb 5* review. We aim to please on our Customer service and i will pass your kind comments on to thee Team at the Burton office with a special mention to Vicki Reid. Wishing you all the very best.
★★★★★ 5/5
GoogleStaff were always friendly and helpful. If there was a problem that could not be solved there and then they would always come back with a solution.
Patricia · 3 December 2024 · John German Uttoxeter
Agent replied · 8 December 2024
Dear Patricia, Thank you for taking the time in leaving a fabulous 5* review for our Team in Uttoxeter. We always aim to offer a great level of customer service. It will be my pleasure to pass on your kind comments to the Team. Wishing you all the very best.
★★★★★ 5/5
GoogleHighly Commended -Impeccable professionals
When appointing an estate agent, it is all too easy to initially focus on the fee quoted and although John German at first appeared more expensive than their rivals, their approach and results more than justified the cost. Simon Redford [Sales Director] not only valued the property with a price tag 13% higher than the competition, it was sold within 2 weeks of going on the market.
Vicky Hughes, their Senior Sales Negotiator & Progressor, requires a special mention with a big thank-you for her excellent communication skills, dogged determination and perseverance in pushing both parties sluggish solicitors across the finishing line. Conveyancing is neither a mystical or difficult process but the experience of this aspect of the sale simply demonstrated that the legal aspect of buying and selling a property is in desperate need of a long overdue reform.
Steven · 2 December 2024 · John German Burton-Upon-Trent
Agent replied · 23 December 2024
Dear Steven... I cant thank you enough for leaving such a Fabulous 5* review! We aim to offer first class customer service and try and go that extra mile. It will be my absolute pleasure to pass on your kind comments to the Team with a special mention to Simon and Vicky Hughes. May I take this opportunity to wish you all the very best.
★★★★★ 5/5
GoogleGreat service from a landlord's perspective!
Peter · 1 December 2024 · John German Loughborough
Agent replied · 8 December 2024
Thank you so much Peter! I will pass on your thanks to our lettings and management team. Kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleExcellent service, lots of viewings, correctly valued, highly recommend, thanks Laura and Jo for all your help.
Ann · 1 December 2024 · John German Loughborough
Agent replied · 10 January 2025
Dear Ann, thanks for taking the time to leave us a wonderful 5 star review. Great to hear you had such a good experience with our Sales team, they all work really hard .We look forward to working with you in future! with best wishes Sarah Hill Sales Director
★★★★★ 5/5
GoogleWe had fantastic support all the way through the process of selling and buying our new home Laura and Lisa personally went above and beyond to offer their knowledgeable advice and calmly kept things moving to successful completion Thank you Rosaleen and Phil Spencer
Rosaleen · 1 December 2024 · John German Loughborough
Agent replied · 8 December 2024
Dear Rosaleen , thanks for taking the time to leave us a wonderful 5 star review . Great to hear you had such a good experience with our Sales team & we agree Laura & Lisa are fantastic estate agents! We wish you all the best for the future , with many thanks Sarah Hill Sales Director
★★★★★ 5/5
GoogleRating only, no written review.
Stuart · 17 November 2024 · John German Uttoxeter
★★★★★ 4/5
GoogleLooked for a rented property in burton on trent. Found a really nice place, got accepted. Application process was straight forward. Only thing is we have been bombarded with phone calls, emails and texts from partner companies who are trying to get us set up utility bills with them, insurance, other schemes and contracts. Calling us during work hours, texting us from unknown numbers. We're clearly not interested but they have been very persistent!
Hayley · 15 November 2024 · John German Burton-Upon-Trent
Agent replied · 22 November 2024
Our sincere apologies Hayley - we will speak to the companies concerned and tell them to stop. Otherwise we are very pleased that you have been happy with our lettings service and we hope you will be very happy in your new home. Many thanks Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleWe worked with the team recently when buying our new house. Everyone we worked with was helpful & friendly throughout the process, even when our own solicitors were the ones causing some of the delays! Highly recommended.
Special thanks goes to Claire Midgley who helped us navigate many of the challenges we faced along the way!
Adrian · 24 October 2024 · John German Burton-Upon-Trent
Agent replied · 24 October 2024
Dear Adrian , Thank you for leaving such a Fantastic 5* review! We aim to deliver on our Customer service and it will be my pleasure to pass on your kind comments to the Burton Team and Claire in Sales Progression to. Wishing you all the very best.
★★★★★ 5/5
GoogleExcellent service from John German - 2 months from offer to completion. Very professional with great communication. Special thanks to Kieron, Liz and Jessica for their special service. Highly recommended!
Julie · 17 October 2024 · John German Barton Under Needwood
Agent replied · 24 October 2024
Dear Julie, Thank you for such a fabulous 5* Review! It will be my pleasure to pass your very kind comments on to Kieran, Liz and Jess.
Wishing you all the very best.
★★★★★ 1/5
GoogleDon’t answer the phone, don’t return calls when you leave a message.
To answer the response from John German, Ashbourne. The review was not left in error. It is factually correct and from a genuine prospective customer who left messages and got no response. I wont engage in debate. This is an honest and factual review and I stand by it.
Me · 11 October 2024 · John German Ashbourne
Agent replied · 11 October 2026
Dear Sir / Madam,
We sincerely apologise that on this occasion we did not meet our usual exceptional customer service standards.
We have checked our voicemail inbox and have not received any messages to respond to, therefore we cannot locate your details to reach out to you to apologise and see how we can help.
If you would like to send us an email to ashbourne@johngerman.co.uk and let us know if it is the sales or lettings department you need assistance from we will be happy to get in touch to help with your enquiry.
Alternatively, do let us know if this review has been left in error.
Kind regards, John German Ashbourne.
★★★★★ 5/5
GoogleExtremely supportive and helpful service provided by friendly, professional staff throughout the whole process from valuation to completion. I would recommend John German Estate Agents without any doubt!!! Thankyou for such a professional, personable service where everyone was so helpful and eager to please.
John · 11 October 2024 · John German Ashbourne
Agent replied · 24 October 2024
Dear John , thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Ashbourne . They are a brilliant team and really work hard .
Best wishes, Sarah Hill , Sales Director.
★★★★★ 5/5
GoogleWe recently sold a flat in Ashbourne through John German. They are a great team, really dedicated to managing our needs. They went above the call of duty to ensure that small hitched during the process were dealt with and we were very happy with the result. They are a friendly bunch of people and we recommend them highly.
Stephen · 11 October 2024 · John German Ashbourne
Agent replied · 24 October 2024
Dear Stephen , thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Ashbourne. They are a dedicated team , thank you for recommending them . Best wishes, Sarah Hill , Sales Director.
★★★★★ 5/5
GoogleReally good service. Contact with the agents was always quick and professional. The system used to verify suitability and documents was very thorough but it is nice to have everything in one place. I would definitely use them if i was a landlord.
Rowan · 11 October 2024 · John German Ashbourne
Agent replied · 24 August 2024
What an excellent review Rowan - thank you so much! I will pass your comment onto our Lettings and Management team who will thorough appreciate your feedback! We hope you are enjoying your new home! Kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleRating only, no written review.
Jessica · 11 October 2024 · John German Ashbourne
Agent replied · 15 June 2024
Hi Jessica - thanks so much for your 5* review for our Lettings Team! We hope you will be very happy in your new rental home. Best wishes, Tracey Glenn Lettings Director
★★★★★ 4/5
GoogleRating only, no written review.
Steve · 11 October 2024 · John German Ashbourne
Agent replied · 15 June 2024
Hi Steve! Thanks for your review for our Lettings and Management Team. We hope the tenancy goes smoothly with our help! Many thanks Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleWry good service always there to help .kept you up to date with any issues
Vincent · 11 October 2024 · John German Ashbourne
Agent replied · 15 June 2024
Thank you for your 5-Star review and we're delighted that we kept you up-to-date. All the very best - Andy Jones / Director.
★★★★★ 5/5
GoogleGreat to work with and great communication throughout the sale of our property!
Tash · 11 October 2024 · John German Ashbourne
Agent replied · 15 June 2024
Thank you for your 5-Star review, it's much appreciated. Delighted to read we could help you sell your property and we wish you all the best - Andy Jones / Director.
★★★★★ 5/5
GoogleI can’t thank the team, especially Claire, enough for all their support on my recent purchase. Genuinely supportive and caring, always going above and beyond. Thank you.
Chris · 11 October 2024 · John German Ashbourne
Agent replied · 15 June 2024
Thank you so much for your 5-Star Google review and we're delighted to know that we could assist with your purchase. We will of course pass on your kind comments to the team and Claire herself. All the best - Andy Jones, Director.
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