Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleHighly Commended -Impeccable professionals
When appointing an estate agent, it is all too easy to initially focus on the fee quoted and although John German at first appeared more expensive than their rivals, their approach and results more than justified the cost. Simon Redford [Sales Director] not only valued the property with a price tag 13% higher than the competition, it was sold within 2 weeks of going on the market.
Vicky Hughes, their Senior Sales Negotiator & Progressor, requires a special mention with a big thank-you for her excellent communication skills, dogged determination and perseverance in pushing both parties sluggish solicitors across the finishing line. Conveyancing is neither a mystical or difficult process but the experience of this aspect of the sale simply demonstrated that the legal aspect of buying and selling a property is in desperate need of a long overdue reform.
Steven · 2 December 2024 · John German Burton-Upon-Trent
Agent replied · 23 December 2024
Dear Steven... I cant thank you enough for leaving such a Fabulous 5* review! We aim to offer first class customer service and try and go that extra mile. It will be my absolute pleasure to pass on your kind comments to the Team with a special mention to Simon and Vicky Hughes. May I take this opportunity to wish you all the very best.
★★★★★ 5/5
GoogleRating only, no written review.
Stuart · 17 November 2024 · John German Uttoxeter
★★★★★ 4/5
GoogleLooked for a rented property in burton on trent. Found a really nice place, got accepted. Application process was straight forward. Only thing is we have been bombarded with phone calls, emails and texts from partner companies who are trying to get us set up utility bills with them, insurance, other schemes and contracts. Calling us during work hours, texting us from unknown numbers. We're clearly not interested but they have been very persistent!
Hayley · 15 November 2024 · John German Burton-Upon-Trent
Agent replied · 22 November 2024
Our sincere apologies Hayley - we will speak to the companies concerned and tell them to stop. Otherwise we are very pleased that you have been happy with our lettings service and we hope you will be very happy in your new home. Many thanks Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleWe worked with the team recently when buying our new house. Everyone we worked with was helpful & friendly throughout the process, even when our own solicitors were the ones causing some of the delays! Highly recommended.
Special thanks goes to Claire Midgley who helped us navigate many of the challenges we faced along the way!
Adrian · 24 October 2024 · John German Burton-Upon-Trent
Agent replied · 24 October 2024
Dear Adrian , Thank you for leaving such a Fantastic 5* review! We aim to deliver on our Customer service and it will be my pleasure to pass on your kind comments to the Burton Team and Claire in Sales Progression to. Wishing you all the very best.
★★★★★ 5/5
GoogleVery professional, helpful and friendly - would recommend and use them again.
Gill · 19 October 2024 · John German Loughborough
Agent replied · 8 December 2024
Dear Gill , Thank you for your lovely review of smashing team here at John German with many thanks Sarah Hill Sales Director
★★★★★ 5/5
GoogleExcellent estate agents ,great communication and very helpful staff
Keith · 19 October 2024 · John German Loughborough
Agent replied · 23 October 2024
Dear Keith , thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Loughborough . We wish you all the best for the future . Many thanks, Sarah Hill , Sales Director.
★★★★★ 5/5
GoogleWe felt Laura Marshall was very professional and always responded quickly to requests - especially as she was not our estate agent . Went out of her way to help the progress
SUSAN · 19 October 2024 · John German Loughborough
Agent replied · 23 October 2024
Dear Susan, thanks for taking the time to leave us a wonderful 5 star review. Great to hear you had such a good experience with our Sales team & we agree Laura is a fantastic estate agent! We look forward to working with you in future! kind regards Sarah Hill Sales Director
★★★★★ 1/5
GoogleFound a stunning home that we were really excited for, we called twice and emailed the same day it came up for rent, we got passed to the sales team as they had a lot of calls coming through to lettings. My details were taken and I was told someone from the rental team would then be in touch. Unfortunately I was then told 24 hours later that my details were never given over and they have already done the viewings and taken interest on the property so it was no longer available. Very disappointed.
Savannah · 19 October 2024 · John German Loughborough
Agent replied · 23 October 2024
Hi Savannah. I have now investigated this fully and just so you are aware, the property was launched on 22nd August 2024 (10 days before receiving your enquiry). We received a large amount of interest on the property and therefore the viewings were actually closed Tuesday 27th August 2024 - with them being carried out on Sunday 1st September 2024. My sincere apologies that this information wasn’t passed over to you on Saturday when you enquired about the property. Our system had been updated with this information. We are so sorry you are disappointed you have missed out. Kind regards Tracey Glenn, Lettings Director.
★★★★★ 5/5
GoogleIt has been a good experience served by John German. Becky worked on my pre-movein stuff and Laura helped me move in smoothly.
S · 19 October 2024 · John German Loughborough
Agent replied · 27 August 2024
Thank you for your 5* review! We will pass on your thanks to Becky and Laura on our Lettings and Management Team. Many thanks, Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleI had a very positive experience dealing with John German as a tenant of one of the properties they were advertising. The team is lead by Tracey, but particular shout-outs go to: Izabel Glenn who was particularly prompt & attentive with my pre-contract enquiries; Suzie was very friendly & accommodating for my viewing; Sarah was also a pleasure to deal with upon my check-in, and made it a peaceful & stress-free procedure. As an agent, they represent their landlord clients impeccably. Top firm!
Jak · 19 October 2024 · John German Loughborough
Agent replied · 27 August 2024
Thank you so much for your review Jak! We are so pleased you were happy with the service and wish you all the best in your new home! I will pass on your comments to the lettings and management team. Kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleHad a very pleasant and drama-free application and letting process with John German. Shoutouts specifically for Becky, Suzie, and Laura who treated us very well at multiple steps of the process! Very happy with the house and hope the rest of our time in it will be as good!
Jack · 19 October 2024 · John German Loughborough
Agent replied · 27 August 2024
Hi Jack I am very pleased that you have been happy with the service! I will pass on your thanks to our Lettings and Management team. Kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleExcellent service from John German - 2 months from offer to completion. Very professional with great communication. Special thanks to Kieron, Liz and Jessica for their special service. Highly recommended!
Julie · 17 October 2024 · John German Barton Under Needwood
Agent replied · 24 October 2024
Dear Julie, Thank you for such a fabulous 5* Review! It will be my pleasure to pass your very kind comments on to Kieran, Liz and Jess.
Wishing you all the very best.
★★★★★ 1/5
GoogleDon’t answer the phone, don’t return calls when you leave a message.
To answer the response from John German, Ashbourne. The review was not left in error. It is factually correct and from a genuine prospective customer who left messages and got no response. I wont engage in debate. This is an honest and factual review and I stand by it.
Me · 11 October 2024 · John German Ashbourne
Agent replied · 11 October 2026
Dear Sir / Madam,
We sincerely apologise that on this occasion we did not meet our usual exceptional customer service standards.
We have checked our voicemail inbox and have not received any messages to respond to, therefore we cannot locate your details to reach out to you to apologise and see how we can help.
If you would like to send us an email to ashbourne@johngerman.co.uk and let us know if it is the sales or lettings department you need assistance from we will be happy to get in touch to help with your enquiry.
Alternatively, do let us know if this review has been left in error.
Kind regards, John German Ashbourne.
★★★★★ 5/5
GoogleExtremely supportive and helpful service provided by friendly, professional staff throughout the whole process from valuation to completion. I would recommend John German Estate Agents without any doubt!!! Thankyou for such a professional, personable service where everyone was so helpful and eager to please.
John · 11 October 2024 · John German Ashbourne
Agent replied · 24 October 2024
Dear John , thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Ashbourne . They are a brilliant team and really work hard .
Best wishes, Sarah Hill , Sales Director.
★★★★★ 5/5
GoogleWe recently sold a flat in Ashbourne through John German. They are a great team, really dedicated to managing our needs. They went above the call of duty to ensure that small hitched during the process were dealt with and we were very happy with the result. They are a friendly bunch of people and we recommend them highly.
Stephen · 11 October 2024 · John German Ashbourne
Agent replied · 24 October 2024
Dear Stephen , thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Ashbourne. They are a dedicated team , thank you for recommending them . Best wishes, Sarah Hill , Sales Director.
★★★★★ 5/5
GoogleReally good service. Contact with the agents was always quick and professional. The system used to verify suitability and documents was very thorough but it is nice to have everything in one place. I would definitely use them if i was a landlord.
Rowan · 11 October 2024 · John German Ashbourne
Agent replied · 24 August 2024
What an excellent review Rowan - thank you so much! I will pass your comment onto our Lettings and Management team who will thorough appreciate your feedback! We hope you are enjoying your new home! Kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleRating only, no written review.
Jessica · 11 October 2024 · John German Ashbourne
Agent replied · 15 June 2024
Hi Jessica - thanks so much for your 5* review for our Lettings Team! We hope you will be very happy in your new rental home. Best wishes, Tracey Glenn Lettings Director
★★★★★ 4/5
GoogleRating only, no written review.
Steve · 11 October 2024 · John German Ashbourne
Agent replied · 15 June 2024
Hi Steve! Thanks for your review for our Lettings and Management Team. We hope the tenancy goes smoothly with our help! Many thanks Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleWry good service always there to help .kept you up to date with any issues
Vincent · 11 October 2024 · John German Ashbourne
Agent replied · 15 June 2024
Thank you for your 5-Star review and we're delighted that we kept you up-to-date. All the very best - Andy Jones / Director.
★★★★★ 5/5
GoogleGreat to work with and great communication throughout the sale of our property!
Tash · 11 October 2024 · John German Ashbourne
Agent replied · 15 June 2024
Thank you for your 5-Star review, it's much appreciated. Delighted to read we could help you sell your property and we wish you all the best - Andy Jones / Director.
★★★★★ 5/5
GoogleI can’t thank the team, especially Claire, enough for all their support on my recent purchase. Genuinely supportive and caring, always going above and beyond. Thank you.
Chris · 11 October 2024 · John German Ashbourne
Agent replied · 15 June 2024
Thank you so much for your 5-Star Google review and we're delighted to know that we could assist with your purchase. We will of course pass on your kind comments to the team and Claire herself. All the best - Andy Jones, Director.
★★★★★ 5/5
GoogleExcellent!
Very professional, excellent service and went above and beyond what was expected. Many thanks
Angie · 11 October 2024 · John German Ashbourne
Agent replied · 15 June 2024
Dear Angie , Thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Ashbourne. We wish you all the best
Best wishes, Sarah Hill , Sales Director.
★★★★★ 5/5
GoogleJohn German provided a professional service, meeting our expectations. They provided good communication throughout the process, keeping us informed of developments throughout the sale. Special mention to Jess who was a great help in finalising the deal.
Andy · 11 October 2024 · John German Ashbourne
Agent replied · 15 June 2024
Thank you for your 5-Star review, it's much appreciated. It's amazing to read reviews mentioning specific people and we wish you all the best - Andy Jones / Director.
★★★★★ 5/5
GoogleA great professional, approachable and friendly service from start to finish when we recently selling our house using the Ashbourne branch. Plus they didn’t mind my husband eating lots of their chocolate biscuits when he called in for progress reports. Jess, the sales liaison person, who ensures all parties involved in a sale were kept informed of progress, was a great help in keeping the momentum going. I would thoroughly recommend John German.
Jacqui · 11 October 2024 · John German Ashbourne
Agent replied · 15 June 2024
Thanks for the fabulous review Jacqui, and the recommendation. We're always happy to share our biscuits and even more delighted to have assisted you with selling your house. All the very best - Andy Jones / Director.
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