Trusted Agent profile
★★★★★
949 reviews across 7 offices and 2 platforms
John German has seven offices, in Burton-Upon-Trent, Uttoxeter, Ashbourne, Derby, Loughborough, Ashby-De-La-Zouch and Barton Under Needwood. Together they have 949 reviews on two platforms, rated 4.8 out of 5 overall.
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John German's seven offices, most reviewed first. Each has its own page.
John German is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2026, 2022, 2020, 2019, 2018.
2022 5 Gold across five branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe’re helpful and gave good advice regarding the current housing market as prices had gone down whilst the house was in the market. Very helpful staff.
Dear Sallyann, Thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Derby. . Best wishes Sarah Hill Sales Director
5/5
GoogleFantastic and speedy result. I purchased a block of flats through John German and it was quick and easy ;) lovely people
Dear Ruth, thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Derby . We wish you all the best with your new properties . Best wishes, Sarah Hill , Sales Director.
5/5
GooglePurchased a house through John German. Great service from a buyers perspective. Sales Progressor worked tirelessly to move things forward and help us secure our new home. Wouldn't hesitate to recommend.
Hi Tom ,thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Derby. We are very proud of our dedicated Sales progression team . We wish you all the best with your new home . Best wishes, Sarah Hill , Sales Director
5/5
GoogleWe came to John German as communication from our previous agent had not been great. The team - Alex initially and then, Lisa, Megan, Harry kept us busy with viewings and worked hard to keep us updated with what was happening. After we …
Dear Sir / Madam, thank you for taking the time to leave such a fantastic 5* review! We are so pleased that switching from your previous estate agent was a positive step for you. It will be my pleasure to pass this lovely feedback on to the Sales team in Derby. Best wishes, Sarah Hill , Sales Director.
5/5
GoogleWe purchased and sold with John German. Friendly, good communication and moved to complete on our time lines. Thank you.
Dear Sam, Thank you for your lovely 5 Star review for our fab Ashbourne team, we are really pleased you were happy with our service, we wish you all the best for the future , kind regards Sarah Hill Sales Director .
5/5
GoogleRating only, no written review.
Dear Adrian, Thank you for your 5 Star review for the Ashbourne team, it will mean so much to them , with best wishes Sarah Hill Sales Director.
5/5
GoogleI bought my house through John German estate agents and I cannot recommend a company enough. Special mention to Vicki Tarbuck who couldn’t do enough for us to ensure we beat the stamp duty rise and get completed in perfect time before our holiday too. So helpful and a lovely company to deal with. We were very lucky with both our selling and buying estate agents, thank you all for making it happen
Thank you for the amazing 5* Review Sabine, may i take this opportunity to wish you all the very best!
5/5
GoogleBrilliant!! From start to finish! Kept us informed & so helpful. Cannot praise them enough.
Dear Julia ,thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Derby . We wish you all the very best Sarah Hill Sales Director
5/5
GoogleWow, an absolute 7star service from start to finish of my purchase. From viewing to completion, every single staff was helpful, most especially Lisa and Laura, they were golden!!!
Dear Ade, , thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Loughborough and I know Laura & Lisa will be delighted with you lovely words . We wish you all the very best for the future . Kind regards Sarah Hill , Sales Director.
1/5
GoogleI am deeply disappointed with the unprofessional service I received from John German. As a past client, I chose them again for a valuation, trusting their previous reputation. An agent was booked promptly, and I was assured I’d receive a follow-up call within *“a couple of days.”* Three weeks later, **nothing.** Despite chasing relentlessly via phone and email, **no one has bothered to respond**, not even to acknowledge the delay. This utter lack of communication is inexcusable and disrespectful. My time has been completely wasted, and the total disregard for client care is shocking. I regret ever giving them a second chance. Avoid John German unless you enjoy being ghosted by a company that clearly doesn’t value its clients. Never using them again.
Dear Murtaza I am so sorry to hear you were not happy with the John German service. I'm not sure if there was a communication error however your feedback is important to us so we can rectify any potential issues in the future.
1/5
GooglePersonally would not recommend. Biannual inspections of the property which had to be during working hours, when I called with an issue (broken thermostat) I was told to call the landlord and deal with it myself, after giving notice I agreed to host a weekend viewing as I was unable to accommodate viewings that week as we were moving and then was expected (not asked) to do this a second time (john german not present). My personal number was given out to contractors without my permission who told me that they had been told they could enter the property and pick up a key but the contractor wanted to check with me - john german should have checked and asked prior to giving my personal details. We felt that the deposit deduction was fair and accepted the deduction and this is not the reason for the review.
Good morning Grace We are so disappointed you felt the need to leave a 1* star review. Unfortunately if you had left the property in the condition you found it (bearing in mind wear and tear) you would have received your full deposit back. We like nothing more than sending good tenants deposits back in full! Good luck in your new home. Tracey Glenn, Lettings Director
5/5
GoogleThe ladies ar John German are all amazing. They were on the ball all the way through our difficult purchase. I want to say a big thank you Especially to our sales progressor Vicki & the ladies in the office they went above & beyond to get our purchase over the line I would strongly recommend using John German estate agent at Uttoxeter Thank you
Dear Angie, Thank you for taking the time in leaving such a Fabulous 5* Review. We aim to offer the Best customer service within the whole process of the actual purchase and through to completion. It will be my pleasure to pass your kind comments on to the Uttoxeter. May i take this opportunity to wish you all the very best in your new home.
5/5
GoogleJonathan came first and did an excellent job with the photos. All of the staff at john German have been amazing but a special thank you to Laura who was excellent throughout. Would highly recommend without hesitation. BIG THANKYOU
Dear Stuart, thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Loughborough. We are really pleased you have enjoyed the home selling process with our lovely sales team. Best wishes, Sarah Hill , Sales Director.
5/5
GoogleExcellent service from start to finish would highly recommend them nothing to much trouble for them
4/5
GoogleWe are looking to move back to the UK. I have found the staff very helpful sending details and and answering questionson the phone of properties we are interested in
5/5
GoogleEveryone I had contact with from the Ashby-de-la-Zouch team were helpful friendly and understanding.
Dear Carole , Thank you for your 5 Star review for the Ashby Sales team. We are really pleased you were happy with the customer service, the team really love helping. We wish you all the very best for the future, with kind regards Sarah Hill MNAEA
1/5
GoogleAwful customer service. Asked to view a house and gave availability and details on our position. Was then emailed asking for availability and details on our position…which we’d already given! I replied, as I really wanted to see the house, and got an out of office saying they were away for a week. So I forwarded the thread to the main office account. I then had to chase because after two days, no one replied to me. I was then emailed again asking for availability and explanation of my current position! Which I’d already given twice. Absolutely shocking customer services. Never did view the house, as we’ve put an offer in elsewhere and it was taking too long to arrange anything, just couldn’t get anymore. I feel for the vendor, as the house was really suitable for us and we may have made different decisions in what to buy, had we actually managers to arrange a viewing!
Dear Sophie, we sincerely apologise that on this occasion we did not meet our exceptional customer service standards. Our team have now reached out to you to apologise and see if they could discuss this with you in further detail and hope you can return our calls. If you need our assistance in future please do not hesitate to get in touch. Kind regards Sarah Hill Sales Director .
5/5
GoogleA very friendly lettings team - from the viewing until move in and beyond! Izabel Glenn was very friendly and great at showing me around the property and the potential it has to be a family home. I appreciate all the help we have received with getting maintenance issues resolved.
Hi Romany - thanks so much for your review! We will pass on your thanks to Izabel and Sarah on our Lettings and Management team. We hope you will be very happy in your new home! Kind regards Tracey Glenn, Lettings Director
1/5
TrustpilotAwful customer service
Awful customer service. Asked to view a house and gave availability and details on our position. Was then emailed asking for availability and details on our position…which we’d already given! I replied, as I really wanted to see the house, and got an out of office saying they were away for a week. So I forwarded the thread to the main office account. I then had to chase because after two days, no one replied to me. I was then emailed again asking for availability and explanation of my current position! Which I’d already given twice. Absolutely shocking customer services. Never did view the house, as we’ve put an offer in elsewhere and it was taking too long to arrange anything, just couldn’t get anymore. I feel for the vendor, as the house was really suitable for us and we may have made different decisions in what to buy, had we actually managers to arrange a viewing!
5/5
GoogleThank you for all your help at renting our house out. Tracey was so helpful and efficient. Everything gone well thanks again
Thank you so much for your 5* review Val! We are very pleased that you were happy with our lettings and management service. Many thanks Tracey Glenn, Lettings Director
1/5
TrustpilotPoor, poor service!!
We have used John German twice and this is definitely the last time. We gave them the benefit of the doubt the first time, but not again. We sold the house within a few weeks and we thought great! JG booked viewings, we had 3 no shows, at weekends too, a woman that didn’t want to live in this area and other carpet treaders! When the house sold, it took 6 months to complete! JG kept telling us they couldn’t contact the other estate agents in the chain, which I find a little hard to believe! We had very little correspondence from JG (uttoxeter branch) and we were doing all the chasing! We feel JG work mostly for the purchaser, but it’s the seller paying them!!! The so called sales negotiator wouldn’t return my calls, in fact, once she was at her desk, then miraculously disappeared! I’m still waiting for that return call! Then any correspondence from her was always sent to our solicitor and she would cc me in the email! I would’ve liked to have been contacted, not find out what was happening with OUR house, through an email to our solicitor! Poor, poor service!!! When we finally completed, after threatening to withdraw, the sales negotiators were only interested in handing the keys to the purchaser! Everyone around us commented on how long this house took, to go through and this reflected on JG! No recommendations from us!
5/5
GoogleJohn German was acting for our seller in the purchase of our property. From initial contact through to completion we found them to offer an excellent service. They were always helpful, professional and courteous in all our dealings. We would like to give a special mention to Jessica Norton. Jess was exceptional in her communication keeping us updated on what was a very complex chain. Without Jess’ tenacity, we have no doubt the chain would have collapsed. She is a real credit to John German!
Dear Matthew , thank you for your fantastic 5 Star review , the team will be delighted and also we agree Jess is so dedicated in her role and she is totally amazing , she will be thrilled to see your words , with best wishes Sarah Hill Sales Director .
5/5
GoogleExcellent, very helpful
Dear Susan, thank you for taking the time to leave a fabulous 5* review. It will be my pleasure to pass this on to the Uttoxeter team and may I also take this opportunity to wish you all the very best for 2025.
5/5
GoogleAmazing team at Sales, so helpful and friendly, starting from viewing to negotiating till the completion such an easy and smooth journey. Thank you Lisa Laura Michael and Jo!!
Dear Rav , thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Loughborough . We wish you all the very best . Best wishes, Sarah Hill , Sales Director x
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Burton-Upon-Trent has the most, with 200 reviews rated 4.6 out of 5, followed by Uttoxeter with 174.
The seven John German offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 8 other industry awards since 2018.
