2/5
TrustpilotPoor coms
Frustrating. Coms is poor. One moment there is a probate the next is what probate ??!!! Poor responsiveness too.
Trusted Agent profile
John German estate agents in Burton-Upon-Trent, Loughborough, Uttoxeter and 4 more
★★★★★
962 reviews across 7 offices and 2 platforms
John German has seven offices, in Burton-Upon-Trent, Loughborough, Uttoxeter, Ashbourne, Derby, Ashby-De-La-Zouch and Barton Under Needwood. Together they have 962 reviews on two platforms, rated 4.8 out of 5 overall.
Our offices
John German's seven offices, most reviewed first. Each has its own page.
- John German Burton-Upon-Trent129, New Street, DE14 3QW200 reviews · 183 on Google (4.7)1 in the last 90 days
- John German Loughborough3-5 Bedford Square, LE11 2TP180 reviews · 163 on Google (4.7)11 in the last 90 days
- John German Uttoxeter9a Market Place, ST14 8HY174 reviews · 157 on Google (4.9)14 in the last 90 days
- John German AshbourneCompton House Dig Street, DE6 1GF173 reviews · 156 on Google (4.9)3 in the last 90 days
- John German DerbySuite 3, The Mill Lodge Lane, DE1 3HB172 reviews · 155 on Google (4.8)6 in the last 90 days
- John German Ashby-De-La-Zouch63a Market Street, LE65 1AH112 reviews · 95 on Google (4.7)10 in the last 90 days
- John German Barton Under Needwood21 Main Street, DE13 8AA53 reviews · 36 on Google (4.8)0 in the last 90 days
Latest reviews from every John German office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot4/5
GoogleEven though they weren’t my agent they kept me updated on the sale and were very polite and on the ball,I would use them myself if I sold a property
Agent replied · 10 November 2024
Thank you so much for your lovely feedback. We would be delighted to help you in future! All the best with your move.
5/5
GoogleVery efficient, helping with chasing up solicitors and appeared to take ownership for pushing things along!
Agent replied · 23 October 2024
Dear Robin, Thank you for your 5 Star review for the Uttoxeter Sales & Progression team. We are really pleased you were happy with the customer service , we wish you all the best for the future. with kind regards June Reeves Sales Director .
5/5
GoogleI recently worked with the team at John German on a property in Uttoxeter. From the 1st phone call, viewing to move in date it was a seamless and great experience. I worked with Becky throughout the period and she was absolutely fantastic. A great ambassador to your team. Regards Elaine
Agent replied · 23 October 2024
Thanks for your 5* review Elaine! We are so pleased that you were happy with the service and I will pass on your thanks to Becky. Kind regards Tracey Glenn, Lettings Director
5/5
GoogleAbsolutely amazing team. Would especially like to thank Jo, Emily & Jane for all their help and support. All the staff are friendly and professional. From start to finish they kept us in the loop, arranging viewings of the property and making sure that the sale went through efficiently, answering any questions or helping with any problems we encountered. Would highly recommend.
Agent replied · 23 October 2024
Dear Donna , thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Uttoxeter . They are a brilliant team . Best wishes, June Reeves , Sales Director.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 24 October 2024
Thank you for your 5* Review Karen!
5/5
GoogleVery straight forward and smooth transaction with John German to buy our first house. Definitely a good recommendation!
Agent replied · 24 October 2024
Dear Roxann , Thank you for your wonderful 5* review! We aim to please with our standard of customer service which helped with the purchase of your first home. I will pass on your kind comments to the Burton Team and take this opportunity to wish you all the very best in your new home.
5/5
GoogleJohn German estate agent were very professional and made the selling of my house non stressful. They delivered on what they promised to do.
Agent replied · 24 October 2024
Thank you for your Fabulous 5* Review. So good to hear that the selling of your home went smoothly. I will pass your kind words on to the Burton Team. Wishing you all the very best.
5/5
GoogleJohn German were very helpful during our house move. Particularly Vicki Tarbuck who helped us thought a tough time with our solicitors, but overall a everyone we spoke to was very helpful at John German
Agent replied · 24 October 2024
Dear Cara, Thank you for your great 5 Star review! It will be my pleasure to pass your kind comments on to the BUrton Team and a special mention to Vicki. Wishing you all the best .
4/5
GoogleJohn German were helpful all through the process of selling the property and kept us informed of what was going on.
Agent replied · 23 October 2024
Thank you so much for your kind review Christine. We aim to deliver on customer service and keeping our clients uptodate and informed during the whole process. Thank you and wishing you all the best.
5/5
GoogleI purchased my property from JG I could not fault them, from front of house to everyone behind the scene. The staff showing me property they were all excellent. I'm sure if it wasn't for them chasing up my agent and solicitors the whole process would have taken longer. I wish I had chosen JG to sell my property!
Agent replied · 23 October 2024
Dear Sandra, Thank you for your fantastic 5* review! John German aim to excel on customer service. I will pass your amazing kind words on to the Team at Uttoxeter. Wishing you all the very best...
5/5
GoogleMany thanks to the John German team for their help and support in all processes, from finding housing to signing the contract and receiving the keys. The staff is very responsive and helpful. Since this is our first time renting in this country, this support was very important to us. All communication and online signing of documents is very conveniently built, which allows you to save time and avoid unnecessary paperwork. We are very glad that we are cooperating with you.
Agent replied · 23 October 2024
Thank you so much for your review! I will pass your thanks onto our Lettings and Management Team. Kind regards Tracey Glenn, Lettings Director
5/5
GoogleVery good and pleasant service all around.
Agent replied · 24 October 2024
Dear Kurtis , thank you for taking the time to leave a 5* review. We aim to achieve the best customer service to help from start to finish in the selling or buying of a property. I will pass your kind words on to our Barton office. In the meantime I wish you all the very best.
2/5
TrustpilotWrong tenant and atrociously managed
Wrong tenant and atrociously managed. At least John German collected the rent and that's about it.
5/5
GoogleProvided an excellent service. Vicki kept us informed throughout the purchase on all details, and went above and beyond to ensure all our questions were answered. Highly recommend and would certainly use again in the future.
5/5
GoogleI cannot recommend John German Uttoxeter enough. We sold our house and bought another through them this year. Every person we have had the pleasure to meet during our journey has been knowledgeable, friendly and helpful. As first time sellers we have been so well supported through the process. The sales progression team were amazing, no question has ever felt silly. We will only ever use John German again!
4/5
GoogleAll in all very good the only critisam would be when someone is off the updates are vague
5/5
GoogleFirst rate agents. Supportive and proactive with marketing and negotiating. Sales progression is second to none. We had a lengthy chain with complications and Jessica went above and beyond in assisting in any way she could to move the whole chain forward.
Agent replied · 26 August 2024
Dear Hannah, Thank you so much for taking the time to leave such an outstanding 5* review. It will be my pleasure to pass this on to our Uttoxeter Team and Jessica our Sales Progressor. We focus on delivering outstanding customer service so to receive your review makes this all worthwhile. Wishing you all the very best.
5/5
GoogleLiz was very professional and kept me informed at all times
Agent replied · 24 August 2024
Dear Susie, Thank you so much for your fabulous 5* review and Liz's customer service kept you informed at all times. Wishing you all the very best.
5/5
GoogleExcellent customer service from start to finish of the lettings process. All staff are very helpful and professional. I would highly recommend.
Agent replied · 26 August 2024
Thank you for your 5* review Alan. I will pass on your comments to our Lettings and Management Team. I am very pleased you were happy with the service! Many thanks Tracey Glenn, Lettings Director
5/5
GoogleHave used John German to rent out a property for past year and just renewed with them again and found them to be really helpful. Would recommend them to anyone thinking of renting out a property that doesn’t want the hassle of self managing it
Agent replied · 26 August 2024
Thank you for your recommendation Andy - it's been a pleasure dealing with you! I will pass on your comments to the lettings and management team. Many thanks Tracey Glenn, Lettings Director
5/5
GoogleExcellent support and feedback throughout. A professional and friendly team always available to help and advise. I would definitely recommend and work with John German again.
Agent replied · 26 August 2024
Thank you for the 5 Star Review Mr Humphries, very much appreciated..
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
John German is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 2022
2022 5 Gold across five branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- West Midlands Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- West Midlands Sales and Lettings
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about John German
Which John German office has the most reviews?
Burton-Upon-Trent has the most, with 200 reviews rated 4.6 out of 5, followed by Loughborough with 180.
Where are the John German offices?
The seven John German offices, by town:
- Ashbourne: Compton House Dig Street, Ashbourne, DE6 1GF
- Ashby-De-La-Zouch: 63a Market Street, Ashby-De-La-Zouch, LE65 1AH
- Barton Under Needwood: 21 Main Street, Barton Under Needwood, DE13 8AA
- Burton-Upon-Trent: 129, New Street, Burton-Upon-Trent, DE14 3QW
- Derby: Suite 3, The Mill Lodge Lane, Derby, DE1 3HB
- Loughborough: 3-5 Bedford Square, Loughborough, LE11 2TP
- Uttoxeter: 9a Market Place, Uttoxeter, ST14 8HY
Has John German won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 8 other industry awards since 2018.
